Simplify360
What is Simplify360?
Marketing, Customer Service and Research teams from across the industry verticals are using Simplify360 to create insightful social media reports and deliver better social customer service on daily basis.
Simplify360 Starting Price
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Key Features of Simplify360
- Survey Management
- Content Management System
- Social Media Integration
- Live chat system
- Workflow Management
- 360 Degree Feedback
- Surveys & Feedback
- Analytics
- Ticket Management
- Help Desk Management
- Multi Channel Management
- Customer Segmentation
- Sentiment Analysis
- Social Media Monitoring
- Communication Management
- Multi-Channel Communication
Simplify360 Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
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Deployment:
Cloud Based
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Payment:
Monthly, Yearly, Transaction
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Api
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Customization
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Mobile Support
Desktop Platforms
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Web App
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Windows
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Mac
Mobile Platforms
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Android
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iOS
Language Support
- English
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Company Details
Simplify360
Plano
701 E Plano Parkway, Suite 408, Plano, TX 75074
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Simplify360 Description
Simplify360 is an AI-powered Customer Experience and Support platform that allows you to deliver great, connected customer support across all modern communication channels.
Headquartered in Texas, USA, we have been helping businesses deliver great customer support for over a decade now. With our Omnichannel support software, businesses can manage all their customer interactions from different channels like Social Media, Email, In-app Chat, Web chat, Instant messengers, Google My Business, etc from one inbox. We also help businesses with end-to-end Review Management, Social Listening, Support Automation & AI-powered Chatbots.
Simplify360 has helped 5000+ brands across the globe to deliver great customer support.
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Overall Reviews
Simplify360 Pros and Cons
Pros
"Simplify360 also offers a range of tools for customer engagement, including the ability to respond to customer inquiries, complaints, and feedback. The platform provides a unified inbox for all social media channels, which helps businesses to streamline their customer support operations.The analytics and reporting features of Simplify360 are also noteworthy. The platform provides detailed insights into social media performance, including metrics such as engagement rate, reach, and sentiment analysis. The reporting functionality is customizable, which allows businesses to create reports that are tailored to their specific needs."
Cons
"As an AI language model, I don't have access to the internal workings of Simplify360. However, based on the information available publicly, it's difficult to provide specific features/parts that can be improved without a more detailed analysis of the platform and its user feedback.However, here are some common areas that social media management platforms like Simplify360 often work on to improve:User interface and user experience: Simplify360 can improve its interface and user experience by making the platform more intuitive and user-friendly.Performance and speed: Social media management platforms need to be fast and efficient, especially when it comes to handling large volumes of data. Simplify360 can work on improving its performance and speed to ensure that users have a smooth experience.Integrations: Simplify360 can work on improving its integrations with other platforms and tools, making it easier for users to connect their social media accounts and manage them from a single dashboard.Analytics and reporting: Social media analytics and reporting are critical features for businesses to measure their social media performance. Simplify360 can improve its analytics and reporting capabilities, providing more detailed insights into social media metrics.Customer support: Providing excellent customer support is essential for any software platform. Simplify360 can work on improving its customer support by providing faster response times and better support documentation.Artificial Intelligence and Machine Learning: With the growing adoption of AI and machine learning in social media management, Simplify360 can leverage these technologies to improve its platform's capabilities, such as automated sentiment analysis, chatbots, and personalized recommendations.Overall, the key to improving any software platform is to listen to user feedback and continuously iterate and improve based on their needs and expectations."
Simplify360 Reviews (2)
simplify360
review of simplify360
Used the software for : 6-12 months (Monthly)
Company Size :5001-10,000 employees
review of simplify360
One of the key strengths of Simplify360 is its ability to provide a comprehensive view of a business's social media performance. The platform offers real-time monitoring of social conversations and sentiment analysis, which helps companies to understand how customers perceive their brand. The platform also allows companies to track their competitors and industry trends, which can help them to stay ahead of the curve.
Simplify360 After Sales Service Rating
What do you like best about Simplify360?
Simplify360 also offers a range of tools for customer engagement, including the ability to respond to customer inquiries, complaints, and feedback. The platform provides a unified inbox for all social media channels, which helps businesses to streamline their customer support operations.The analytics and reporting features of Simplify360 are also noteworthy. The platform provides detailed insights into social media performance, including metrics such as engagement rate, reach, and sentiment analysis. The reporting functionality is customizable, which allows businesses to create reports that are tailored to their specific needs.
What do you dislike about Simplify360?
As an AI language model, I don't have access to the internal workings of Simplify360. However, based on the information available publicly, it's difficult to provide specific features/parts that can be improved without a more detailed analysis of the platform and its user feedback.However, here are some common areas that social media management platforms like Simplify360 often work on to improve:User interface and user experience: Simplify360 can improve its interface and user experience by making the platform more intuitive and user-friendly.Performance and speed: Social media management platforms need to be fast and efficient, especially when it comes to handling large volumes of data. Simplify360 can work on improving its performance and speed to ensure that users have a smooth experience.Integrations: Simplify360 can work on improving its integrations with other platforms and tools, making it easier for users to connect their social media accounts and manage them from a single dashboard.Analytics and reporting: Social media analytics and reporting are critical features for businesses to measure their social media performance. Simplify360 can improve its analytics and reporting capabilities, providing more detailed insights into social media metrics.Customer support: Providing excellent customer support is essential for any software platform. Simplify360 can work on improving its customer support by providing faster response times and better support documentation.Artificial Intelligence and Machine Learning: With the growing adoption of AI and machine learning in social media management, Simplify360 can leverage these technologies to improve its platform's capabilities, such as automated sentiment analysis, chatbots, and personalized recommendations.Overall, the key to improving any software platform is to listen to user feedback and continuously iterate and improve based on their needs and expectations.
What features is Simplify360 currently missing?
As an AI language model, I don't have access to the internal workings of Simplify360 or its user feedback to provide a comprehensive list of missing features. However, based on industry trends and user feedback from similar social media management platforms, here are some features that Simplify360 could consider adding: TikTok management: TikTok is one of the fastest-growing social media platforms, and many businesses are looking for ways to manage their TikTok presence. Adding TikTok management features to Simplify360 could be a valuable addition for businesses. LinkedIn analytics: LinkedIn is a critical platform for many B2B businesses, and adding more detailed analytics and reporting for LinkedIn could help Simplify360 stand out from its competitors. Automated social media advertising: Many social media management platforms offer the ability to manage social media advertising, but adding automated ad optimization and management features could be a significant advantage for Simplify360
What other products like Simplify360 have you used or evaluated?
As an AI language model, I don't use or evaluate products like Simplify360. However, I can tell you that there are several social media management tools available in the market that offer similar features to Simplify360. Some of these tools include: Hootsuite Sprout Social Buffer Agorapulse Falcon.io Zoho Social CoSchedule Socialbakers Each of these platforms has its own unique features, pricing plans, and target audiences. Therefore, businesses must evaluate their social media management needs and choose the platform that best suits their requirements. It's important to note that the social media management industry is constantly evolving, and new tools and features are being developed all the time. Therefore, it's always a good idea to stay updated on the latest trends and advancements in social media management tools.
shail p.
Used the software for : 2+ years
Company Size :51-200 employee
Verified By : 
good software in the market
pros- 1)the software it very stable 2)accurate 3)helped my life get simpler cons- 1)made my comp lag a little(maybe because of my ram i guess) 2)it was very difficult for my parents to understand overall the name says it all simplify360 did simplify my life
Simplify360 FAQs
What are the top 5 features for Simplify360?
The top 5 features for Simplify360 are:
- Survey Management
- Content Management System
- Social Media Integration
- Live chat system
- Workflow Management
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