Overall Slack Reviews

Here's an unbiased review of Slack. Discover how Slack users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.6/5

Based on 113 Reviews

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Feature 4.5

Feature

Out of 5

Ease of use 4.6

Ease of use

Out of 5

Value for money 4.5

Value for money

Out of 5

Customer support 4.4

Customer support

Out of 5

Likelihood to recommend 89%

Likelihood to recommend

Out of 100%

Slack Pros and Cons

"One thing that impresses me about Slack is its excellent customer support. Whenever we have any questions or encounter issues, their team is quick to respond and provide solutions."

"Slack centralizes messaging and collaboration with real-time communication, organized public channels, and searchable archives. It also integrates with various third-party tools and features an intuitive, user-friendly interface."

"The most impressive aspect of Slack for business communication is its ability to centralize and streamline conversations through organized channels, which enhances collaboration. Its integration, real-time messaging, and search allow teams to be efficient."

"I think it sometimes hangs or takes too much time on initial load, which can be improved."

"Slack can lead to information overload due to high message volumes, and advanced features may incur additional costs. New users might also experience a learning curve when adjusting to the platforms features."

"Slack could enhance its notification management by offering more intuitive and customizable options to reduce distractions and improve focus."

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Showing 20 out of 113 Reviews

Hear directly from customers who have used Slack. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Amit B.

Problem setter and Technical Content Reviewer

Used the software for : 1-2 years (Daily)

Company Size :201-500 employees

5.0

Oct 21, 2024

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The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

My Honest Review for Slack with 1+ years of using it.

Overall, I really enjoy the fact that Slack makes instant communication easy. The platform itself is great, and in my opinion, far better than Teams. In my last role, we used Microsoft Teams, and I was so excited to move back to Slack when I joined my current company. The platform itself has a much better user experience. From an employee perspective, it really has made my day-to-day life easier and more enjoyable.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10
Latest

What do you like best about Slack?

One thing that impresses me about Slack is its excellent customer support. Whenever we have any questions or encounter issues, their team is quick to respond and provide solutions.

What do you dislike about Slack?

I think it sometimes hangs or takes too much time on initial load, which can be improved.

What features is Slack currently missing?

slack is better

What other products like Slack have you used or evaluated?

Savan P.

Frontend developer

Used the software for : Less than 6 months (Daily)

Company Size :51-200 employees

5.0

Oct 08, 2024

Verified via Business Email.

Verified Reviewer

Centralized Communication and Seamless Team Collaboration

Slack consolidates messaging and collaboration into one platform with real-time communication, organized public channels, and searchable archives. It integrates with various third-party tools and features an intuitive, user-friendly interface.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10
Latest

What do you like best about Slack?

Slack centralizes messaging and collaboration with real-time communication, organized public channels, and searchable archives. It also integrates with various third-party tools and features an intuitive, user-friendly interface.

What do you dislike about Slack?

Slack can lead to information overload due to high message volumes, and advanced features may incur additional costs. New users might also experience a learning curve when adjusting to the platforms features.

What features is Slack currently missing?

Not for me.

Hema B.

Digital Marketing executive

Used the software for : 1-2 years (Daily)

Company Size :11-50 employees

5.0

Aug 13, 2024

Verified via Business Email.

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The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

The Ultimate Review of Slack for Enhancing Team Communication

Slack is a business communication platform with real-time messaging, organized channels, and seamless integrations, enhancing team collaboration and productivity.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

The most impressive aspect of Slack for business communication is its ability to centralize and streamline conversations through organized channels, which enhances collaboration. Its integration, real-time messaging, and search allow teams to be efficient.

What do you dislike about Slack?

Slack could enhance its notification management by offering more intuitive and customizable options to reduce distractions and improve focus.

What features is Slack currently missing?

Slack misses advanced analytics and reporting feature

What other products like Slack have you used or evaluated?

I have evaluated microsoft teams for business communication.Microsoft Teams offers deep integration with Office 365 and robust video conferencing, while Slack excels in its user-friendly interface and extensive third-party app integrations.

SHAKIL A.

UI UX Designer

Used the software for : 1-2 years (Daily)

Company Size :11-50 employees

5.0

May 27, 2024

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Verified User

Slack is Key of Business Success. It is a game changer for team management.

I was really happy to talk about Slack. When I started my business, I had difficulty managing communication, team collaboration, meetings, etc. But Slack has played a game-changing role in managing everything easily. I am now thrilled to use it. I can now easily manage my team's communication, collaboration, and meetings.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

I mostly love the feature that helps to easily manage any meeting, team communication, and collaboration. Especially, I love their AI feature, which helps to improve and speed up my communication.

What do you dislike about Slack?

I think they need more features to manage individual temporary contractor management, such as including payment escrow support or other features.

What features is Slack currently missing?

Payment Escrow support. That can help use to control our business easily

Sathish K.

Technical Lead

Used the software for : 2+ years (Daily)

Company Size :11-50 employees

5.0

Mar 05, 2024

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Review Source: Organic

Best messages app

We have been using this app for the last 6 years. It is lightweight and easy to use. Since it has an Android app, we can always connect with the organization. Additionally, we can create groups based on projects.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

Cheaper in price with most of the features. File sharing is also very easy.

What do you dislike about Slack?

Searching old messages is a bit slow. Could be improved on that. And larger file sharing.

What features is Slack currently missing?

Larger file sharing

Ankit Z.

HR Executive

Used the software for : 6-12 months (Weekly)

Company Size :11-50 employees

4.0

Mar 05, 2024

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Review Source: Organic

Slack- A great corporate communication tool

Slack has been designed very well. You can easily use the service without much hassle. This tool is really user-friendly and easy to install on any platform. It is easy to create multiple Slack channels, have one-to-one chats with team members, and use multiple formatting options for chat.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

What I like most about Slack is the ability to connect multiple channels with specific groups of people both inside and outside my organization. It makes it very easy to network by topic and get quick, expert advice.

What do you dislike about Slack?

I dont find any major downsides to Slack, but I do believe theres some room for improvement in the notifications part. Sometimes I miss some texts in the channel because of too many messages, and Slack doesnt give continuous notifications.

What features is Slack currently missing?

Not found yet.

Raj S.

Technical Analyst

Used the software for : 2+ years (Daily)

Company Size :201-500 employees

5.0

Mar 05, 2024

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Review Source: Organic

The reviewer received a nominal gift card as appreciation for submitting this review.

Incentivized Review

Effective team communication software

Slack has helped my team and me communicate more effectively. I can share files and schedule meetings in an organized manner. The workspaces in Slack help differentiate various projects and teams. Overall, I find Slack to be a very useful team communication software for better productivity and organization.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Slack IOS App Experience

1 2 3 4 5 6 7 8 9 10

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

The feature of creating multiple workspaces is most impressive to me about Slack. It helps in organizing the team in a better manner. Communication with teammates can be done in an effective manner. The user interface of Slack is very good.

What do you dislike about Slack?

I have been using Slack for 3 years now, and it has been a great tool for me. I dont find any significant features that need improvement.

What features is Slack currently missing?

As of now, I do not find any major missing feature in Slack.

Pratik J.

Software Consultant

Used the software for : 1-2 years (Daily)

Company Size :11-50 employees

4.0

Mar 05, 2024

Verified via Business email.

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Verified User

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Review Source: Organic

Slack - A User-Friendly Communication Tool with Room for Improvement.

I've been using Slack for about 1.5 years and found it easy to use and onboard. However, it lacks a feature for nesting comments in threads, and notifications can be unreliable, especially in 'Do Not Disturb' mode. Sharing media in bulk is challenging, and navigating through piled messages in a channel can be difficult. Despite these drawbacks, Slack is a great app for work purposes, as it operates efficiently with less bandwidth and is effective for communication.

Feature 3

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Slack IOS App Experience

1 2 3 4 5 6 7 8 9 10

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

Ease and effectiveness of communication via channels, the huddle feature, and being able to pin messages.

What do you dislike about Slack?

Notification system during DND, lack of nested comments/replies in threads, and hard to navigate when there are lots of unread messages.

What features is Slack currently missing?

Lack of nested comments/replies in threads

What other products like Slack have you used or evaluated?

Discord, much more effective and really good when it comes to role assignment and management

Harshith

Business Development

Used the software for : 1-2 years (Daily)

Company Size :1-10 employees

4.0

Feb 20, 2024

Verified via Business email.

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Review Source: Organic

Slack is the best communication software for organization

Slack has been easy to use and allows us to easily connect with our colleagues within the organization. Slack also supports third-party business tools like Canva and Quiz, which is really helpful.

Feature 3

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 2

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

Slack is easy to use. It also integrates with Canva, polls, and quizzes, allowing us to get our colleagues opinions. It offers comfortable call connections.

What do you dislike about Slack?

Cons I see in Slack when we get out when we type it goes out of the text field to draft. Its really not ok.

What features is Slack currently missing?

Video conference should be improved,

Krishna D.

Director of Human Resources

Used the software for : 2+ years (Daily)

Company Size :11-50 employees

4.0

Feb 06, 2024

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Review Source: Organic

99% Collaboration Effectiveness

Tons of integrations, ease of customization, flexibility, and easy search for archived information. Effectiveness in connecting large groups without boundary barriers.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

Ease of implementation, setups, and use. Ease of customizing according to our evolving needs. Multiple integrations make it a central work desk.

What do you dislike about Slack?

So far as, five years frequent user of Slack nothing main I can complain about the little challenge we came across are well faced by support team but we much welcome more development.

What features is Slack currently missing?

No

What other products like Slack have you used or evaluated?

Mattermost,Flock, Bitrix24

Pooja R.

Technical Specialist

Used the software for : 6-12 months (Daily)

Company Size :51-200 employees

5.0

Dec 06, 2023

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Verified User

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Review Source: Organic

Great Communication Tool for Daily Official work

As I am working remotely, I am so grateful to have Slack. Because of Slack, I can easily connect with my colleagues and ask my queries instantly. Also, I can create groups according to my needs.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

The huddle feature and the screen sharing. We can also write on the screen when the meeting is going on. Correction: The huddle feature and screen sharing. We can also write on the screen when the meeting is going on.

What do you dislike about Slack?

The most important thing that needs to be improved is that we should have an option to delete the message or at least edit the message.

What features is Slack currently missing?

Slack should have the option to edit or delete the message.

What other products like Slack have you used or evaluated?

I never tried any other software like slack.

A. J.

Product Manager

Used the software for : 1-2 years (Daily)

Company Size :501-1000 employees

5.0

Sep 18, 2023

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Verified User

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Review Source: Organic

Made communications powerful

Slack allows me to organize my conversations and communications in the most effective way possible. The absolute beauty of this product is that it solves many communication gaps across departments and organizations at scale. It is fast, secure, and simple to use. My most loved features of this product are the search functionality, emoji library, and document management. I would recommend everyone opt for Slack without any second thoughts for all your communication needs. It fits every use case across any industry.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Slack IOS App Experience

1 2 3 4 5 6 7 8 9 10

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

Ready integrations, emoji library, search functionality, and document management

What do you dislike about Slack?

Absence of configuring the left panel and not just pinning channels and chats to the top.

What features is Slack currently missing?

Not that I can think of

What other products like Slack have you used or evaluated?

Have used Google Hangouts and MS teams

Vinchi

Marketing Head

Used the software for : 2+ years (Daily)

Company Size :501-1000 employees

5.0

Jul 17, 2023

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Review Source: Organic

Slack Delivers Exceptional Team Productivity

As a team collaboration tool, Slack has revolutionized the way our organization communicates and works together. Its intuitive interface and robust features make it an indispensable platform for enhancing productivity. With seamless file sharing, instant messaging, and integrated app integrations, Slack enables smooth collaboration, regardless of team size or location.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Slack Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

Ease of use and flexibility allow us to quickly access important discussions and files.

What do you dislike about Slack?

Huddle is buggy. Users sometimes face connectivity issues with huddle and it is not seamless connection as well

What features is Slack currently missing?

no

Harry

Community moderator

Used the software for : 6-12 months (Daily)

Company Size :1-10 employees

4.0

May 15, 2023

Verified via Business email.

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The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

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Review Source: Organic

The reviewer received a nominal gift card as appreciation for submitting this review.

Incentivized Review

Slack is a amazing message App

Slack is a useful and necessary messaging app for employees to communicate within the organization, and it also supports application integration.

Feature 3

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 2

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

We can use third-party application integration in Slack, which is the best pro here. It is also a safe end-to-end employee messaging app.

What do you dislike about Slack?

We can use third-party application integration in Slack, which is the best pro here. It is also a safe, end-to-end employee messaging app.

What features is Slack currently missing?

Slack shoud add filters and background change for the video chats.

Maria G.

Logistics Analyst

Used the software for : 6-12 months (Daily)

Company Size :11-50 employees

5.0

Mar 06, 2023

Verified via Business email.

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The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

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Review Source: Organic

Dynamic and multifaceted tool, very convenient for a work environment

What I like the most about this software is the ease of use. In my case, we use it at work, and it is very convenient. It allows us to create rooms for specific and detailed tasks, and you can create threads in conversations if there is a point that should be highlighted. In those conversation threads, links and files can be attached, among many other things. I also use it as an agenda and reminder within my contacts; it allows me to place personal notes and track tasks I must do or have already done. It also has a very useful reminder function. The only negative is that the conversations only remain visible for a certain time if you don't have the paid version. With the threads in the conversations, they can stay a little longer, but they still disappear. As someone who uses the free version, I would like the conversations not to disappear so quickly. Otherwise, I have nothing negative to say.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Slack?

The ease of use, how well it can be integrated into the work environment, and the conversation threads give this application a great touch. The fact that you can use it as a personal agenda and create my own reminders is something I love.

What do you dislike about Slack?

It would be great if the conversations did not disappear so quickly, one solution is with the threads in the same conversations but they still disappear, for us users of the free version it would be good if they improved that part

What features is Slack currently missing?

Nothing more to add, it is an application that I simply like a lot and I recommend it to everyone I know

Souradeep B.

Software Engineer

Used the software for : 2+ years (Daily)

Company Size :1001-5000 employees

5.0

Feb 27, 2023

Verified via Business email.

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The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

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Review Source: Organic

Really a great platform to keep everything organized

The coolest thing about Slack is how versatile it is. I can talk to people one-on-one or in a group, and there are different channels for specific topics or projects, so it's super easy to keep everything organized. Slack also integrates with many other tools and services, like Trello, Google Drive, and Zoom. It's super convenient to have everything in one place.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Slack IOS App Experience

1 2 3 4 5 6 7 8 9 10

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

1. Makes it easy to communicate and work with my team.2. I can customize it to my liking.3. Channels help keep things organized.4. Works with other tools and services to help me get stuff done faster.

What do you dislike about Slack?

1. It can be a bit distracting with all the notifications and conversations happening.

What features is Slack currently missing?

features such as breakout rooms and virtual backgrounds are not there in slack

What other products like Slack have you used or evaluated?

Microsoft Teams

Mad

It Specialist

Used the software for : 1-2 years (Daily)

Company Size :51-200 employees

4.0

Jun 15, 2023

Verified via linkedIn.

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Review Source: Organic

Revolutionizing IT Team Communication and Coordination with Slack

Slack has significantly improved my team's communication and collaboration, allowing us to easily share information, coordinate tasks, and solve real-time issues. Its integrations with other tools and bots have streamlined our workflows and saved us time.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

In todays fast-paced work environment, effective communication and collaboration are key. This is where Slack comes in. As a messaging platform designed for teams, Slack offers a wide range of features to improve productivity and streamline workflows.Organized Conversations with Channels: With channels, Slack allows users to easily organize conversations and collaborate on specific topics or projects.Real-Time Messaging: Slacks real-time messaging feature ensures that team members can communicate and get quick responses in real-time.Easy File Sharing: Sharing files with colleagues has never been easier, thanks to Slacks simple and intuitive interface.Integrations with Other Tools: Slacks integration with other tools, such as Google Drive, Trello, and Asana, makes it easy to connect with the apps and services you already use.Customizable Notifications: Slacks notification settings can be easily customized, ensuring that team members receive the right notifications at the right time.User-Friendly Interface: Slacks interface is designed to be user-friendly, making it easy for even non-technical team members to use.Searchable History of Messages: Slacks searchable message history makes it easy to find important conversations and information, saving team members valuable time.Overall, Slack is an excellent tool for improving team communication and collaboration, and its many features make it an essential platform for any modern workplace.

What do you dislike about Slack?

Its important to consider some of the potential downsides of using Slack, such as:Can Be Distracting: With the constant flow of messages and notifications, Slack can sometimes be distracting and interrupt work concentration.Overwhelming Notifications: While customizable notifications can be a pro, they can also become overwhelming and lead to information overload.

What features is Slack currently missing?

However, I have also noticed some features that could improve the user experience. For instance, the limitation on audio and video calls in the free version can be an inconvenience for remote teams that need to conduct group meetings. Additionally, at times, I would like to have more project management options within the platform. Despite these points, overall, I am satisfied with my experience on Slack and would recommend the platform to other teams looking to improve their communication and collaboration.

Pinky S.

Customer Service Executive

Used the software for : Less than 6 months (Daily)

Company Size :51-200 employees

5.0

Feb 06, 2023

Verified via Business email.

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Review Source: Organic

Good software

This software enables us to interact with team members very efficiently and has good features. Additionally, setting up the profile makes it easier to see the working hours of teams for effective communication.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Slack IOS App Experience

1 2 3 4 5 6 7 8 9 10

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

As per the status we set, the notification buzzer snoozed/muted, which is very convenient.

What do you dislike about Slack?

As per the status we set, the notification buzzer was snoozed/muted, which is very convenient.

What features is Slack currently missing?

No

What other products like Slack have you used or evaluated?

I've not used any as of now.

Minaxi S.

SEO Executive

Used the software for : Less than 6 months (Daily)

Company Size :51-200 employees

5.0

Jan 16, 2023

Verified via Business email.

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Review Source: Organic

A great software for company's communication management.

It has eased communication, period. Great for calls as it provides features like screen sharing. This is the perfect software for communication.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

Very simple, easy software with a call feature.

What do you dislike about Slack?

Did not find any cons until now.

What features is Slack currently missing?

I think it is perfect.

Roshni A.

Customer Support Intern

Used the software for : Less than 6 months (Daily)

Company Size :51-200 employees

5.0

Nov 21, 2022

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Review Source: Organic

Review for Slack

Slack is an excellent communication software that helps an organization's employees work efficiently. I want to give Slack a five-star review because its features are great, and it is highly reliable.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Slack After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Slack?

Features that Slack is providing.

What do you dislike about Slack?

Nothing as such.

What features is Slack currently missing?

Nothin as such

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