What is SmarterTrack?

SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more.


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Key Features of SmarterTrack

Here are the powerful features that make SmarterTrack stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Email Integration
  • Self Service Portal
  • Live chat system
  • Surveys & Feedback
  • Knowledge Base
  • Alerts/Escalation
  • Automated Routing
  • Community Forums
  • Inbox Queue Management
  • Incident Management
  • Known Issue Management
  • Multiple Brands Products
  • Service Desk (ITIL ITSM)
  • Ticket Management
  • Help Desk Management
  • Online Forums

SmarterTrack Specifications

Get a closer look at the technical specifications and system requirements for SmarterTrack. Find out if it's compatible with your operating system and other software.

Deployment :
Desktop Platforms :
Web app
Business :
Available Support :
SmarterTrack Categories on SoftwareSuggest :
Company Details :
Company Name : SmarterTools Inc.
Headquarter : Phoenix
Website : Visit Website
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SmarterTrack Description

Here's the comprehensive description of SmarterTrack. Gain a brief understanding of its unique features and exceptional benefits.

SmarterTrack provides a centralized outlet for all the communication channels and an ideal solution for building online community. SmarterTrack helpdesk integrates multiple customer service solutions into a single application.

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Alternatives of SmarterTrack

Explore alternative software options that can fulfill similar requirements as SmarterTrack. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

SmarterTrack FAQs

What are the top 5 features for SmarterTrack?

The top 5 features for SmarterTrack are:

  • Email Integration
  • Self Service Portal
  • Live chat system
  • Surveys & Feedback
  • Knowledge Base
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