Overall Smartsheet Reviews

Here's an unbiased review of Smartsheet. Discover how Smartsheet users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.4/5

Based on 12 Reviews

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Feature 4.6

Feature

Out of 5

Ease of use 4.6

Ease of use

Out of 5

Value for money 4.5

Value for money

Out of 5

Customer support 4.2

Customer support

Out of 5

Likelihood to recommend 92%

Likelihood to recommend

Out of 100%

Smartsheet Pros and Cons Based on Customer Reviews

"Users appreciate the reliable connectivity to real-time reports, which helps in tracking productivity efficiently."

"The platform is web-based and highly customizable, allowing for easy collaboration and sharing of updates."

"Smartsheet's solution center provides a variety of templates that are easy to use and adapt to different projects."

"The tool is cost-effective and enhances organizational functionality, boosting overall productivity."

"Setting up Smartsheet can be time-consuming and requires a certain level of skill."

"There is room for improvement in the training provided, as some users feel it could be more comprehensive."

"Downloading multiple row attachments in spreadsheets is not available, which can be inconvenient."

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Showing 12 out of 12 Reviews

Hear directly from customers who have used Smartsheet. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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GoLogica

SEO

Used the software for : Free trial (Daily)

Company Size :11-50 employees

5.0

Dec 06, 2023

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

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Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Smartsheet After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Smartsheet?

We are online training providers. We provide online training to individuals who wish to receive training in different abilities.

What do you dislike about Smartsheet?

We have the best coaches who are experienced in facing real-time scenarios and are professional in their field. By opting for any of your desired courses, you can learn and master it. The training ensures that you are ready to face the scenarios in the industry.

What features is Smartsheet currently missing?

no

Dattatray W.

CEO

Used the software for : Free trial (Monthly)

Company Size :11-50 employees

5.0

Sep 11, 2023

Verified via Business email.

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The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

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Review Source: Organic

Excellent

All kinds of sheets are available. These sheets are very useful and helpful for making various business or personal documents. Thank you very much.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Smartsheet Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Smartsheet After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Smartsheet?

Simple and easy to use from the business point of view, and it can be managed as per the requirements.

What do you dislike about Smartsheet?

Add more fields to make it easy to use for all kinds of businesses, as some sheets have very short info.

What features is Smartsheet currently missing?

No.

Mamta N.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 19, 2022

Verified via Business email.

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Review Source: Organic

Very nice

Very good to use. Easy to install. Very reliable and highly efficient in the process, providing a good experience with this kind of software in daily routine. I recommend it to everyone.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Smartsheet?

Speed and accuracy

What do you dislike about Smartsheet?

The text "Search" does not contain any grammatical errors.

Mohamed E.

Compliance Analyst

Used the software for : 1-2 years (Daily)

Company Size :10,001+ employees

5.0

Oct 25, 2022

Verified via linkedIn.

Verified Reviewer

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Review Source: Organic

The best Project Management tool and Project Dashboard

Smartsheet provides an automated workflow for project management. The ticketing feature allows the creation of automated workflows for assignments, and the Smartsheet dashboard shows project progress. It also has the ability to add automated emails and notifications to be sent if the project passes the deadline. Overall, Smartsheet gives you the control to manage your project, monitor new tickets, and track progress.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Smartsheet After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Smartsheet?

The best thing in Smartsheet is the automated workflow and Smartsheet dashboard. It is amazing, and also the Smartsheet solution center has various templates which can be easily used.

What do you dislike about Smartsheet?

Theres no availability to download multiple rows attachments in Smartsheet spreadsheets.

What features is Smartsheet currently missing?

Smartsheet features working great with me and rarely when i am facing any critical issues

What other products like Smartsheet have you used or evaluated?

We tried Smartsheet directly for our sales project

How Smartsheet is better/different from its competitors?

Smartsheet differ than other application, as Smartsheet with low price offer high value of features, by using all Smartsheet features correctly, and the automated workflows will make you have full Project management tool in your hands with low pricing

Jay R.

Used the software for : 1-2 years

Company Size :51-200 employee

3.0

Nov 18, 2020

Verified via Business email.

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Verified User

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Review Source: Organic

Online tool for management of project

My overall experience has been great. It's easy to learn if you already know how to use MS Project and Excel. It has helped us organize and streamline many things, and for project management, it has been absolutely essential. It saves us time and makes it easier to collaborate and share updates across all of our projects. It is among the very best resources for project managers to track and control tasks on a daily schedule.

Feature 4

Feature

Out of 5

Ease of use 3

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Smartsheet Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Smartsheet After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Smartsheet?

- Web-based tool- Ease of customization- Ability to show timelines, comments, attachments, and dates—all in one place—makes it very easy to stay on track with projects/tasks- Collaboration and sharing features- Supports input from web forms- Able to create and manage workflows- Mobile application- Minimal downtime- Great customer support service

What do you dislike about Smartsheet?

- As with most management software, it takes a good amount of time and skill to set up.- Creating a backup is a challenge.

Do you think Smartsheet delivers value for the money spent?

Yes

Are you satisfied with Smartsheet features?

Yes

Did implimentation of Smartsheet was easy?

Yes

What features is Smartsheet currently missing?

No

What other products like Smartsheet have you used or evaluated?

Zoho Projects

How Smartsheet is better/different from its competitors?

In terms of features

Jay R.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Sep 28, 2020

Verified via Business email.

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Review Source: Organic

Smartsheet has transformed our project management! Its intuitive interface and powerful features make collaboration seamless. It's like having a super-organized team member who never misses a detail. Highly recommend!

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Yogesh W.

Content Writer

Used the software for : More than 1 year

Company Size :11-50 employees

4.0

Jul 17, 2020

Verified via Business email.

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Review Source: Organic

Best for Real-time Productivity Tracking

Smartsheet is essential for companies seeking real-time reports and connectivity to spreadsheet data from any geographic location. I have been using Smartsheet for around five years, and it is excellent for tracking productivity.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Smartsheet?

Reliable connectivity to real-time reports is well managed by Smartsheet.

What do you dislike about Smartsheet?

Lacks complex calculation features.

Hussain

Used the software for : More than 1 year

Company Size :11-50 employees

4.0

Apr 23, 2018

Verified via Business email.

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Review Source: Organic

It will automate all your functions

The software is a cost-effective way to improve the functionality of your organization and allows you to perform professionally. In addition, you will be able to provide unmatched service to your end-users. Smartsheet will help you create all sorts of reports and presentations in an advanced manner, presenting your organization as a strict follower of professional business ethics.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Smartsheet?

The software is the biggest help to all the organizations that are looking for professional assistance. All its features are highly robust and improve your productivity.

What do you dislike about Smartsheet?

They should work on their training.

Varsha

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Apr 28, 2017

Verified via Business email.

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Review Source: Organic

It's powerful project management solution

Smartsheet is the best project management software I have used so far. In the past, I used another project management system, but it did not satisfy my needs. The software comes with all the features one needs to manage a project. It has exactly the project management tools I was looking for. It can even be used to increase employee efficiency. The connection between the project manager and the employees has become much easier. I must also mention the price; it is not expensive and quite easy on the pocket.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Vishal

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Apr 27, 2017

Verified via Business email.

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Review Source: Organic

Fastest and efficient project execution

This is the best collaboration solution one can find at such a low cost. This project management software has helped my team execute work much faster. This project management system does not require any technical know-how for the installation process. For fast and efficient project execution, I turn to this software. The project management tool can be customized to suit your needs. You too can benefit from this software and use it to ensure the smooth running of your business.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Vina

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Mar 30, 2017

Verified via Business email.

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Review Source: Organic

Best Customer Supporting Team

Best-in-class project management software, Smartsheet, is all that I was waiting for. Using this, I can efficiently plan my projects, distribute work among teams, and track work progress and employee performance from time to time. Besides these, I can track emails and integrate them with the project management tool. At the same time, I can share documents and files with the respective team members and maintain consistent collaboration across my firm.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Mitul

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 28, 2017

Verified via Business email.

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Review Source: Organic

Awesome software!!!

Of all project management software, I specifically recommend Smartsheet for its easy integration, flexible technology, and wide range of dynamic modules. It quickly integrates with all my applications and helps me keep all my business teams—sales, marketing, and finance—in a common forum. The software also integrates with my email accounts and sends real-time notifications, ensuring that nothing gets missed. Their project management tool allows me to manage organizational tasks and budgets and make efficient use of available resources.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5