Overall Smokeball Reviews

Here's an unbiased review of Smokeball. Discover how Smokeball users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.7/5

Based on 6 Reviews

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Feature 4.7

Feature

Out of 5

Ease of use 4.5

Ease of use

Out of 5

Value for money 4.3

Value for money

Out of 5

Customer support 4.7

Customer support

Out of 5

Likelihood to recommend 95%

Likelihood to recommend

Out of 100%

Smokeball Pros and Cons Based on Customer Reviews

"Helps me manage and access all cases and related documents with ease. Customizations helped us configure and integrate with other systems, making document management extremely easy."

"Great app support system, various integrated features, informative training sessions, and very responsive customer support."

"Will help you stay organized, will help you create court-approved documentation within minutes, and will help you save time from searching county websites."

"Performance and the interface of the mobile app need to be improved. Two years ago, I had some queries about integration with Outlook; I had to wait for more than two days to get them fixed. I have not had a situation where I needed to reach out to support recently."

"Its legal documentation features become buggy at times. If you are documenting a huge file, it will keep restarting a number of times."

"The dashboard needs to be more responsive. Some more features need to be added to it."

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Showing 6 out of 6 Reviews

Hear directly from customers who have used Smokeball. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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Appaji H.

Principal Consultant

Used the software for : 2+ years (Weekly)

Company Size :11-50 employees

5.0

Oct 09, 2023

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Review for Smokeball

I have been using Smokeball for more than three years and have found it to be very useful in managing calendars, collaborating with my clients and colleagues, managing contracts, and docketing.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Smokeball After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Smokeball?

Helps me manage and access all cases and related documents with ease. Customizations helped us configure and integrate with other systems, making document management extremely easy.

What do you dislike about Smokeball?

Performance and the interface of the mobile app need to be improved. Two years ago, I had some queries about integration with Outlook; I had to wait for more than two days to get them fixed. I have not had a situation where I needed to reach out to support recently.

What features is Smokeball currently missing?

None

What other products like Smokeball have you used or evaluated?

none

Aditya S.

Used the software for : 6-12 months

Company Size :501-1000 employees

4.0

May 23, 2018

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

It can be customized as per your area of jurisdiction.

Well, Smoke Ball has been a great helping hand in systemizing all our operations. We have been using it for quite a long time and are happy with its performance. Though all the features are working fine, its legal documentation features need to be more prompt and robust. If there is a huge file to be uploaded, it tends to crash.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Smokeball?

Great app support system, various integrated features, informative training sessions, and very responsive customer support.

What do you dislike about Smokeball?

Its legal documentation features become buggy at times. If you are documenting a huge file, it will keep restarting a number of times.

Renuka D.

Used the software for : Less than 6 months

Company Size :201-500 employees

5.0

May 23, 2018

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

By using this, you will be able to meet deadlines.

If you are struggling to streamline your legal operations, I would say that Smoke Ball will help you achieve this in no time. However, you need to pay attention during the training sessions. Ten minutes is too short for a demo session; they should work on improving this.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Smokeball?

Will help you stay organized, will help you create court-approved documentation within minutes, and will help you save time from searching county websites.

What do you dislike about Smokeball?

The dashboard needs to be more responsive. Some more features need to be added to it.

Russell P.

Used the software for : More than 1 year

Company Size :1-10 employees

5.0

May 23, 2018

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Its legal calendar features keep us updated on the progress of the case.

We are impressed with the legal library of the Smoke Ball. With more than 14,000 legal forms, you will get help with almost everything. However, I feel their training is not very professional. The executive lacked information about many features, and we had to Google to learn more about them.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Smokeball?

Automated time tracking for better functionality, a detailed dashboard, and more than 14,000 legal forms in the automated library, which is commendable.

What do you dislike about Smokeball?

They should improve their training, as not all the features were covered in the training. We have to learn them by ourselves.

Abdirahman

Used the software for : Less than 6 months

Company Size :201-500 employees

5.0

May 23, 2018

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

API is buggy at times. Rest is working fine as of now.

Smoke Ball has saved us from falling into the pit of unresponsive service categories. It has helped us serve our clients better than ever before. However, the API lacks speed when performing certain tasks, such as creating client reports and real-time tracking of cases.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Smokeball?

Easy and ready-to-use features, can be easily molded to meet your different business requirements, web-based and installation-based development, which increases its viability.

What do you dislike about Smokeball?

Need to improve the performance of their API as it is quite buggy.

Prisca L.

Used the software for : More than 1 year

Company Size :501-1000 employees

4.0

May 23, 2018

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Developed with precision and accuracy. Lacks speed at some levels.

Smoke Ball is innovative law firm management software that every law firm should own. We have recently switched to it and are yet to witness its full competency. However, we have understood one fact: it is a real boon for law firms. They should expand their support system a little.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Smokeball?

Easy bill generation, end-user-friendly integration, quick and prompt invoicing, access to all the information instantly, automation of all your legal documents.

What do you dislike about Smokeball?

Complex integration and the slow training process consume a lot of time in the initial stage.

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