SparkTG
What is SparkTG?
SparkTG is a Cloud-based Contact Centre Solution provider, trusted by many scaling startups & growing organizations. Apart from giving an exceptional experience to callers, it helps in complete contact center tracking by real-time dashboards, reports & recording.
SparkTG Starting Price
$ 13.89/User/Month
SparkTG Awards
Get an Overview for the Leaders Matrix at glance
Our Awards and Recognition
SparkTG Screenshots
Key Features of SparkTG
- CRM
- CRM integration
- Multiuser Login & Role-based access control
- SMS
- Training Management
- Call Center
- Mobile App
- Lead Management
- Contact Management
- IVR and Dial Groups
- Call Routing
- Internal Call Transfer
- Customisable Welcome Greeting
- Multiple Extension
- Multiple Accessline
- Complete Messaging Platform
SparkTG Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
-
Deployment:
Cloud Based
-
Payment:
Monthly, Yearly, Onetime(Perpetual license)
-
Api
-
Customization
-
Mobile Support
Language Support
- English
SparkTG Categories on SoftwareSuggest
SparkTG Pricing
- Realtime Admin Dashboard
- Live Call Flow
- Live agent status
- Real-time Agent Dashboard
- Live incoming call information Customer Information Form (CRM)
- Outbound
- Call & Agent Reports
- Complete Call Recording
- Call Transfer & Call Conference
Company Details
SPARKTG
Noida
B 906, Advant Navis Business, Sector 142
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SparkTG Description
SparkTG's contact center solution not only gives your callers an exceptional experience but also helps you with complete tracking by giving you a complete picture of the inbound and outbound calls from your company along with all agent activities that help enhance and optimize their performance.
The solution is feature-rich and being an OEM for the product as well an organization with rich development experience, we keep innovating the product by adding features that help organizations fulfill their telephony requirement and overcome challenges, thereby helping them grow.
The complete solution is hosted in our data center. We have a multi-operator PRI setup making the solution completely redundant and scalable. To give a perspective of the solution capability we are servicing clients with single as well as distributed agent/contact center location setups.
A few of our clients are having more than 500 Agents. Some of our top client lists include Aakash Institute, Travel Triangle, Common Services Center (DeitY, GoI), ShipRocket, Tech Mahindra Foundation, Fortis Hospital, FirstCry, Ramada, Radisson to name a few.
We have all the APIs and Webhooks required for CRM integration and have integration with multiple CRM providers.
SparkTG Customers
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Alternatives of SparkTG
Available on request
Starting at $ 10
Starting at $ 29
SparkTG Videos
Integrations
Salesforce, Kapture, Leadsquared, Zoho, Inhouse CRMs, Automate, Vtiger, Freshdesk, Zendesk, NoPaperForms, Pipedrive, Truecaller, WhatsApp Business API
Overall Reviews
SparkTG Pros and Cons
Pros
"The product is easy to use, not glitchy, and the customer support has always been very proactive."
"Features are most important like a detailed report of the caller. No downtime in the service. Anytime you can call for support."
"customer services are very impressive and they always a quick response to each quest and issues."
Cons
"The product has been a perfect fit for us."
"Add bulk SMS features in the dashboard."
"Although they are providing good features, still improvement is required in terms of application basis just like other solutions.."
SparkTG Reviews (10)
Chitra R.
Used the software for : 2+ years
Company Size :51-200 employee
The service was smooth and there were no technical glitches.
The services has been essential in connecting the backend team with the intended beneficiaries seamlessly. The customer support was with us throughout
SparkTG Mobile App Experience
SparkTG After Sales Service Rating
What do you like best about SparkTG?
The product is easy to use, not glitchy, and the customer support has always been very proactive.
What do you dislike about SparkTG?
The product has been a perfect fit for us.
Do you think SparkTG delivers value for the money spent?
Yes
Are you satisfied with SparkTG features?
Yes
Did implimentation of SparkTG was easy?
Yes
What features is SparkTG currently missing?
No.
What other products like SparkTG have you used or evaluated?
No other product
How SparkTG is better/different from its competitors?
Pricing.
Sheeba M.
Used the software for : 2+ years
Company Size :51-200 employee
Best Product and Best Services
Best IVR Solution provider in less pricing. Support is awesome. No downtime. Various features in one dashboard (Inbound and Outbound etc). Highly recommended services.
SparkTG IOS App Experience
SparkTG After Sales Service Rating
What do you like best about SparkTG?
Features are most important like a detailed report of the caller. No downtime in the service. Anytime you can call for support.
What do you dislike about SparkTG?
Add bulk SMS features in the dashboard.
Do you think SparkTG delivers value for the money spent?
Yes
Are you satisfied with SparkTG features?
Yes
Did implimentation of SparkTG was easy?
Yes
What features is SparkTG currently missing?
Not yet
What other products like SparkTG have you used or evaluated?
Call detailed report
How SparkTG is better/different from its competitors?
All features in one dashboard and best quality of services.
Mohit S.
Used the software for : 2+ years
Company Size :51-200 employee
Software feature review
Software features are very user-friendly and easy to use apart from that customer care services are also best from their side, in case of any instant issue or ad-hock request they always stand with us to help at any point of time during the shift.
What do you like best about SparkTG?
customer services are very impressive and they always a quick response to each quest and issues.
What do you dislike about SparkTG?
Although they are providing good features, still improvement is required in terms of application basis just like other solutions..
Do you think SparkTG delivers value for the money spent?
Yes
Are you satisfied with SparkTG features?
Yes
Did implimentation of SparkTG was easy?
Yes
Altaf
Used the software for : 2+ years
Company Size :51-200 employee
Suggested for cloud telephony
Good support & fair pricing. They need to add more features to cater all user requirements. Should become all in one package with sms, on call OTP etc.
SparkTG Mobile App Experience
SparkTG After Sales Service Rating
What do you like best about SparkTG?
Support from Dev team
What do you dislike about SparkTG?
Lacks few features
Do you think SparkTG delivers value for the money spent?
Yes
Are you satisfied with SparkTG features?
Yes
Did implimentation of SparkTG was easy?
Yes
What features is SparkTG currently missing?
sms, auto calling
Tushar
Used the software for : 2+ years
Company Size :51-200 employee
Masking Solution is excellent
Using Call Masking and Auto Dialing Solution is excellent. Great Support team and Account Managers are responsible. Customizable and flexible for future expansion
SparkTG IOS App Experience
SparkTG After Sales Service Rating
What do you like best about SparkTG?
User support is good. Auto Dialer and call masking solution is great feature for us
What do you dislike about SparkTG?
Price is bit expensive. but after using services found it worth spending little extra for great support and service
Do you think SparkTG delivers value for the money spent?
Yes
Are you satisfied with SparkTG features?
Yes
Did implimentation of SparkTG was easy?
Yes
What features is SparkTG currently missing?
Chat Bot & Bulk SMS
SparkTG FAQs
How much does SparkTG cost?
The starting price of SparkTG is $ 13.89/User/Month. It has different pricing plans:
- VCC Start Up : $ 13.89/User/Month
SparkTG also provides a free trial to users.
What apps do SparkTG integrate with?
SparkTG integrates with various apps:
- Salesforce
- Kapture
- Leadsquared
- Zoho
- Inhouse CRMs
- Automate
- Vtiger
- Freshdesk
- Zendesk
- NoPaperForms
- Pipedrive
- Truecaller
- WhatsApp Business API
What are the top 5 features for SparkTG?
The top 5 features for SparkTG are:
- CRM
- CRM integration
- Multiuser Login & Role-based access control
- SMS
- Training Management
