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SPEC Help Desk

4.8/5

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What is SPEC Help Desk?

SPEC INDIA provides help desk and ticketing management system for helping your customer. We have developed online service desk system according to present company needs which allows you to receive, sort and assign trouble tickets from single platform.

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SPEC Help Desk Starting Price

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SPEC Help Desk Screenshots

Key Features of SPEC Help Desk

Here are the powerful features that make SPEC Help Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Amazon
2-Way Messaging
Account Alerts
Account Management
Action Management
Activity / News Feed
Activity Log
Activity Tracking
Admissions Management
Alerts / Escalation
Appointment Management
Approval Workflow
Archiving
Asset Budgeting
Asset Lifecycle Management
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Automatic Scans
Availability Management
Backlog Management
Backup Management
Bandwidth Monitoring
Barcoding / RFID
Baseline Manager
Batch Communications
Billing & Invoicing
Blended Call Center
Brainstorming
Calendar Management
Call Center
Call Logging
Call Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Sharing
Campaign Management
Campaign Tracking
Canned Responses
Capacity Monitoring
Case Management
Cataloging/Categorization
Change Calendar
Change Management
Change Planning
Channel Attribution
Channel Management
Chargeback Tracking
Chat / Messaging
Check-in / Check-out
Churn Management
CMDB
Collaboration
Commercial Properties
Commission management
Communication Management
Community Forums
Community Management
Complaint Classification
Completion Tracking
Compliance Management
Compliance Tracking
Configuration Management
Contact Database
Contact Management
Content Management
Content Syndication
Contract Lifecycle Management
Contract Management
Contract Negotiation
Corrective Actions (CAPA)
Cost Tracking
Curriculum Management
Customer Complaint Tracking
Customer DataBase
Customer Engagement
Customer Journey Mapping
Customer Lifecycle Management
Customer Profiles
Customer Segmentation
Customer Support Tracking
Customizable Branding
Dashboard
Data Integration
Data Matching
Data Visualization
Decision Tree
Depreciation Management
Depreciation Tracking
Device management
Device Targeting
Discussion Boards
Discussion Threads
Dispatch Management
Dispatching
Disposal Management
Document Management
Document Storage
Electronic Signature
Email Archiving
Email Distribution
Email Integration
Email Management
Email Marketing
Email Monitoring
Employee Database
Enrollment Management
Equipment Management
Equipment Tracking
Escalation Management
Event Logs
Event-Based Notifications
Expiry Notifications
Feedback Collection
Feedback Management
Field Sales Management
File Transfer
Filtering
Financial Aid Management
Fixed Line Compatibility
Forms Management
FTP Monitoring
GDPR Compliance
Geo Targeting
Government Contracts
Hardware Inventory
Help Desk Management
Impact Management
Inbound Call Center
Inbox Queue Management
Incident Management
Incident Reporting
Inspection Management
Instant Retrieval
Intent Recognition
Interaction Tracking
Interactive Content
Interactive Voice Response
Internal Cost Allocation
Internet Usage Monitoring
Inventory control
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Job Management
Knowledge Base Management
Knowledge Management
Known Issue Management
Lead Management
License Management
Live Chat
Location Tracking
Macros
Maintenance Management
Maintenance Scheduling
Maintenance Tracking
Manual Dialer
Mass Notifications
Message Personalization
Mobile Access
Mobile Notifications
Multi-Channel Collection
Multi-Channel Communication
Multi-Language
Multi-Patch Deployments
Multiple Brands Products
Network Monitoring
Network Wide Management
Newsletter Management
Notes Management
Notification Scheduling
Offline Form
On-Demand Communications
Onboarding
Online Activation
Online Forums
Opportunity Management
Outbound Call Center
Patch Management
Payment Processing
Performance Metrics
Personalization
Policy Management
Pre-built Templates
Pre-configured Bot
Predictive Analytics
Predictive Dialer
Predictive Modeling
Preventive Maintenance
Print Management
Prioritization
Proactive Chat
Problem Management
Procurement Management
Project Management
Proposal Generation
Push Notifications
QR Codes
Quality Assurance Management
Queue Management
Queue Manager
Quotes/Estimates
Real Time Chat
Real Time Editing
Real Time Monitoring
Real-time Chat
Recurring Issues
Referral Tracking
Relationship Mapping
Release & Deployment Management
Release Management
Remediation
Remote Access
Remote Protection
Remote Systems Monitoring
Reporting/Analytics
Requirements Review
Requisition Management
Residential Properties
Response Management
ROI Tracking
Root-Cause Diagnosis
Routing
Saas helpdesk software
Sales Forecasting
Scenario Planning
Scheduled Messaging
Scheduling
Screen Sharing
Search
Self Service Portal
Self-service automation
Sell Side (Customers)
Sentiment Analysis
Server Monitoring
Server Performance
Service Automation
Service Catalog
Service Catalog Management
Service Desk (ITIL ITSM)
Service History
Service History Tracking
Service Level Agreement (SLA) Management
Service Level Management
Service Reporting
Session Recording
Session Transfer
Shared Inboxes
Shared Mailboxes
Signature Management
SLA Management
SLA Monitoring
Social Media Integration
Social Media Metrics
Social Media Monitoring
Software Inventory
Software License Management
Software Metrics
Spam Blocker
Specialty Contracts
Supplier Management
Survey Management
Task automation
Task Management
Team Chat
Team Management
Template Management
Territory Management
Text Analysis
Text to Speech
Third Party Integration
Ticket Automation
Ticket Management
Ticket/Issue Tracking
Ticketing system
Time Clock
To-Do List
Transaction Monitoring
Transfers/Routing
Trend Analysis
Troubleshooting Reports
Two-Way Communication
Uptime Monitoring
Uptime Reporting
Usage Reporting
Usage Tracking / Analytics
User Activity Monitoring
Vegetation Mapping
Vendor Management
Version Control
Video Content
Virtual Assistant
Virtual Personal Assistant (VPA)
Visual Notifications
Voice Customization
Voice Mail
Warranty Management
Warranty Tracking
Web Threat Management
Web Traffic Reporting
Website Analytics
Website Visitor Tracking
Whitelisting / Blacklisting
Work order management
Workflow Automation
Workflow Management

SPEC Help Desk Specifications

Get a closer look at the technical specifications and system requirements for SPEC Help Desk. Find out if it's compatible with your operating system and other software.

Deployment :

Any

Subscription Plan :

Monthly, Yearly, Onetime(Perpetual license), Transaction

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

MacOs

Windows

Language Support :

English

Business :

StartUps

SMBs

Agencies

Enterprises

Available Support :

SPEC Help Desk Categories on SoftwareSuggest :

Help Desk Software Any Industry Software

Company Details :

Company Name : SPEC INDIA

Headquarter : Ahmedabad

Website : Visit Website

Overall SPEC Help Desk Reviews

Thinking about using SPEC Help Desk? Check out verified user reviews & ratings based on SPEC Help Desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.8/5

Based on 5 Reviews

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Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Likelihood to recommend

Out of 100%

5 SPEC Help Desk Reviews

Hear directly from customers who have used SPEC Help Desk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Ivan

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 05, 2016

It is easy interface and well featured!

We have been using the SpecIndia software for a while now and it has really taken care of all our requirements pertaining to billing, invoicing, and ticket management, and also in customer data management. The interface is quite simple and feature rich and has all the modern tools for customer support. We will continue using it in the future and suggest the same to all customer-focussed industries.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Useful 0

Vijay

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 02, 2016

Very easy to Customer support!!!!

SpecIndia was our first interface with any customer support software and we are extremely happy to have made that choice. The flexibility of the support staff and the feature rich software interface has been instrumental in helping us take our entire customer engagement exercise to a whole new level, and that reflects in our increased sales and customer satisfaction indices.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Useful 0

Raksha

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Nov 15, 2016

It is easily customizable

SPEC India becomes reasonable in terms of pricing when the business grows. There are so many features but they have been designed in such a way that they don't interrupt. It is easily customizable and has the ability to integrate with many other services. It encourages productivity through implementation. It features a smart built-in customer satisfaction component and gives out excellent reports.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Useful 0

Anurag

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Nov 21, 2016

Easy and fun to use

SPEC India, for us, was a natural choice. They have incredible customer service that has been involved with us personally since day one. This software is easy and fun to use. It is easy to set up when you have your own support email and domain. It gets up and running in just a few minutes. It has a sleek and modern interface, and extremely high attention has been given to minute details.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Useful 0

Abhay

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Nov 11, 2016

Best experience

SPEC India is so much better than all other customer care software! Their customer service, technical and sales support was one of the best experience I have had while migrating the technical platforms. Their team is very knowledgeable and supportive. We were spending over $1,000 per month and now we are spending almost less than $300 per month. SPEC India is an all-in-one system!

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Useful 0

Alternatives of SPEC Help Desk

Explore alternative software options that can fulfill similar requirements as SPEC Help Desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

SPEC Help Desk FAQs

What are the top 5 features for SPEC Help Desk?

The top 5 features for SPEC Help Desk are:

Document Management
Email Integration
Customer DataBase
Live chat system
Billing & Invoicing

What type of customer support is available from SPEC Help Desk?

The available support which SPEC Help Desk provides is:

Where is the headquarters/company of SPEC Help Desk located?

The headquarters/company of SPEC Help Desk is located at Ahmedabad.

Free Demo

SPEC Help Desk

What is SPEC Help Desk?

SPEC Help Desk Screenshots

Key Features of SPEC Help Desk

SPEC Help Desk Specifications

Overall SPEC Help Desk Reviews

5 SPEC Help Desk Reviews

It is easy interface and well featured!

Very easy to Customer support!!!!

It is easily customizable

Easy and fun to use

Best experience

Alternatives of SPEC Help Desk

SPEC Help Desk FAQs

What are the top 5 features for SPEC Help Desk?

What type of customer support is available from SPEC Help Desk?

Where is the headquarters/company of SPEC Help Desk located?

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