Spiceworks

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 4.5 (6)

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Overview

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Overview

Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue.

Pricing of Spiceworks

Click here to get detailed pricing as per your requirements.


Key Features Have

check Alerts Escalation

check Automated Routing

check Billing & Invoicing

check Community Forums

check Customer DataBase

check Document Management

check Email Integration

check Help Desk Management

check Inbox Queue Management

check Knowledge Base

check Known Issue Management

check Live chat system

check Self Service Portal

check Social Media Integration

check Surveys & Feedback

Key Features Have Not

close Asset Management

close Change Management

close Contract Management

close Incident Management

close Inventory Management

close Issue Tracking

close Macros

close Multiple Brands Products

close Online Activation

close Online Forums

close Problem Management

close Real Time Comparisons

close Release Management

close Requirements Review

close Service Catalog Management

Specifications

Deployment    Web Base and Installed
Payment    Both (SAAS & One time)
Mobile Support    Yes
Mobile App    Yes
Other Categories Inventory Management Software , Help Desk Software , Asset Management Software , Stock Management Software
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Base
Web Base and Installed
Api
Both (SAAS & One time)

Who uses Spiceworks

Personal StartUps SMEs Agencies Enterprises

Platforms

Web App Windows Macintosh

Mobile Platforms

iOS Android WinPhone BlackBerry
Personal
StartUps
SMEs
Agencies
Enterprises
WebApp
Windows
Macintosh
iOS
Android
Windows Phone
BlackBerry

Company Details

Company Name Spiceworks Inc.
 Website Visit Website

Description


Get everything IT for free from the Spiceworks a community of IT pros and an app with of network monitoring help desk, active directory, and more..

Why Spiceworks?

Thousands of businesses use Spiceworks to keep an eye on very important infrastructure including such as servers, switches, SNMP devices, services, and more. Get alerts at the first sign of trouble and stay on the top of IT.

1.Start monitoring in minutes.

Spiceworks Network Monitor is a simple install and easily set up. Quickly add devices to dashboard and see data lightning fast.

2.Fix issues before they are issues

To get real time network insights and spot slow, to sluggish, or overwhelmed systems and devices long before they are crash or users start calling.

3.Get alerts when you need them

Don’t sweat IT: Get to the customizable notifications when it is time to spring into action, and get more sleep at night when it is time to sleep!

Spiceworks Screenshots (10)

Spiceworks Video

Spiceworks Slideshare

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Spiceworks User Reviews (6)


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Spiceworks User Reviews (6) Ask a question

Very nice Application for IT Helpdesk

Karthik Sethu ,  IT  
Valv Technologies

star star star star star     4w ago
star star star star star    2017-04-27

Awesome application which can monitor all internal domain network product and get the alert.

Wonderful Product

Ashmit Gambhir

star star star star star_border     2016-12-10
star star star star star_border    2016-12-10

We have been using the Spice works help desk suite for a few months now and have found it to be brilliant. The management of customer database as well as email plus social media integrations have helped us immensely in reaching out to our customers all over the world. The customizable notification feature is great too. Full marks from our side! 

Great Helpdesk Software

Yagnik Prasad

star star star star star     2016-12-09
star star star star star    2016-12-09

Spiceworks help desk software has helped our mid-sized organisation in taking strong steps towards integration of customer data. With an integrated and well laid out dashboard that includes Microsoft exchange data support, we have been able to use our existing database through seamless synchronisation. Overall great helpdesk software for mid-sized companies.

It proved to be very easy

Rajanray Malya

star star star star star     2016-11-21
star star star star star    2016-11-21

You can customize this software as per your individual and company needs. You can even add your company logo or change colour. There is a vast array of features which is very user-friendly. When we wanted to set it up on ubuntu, it proved to be very easy. Their customer service is very quick and knowledgeable. Definitely try out their trial version!

Excellent service!!

Akash Shukla

star star star star star_border     2016-11-15
star star star star star_border    2016-11-15

We are a social services agency and this particular software has helped us to be always on track so that we can serve our clients better. The experience with Spiceworks has been very good. Our company is a foundation to combat bullying and we provide support by email, Facebook, and Twitter. Spiceworks Help desk is very compatible with all these platforms. The software has the ability to include all the systems we use and hence we are very happy with it!

It is highly organized and very easy to manage

Nitin Barot

star star star star star_border     2016-11-11
star star star star star_border    2016-11-11

Spiceworks' options are extremely good. The software guides the ticketing and automation very well. What I like about SpiceWorks is that it is highly organized and very easy to manage. It also happens to be extremely user-friendly and since its initiation, we have had really good responses from our clients.


FAQs of Spiceworks

Below are some frequently asked questions for Spiceworks.

Q. What are the main features of Spiceworks?

The key features of Spiceworks are as follows:

label Alerts Escalation

label Automated Routing

label Billing & Invoicing

label Community Forums

label Customer DataBase

label Document Management

label Email Integration

label Help Desk Management

label Inbox Queue Management

label Knowledge Base

label Known Issue Management

label Live chat system

label Self Service Portal

label Social Media Integration

label Surveys & Feedback

label Third Party Integration

label Ticket Management

Q. How much do the Spiceworks cost?

Cost not specify.

Free trial : Available (no card required).

Q. Who are the typical users of Spiceworks?

Spiceworks has the following typical customers: Startups, SMEs, Agencies.

Q. Which mobile platform does Spiceworks support?

Spiceworks supports the following devices: IOS, Android

Q. Which operating system does Spiceworks support?

Spiceworks support the following operation system : Web App, Windows

Q. What payment method does Spiceworks support?

Spiceworkssupport the following payment methods : Onetime, Saas.

Q. What is the deployment type?

Spiceworks has deployment type : Install, Web Based.