Spiceworks helps you run a ship-shape help desk, at the office and on the road. It acts as a customer service software and helps you manage user tickets. It intends to make the flow of your organization as streamlined as possible following the customer support virtue.
Pricing of Spiceworks
Click here to get detailed pricing as per your requirements.
Key Features of Spiceworks
keyboard_arrow_right Email Integration
keyboard_arrow_right Social Media Integration
keyboard_arrow_right Live chat system
keyboard_arrow_right Surveys & Feedback
keyboard_arrow_right Alerts Escalation
keyboard_arrow_right Community Forums
keyboard_arrow_right Known Issue Management
keyboard_arrow_right Help Desk Management
keyboard_arrow_right Document Management
keyboard_arrow_right Customer DataBase
keyboard_arrow_right Self Service Portal
keyboard_arrow_right Billing & Invoicing
keyboard_arrow_right Knowledge Base
keyboard_arrow_right Automated Routing
keyboard_arrow_right Inbox Queue Management
keyboard_arrow_right Ticket Management
keyboard_arrow_right Third Party Integration
Who uses Spiceworks
Get everything IT for free from the Spiceworks a community of IT pros and an app with of network monitoring help desk, active directory, and more..
Thousands of businesses use Spiceworks to keep an eye on very important infrastructure including such as servers, switches, SNMP devices, services, and more. Get alerts at the first sign of trouble and stay on the top of IT.
1.Start monitoring in minutes.
Spiceworks Network Monitor is a simple install and easily set up. Quickly add devices to dashboard and see data lightning fast.
2.Fix issues before they are issues
To get real time network insights and spot slow, to sluggish, or overwhelmed systems and devices long before they are crash or users start calling.
3.Get alerts when you need them
Don’t sweat IT: Get to the customizable notifications when it is time to spring into action, and get more sleep at night when it is time to sleep!
User Reviews (6) Ask a question
Very nice Application for IT Helpdesk
Awesome application which can monitor all internal domain network product and get the alert.
We have been using the Spice works help desk suite for a few months now and have found it to be brilliant. The management of customer database as well as email plus social media integrations have helped us immensely in reaching out to our customers all over the world. The customizable notification feature is great too. Full marks from our side!
Great Helpdesk Software
Spiceworks help desk software has helped our mid-sized organisation in taking strong steps towards integration of customer data. With an integrated and well laid out dashboard that includes Microsoft exchange data support, we have been able to use our existing database through seamless synchronisation. Overall great helpdesk software for mid-sized companies.
It proved to be very easy
You can customize this software as per your individual and company needs. You can even add your company logo or change colour. There is a vast array of features which is very user-friendly. When we wanted to set it up on ubuntu, it proved to be very easy. Their customer service is very quick and knowledgeable. Definitely try out their trial version!
We are a social services agency and this particular software has helped us to be always on track so that we can serve our clients better. The experience with Spiceworks has been very good. Our company is a foundation to combat bullying and we provide support by email, Facebook, and Twitter. Spiceworks Help desk is very compatible with all these platforms. The software has the ability to include all the systems we use and hence we are very happy with it!
It is highly organized and very easy to manage
Spiceworks' options are extremely good. The software guides the ticketing and automation very well. What I like about SpiceWorks is that it is highly organized and very easy to manage. It also happens to be extremely user-friendly and since its initiation, we have had really good responses from our clients.
FAQs of Spiceworks
Q. What are the main features of Spiceworks?
The key features of Spiceworks are as follows:
label Email Integration
label Social Media Integration
label Live chat system
label Surveys & Feedback
label Alerts Escalation
label Community Forums
label Known Issue Management
label Help Desk Management
Q. How much do the Spiceworks cost?
Cost not specify.
Free trial : Available.
Q. Who are the typical users of Spiceworks?
Spiceworks has the following typical customers: Startups, SMEs, Agencies.
Q. Which mobile platform does Spiceworks support?
Spiceworks supports the following devices: IOS, Android
Q. Which operating system does Spiceworks support?
Spiceworks support the following operation system : Web App, Windows
Q. What payment method does Spiceworks support?
Spiceworkssupport the following payment methods : Onetime, Saas.
Q. What is the deployment type?
Spiceworks has deployment type : Install, Web Based.