Stripe Reviews
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Overall Stripe Reviews
Here's an unbiased review of Stripe. Discover how Stripe users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Stripe Pros and Cons Based on Customer Reviews
"Stripe's robust fraud protection and security features help keep transactions safe and merchants PCI compliant."
"The user-friendly interface and comprehensive dashboard provide valuable insights and a smooth experience for both merchants and customers."
"The lower processing fees compared to other payment processors are a big plus for many users."
"Stripe is incredibly easy to use and integrates seamlessly with various platforms, making it a favorite for businesses of all sizes."
"Some users find the mobile app lacking in features compared to the desktop version."
"Customer support response times can be slow, which can be frustrating for users needing quick assistance."
"The platform could benefit from supporting direct crypto payments, especially as digital currencies become more mainstream."
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Hear directly from customers who have used Stripe. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Sean R.
Owner
Used the software for : 1-2 years (Weekly)
Company Size :1-10 employees
Verified Reviewer
Verified User
Review Source: Organic
Overall, Stripe's impact on your work may include increased efficiency, improved security, a better customer experience, and valuable insights that help you make informed business decisions.
Stripe After Sales Service Rating
What do you like best about Stripe?
One of the most impressive features of Stripe is its ease of use and user-friendly interface, which makes it simple for businesses of all sizes to set up and start accepting payments.
What do you dislike about Stripe?
Simplifying the onboarding process for new users, streamlining the signup & verification process can help make it easier for new users to set up accounts quickly.
What features is Stripe currently missing?
no
What other products like Stripe have you used or evaluated?
no
Shelley
Director of system engineering
Used the software for : 2+ years (Weekly)
Company Size :5001-10,000 employees
Verified Reviewer
Review Source: Organic
I have used many payment processors, and some, although very well known, charge high fees. On the other hand, Stripe has significantly lower percentages. What I like is that it is easy to integrate into the needs of my company, whether through complete integration into our website or by making use of its internal tools. Its dashboard is functional and full of necessary information to have a good view of all payments. It works very well to accept local and international payments.
Stripe IOS App Experience
Stripe After Sales Service Rating
What do you like best about Stripe?
The best of Stripe is the simple integration and its lower fees. I like how easy it is to send an invoice just by sending a link.
What do you dislike about Stripe?
Stripe has some things to improve, like its mobile app; there are many features not accessible from the app. A better customer service is needed, as it takes a long time to receive a reply from them.
What features is Stripe currently missing?
a chatbot and a better customer service
What other products like Stripe have you used or evaluated?
paypal, square, bill.
Shyamal M.
Senior manager
Used the software for : 1-2 years (Daily)
Company Size :501-1000 employees
Verified Reviewer
Verified User
Review Source: Organic
Stripe is very well integrated into our checkout page. This tool provides our credit card payment option. Therefore, all our incoming credit card payments are handled by Stripe.
Stripe After Sales Service Rating
What do you like best about Stripe?
The whole UI of Stripe is very straightforward, whether for payers or sellers. It is easy to integrate Stripe payments into our website through their APIs. Their support is also excellent - fast and helpful.
What do you dislike about Stripe?
We have encountered card-testing spam a few times. Some of our clients were blocked even with valid credit cards. Anti-spam is tough; hope Stripe can continually improve this.
What features is Stripe currently missing?
I personally think the fees you're paying per transaction are quite high. Also unpaid invoices are not being handled the best way possible i think. This could be done better
What other products like Stripe have you used or evaluated?
PayPal, RazorPay and PayU
saipureddy c.
Free
Used the software for : 2+ years (Daily)
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
It made it easier for us and our customers to pay, sped up procedures, enhanced safety, and increased the number of incoming requests. These improvements significantly benefited us and set us apart from other businesses by simplifying the payment process for customers.
Stripe After Sales Service Rating
What do you like best about Stripe?
One of the best digital payment and transaction processing methods that is widely accepted by business owners. Integratable in various web advancement stages, Stripe makes it simple for individuals to arrange things and services online while at the same time making it easy for merchants to provide their products and services to individuals via the web.
What do you dislike about Stripe?
As the crypto market is gaining forward momentum, particularly with these alternative currencies going mainstream, itd be perfect to have Stripe direct crypto inbound payments as well. This is extremely important for organizations like us who consider crypto to be financial record assets.
What features is Stripe currently missing?
No
Shanza M.
Grahpic desginer
Used the software for : 6-12 months (Monthly)
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
Stripe is a good app for freelancers, and I like it. I am fully satisfied with this app. It is easy to use and very helpful, and its customer support is good.
Stripe After Sales Service Rating
What do you like best about Stripe?
Most impressive about Stripe is its really trustworthy app and its good features.
What do you dislike about Stripe?
Sometimes difficult to use, but I really enjoyed it.
What features is Stripe currently missing?
I am satisfied
What other products like Stripe have you used or evaluated?
No
T J.
President
Used the software for : 1-2 years (Weekly)
Company Size :1-10 employees
Verified Reviewer
Review Source: Organic
Stripe's platform is easy to navigate, especially if you are a developer. Their platform is robust, and they have the necessary fraud prevention software in place, which helps their merchants stay PCI compliant.
Stripe After Sales Service Rating
What do you like best about Stripe?
I find that their fraud protection for merchants is, by far, one of the most complete for a third-party payment processor.
What do you dislike about Stripe?
I feel that Stripe could improve by paying out a lot quicker for high risk vendors.
What features is Stripe currently missing?
I did not find any features that I use regularly, missing with the stripe platform.
What other products like Stripe have you used or evaluated?
I have used Square and Braintree.
Ronak
Sr. Software developer
Used the software for : Free trial (Yearly)
Company Size :1001-5000 employees
Verified Reviewer
Review Source: Organic
Stripe integrates with all software and is straightforward to use! It allows you to receive payments for anything smoothly and securely. Moreover, it is affordable compared to other payment processing applications.
Stripe After Sales Service Rating
What do you like best about Stripe?
Ease of use and lower processing fees.
What do you dislike about Stripe?
Customer support can be improved.
What features is Stripe currently missing?
Not any as of now.
What other products like Stripe have you used or evaluated?
Venmo
How Stripe is better/different from its competitors?
Pricing is the key factor. Processing fees is less compared to others.
Marla
Chiropractor
Used the software for : Less than 6 months (Weekly)
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
Stripe helped me make payments smoother and faster by integrating it with my business software.
Stripe IOS App Experience
Stripe After Sales Service Rating
What do you like best about Stripe?
The biggest benefit to using Stripe is that it helps me make payments faster than if people had to pull out their cards and sign.
What do you dislike about Stripe?
The main con about using Stripe is that it takes a full day longer than Square for funds to arrive in my account. Its UI is also sometimes limiting, in that it does not easily show the info I am looking for.
What features is Stripe currently missing?
The mobile app has a very awkward UI, so I never use it.
What other products like Stripe have you used or evaluated?
Before Stripe, I was using Square, which had lower fees and faster payouts, but it did not support integration with my business software.
How Stripe is better/different from its competitors?
Stripe is a bitter fit than Square for me because it allows for integration with my business software.
Marla
Chiropractor
Used the software for : Less than 6 months (Weekly)
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
I chose to migrate from Square to Stripe because it integrates with my business software. Now it saves me time and makes payments frictionless!
Stripe IOS App Experience
Stripe After Sales Service Rating
What do you like best about Stripe?
The biggest benefit to me of using Stripe is that it makes payments frictionless and faster. I don’t have to handle people’s physical cards and wait for them to sign anything.
What do you dislike about Stripe?
It would be nice if payments were available sooner in my account with no extra fees associated with them. Square consistently delivered funds a full business day earlier, with no surcharges.
What features is Stripe currently missing?
I find that the UI for viewing the history of the transactions is difficult to use.
What other products like Stripe have you used or evaluated?
I previously used Square, which delivered payments faster and took less fees, but did not have an integration available with my business software like Stripe does.
How Stripe is better/different from its competitors?
Stripe makes payments frictionless by allowing me to integrate with my business software, so customers do not have to pull out their cards to make payments.