SugarCRM Reviews

After using SugarCRM for over a year, I can confidently say it’s one of the most flexible CRMs out there. What stands out is how customizable the platform is. Whether you’re a small team or scaling up, Sugar adapts to your needs instead of forcing you into a one-size-fits-all setup. The UI isn’t the flashiest at first glance, but it’s clean and gets the job done without distractions. Once you spend some time with it, navigation feels intuitive. Reporting and automation tools are especially useful — we’ve been able to streamline follow-ups, track performance, and keep customer interactions well-organized. One area that could be improved is the mobile experience. It works, but it doesn’t feel quite as smooth or responsive as the desktop version. That said, the Sugar support team has been helpful whenever we’ve had questions or needed assistance with integrations. Overall, SugarCRM strikes a great balance between functionality and flexibility. If you’re looking for a CRM that can mold to your business rather than the other way around, it’s worth considering.

When I started using it, it didn't take much time to understand all of its functionality. It is best to handle and easy to locate the buttons. Even now, by closing my eyes, I can locate its buttons; it is so handy to use.

SugarCRM has been perfectly suitable for my personal use. It's been a year, and I'm still exploring. I've also implemented it for several companies from different verticals and with various needs. Inventory management gets difficult, though, if you're using any other accounting or ERP software.

I love the overall look and interface. It looks very pleasant to me. In general, it is easy to navigate. Sugar CRM has helped me reduce the need for business cards. Contacts of leads or clients are now very easily available to me. Quick customer care service and always helpful in case of any query or doubt!

SugarCRM is the best open-source CRM software at present and is trusted by millions. It makes the job of every user—from sales and marketing to support—extremely easy. It is the most powerful software so far that has been able to create great customer relationships. The workflow tools are also the best and automate even the most difficult business practices. Our productivity has increased drastically, and operational costs have gone down significantly.

The best part of SugarCRM is, as they claim, its very handy and powerful workflow tools, which seriously help in knowing exactly what the customers want. It is helping us find exactly what the customer wants. Our customer relationships have improved a lot, and we are quite satisfied with the service.

I am very happy to have SugarCRM for free to help my business grow. Many features and ease of use help me achieve better productivity.