Overall SugarCRM Reviews

Here's an unbiased review of SugarCRM. Discover how SugarCRM users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.8/5

Based on 6 Reviews

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Feature 4.7

Feature

Out of 5

Ease of use 4.8

Ease of use

Out of 5

Value for money 4.8

Value for money

Out of 5

Customer support 4.7

Customer support

Out of 5

Likelihood to recommend 90%

Likelihood to recommend

Out of 100%

SugarCRM Pros and Cons

"Functionality and ease of use."

"Easy to customize"

"Repetitive entries"

"Sure, please provide the text you would like me to review."

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Showing 6 out of 6 Reviews

Hear directly from customers who have used SugarCRM. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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Harsh

Officer

Used the software for : More than 1 year

Company Size :51-200 employees

5.0

Jul 28, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Sugar CRM best

When I started using it, it didn't take much time to understand all of its functionality. It is best to handle and easy to locate the buttons. Even now, by closing my eyes, I can locate its buttons; it is so handy to use.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about SugarCRM?

Functionality and ease of use.

What do you dislike about SugarCRM?

Repetitive entries

Birju D.

BDM

Used the software for : More than 1 year

Company Size :1-10 employees

5.0

Jun 30, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Just what you need.

SugarCRM has been perfectly suitable for my personal use. It's been a year, and I'm still exploring. I've also implemented it for several companies from different verticals and with various needs. Inventory management gets difficult, though, if you're using any other accounting or ERP software.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about SugarCRM?

Easy to customize

What do you dislike about SugarCRM?

Sure, please provide the text you would like me to review.

Nita

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Nov 29, 2016

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Quick customer care service and always helpful in case of any query or doubt!

I love the overall look and interface. It looks very pleasant to me. In general, it is easy to navigate. Sugar CRM has helped me reduce the need for business cards. Contacts of leads or clients are now very easily available to me. Quick customer care service and always helpful in case of any query or doubt!

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Parimal

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Nov 28, 2016

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

The most powerful software

SugarCRM is the best open-source CRM software at present and is trusted by millions. It makes the job of every user—from sales and marketing to support—extremely easy. It is the most powerful software so far that has been able to create great customer relationships. The workflow tools are also the best and automate even the most difficult business practices. Our productivity has increased drastically, and operational costs have gone down significantly.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Nihir

Technician

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Mar 17, 2016

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

SugarCRM is a highly efficient and effective CRM tool which has helped us make our Customer Relationship strong.

The best part of SugarCRM is, as they claim, its very handy and powerful workflow tools, which seriously help in knowing exactly what the customers want. It is helping us find exactly what the customer wants. Our customer relationships have improved a lot, and we are quite satisfied with the service.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Innovative I.

Business Development Officer

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jun 01, 2016

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Very Friendly to Use for Business

I am very happy to have SugarCRM for free to help my business grow. Many features and ease of use help me achieve better productivity.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

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