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What is SuperOps.ai RMM?

SuperOps.ai offers RMM software for efficient administration of client asset networks. Monitor assets in real-time, access comprehensive details, and resolve issues effectively with proactive problem-solving.

Pricing

SuperOps.ai RMM Starting Price

$ 59/Per Month

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Key Features of SuperOps.ai RMM

Here are the powerful features that make SuperOps.ai RMM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Backup
  • Dashboard
  • IT Asset Management
  • IT Documentation
  • IT Service Desk Capabilities
  • Patch Management
  • Proactive Monitoring
  • Remote Management
  • Reporting
  • Software Management
  • Dashboard
  • Remote Access
  • Remote Desktop Control
  • Remote Device Management
  • Remote Server Monitoring
  • Screen Sharing
  • Session Transfer
  • Automated Alerts
  • Browse files on remote PC
  • Download files from remote PC
  • Execute programs on remote PC
  • Monitor Multiple PC
  • Remote Desktop Control
  • Restart Remote PC
  • Upload files to remote PC
  • Bandwidth Monitoring
  • Custom Patches
  • Remote Protection
  • Server Monitoring
  • IT Asset Management
  • Patch Management
  • Remote Device Management
  • Reporting

SuperOps.ai RMM Screenshots

SuperOps.ai RMM Pricing

Here are the pricing plans for SuperOps.ai RMM. Choose the plan that best fits your requirements and budget. Get Detailed SuperOps.ai RMM pricing as per your requirements.

Standard (PSA Only)
$ 59
Per Month
  • Ticketing
  • Intelligent Automation
  • Client management
  • Contract management
  • Invoicing
  • Reports
  • Customer satisfication surveys
  • Runbooks
  • Project management
  • Custom rebranding
  • PSA APIs
  • Quote management
  • Side conversations
  • Custom mail server
  • Session Timeouts
  • Password Policies
  • IP Whitelisting
  • Two Factor Authentication (2FA)
  • Single sign-on
standard (RMM only)
$ 79
Per Month
  • Custom rebranding
  • Windows management
  • Mac management
  • OS Patch management
  • Third-party App Patch management
  • Remote background tools
  • Scripting
  • Policy management
  • IT documentation
  • Intelligent alerting
  • Reporting
  • Splashtop bundled
  • RMM APIs
  • Session Timeouts
  • Password Policies
  • IP Whitelisting
  • Two Factor Authentication (2FA)
  • Single sign-on
Pro Unified basic (RMM + PSA)
$ 99
Per Month
  • Ticketing
  • Intelligent Automation
  • Client management
  • Reports
  • Runbooks
  • Project management
  • Custom rebranding
  • PSA APIs
  • Windows management
  • Mac management
  • OS Patch management
  • Third-party App Patch management
  • Remote background tools
  • Scripting
  • IT documentation
  • Session Timeouts
  • Two Factor Authentication (2FA)
  • IP Whitelisting
Super Unified Advanced
$ 129
Per Month
  • Ticketing
  • Intelligent Automation
  • Client management
  • Contract management
  • Invoicing
  • Reports
  • Customer satisfication surveys
  • Runbooks
  • Project management
  • Custom rebranding
  • PSA APIs
  • Quote management
  • Side conversations
  • Custom mail server
  • Windows management
  • Mac management
  • OS Patch management
  • Third-party App Patch management
  • Remote background tools

The pricing information for SuperOps.ai RMM is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.

The pricing information was last updated on 19th May 2024.

Free Trial is available

SuperOps.ai RMM Specifications

Get a closer look at the technical specifications and system requirements for SuperOps.ai RMM. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
MacOs
Windows
Language Support :
English
Business :
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Integrations :
  • TeamViewer
  • Splashtop
  • Connectwise Control
  • Xero
  • Webroot
  • Quickbooks
  • Bitdefender
  • Stripe
  • Microsoft Azure
  • Hudu
Company Details :
Company Name : SuperOps.ai
Website : Visit Website
Overview Provided by : Deepika Raju

SuperOps.ai RMM Description

Here's the comprehensive description of SuperOps.ai RMM. Gain a brief understanding of its unique features and exceptional benefits.

SuperOps.ai's RMM (Remote Monitoring and Management) empowers you to effortlessly manage your client's asset network and proactively address issues. Gain real-time monitoring capabilities, detailed asset insights, and the contextual information necessary for effective issue resolution.

Take advantage of a risk-free 21-day free trial to experience the RMM firsthand and witness its solution in action. No obligations or commitments required.

Managed service providers (MSPs) play a crucial role in today’s technology-driven world, providing essential IT services to businesses of all sizes. However, the MSP landscape is rife with challenges, as providers must navigate a complex web of client management, service delivery, and operational efficiency.

SuperOps.ai

Navigating this complex web requires a comprehensive solution that empowers MSPs not only to overcome these challenges but also thrive in their industry. This is where SuperOps.ai comes into the picture.

In this article-cum-review, we will explore the following topics:

  • Introduction to SuperOps.ai as a PSA-RMM Platform
  • Key Features of SuperOps.ai’s PSA
  • Key Features of SuperOps.ai’s RMM
  • How Does SuperOps.ai Help MSPs?
  • Our Final Verdict

SuperOps.ai– An Overview

SuperOps.ai is the ultimate PSA-RMM platform that transforms the way managed service providers (MSPs) operate.

Combining Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) capabilities, the platform offers a comprehensive suite of services that address the diverse needs of MSPs.

What truly sets SuperOps.ai apart is its emphasis on automation and AI-readiness. These powerful capabilities enable MSPs to optimize workflows, eliminate manual errors, and significantly improve operational efficiency. 

Additionally, SuperOps.ai’s feature-rich platform covers all the essentials. For instance, its powerful service desk delivers exceptional customer service, while automated invoicing simplifies the billing process. Also, it enables MSPs to effectively manage assets, policies, patches, IT documents, and security through the platform’s comprehensive RMM services.

In conclusion, by providing all the necessary tools and capabilities, SuperOps.ai empowers MSPs to thrive in the ever-evolving technology landscape while meeting their clients’ expectations.

SuperOps.ai’s PSA – Key Features

Our in-depth review of SuperOps.ai’s PSA revealed an impressive array of features designed to cater specifically to the needs of MSPs and IT admins.

Let’s dive into the detailed functionality of each key feature that makes SuperOps.ai PSA a top-notch solution:

1. Proactive Service Desk

As the foundation of MSP operations, the service desk feature in SuperOps.ai’s PSA offers an intuitive interface and robust ticketing system. It offers a user-friendly interface that allows MSPs to manage client requests, incidents, and tickets effortlessly.

This intuitive ticketing system ensures that nothing falls through the cracks, enabling prompt issue resolution and exceptional customer service. To sum up, with context-rich ticketing, MSPs can quickly understand client issues and deliver efficient solutions.

Proactive Service Desk

2. Automated Invoicing

The next functionality that we found quite impressive is the SuperOps.ai PSA’s automated invoicing feature. This feature simplifies the billing process by generating professional invoices with just a few clicks. Besides, MSPs can set up recurring billing for retainer clients, saving valuable time and reducing administrative burdens.

It is worth noting here that the flexible invoicing setup can accommodate various billing models, ensuring accurate and timely invoicing for improved cash flow and client satisfaction.

Automated Invoicing

3. Efficient Quote Management

Moving on to the third key feature on our list– SuperOps.ai PSA’s quote management functionality. This feature is a boon for MSPs looking to streamline their sales process. Users can create and manage quotes in a breeze with a few clicks. This will allow MSPs to expand business opportunities with their existing clients and ensure predictable cash flow. 

Moreover, with the ability to track quote approvals and convert them seamlessly into invoices, MSPs can effortlessly manage their revenue pipeline and maintain a healthy bottom line.

Efficient Quote Management

4. Custom Workflows

The SuperOps.ai PSA’s platform also empowers MSPs to supercharge their operations with custom workflows. This feature allows MSPs to automate repetitive tasks, ticket routing, task assignments, and approvals.

By creating rule-based workflows, MSPs can enhance productivity, reduce errors, and ensure consistent service delivery. This flexibility to tailor workflows to specific business needs eventually allows MSPs to optimize their processes and focus on high-value activities.

Custom Workflows

5. Collaboration and Communication

Effective collaboration is the lifeline of MSPs, and SuperOps.ai’s PSA excels in this area. The side conversations feature facilitates seamless communication within the team and with clients, promoting real-time collaboration and quick issue resolution.

MSPs can easily exchange information, share updates, and maintain context-rich conversations, ensuring everyone is on the same page and delivering exceptional service.

Collaboration and Communication

6. Time Tracking and Worklog

SuperOps.ai’s PSA also provides comprehensive time tracking and worklog capabilities, empowering MSPs to accurately capture billable hours and record detailed work information. 

For example, MSPs can easily track time spent on client projects, create detailed worklogs, and generate accurate reports for client billing and resource management. To summarize, this feature will help users ensure transparency, enable precise invoicing, and facilitate efficient resource allocation.

Time Tracking and Worklog

7. Enhanced Reporting and Analytics

The 7th key feature of SuperOps.ai PSA is its robust reporting and analytics capabilities that provide MSPs with valuable insights into their operations. The intuitive dashboards and reports offer a clear overview of key performance metrics, resource utilization, profitability, and client satisfaction.

Leveraging these insights, MSPs can make data-driven decisions, identify areas for improvement, and proactively address challenges. More to that, the ability to analyze and monitor performance metrics empowers MSPs to continuously enhance their service quality and drive business growth.

To sum up, SuperOps.ai’s PSA offers an impressive suite of features tailored specifically for MSPs. Now let’s look at the key features of SuperOps.ai RMM.

Enhanced Reporting and Analytics

SuperOps.ai RMM- Key Features

Just like SuperOps.ai’s PSA, its RMM (Remote Monitoring and Management) is also packed with an impressive array of features and functionalities specifically designed for managed service providers (MSPs). 

Let’s take a closer look at the key functionalities that truly caught our attention:

1. Proactive Monitoring and Alerting

The first feature that stood out on our list is the proactive monitoring capability. 

SuperOps.ai RMM continuously monitors servers, endpoints, and devices, allowing MSPs to identify potential issues before they escalate. The robust alerting system ensures that MSPs receive real-time notifications, enabling them to take swift action and prevent disruptions for their clients.

Proactive Monitoring and Alerting

2. Patch Management

The next feature on our list is Patch Management. We find SuperOps.ai RMM’s patch management functionality highly impressive. It simplifies the process of deploying updates and patches across clients’ systems. 

Moreover, MSPs can schedule patch installations, ensuring that critical security updates are applied promptly. Overall, with this feature, MSPs can maintain a secure environment and reduce the risk of vulnerabilities.

Patch Management

3. Remote Control and Access

SuperOps.ai RMM also offers a remote control feature that allows MSPs to access and troubleshoot clients’ systems remotely. This capability enables MSPs to resolve issues quickly and efficiently without the need for on-site visits.

In other words, through this feature–secure remote control, MSPs can ensure seamless support, system configurations and minimizes downtime for clients.

Remote Control and Access

4. Asset Management

SuperOps.ai RMM’s feature set also encompasses a comprehensive range of asset management capabilities.

Leveraging this feature, MSPs can track and manage hardware and software inventory, monitor warranty status, and ensure compliance. In addition, this feature provides MSPs with valuable insights into clients’ IT assets, enabling better resource allocation and informed decision-making.

Asset Management

5. Policy Management

If you’re looking to simplify policy enforcement across your clients’ systems, SuperOps.ai got you covered. With its powerful features, it makes policy enforcement a breeze for you.

MSPs can define and implement standardized security configurations, access control policies, and compliance requirements. In a nutshell, this feature ensures consistent security practices and minimizes the risk of data breaches or unauthorized access.

Policy Management

6. Reporting and Analytics

The next standout feature we noticed with SuperOps.ai RMM is its reporting and analytics capabilities, which are incredibly valuable for MSPs.

The intuitive dashboards and customizable reports provide real-time visibility into system performance, resource utilization, patch deployment rates, and incident trends. MSPs can leverage these insights to optimize service delivery, identify areas for improvement, and showcase the value they provide to clients.

Reporting and Analytics

7. Automation and Scripting

Lastly, we were impressed by SuperOps.ai RMM’s automation and scripting capabilities.

MSPs can create automated workflows, deploy scripts, and schedule tasks to streamline routine operations. Eventually, this function reduces manual effort, improves efficiency, and allows MSPs to focus on more strategic initiatives.

In conclusion, SuperOps.ai RMM offers a range of impressive features tailored to the needs of MSPs, making it a comprehensive solution for efficient IT infrastructure management.

Automation and Scripting

How Does SuperOps.ai Drive Success for MSPs?

Based on the information provided above, it’s evident that SuperOps.ai is a valuable ally for Managed Service Providers (MSPs), offering a wide range of robust features tailored to their specific needs and challenges.

1. Simplified Workflow Management

SuperOps.ai streamlines MSP operations by providing a central hub for managing workflows. From service desk management to automated invoicing and quote management, the platform offers a comprehensive suite of tools that help MSPs streamline their processes, reduce manual effort, and enhance overall efficiency.

2. Proactive Monitoring and Issue Resolution

With SuperOps.ai’s RMM capabilities, MSPs can proactively monitor their clients’ IT environments, identify potential issues before they escalate, and resolve them swiftly. Besides, features like asset management, policy management, patch management, and alert management provide MSPs with the necessary tools to maintain a stable and secure IT infrastructure for their clients.

3. Intelligent Automation

SuperOps.ai takes automation to the next level with intelligent workflows and rules-based automation. Leveraging these capabilities, MSPs can automate repetitive tasks, ticket assignments, invoice generation, and more, freeing up valuable time for higher-value activities.

4. Enhanced Client Communication

Features like side conversations, invoice collaboration, and internal collaboration via notes empower MSPs to engage with their clients seamlessly. The platform enables real-time communication, collaboration, and quick response times, strengthening the relationship between MSPs and their clients.

5. Data-driven Insights

SuperOps.ai provides MSPs with comprehensive analytics and reporting features. MSPs can gain deep insights into their operations, track key performance metrics, identify trends, and make informed decisions. These data-driven insights enable MSPs to optimize their service delivery, improve client satisfaction, and drive business growth.

As we can see, SuperOps.ai offers everything with its comprehensive features, intelligent automation, and data-driven insights, making it a valuable partner for MSPs aiming to excel in a competitive market.

Our Final Verdict

After conducting a thorough review, we confidently declare SuperOps.ai as an exceptional solution for MSPs worldwide. This platform liberates MSPs from the burden of juggling multiple tools, offering a unified system.

Furthermore, SuperOps.ai’s automation-first approach and AI-readiness position it as an industry frontrunner, empowering MSPs to optimize operations and simplify workflows. The platform also offers a rich array of features tailored to MSPs’ unique needs, including an intuitive service desk and comprehensive quote management.

In addition to its user-friendly interface, sleek design, and robust analytics, SuperOps.ai delivers a seamless and insightful experience. The platform’s transparent business model, affordable pricing, and unwavering commitment to customer experience make it a trusted PSA-RMM partner.

To get to the point, we wholeheartedly recommend SuperOps.ai as a powerful PSA-RMM platform that has the potential to revolutionize your MSP business.

SuperOps.ai RMM Resources

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Overall SuperOps.ai RMM Reviews

Thinking about using SuperOps.ai RMM? Check out verified user reviews & ratings based on SuperOps.ai RMM's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 1 Review

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Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

SuperOps.ai RMM Pros and Cons

"I value the smoothed out interface, exceptionally customisable choices and arrangements, strong robotizations, and the extraordinary (and expanding) reconciliations that empower me to upgrade my activities further.The framework is additionally extremely simple to utilize, and the help is great."

"The client entrance usefulness needs improvement to all the more likely offer ticket and venture work subtleties (ie. works finished) with clients to decrease the requirement for manual updates."

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1 SuperOps.ai RMM Reviews

Hear directly from customers who have used SuperOps.ai RMM. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

IqbalA.

SUPERVISOR

Used the software for : 6-12 months (Daily)

Company Size :1001-5000 employees

5.0

Jun 26, 2023

Verified via Business email

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Review about SuperOps.ai RMM

SuperOps is a great device for overseeing IT support tasks. Its natural connection point and strong elements make it simple to smooth out work processes, track client demands, and oversee group execution. The stage's robotization capacities and mixes with other famous devices pursue it a shocking decision for IT specialist organizations of any size. Generally speaking, SuperOps is an enthusiastically prescribed answer for any business hoping to develop its IT support tasks further.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

SuperOps.ai RMM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about SuperOps.ai RMM?

I value the smoothed out interface, exceptionally customisable choices and arrangements, strong robotizations, and the extraordinary (and expanding) reconciliations that empower me to upgrade my activities further.The framework is additionally extremely simple to utilize, and the help is great.

What do you dislike about SuperOps.ai RMM?

The client entrance usefulness needs improvement to all the more likely offer ticket and venture work subtleties (ie. works finished) with clients to decrease the requirement for manual updates.

What features is SuperOps.ai RMM currently missing?

A few minor issues with the charging system,

What other products like SuperOps.ai RMM have you used or evaluated?

Accelo

Alternatives of SuperOps.ai RMM

Explore alternative software options that can fulfill similar requirements as SuperOps.ai RMM. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

SuperOps.ai RMM FAQs

How much does SuperOps.ai RMM cost?

The starting price of SuperOps.ai RMM is ₹ 4248/Per Month. It has different pricing plans:

  1. Standard (PSA Only) : ₹ 4248/Per Month
  2. standard (RMM only) : ₹ 5688/Per Month
  3. Pro Unified basic (RMM + PSA) : ₹ 7128/Per Month
  4. Super Unified Advanced : ₹ 9288/Per Month

SuperOps.ai RMM also provides a free trial to users.

What apps do SuperOps.ai RMM integrate with?

SuperOps.ai RMM integrates with various apps:

  • TeamViewer
  • Splashtop
  • Connectwise Control
  • Xero
  • Webroot
  • Quickbooks
  • Bitdefender
  • Stripe
  • Microsoft Azure
  • Hudu

What are the top 5 features for SuperOps.ai RMM?

The top 5 features for SuperOps.ai RMM are:

  • Software Management
  • Reporting
  • Remote Server Monitoring
  • Remote Desktop Control
  • Remote Access