What is SympoQ?

Intuitive customer support software with support ticketing and live chat features designed for teams and companies that are looking to promote support efficiency from a single platform.

Pricing

SympoQ Starting Price

$ 10/Agent/Month

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SympoQ Screenshots

Key Features of SympoQ

Here are the powerful features that make SympoQ stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Audit Trail
  • Case Management
  • Email Integration
  • Knowledge Management
  • Customer DataBase
  • Self Service Portal
  • Assignment Management
  • Workflow Management
  • Collaboration
  • Email Management
  • Issue Management
  • Activity Tracking
  • Alerts/Escalation
  • Automated Routing
  • Inbox Queue Management
  • Incident Management
  • Ticket Management
  • Issue Tracking
  • Macros
  • Service Level Management
  • Routing
  • Forms Management
  • Contact Database
  • Team Management
  • Incident Reporting
  • Chat / Messaging
  • Customer Support Tracking
  • Team Chat
  • Approval Workflow
  • Dashboard
  • Email integration
  • Knowledge Base
  • Search
  • Live Chat
  • Shared Mailboxes
  • Saas helpdesk software
  • Account Alerts
  • Prioritization
  • Action Management
  • Text Analysis
  • Canned Responses
  • Real Time Chat
  • Trouble Ticketing
  • Knowledge Base Management
  • Account Management
  • Personalization
  • Multi-Language
  • Real-time Chat
  • Alerts / Escalation
  • Ticket/Issue Tracking
  • Activity Log
  • SLA Management
  • Service Reporting
  • Shared Inboxes
  • Two-Way Communication
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SympoQ Pricing

Here are the pricing plans for SympoQ. Choose the plan that best fits your requirements and budget. Get Detailed SympoQ pricing as per your requirements.

Concept
$ 10
Agent/Month
  • Support ticketing
  • Agent portal
  • Web widget
  • Real-time analytics
  • Workflow rules
  • Custom submission forms
  • Email templates
  • Live chat
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Team
$ 15
Agent/Month
  • Email ticketing
  • Live chat
  • Customer portal
  • Scheduled actions
  • Add custom email templates
  • Customer knowledge base
  • Internal knowledge base
  • Custom action forms
  • Email commands
  • RESTful API
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Premium
$ 20
Per Month
  • AI-driven solutions
  • Smart search
  • Domain mapping
  • Blank label portal
  • 3rd party submission
  • Bulk import customers
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SympoQ Specifications

Get a closer look at the technical specifications and system requirements for SympoQ. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Web app
Language Support :
Arabic
Dutch
English
German
Portuguese
Spanish
Business :
StartUps
SMEs
Agencies
Available Support :
Email
Phone
Tickets
SympoQ Categories on SoftwareSuggest :
Company Details :
Company Name : Escon ltd
Headquarter : Travnik
Website : Visit Website

SympoQ Description

Here's the comprehensive description of SympoQ. Gain a brief understanding of its unique features and exceptional benefits.

Email support ticketing and dedicated support portal

SympoQ can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.

Shared queues for departments and teams
In addition to it's core benefit to ensure consistent customer support, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments. With this approach, it allows each team to access and trace issues associated to their special functions, skills, and individual subjects submitted by a customer.

Pricing
SympoQ is a pay-as-you-go service. The simple subscription scheme ensures that all costs are known in advance.

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Alternatives of SympoQ

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SympoQ FAQs

How much does SympoQ cost?

The starting price of SympoQ is $ 360/Agent/Month. It has different pricing plans:

  1. Concept : 10/Agent/Month
  2. Team : 15/Agent/Month
  3. Premium : 25/Agent/Per Month

SympoQ also provides a free 15-day trial.

What are the top 5 features for SympoQ?

The top 5 features for SympoQ are:

  • Support ticketing
  • Email Integration
  • Live Chat
  • Knowledge management
  • Audit Trail
  • Customer database
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