SympoQ
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What is SympoQ?
Intuitive customer support software with support ticketing and live chat features, designed for teams and companies that are looking to promote support efficiency from a single platform.
SympoQ Starting Price
$ 10/Agent/Month
Our Awards and Recognition
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Key Features of SympoQ
Here are the powerful features that make SympoQ stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ticket Management
- Live Chat
- Email Integration
- Knowledge Base
- Customer Portal
- Automated Responses
- Sla Management
- Reporting And Analytics
- Multi Channel Support
- Customizable Workflows
- Mobile App
- Canned Responses
- Collaboration Tools
- Customer Feedback
- Escalation Management
- Third Party Integrations
- Self Service Options
- Role Based Access Control
- Performance Metrics
- Custom Branding
SympoQ Screenshots
SympoQ Pricing
Here are the pricing plans for SympoQ. Choose the plan that best fits your requirements and budget. Get Detailed SympoQ pricing as per your requirements.
- Support ticketing
- Agent portal
- Web widget
- Real-time analytics
- Workflow rules
- Custom submission forms
- Email templates
- Live chat
- Email ticketing
- Live chat
- Customer portal
- Scheduled actions
- Add custom email templates
- Customer knowledge base
- Internal knowledge base
- Custom action forms
- Email commands
- RESTful API
- AI-driven solutions
- Smart search
- Domain mapping
- Blank label portal
- 3rd party submission
- Bulk import customers
The pricing information for SympoQ is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 4th December 2024.
Free Trial is available
SympoQ Specifications
Get a closer look at the technical specifications and system requirements for SympoQ. Find out if it's compatible with your operating system and other software.
SympoQ Description
Here's the comprehensive description of SympoQ. Gain a brief understanding of its unique features and exceptional benefits.
Email support ticketing and dedicated support portal
SympoQ can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.
Shared queues for departments and teams
In addition to it's core benefit to ensure consistent customer support, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments. With this approach, it allows each team to access and trace issues associated to their special functions, skills, and individual subjects submitted by a customer.
Pricing
SympoQ is a pay-as-you-go service. The simple subscription scheme ensures that all costs are known in advance.
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SympoQ FAQs
How much does SympoQ cost?
The starting price of SympoQ is $ 10/Agent/Month. It has different pricing plans:
- Concept : $ 10/Agent/Month
- Team : $ 15/Agent/Month
- Premium : $ 20/Per Month
SympoQ also provides a free trial to users.
What are the top 5 features for SympoQ?
The top 5 features for SympoQ are:
- Audit Trail
- Case Management
- Email Integration
- Knowledge Management
- Customer DataBase
What type of customer support is available from SympoQ?
The available support which SympoQ provides is:
- Phone
- Tickets
What types of businesses does SympoQ serve?
SympoQ serves a wide range of businesses, including but not limited to Startups, SMBs & Agencies.
How is SympoQ commonly used?
SympoQ is commonly used for various purposes, such as Help Desk and more.
Who are the primary competitors of SympoQ?
The three major competitors of SympoQ are SupportBee, Cayzu and Track-It. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
