What is SysAid?

SysAid is an ITSM, Service Desk and Help Desk software solution that integrates all of the essential IT tools into one product. Its rich set of features include a powerful Help Desk, IT Asset Management, and other easy-to-use tools for analyzing and optimizing IT performance.

Pricing

SysAid Starting Price

Awards
SysAid Award

Our Awards and Recognition

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SysAid Screenshots

Key Features of SysAid

Here are the powerful features that make SysAid stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Amazon
  • 2-Way Messaging
  • Account Alerts
  • Account Management
  • Action Management
  • Activity / News Feed
  • Activity Log
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Appointment Management
  • Approval Workflow
  • Archiving
  • Asset Budgeting
  • Asset Lifecycle Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Scans
  • Availability Management
  • Backlog Management
  • Backup Management
  • Bandwidth Monitoring
  • Barcoding / RFID
  • Baseline Manager
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • Brainstorming
  • Calendar Management
  • Call Center
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Campaign Management
  • Campaign Tracking
  • Canned Responses
  • Capacity Monitoring
  • Case Management
  • Cataloging/Categorization
  • Change Calendar
  • Change Management
  • Change Planning
  • Channel Attribution
  • Channel Management
  • Chargeback Tracking
  • Chat / Messaging
  • Check-in / Check-out
  • Churn Management
  • CMDB
  • Collaboration
  • Commercial Properties
  • Commission management
  • Communication Management
  • Community Forums
  • Community Management
  • Complaint Classification
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Content Syndication
  • Contract Lifecycle Management
  • Contract Management
  • Contract Negotiation
  • Corrective Actions (CAPA)
  • Cost Tracking
  • Curriculum Management
  • Customer Complaint Tracking
  • Customer DataBase
  • Customer Engagement
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Support Tracking
  • Customizable Branding
  • Dashboard
  • Data Integration
  • Data Matching
  • Data Visualization
  • Decision Tree
  • Depreciation Management
  • Depreciation Tracking
  • Device management
  • Device Targeting
  • Discussion Boards
  • Discussion Threads
  • Dispatch Management
  • Dispatching
  • Disposal Management
  • Document Management
  • Document Storage
  • Electronic Signature
  • Email Archiving
  • Email Distribution
  • Email Integration
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Employee Database
  • Enrollment Management
  • Equipment Management
  • Equipment Tracking
  • Escalation Management
  • Event Logs
  • Event-Based Notifications
  • Expiry Notifications
  • Feedback Collection
  • Feedback Management
  • Field Sales Management
  • File Transfer
  • Filtering
  • Financial Aid Management
  • Fixed Line Compatibility
  • Forms Management
  • FTP Monitoring
  • GDPR Compliance
  • Geo Targeting
  • Government Contracts
  • Hardware Inventory
  • Help Desk Management
  • Impact Management
  • Inbound Call Center
  • Inbox Queue Management
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Instant Retrieval
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Interactive Voice Response
  • Internal Cost Allocation
  • Internet Usage Monitoring
  • Inventory control
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • IT Asset Management
  • Job Management
  • Knowledge Base Management
  • Knowledge Management
  • Known Issue Management
  • Lead Management
  • License Management
  • Live Chat
  • Location Tracking
  • Macros
  • Maintenance Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Manual Dialer
  • Mass Notifications
  • Message Personalization
  • Mobile Access
  • Mobile Notifications
  • Multi-Channel Collection
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Patch Deployments
  • Multiple Brands Products
  • Network Monitoring
  • Network Wide Management
  • Newsletter Management
  • Notes Management
  • Notification Scheduling
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Activation
  • Online Forums
  • Opportunity Management
  • Outbound Call Center
  • Patch Management
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Policy Management
  • Pre-built Templates
  • Pre-configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Predictive Modeling
  • Preventive Maintenance
  • Print Management
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Push Notifications
  • QR Codes
  • Quality Assurance Management
  • Queue Management
  • Queue Manager
  • Quotes/Estimates
  • Real Time Chat
  • Real Time Editing
  • Real Time Monitoring
  • Real-time Chat
  • Recurring Issues
  • Referral Tracking
  • Relationship Mapping
  • Release & Deployment Management
  • Release Management
  • Remediation
  • Remote Access
  • Remote Protection
  • Remote Systems Monitoring
  • Reporting/Analytics
  • Requirements Review
  • Requisition Management
  • Residential Properties
  • Response Management
  • ROI Tracking
  • Root-Cause Diagnosis
  • Routing
  • Saas helpdesk software
  • Sales Forecasting
  • Scenario Planning
  • Scheduled Messaging
  • Scheduling
  • Screen Sharing
  • Search
  • Self Service Portal
  • Self-service automation
  • Sell Side (Customers)
  • Sentiment Analysis
  • Server Monitoring
  • Server Performance
  • Service Automation
  • Service Catalog
  • Service Catalog Management
  • Service Desk (ITIL ITSM)
  • Service History
  • Service History Tracking
  • Service Level Agreement (SLA) Management
  • Service Level Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Shared Inboxes
  • Shared Mailboxes
  • Signature Management
  • SLA Management
  • SLA Monitoring
  • Social Media Integration
  • Social Media Metrics
  • Social Media Monitoring
  • Software Inventory
  • Software License Management
  • Software Metrics
  • Spam Blocker
  • Specialty Contracts
  • Supplier Management
  • Survey Management
  • Task automation
  • Task Management
  • Team Chat
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Text to Speech
  • Third Party Integration
  • Ticket Automation
  • Ticket Management
  • Ticket/Issue Tracking
  • Ticketing system
  • Time Clock
  • To-Do List
  • Transaction Monitoring
  • Transfers/Routing
  • Trend Analysis
  • Troubleshooting Reports
  • Two-Way Communication
  • Uptime Monitoring
  • Uptime Reporting
  • Usage Reporting
  • Usage Tracking / Analytics
  • User Activity Monitoring
  • Vegetation Mapping
  • Vendor Management
  • Version Control
  • Video Content
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Notifications
  • Voice Customization
  • Voice Mail
  • Warranty Management
  • Warranty Tracking
  • Web Threat Management
  • Web Traffic Reporting
  • Website Analytics
  • Website Visitor Tracking
  • Whitelisting / Blacklisting
  • Work order management
  • Workflow Automation
  • Workflow Management
Show More
  • 1-click installationWorks with GoogleApps
  • A/B Testing
  • Access control
  • Access Controls/Permissions
  • Access Monitoring
  • Account Alerts
  • Account Based Marketing
  • Account Management
  • Accounting
  • Accounting Integration
  • Accounts payable
  • Accounts Receivable
  • Action Item Tracking
  • Actionable Segmentation Enhancements
  • Actionable Telematics
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Advertising Campaigns
  • Advocate Management
  • AI Recommendations
  • Alerts / Escalation
  • Allocation
  • Alumni Management
  • Analytics
  • Analytics/ROI Tracking
  • Annotations
  • Application Management
  • Appointment Management
  • Appointment Reminders
  • Approval Process Control
  • Approval Workflow
  • Archiving
  • Archiving & Retention
  • Assessment Generation
  • Asset Management
  • Assignment Management
  • Assisted Living
  • Attendance management
  • Attendance Tracking
  • Attendee Management
  • Audience Segmentation
  • Audience Targeting
  • Audio Content
  • Auto Dialer
  • Auto-Responders
  • Automated Publishing
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Formatting
  • Automatic Player Updates
  • Automatic Re-ordering
  • Automation Templates Enhancements
  • Automotive Calculated Insights
  • Automotive Data Bundle
  • Automotive Loan and Lease Console
  • Background Screening
  • Backorder Management
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Barcode Scanning
  • Barcoding / RFID
  • Benchmarking
  • Bill Audit
  • Bill Database
  • Bill Importing
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Billing Inquiry Manager
  • Billing Portal
  • Blended Call Center
  • Box Office Management
  • Budgeting & Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Sharing
  • Campaign Analysis
  • Campaign Management
  • Campaign Personalization
  • Campaign Segmentation
  • CAN SPAM Compliance
  • Candidate Tracking
  • Canned Responses
  • Capacity Planning
  • Capture Leads from Twitter/Facebooks
  • Case Management
  • Case Notes
  • Catalog Management
  • Cataloging/Categorization
  • Centralized Inbox
  • Channel Management
  • Chapter Management
  • Check-In Manager
  • Claims Management
  • Claims Processing
  • Class Management
  • Clean Energy Program Management
  • Client / Property Matching
  • Client database
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Cloud Computing
  • Cold calling
  • Collaboration
  • Collaborative Writing
  • Collections Management
  • Comment Moderation
  • Commission management
  • Committee Management
  • Communication Management
  • Communication Tracking
  • Community Management
  • Complaint Monitoring
  • Completion Tracking
  • Compliance Tracking
  • Concessions Management
  • Conferences/Conventions
  • Connected Vehicle Visualization
  • Consent Management
  • Contact Database
  • Contact Discovery
  • Contact Import/Export
  • Contact Management
  • Contact Manager
  • Content analytics
  • Content Management
  • Content marketing
  • Content repository
  • Content Scheduling
  • Content Syndication
  • Contextual Targeting
  • Contingency Billing
  • Contract Management
  • Contribution Tracking
  • Conversion Tracking
  • Cost Tracking
  • Create Subtasks
  • CRM
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
  • Customer Advocacy
  • Customer Communications Management
  • Customer DataBase
  • Customer Management
  • Customer Profiles
  • Customer Review Platform
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Surveys
  • Customer Targeting
  • Customizable Branding
  • Customizable CTAs
  • Customizable Dashboard
  • Customizable invoices
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis
  • Data Enrichment
  • Data Extraction
  • Data Integration
  • Data Management
  • Data Mapping
  • Data Modeling
  • Data Security
  • Data Source Connectors
  • Data Source Integrations
  • Data Visualization
  • Deal Management
  • Delivery Management
  • Demographic Data
  • Dependency Management
  • Deployment Management
  • Developer API
  • Digital Asset Management
  • Discount Management
  • Discussion Boards
  • Distributed Call Recording
  • Distribution Management
  • Distributor Management
  • Document Assembly
  • Document Indexing
  • Document Management
  • Document Retention
  • Document Storage
  • Donor Management
  • Donor Targeting
  • Drag & Drop
  • Drill Down
  • Drip Campaigns
  • Due date tracking
  • Dues Management
  • Dunning Management
  • Dynamic content
  • E-forms
  • Einstein Copilot
  • eLearning Authoring Tools
  • Election Management
  • Electronic Signature
  • Email Integration
  • Email Marketing
  • Email Marketing / SMS Marketing
  • Email Response Control
  • Email Templates
  • Employee Database
  • Employee Management
  • EMR/EHR
  • Energy Price Analysis
  • Engagement Monitoring
  • Enhanced Local Listings
  • Enterprise Asset Management
  • Enterprise Sales Management Enhancements
  • ERP
  • Escalation Management
  • Estimates & Invoices
  • Event Management
  • Event Triggered Actions
  • Event Triggered Email
  • Event-Based Notifications
  • Expense Management
  • Expense Tracking
  • Experience Management
  • Facility Scheduling
  • Feedback Collection
  • Field Sales Management
  • Field service management
  • File Sharing
  • Financial CRM
  • Financial Engagement
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Food & Beverage Management
  • Forecasting
  • Form Builder
  • Forms Management
  • Full Text Search
  • Functions / Calculations
  • Fundraising Management
  • Gamification
  • GDPR Compliance
  • General Admission
  • Geo Targeting
  • Gift Card Management
  • Goal Tracking
  • Goals / Quota Management
  • Group Posting
  • Group Scheduling
  • Healthcare CRM
  • Help Desk
  • Home Health Enhancements
  • Hourly billing
  • Household Tracking
  • HR Management
  • Image Editor
  • Image Library
  • Import / Export Management
  • Inbound Call Center
  • Inbound Reporting
  • Incident Management
  • Influence Tracking
  • Initial Assessments
  • Inquiry Management
  • Instant Retrieval
  • Insurance Rating
  • Interaction Tracking
  • Interactive
  • Interactive Voice Response
  • Internal Chat Integration
  • Internal HR
  • Interoperability Enhancements
  • Interview Management
  • Interview Scheduling
  • Inventory Management
  • Invoice
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • IT Asset Management
  • IVR / Voice Recognition
  • Job Board Posting
  • Job Scheduling
  • Jobs Board
  • Kanban Board
  • Key Performance Indicators
  • Kiosk Ticketing
  • Kitting
  • Knowledge Base
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • KPIs
  • Landing Pages
  • Landing Pages/Web Forms
  • Law Firms
  • Law Practice Management
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Enrichment
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Legal Case Management
  • Legal CRM
  • Life Sciences
  • List Management
  • Live Chat
  • Load Forecasting
  • Loan Origination
  • Loyalty Program
  • Mailing list management
  • Maintenance Management
  • Maintenance Scheduling
  • Manage Quotations
  • Manage Tasks
  • Manual Dialer
  • Manufacturing CRM
  • Mapping
  • Marketing Analytics
  • Marketing Automation
  • Marketing Automation Integration
  • Marketing Collateral
  • Marketing Management
  • Marketing Reports
  • Mass Email
  • Media Library
  • Medical History Records
  • Meeting Management
  • Member Communities
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member types
  • Membership Database
  • Membership Management
  • Membership Renewals
  • MES
  • Meter Tracking
  • Mobile Access
  • Mobile App
  • Mobile Optimized Emails
  • Mobile Payments
  • Mobile Ticketing
  • Mobile Time Tracking
  • Mortgage and Loans
  • Mortgage CRM
  • MRP
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Currency
  • Multi-Facility
  • Multi-Location
  • Multi-Provider Practice
  • Multi-Screen Support
  • Multi-Site Management
  • Multi-Store Management
  • Multiple Billing Rates
  • Multiple Site Management
  • Network Monitoring
  • Offline Access
  • Offline Form
  • Offline Time Tracking
  • OLAP
  • Omnichannel Communication
  • On-Demand (SaaS)
  • Onboarding
  • Online Booking
  • Online Calendar
  • Online Giving
  • Online invoicing
  • Online Payment Processing
  • Online payments
  • Online Registration
  • Online Reviews
  • Online Store
  • Online Ticketing
  • Onsite Ticketing
  • Opportunity Management
  • Order Entry
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Pageview Tracking
  • Partner Cloud (VAR or Service Provider)
  • Patient Communications
  • Patient Management
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pharma CRM
  • Pharmaceutical and Biotech
  • Phone & Video Calls
  • Physician Management
  • PIA / DPIA
  • Pipeline Management
  • Pledge Management
  • Plug-And-Play Integration
  • Point of Sale (POS)
  • Policy Management
  • Political Advocacy
  • Post Management
  • Post Scheduling
  • Predictive Analytics
  • Predictive Dialer
  • Presales
  • Pricing Management
  • Print-at-Home
  • Private Cloud
  • Private Dashboards
  • Private Equity
  • Proactive Chat
  • Process Mapping
  • Process Modeling & Designing
  • Product Catalog
  • Product configurator
  • Product Database
  • Products & Price Books
  • Profitability Analysis
  • Program Management
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Project billing
  • Project Management
  • Promotion Transfer
  • Promotions Management
  • Prompt Builder
  • Property Alerts
  • Property Database
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Public Dashboards
  • Purchase Order Management
  • Purchasing
  • Quality Control
  • Quality Management
  • Queue Management
  • Quote Management
  • Quotes / Proposals
  • Quotes/Estimates
  • Quotes/Proposals
  • Real Time Analytics
  • Real-time Chat
  • Receipt Management
  • Recommendation Engine
  • Recording Bookmarking
  • Recruiting Firms
  • Recruitment Management
  • Recurring Appointments
  • Recurring Billing
  • Recurring Giving
  • Recurring Issues
  • Recurring/Subscription Billing
  • Reference Checking
  • Referral Source Tracking
  • Referral Tracking
  • Reimbursement Management
  • Relationship Tracking
  • Remote Display Management
  • Remote Document Access
  • Report Export
  • Reporting & statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Response Management
  • Restaurant POS
  • Resume Parsing
  • Resume Search
  • Retail POS
  • Returns Management
  • Review Monitoring
  • Reviews Management
  • RFP Management
  • Ringless Voicemail Drop
  • Risk Management
  • Room Block Management
  • Rules-Based Workflow
  • Safety Management
  • Sales
  • Sales Agreement Enhancements
  • Sales Dashboards & Reports
  • Sales Force Automation
  • Sales Forecasting
  • Sales Intelligence
  • Sales Management
  • Sales pipeline management
  • Sales Pipeline Tracking
  • Sales Quotes
  • Sales Reports
  • Sales Tracking
  • Scheduled / Automated Reports
  • Scheduling
  • Scheduling & Appointments
  • Scorecards
  • Screen Sharing
  • Search
  • Search Marketing
  • Search/Filter
  • Season Tickets
  • Segmentation
  • Self Service Portal
  • Sensitive Data Identification
  • Sentiment Analysis
  • SEO Management
  • Service History Tracking
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Single Provider Practice
  • Small Group Management
  • Social CRM
  • Social Marketing
  • Social Media Integration
  • Social media management
  • Social Media Metrics
  • Social Media Monitoring
  • Social Media Promotion
  • Solution Management
  • Source Tracking
  • Special Order Management
  • Spend Control
  • Staff Management
  • Strategic Planning
  • Subscriber Management
  • Supplier and Purchase Order Management
  • Supplier Management
  • Supply Chain Management
  • Survey Management
  • Surveys & Feedback
  • Target Account Identification
  • Task Management
  • Tax Calculator
  • Tax Forms
  • Tax Management
  • Team Assignments
  • Team Management
  • TeamChat
  • Telemarketing Management
  • Template Management
  • Templates
  • Territory Management
  • Text Editing
  • Text Editor
  • Text Messaging
  • Third Party Integration
  • Third party integrations
  • Ticket Brokering
  • Ticket/Issue Tracking
  • Ticketing
  • Time & Expense Tracking
  • Time Management
  • Time on Site Tracking
  • Time Planning
  • Time Tracking
  • TMF API Enhancements
  • Traceability
  • Tradesman Job Management
  • Training Management
  • Transaction Dispute Management Enhancements
  • Transportation Dispatch
  • Treatment Plans
  • Trend / Problem Indicators
  • Trend Analysis
  • Trust Accounting
  • User Interaction Tracking
  • Vendor Management
  • Version Control
  • Video Content
  • VIN Lookup
  • VIP & Discount Tickets
  • Visitor Identification
  • Visual Analytics
  • Visual Editor
  • Voice & Data Integration
  • VoIP
  • Volunteer Management
  • Warehouse Management
  • Web Forms
  • Website Management
  • Website Personalization
  • Website Visitor Tracking
  • Widgets
  • Work order management
  • Workflow Automation
  • Workflow Configuration
  • Workflow Management
  • WYSIWYG Email Editor
  • WYSIWYG Rich Text Editing
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  • Activities Booking
  • Activity Registration
  • Artist Management
  • Attendance management
  • Attendee Segmentation
  • Auction Management
  • Audience Segmentation
  • Badge Management
  • Badge Printing
  • Barcode / Ticket Scanning
  • Barcode Support
  • Billing & Invoicing
  • Box Office Management
  • Calendar Management
  • Campaign Management
  • Central Reservation System
  • Class Registration
  • Concessions Management
  • Confirmation/Reminders
  • Contact Management
  • Contract Management
  • Contribution Tracking
  • Credential Management
  • CRM
  • Customer DataBase
  • Customer Management
  • Data Import / Export
  • Data Synchronization
  • Discount/Coupon Management
  • Dispatch Management
  • Donor Management
  • Email Marketing
  • Event Calendar
  • Event Management
  • Event Registration
  • Fixed Route Management
  • Fleet / Equipment Management
  • Form Builder
  • Fundraising Management
  • GDS / OTA Integration
  • General Admission
  • Grant Management
  • Group Management
  • Group Registration
  • Guest List Management
  • Guest List Search
  • Itinerary Creation
  • Kiosk Ticketing
  • Landing Pages / Web Forms
  • Lead Capture
  • Load Management
  • Marketing Management
  • Membership Management
  • Mobile Ticketing
  • Multi-Event Management
  • Multiple Route Support
  • Online payments
  • Online Registration
  • Online Ticketing
  • Onsite Printing
  • Onsite Registration
  • Onsite Ticketing
  • Order Management
  • Payment Processing
  • Pledge Management
  • POS
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • QR Codes
  • Quote Management
  • Recognition Management
  • Recurring Giving
  • Refund Automation
  • Registration Management
  • Remote Access
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Routing
  • Scheduling
  • Season Tickets
  • Self Check-in
  • Social Media Promotion
  • Staff Scheduling
  • Surveys & Feedback
  • Ticket / Order Fulfillment
  • Ticket Brokering
  • Ticket Scanning
  • Touch Screen
  • Training Management
  • Transportation Management
  • Usage Reporting
  • Vendor Management
  • VIP
  • Volunteer Management
  • Volunteer Profiles
  • Wait List Management
  • Wireless Internet Access
Show More
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Self Service Portal
  • SLA Management
  • Analytics
  • Case Management
  • Complaint Classification
  • Complaint Monitoring
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management

SysAid Specifications

Get a closer look at the technical specifications and system requirements for SysAid. Find out if it's compatible with your operating system and other software.

Deployment :
Any
Subscription Plan :
Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
MacOs
Windows
Language Support :
Chinese
English
French
German
Hebrew
Italian
Japanese
Portuguese
Russian
Spanish
Business :
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Integrations :
  • Slack
  • Sage 50
  • SAP
  • SalesForce
  • EasyRun
  • Asterisk
  • OTRS
  • Ping Identity
  • Visual Studio
  • QuickBooks
  • SSO Connector
  • Jira Software - Cloud Service
  • TeamViewer Embedded Service
  • SolarWinds
  • Google Apps
  • ADFS
  • Skype for Business
  • Okta
  • CAS
  • Trello
  • OneLogin
  • Office365
  • Nagios
  • OpenAM
  • IP Filter
  • Shibboleth
  • Bomgar
  • LogMeIn Rescue
  • Azure
  • Chromebook
  • POwer BI Extract
Company Details :
Company Name : SysAid Technologies Ltd.
Headquarter : Tel Aviv
Website : Visit Website
Full Address : 37 Sderot Sha’ul HaMelech, Tel Aviv-Yafo, 6492806, Israel

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SysAid Description

Here's the comprehensive description of SysAid. Gain a brief understanding of its unique features and exceptional benefits.

So your team needs an IT help desk – to handle tickets, resolve issues, manage assets, and all that other IT stuff. But what they don’t need is the whole mess of setting it up and keeping it running.

Meet the SysAid Help Desk. It does all the tasks you need, all on its own. No more manually sorting tickets or searching for assets. Now your help desk runs itself, so you can get back to running everything else.

SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses of all sizes. With its array of powerful features and user-friendly interface, SysAid enables organizations to efficiently manage their IT infrastructure, deliver superior service, and enhance overall productivity.

SysAid allows IT teams to effectively track, prioritize, and resolve issues reported by users. Whether it's a technical glitch, software update, or hardware malfunction, SysAid ensures that IT requests are promptly addressed, minimizing downtime and disruptions to business operations.

SysAid goes beyond traditional ticketing systems with its integrated asset management capabilities. By maintaining a comprehensive inventory of hardware, software, and other IT assets, SysAid helps organizations optimize resource utilization, track asset lifecycles, and make informed decisions about IT investments.

SysAid offers advanced ITIL (Information Technology Infrastructure Library) functionalities, enabling organizations to align their IT processes with industry best practices. From incident and problem management to change and release management, SysAid provides the tools and frameworks necessary to standardize and optimize IT service delivery.

SysAid also empowers IT teams with powerful automation features, allowing them to automate routine tasks, workflows, and processes. Whether it's auto-routing tickets, scheduling maintenance tasks, or generating reports, SysAid helps organizations streamline their operations and improve efficiency.

SysAid founder

The IT service management (ITSM) industry has been growing exponentially over the past few years all over the globe. However, in India businesses have only come to realize the perks of their IT services being managed with automation, which improves both staff and end-user experience.

Spearheading this revolution are companies like SysAid, which offer innovative ITSM, Service Desk, and Help Desk management solutions for organizations with multiple backend IT tasks. From HR to healthcare, SysAid has helped many industries simplify their IT tasks and assisted teams run digital processes smoothly, earning much renown and appreciation globally.

We are fortunate to have interviewed Ms. Hila Lamm, the CGO of SysAid to talk about her company’s mission, vision, and journey henceforth.

In Conversation with Hila Lamm, Chief Growth Officer for SysAid

Here’s an excerpt from the interview:

A warm welcome from SoftwareSuggest, Ms. Lamm. Our readers are keen to know what prompted you to join SysAid? Tell us about your journey so far.

I come from a customer service background, including 10 years at NICE Systems, a leading provider of contact center solutions. Contact centers are all about large-scale B to C service delivery. I was heading multiple product lines and really championed the idea of transforming customer service into a vehicle for customer experience, with measurable value and performance metrics using all kinds of analytics, including AI and automation.

After years in this area, developing multiple products, we began looking at internal organizational services and thinking, ‘Wow, we can really apply some of those concepts to the way we engage internally.’

That was the opportunity I saw with SysAid – and IT service management more generally – bringing all the great B2C standards into the B2E environment. Whether in IT, HR, or marketing, we can bring the kind of service that we’ve learned to expect as consumers into our internal operations. I think ITSM is just on the verge of this very interesting transition.

What prompted your foray into ITSM?

The ITSM market is at a most interesting turning or tipping point, impacted by many great macro trends. COVID-19 is driving work-from-anywhere. B2C customer experience expectations are pushing us to engage with employees differently – also known as consumerization.

And high-end technologies, such as automation and AI, are being democratized through wide availability. All of these trends, when handled correctly, can completely transform the way internal services are going to be delivered and the tools used to deliver them.

That fascinates me because it’s not only about innovation in sales but innovation in the way our customers are operating internally. So I call myself an “interpreneur” – in the spirit of bringing innovation into companies, into the experience they provide their employees, with the tools needed to do the job right.

I think that the next couple of years are going to be transformative for this industry.

How has SysAid equipped itself to deal with the Covid-19 situation better?

COVID-19 really made us drink our own champagne. The first thing we realized is that we need to enable work-from-anywhere and provide maximum flexibility to our employees while ensuring regulatory compliance.

So, we came up with the Worksafe app, which makes every employee sign a health form and also helps management understand where they are – at home, in the office, logged in elsewhere – and manages the whole process with our own automation. It was great fun to be the first early adopter of our own technology. Later on, of course, we offered it to our customers.

It has really been an important year in terms of putting everything that we preach to the test. Even though we’re global, we do have specific on-premises centers that had to move to remote work. We really came to rely on the SysAid system for our internal needs around the world to make sure that the work is being done, processes are being followed, docs are being created and documented, and issues completely resolved.

Like for everyone else, the situation made us collaborate more heavily. And we became more dependent on collaboration tools, some of which are ours and some belonging to other vendors, such as Slack, G-Chat, and, of course, Zoom.

Any interesting changes in SysAid numbers/stats that you would like to share between pre-pandemic and now?

I cannot share the exact numbers, but there are two achievements I am most proud of.

One is that we managed to outperform our own sales targets during 2020, despite COVID-19 and to consider that some companies’ immediate reaction at the time was to hold budgets. It’s an indication that ITSM and SysAid are trusted to help customers deal with the kinds of situations that arose during the pandemic.

And the other achievement is our retention numbers. It was great to see that our churn rates went down.

The trends were very positive and very encouraging.

What updates and advancements are being made at SysAid to help your clients navigate in the new normal?

Other than what we immediately released, like the Worksafe app and others, of course, we are adjusting to the new collaboration environment. We are enabling service via Slack, via Microsoft Teams, and so on, and keeping close track of every new collaboration tool. As the trend gains momentum, we are making sure IT teams and others can provide service from wherever their employees are located and through whatever channel they are using.

Yet, this is a journey. There is no endpoint you can ever reach because those working environments will continue to develop. And as they develop, we will be there – together with our people, IT help desk staff, and internal service providers.

The other thing that you’ve seen us do in response to the increased workload on IT is to enhance our automation and orchestration. This allows IT to focus on things that require a human touch and let all the repetitive, mundane work be handled automatically.

And last but not least, when people are no longer in the office, you need a way to replace the human interactions that create the links in a given process. That’s why we released Workflow Designer, Zapier integration, and other technologies for automating complete workflows from end to end.

What is your vision and plan for taking SysAid to greater heights in the next 5 years?

My vision is very much tied to the new reality of this hybrid environment, in which our workplace has become a digital workspace. Everything that we do is now supported by digital tools, whether we like it or not, whether we planned for it or not. This has created a bunch of new opportunities for people to work from wherever they want, to join companies they could never join before.

But it also created a lot of new challenges just in terms of understanding where work is being done. Do I talk to you in Zoom? In Slack? Where do I manage my work – in email, in my productivity task manager, in the collaboration tool? And all of this is very much dependent on the technology – such as the VPN, Zoom, and the like – working as expected.

Those challenges have come to define the new employee experience. As a result, the HR team is no longer the only one responsible for employee experience. It is now very much dependent on IT. What we are seeing is a shift in challenges and a shift in responsibilities.

At SysAid, we take these changes into account as part of our central mission. Whether you’re an employee or the service provider, an IT, HR, or facilities team member, we want to make your work easy by making sure everything works for you. And the way we’ll do it is with service automation, a clear understanding of what good service looks like, and metrics to assess the experience of the service customer. We’ll make sure you get what you need from your organization as efficiently and smoothly as possible.

To make this vision come true, we are investing a lot in helping organizations adjust to a more employee-centric environment, which they will all need to do. When you can’t lure employees into the office with nice food in the kitchen, you need your digital environment to be engaging.

As a company that has been partnering with IT folks and working on these tools for many years, we take it as our responsibility to help organizations become more employee-experience-oriented. And you’ll see that initiative in our upcoming roadmap, with many great things to come.

Part of this transformation is accomplished through service automation, which aims to reduce mundane, repetitive, and predictable tasks. If I already know that you’ll need a new license for something or that you’re going to ask about your benefits, for example, then the responses can essentially be automated.

Employees will get everything they need and the managers previously responsible for those tasks will be able to focus their efforts on all the activities that really require the human touch.

What motivates and strengthens you to keep up with the competition

Personally, I love competition. I think good competitors inspire me, and my company, to become better and to sharpen our unique value.

I also love to be part of a dynamic market that keeps pushing boundaries and providing better and better value to customers. I’m happy to say that, specifically since the pandemic, the market is getting a huge boost of innovation and creativity.

Of course, I love being in this company specifically, as I get another boost of inspiration from customer feedback. There is nothing like a customer testimonial saying that they moved from a competitor’s system and how much better they feel now, how much more value they get, how much simpler it is.

Our customers are those companies that always want to get more done. They believe in what we believe – doing things the best way possible and providing the best experience without a lot of hassle. We are pragmatic, providing value with an understanding of resource limitations. Those organizations that want to get everything done, leveraging everything they have, love us, and we love them back.

What advice would you give to young entrepreneurs starting out in this field?

Start with a clear pain point that you can personally relate to. There is nothing like solving a problem that you have yourself.

Second, always find ways to provide value. Of course, this applies to your customers – that’s obvious, by relieving the pain, you’re providing them value – but it applies equally to every other interaction. It doesn’t matter if it’s a service interaction or customer support when you are building a company, hiring employees, or establishing partnerships. Always try to provide a little bit of extra value. The value you put out there comes back to you.

Finally, the reality is shifting in the industry now. So you need to build the solution for tomorrow starting today. Try to imagine what that will be like, what new challenges will present themselves, and how you can address them because tomorrow is not going to look the same.

SysAid Resources

Skills and capabilities required of a 2020 ITSM professional Get Your Free Copy
The Ultimate Tips Guide for Getting Started with ITIL Get Your Free Copy
Your 7-Point checklist for better ITSM Tool Selection Get Your Free Copy
How to build a business case for ITSM Get Your Free Copy
Thinking about Service Catalog, but your organization is not ready for it? Get Your Free Copy
8 tips to help you improve your Service Level Management (SLA) Get Your Free Copy
SysAid declared Champion in Info-Tech’s Mid-Market Service Desk Software vendor report. Get Your Free Copy
Gartner’s Magic Quadrant - SysAid is a “Niche Player” ranked in the top 14 out of 400+ ITSM vendors. Get Your Free Copy
The Forrester Wave - SysAid received the highest score among all vendors for its current offering. Get Your Free Copy
SysAid to be a high-ranking challenger in the Ovum Decision Matrix for ITSM SaaS Solution. Get Your Free Copy
SysAid enabled MMSD to centralize, track, and manage departmental activities – driving better UX Get Your Free Copy
North York General Hospital saves over CA$230K and returns 6,600 staff hours to patient every year. Get Your Free Copy
SysAid reduced incidents, improved operations, and saved time for Microdrones. Get Your Free Copy
University of Michigan Americas 1 Public University Drives Academic Success with Comprehensive ITSM Get Your Free Copy
Automation matters, even more so during a global pandemic Listen Now for free
Email is so 2019. What’s filling the gap in 2020? Listen Now for free
Take control of the way your work flows Listen Now for free
Slash 30% of Your Time With Advanced Automation Listen Now for free

SysAid Videos

Overall SysAid Reviews

Thinking about using SysAid? Check out verified user reviews & ratings based on SysAid's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.8/5

Based on 6 Reviews

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Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 95%

Likelihood to recommend

Out of 100%

SysAid Pros and Cons

"Automation System, Time Taken For Processing Command, Easy To Understand Features."

"Able to assign multiple tickets at a time. Can easily create, update, close, resolve tickets. provides breadth of services and can customize some options as per requirement"

"Easy and user friendly tool for ticketing purpose. This tool can be linked to other software for generating automatic tickets. Can link incidents to problem and change management tickets. Can assign multiple tickets at a time"

"No Such Part/ Problem Has Been Detected. Also depends upon company to company requirements."

"It logs you out every 10 mins if not in use."

"Sysaid logs you out every 10mins if not in use. Sometimes tickets are not generated for alerts received on monitoring tools."

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SysAid FAQs

What apps do SysAid integrate with?

SysAid integrates with various apps:

  • Slack
  • Sage 50
  • SAP
  • SalesForce
  • EasyRun
  • Asterisk
  • OTRS
  • Ping Identity
  • Visual Studio
  • QuickBooks
  • SSO Connector
  • Jira Software - Cloud Service
  • TeamViewer Embedded Service
  • SolarWinds
  • Google Apps
  • ADFS
  • Skype for Business
  • Okta
  • CAS
  • Trello
  • OneLogin
  • Office365
  • Nagios
  • OpenAM
  • IP Filter
  • Shibboleth
  • Bomgar
  • LogMeIn Rescue
  • Azure
  • Chromebook
  • POwer BI Extract

What are the top 5 features for SysAid?

The top 5 features for SysAid are:

  • Asset Management
  • Email Integration
  • Help Desk
  • Inventory Management
  • Task Management

What type of customer support is available from SysAid?

The available support which SysAid provides is:

  • Phone
  • Email
  • Live support
  • Tickets
  • Training