SysAid Reviews
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Overall SysAid Reviews
Here's an unbiased review of SysAid. Discover how SysAid users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
SysAid Pros and Cons Based on Customer Reviews
"It offers comprehensive ITIL practices, including incident, problem, and change management, which are essential for IT operations."
"The ability to link and manage multiple tickets at once is a significant advantage for handling large volumes of requests."
"The platform is user-friendly and easy to understand, which helps in quick adoption and usage."
"There are occasional issues with tickets not being generated from alerts received on monitoring tools."
"Lack of support for Windows and Blackberry operating systems may limit accessibility for some users."
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Hear directly from customers who have used SysAid. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Verified Reviewer
Verified User
Review Source: Organic
My work experience has grown while using SysAid. It is easy to understand, and its automation is highly appreciated. My clients and staff are very happy as their TAT has been reduced, allowing them to balance their personal and professional lives.
SysAid After Sales Service Rating
What do you like best about SysAid?
Automation System, Time Taken for Processing Command, Easy-to-Understand Features.
What do you dislike about SysAid?
No such part/problem has been detected. Also depends on company to company requirements.
Verified Reviewer
Review Source: Organic
An essential tool for ticketing purposes, it provides many features and services. It includes ITIL practices such as incident, problem, and change management. Tickets can be linked to one another and it can be integrated with other software.
What do you like best about SysAid?
Able to assign multiple tickets at a time. Can easily create, update, close, and resolve tickets. Provides a breadth of services and can customize some options as per requirement.
What do you dislike about SysAid?
It logs you out every 10 mins if not in use.
Verified Reviewer
Verified User
Review Source: Organic
A simple and easy tool used for ticketing purposes. It includes all ITIL practices such as incident, problem, change, asset, and configuration management. It can create, update, resolve, and close incident tickets. It can also create problem tickets and change requests. The tool does not require too many fields to be filled out for any ticket creation. Incidents, problems, and changes can be linked to one another.
What do you like best about SysAid?
Easy and user-friendly tool for ticketing purposes. This tool can be linked to other software for generating automatic tickets. Can link incidents to problem and change management tickets. Can assign multiple tickets at a time.
What do you dislike about SysAid?
Sysaid logs you out every 10mins if not in use. Sometimes tickets are not generated for alerts received on monitoring tools.
Verified Reviewer
Review Source: Organic
Whether it's your IT tools or asset management tools, the software integrates them seamlessly to offer you an all-inclusive solution for your business needs. My company is using this software, and I must say it has streamlined the process to a great extent.
What do you like best about SysAid?
The biggest pros of this software are that it brings all your databases and resources readily available on a single platform. This integration increases our productivity and helps us flourish more.
What do you dislike about SysAid?
Windows and Blackberry users will be highly disappointed as it doesn’t come with support for those operating systems.
Verified Reviewer
Review Source: Organic
The best two features I found in this software were the Help Desk and IT performance evaluation. The Help Desk is so effectively designed that we can easily manage the services needed by customers in a convenient way. Through performance evaluation, we get to know who is doing what. I truly loved the service.
Verified Reviewer
Review Source: Organic
SysAid Help Desk is a software that provides all the essential IT tools in one product. The best feature of this software is that it also offers asset management, which provides a lot of facilities to companies. The software is an incredibly powerful and feature-rich service desk. If you are not using its cloud services, you can use almost all its features and have the authority to customize it according to your choice. With very efficient customer support, the software doesn’t cost too much. The software helps me keep my assets up to date. Some features that I do not like about this software are its lack of integration with third-party applications. The software is not easy to use; you need to have good tech knowledge to understand its functionality, although the functionalities offered are unmatched. Moreover, the software lacks high-level customizable dashboards, which are common with other service desks. Additionally, the email integration feature needs a lot of improvement as it is one of the significant features of the software.