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Looking for the best TechSoup alternatives? Top paid and free options include Salesforce, Jira Software, LiveAgent, ServiceNow ITSM, Kapture CX, HappyFox, Kayako, Freshservice, Vision Helpdesk and SysAid. Evaluate TechSoup alternatives and competitors based on features, pricing, reviews, and ratings to find the right Service Desk Management Software for your business. Discover options for different business sizes, budgets, and specific requirements.
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Most Popular TechSoup Alternatives
Product and vendor alternatives are selected from a pool of vendors/products in the market. SoftwareSuggest uses a combination of user responses to the question, “Which other vendor did you consider in your evaluation?”. We also consider the total review volume for those vendors/products within the market.
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Best Competitors and Alternatives to TechSoup
Showing 1 - 14 of 29 products
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#5
Category Champions | 2026
Product Description
This information is provided by vendor.
Overall, my experience with Salesforce Essentials is good. It has many features. It's a cloud-based application that is very easy to navigate and use. It's customizable, and modules can be added as per requirements. Read Salesforce Reviews
Categories in Common with Salesforce
SFA Sales Force Automation Software
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Sales Management Software
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Ticketing Management Software
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Help Desk Software
Common Alternatives of Salesforce and TechSoup
Salesforce review compared to TechSoup
"Salesforce Essentials" - Silky Singla - Senior Software Engineer
Most users consider Salesforce is an excellent TechSoup alternative.
89.3% of users recommend this product
This information is based on user submitted reviews.
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#6
Category Champions | 2026
Product Description
This information is provided by vendor.
It's one of the best and easiest software to use for bug tracking. We are using this product in our software, and it's very useful. There are so many features to track the timelines of tasks and issues. Highly recommended. Read Jira Software Reviews
Categories in Common with Jira Software
Common Alternatives of Jira Software and TechSoup
Jira Software review compared to TechSoup
"Best issue tracker software" - Aakash deep sharma
Most users consider Jira Software is an excellent TechSoup alternative.
91.8% of users recommend this product
This information is based on user submitted reviews.
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#7
Category Champions | 2026
Product Description
This information is provided by vendor.
I am personally using this software to keep track of all my team's tickets and chat responses. I was able to configure all the filters and sections to suit my needs. Absolutely incredible! Read LiveAgent Reviews
Categories in Common with LiveAgent
Alternatives of LiveAgent and TechSoup
LiveAgent review compared to TechSoup
"Good customization features" - Paulius - Customer Success Quality Manager
91% of users recommend this product
This information is based on user submitted reviews.
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#8
Category Champions | 2026
Product Description
This information is provided by vendor.
ServiceNow is used worldwide as a ticketing tool that is user-friendly. It can be integrated with a wide variety of monitoring tools, providing an efficient way to resolve queries and leading to customer satisfaction. Read ServiceNow ITSM Reviews
Categories in Common with ServiceNow ITSM
Software Common with TechSoup and ServiceNow ITSM
ServiceNow ITSM review compared to TechSoup
"User Friendly Ticketing Tool" - Arjun S Pankaj
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#9
Category Champions | 2026
Product Description
This information is provided by vendor.
Best CRM for field sales. It can track our field sales representatives. The check-in and check-out feature helps ensure fruitful meetings. The field agents can add their work-related expenses directly in the app. Read Kapture CX Reviews
Categories in Common with Kapture CX
Ticketing Management Software
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Help Desk Software
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Customer Feedback Software
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Live Chat Software
Software Common with TechSoup and Kapture CX
Kapture CX review compared to TechSoup
"Good CRM with many features" - Manoj - Business Development Manager
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#10
Emergents | 2026
Product Description
This information is provided by vendor.
We are in the travel business and have been impressed by the great functions provided by Happy Fox CRM. Some of the notable and extremely useful functions are email ticketing, customer forums where they can share their trip details and experiences, and... Read HappyFox Reviews
Categories in Common with HappyFox
Ticketing Management Software
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Help Desk Software
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Live Chat Software
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Service Desk Management Software
Alternatives of HappyFox and TechSoup
HappyFox review compared to TechSoup
"Great Functions CRM Software" - Ghanji
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#11
Contenders | 2026
Product Description
This information is provided by vendor.
Customer support is a very sensitive part of business. It includes great responsibility towards any customer. I have come across many customer support software, but I found Kayako to be the best among all. It provides an amazing feature of live chat su... Read Kayako Reviews
Categories in Common with Kayako
Help Desk Software
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Live Chat Software
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Service Desk Management Software
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Complaint Management System
Alternatives of Kayako and TechSoup
Kayako review compared to TechSoup
"It user-friendly and beneficial for business" - Jignesh
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#12
Contenders | 2026
Product Description
This information is provided by vendor.
Freshservice is a good software for handling tickets lodged by customers to our support team, enabling smooth communication with them. Read Freshservice Reviews
Categories in Common with Freshservice
Ticketing Management Software
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Help Desk Software
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Asset Management Software
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Complaint Management System
Alternatives of Freshservice and TechSoup
Freshservice review compared to TechSoup
"Good " - Pinky Subhash Chandra Agarwal - Customer Service Executive
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#13
Emergents | 2026
Product Description
This information is provided by vendor.
We have been using Vision Helpdesk since 2009, and it has made our lives easier in assisting our customers over the years. With every new version, they have offered excellent and essential features required for the web hosting business. In terms of cost, they are far better th... Read Vision Helpdesk Reviews
Categories in Common with Vision Helpdesk
Ticketing Management Software
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Service Desk Management Software
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Complaint Management System
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Customer Service Software
Common Alternatives of Vision Helpdesk and TechSoup
Vision Helpdesk review compared to TechSoup
"Best Help desk software to provide effective customer support." - Max - Support Manager
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#14
Contenders | 2026
Product Description
This information is provided by vendor.
An essential tool for ticketing purposes, it provides many features and services. It includes ITIL practices such as incident, problem, and change management. Tickets can be linked to one another and it can be integrated with other software. Read SysAid Reviews
Categories in Common with SysAid
CRM Software
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Ticketing Management Software
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Help Desk Software
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Service Desk Management Software
Alternatives of SysAid and TechSoup
SysAid review compared to TechSoup
"Good and essential tool for ticketing purpose" - Prachi - IT Consultant
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