Best Telemarketing Software

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List of 20 Best Telemarketing Software

Showing 1 - 20 of 33 products

Emergents | 2024

Fresh Caller is a simple call center system designed for inbound sales and customer support teams. This smart software is trusted by over 5000 businesses for enhancing the quality of their customer service team. It also offers 24/7 online assistance. Learn more about Freshdesk Contact Center (formerly Freshcaller)

Category Champions | 2024

The Virtual Phone System for Super Efficient Teams

CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. Read CallHippo Reviews

Most Reviewed

Category Champions | 2024

Free Telemarketing Software for Businesses

Bitrix is a flexible telemarketing solution that supports multiple languages. This software supports both outbound as well as inbound telemarketing needs of your business. It also comes with an inbuilt CRM tool, and offers training via webinars & documentation. Read Bitrix24 Reviews

Emergents | 2024

Robust Telecalling Software for Boosting Agent Efficiency

OzoneTel is an automated telemarketing software that comes with multiple features to help you connect with your international customers. Besides boosting sales, this robust software also allows you to track agent performance. Sign up to request a free demo. Read Ozonetel CloudAgent-lite Reviews

Contenders | 2024

The Best Telemarketing Software for Closing More Deals

EVS7 is a state-of-the-art telemarketing systems software designed for small businesses. This efficient software comes with a user-friendly interface and a live real-time dashboard to help you track and manage your agents. It also offers a free trial period. Learn more about EVS7

Contenders | 2024

Free Telemarketing Software for Boosting Conversion Rates

Vocalcom is an award-winning telemarketing tool built for BPOs, contact centers, & collection agencies. This web-based software has over 550,000 users across the globe. Vocalcom also offers comprehensive training to its users. Register now to request a demo. Learn more about Vocalcom

High Performer | 2024

Automated Telemarketing Software Small Business

PhoneBurner is a telemarketing solution designed to help agents make better connections. This software comes with useful tools such as call recording/tracking, real-time reporting, automated lead distribution, & much more. Also offers a free trial period. Read PhoneBurner Reviews

Emergents | 2024

The Best Software for Simplifying Telecalling

TentacleCloud is an innovative telemarketing software small business known for its ease of use. This user-friendly software can also be used by non-technical people without any formal training. It also offers 24x7 online assistance and a free trial period. Learn more about Tentacle

Emergents | 2024

A Powerful Telemarketing Software Small Business

FiveCRM is a telesales software designed for SMBs. This software offers useful CRM features such as document storage, internal chat integration, email marketing, lead scoring, segmentation, task management. It offers online support during business hours. Learn more about FIVE CRM

Emergents | 2024

A fully-featured Telecalling Software

CallTools is a telemarketing application designed for streamlining the operations of call centers. This cloud-based tool is ideal for small businesses as well as BPOs, telemarketers, appointment centers, etc. It also has a brilliant customer support team. Learn more about CallTools

Software by Avaya Inc

Avaya build a better customer experience by Improving Contact Center Operations. It streamline contact center operations and increase agent productivity. Read Avaya Reviews

Emergents | 2024

AI-powered Telemarketing Systems Software

KOOKOO CloudAgent is a AI-enabled telemarketing solution that helps you offer an omnichannel customer experience. This software is used by businesses across industries to facilitate seamless interactions. Its technical assistance team offers 24/7 live support. Learn more about KOOKOO CloudAgent

High Performer | 2024

Stay Connected with your Business, from Anywhere

Knowlarity is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read Knowlarity Reviews

Contenders | 2024

Fully Scalable and Feature-Rich Telesales Software

ipSCAPE is a telesales tool known for its advanced integration capabilities. This highly customizable software enables your customers to customize IVR based on their needs. It can also be integrated with any CRM software for enhancing agents’ productivity. Learn more about IpSCAPE

Category Champions | 2024

Software by Servetel Communications

Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews

Emergents | 2024

A Reliable Telemarketing Systems Software for Enterprises

CallFire is an efficient calling and texting software that helps you reach more clients so as to increase sales. This award-winning software is a market leader in its domain.  It is trusted by businesses across industries for minimizing customer attrition. Learn more about CallFire

Emergents | 2024

A Reliable Automated Telemarketing Software

LeadDesk is an intelligent telemarketing tool designed for generating high volumes of sales. This SaaS-based software is not only easy to use but also offers powerful reporting tools and outstanding customer assistance. Sign up now for a free trial period. Learn more about LeadDesk

Category Champions | 2024

Experience mobile-first cloud telephony

MyOperator is India's top cloud communication provider, with 10,000+ businesses like Amazon, Myntra, and Apollo using its offerings like Corporate Line, 360-degree Campaign Management, and Office IVR. Read MyOperator Reviews

Category Champions | 2024

Convoso is the cloud-based solution for the call center management. Having robust and reliable tool for the contact platform. Accelerate the sales productivity by improving conversion time and deliver instant services. Read Convoso Reviews

Telecalling Software for Outbound & Inbound Calls

Tele Calling Customer Management Software Mumbai, India. Silver Surface is in the field of Tele Marketing Software development in India for 9 years and has given software solutions to customers. Read Silver Surface Reviews

What is Telemarketing Software?

Telemarketing software is a business-centric contact center tool. It helps organizations connect customers, create conversions, generate leads, and drive sales through text messages, video/audio calls, chats, emails, etc.

Telemarketing software, also known as call center software, is a software system that helps BPOs, call centers, and customer support teams manage business phone calls with ease. This useful tool helps call center executives to access relevant information in real-time for delivering accurate instructions or suggestions to the customers during an online chat or phone call. The telemarketing CRM software also facilitates real-time access to client information and history to help you enhance the overall customer experience.

What are the Two Categories of Telemarketing?

The two categories of telemarketing are: (a) Inbound Telemarketing and (b) Outbound Telemarketing.

Inbound telemarketing is the process of taking incoming calls from customers. When customers initiate calls to touch base with your company for reporting a problem or for seeking technical assistance or any information about your business offerings, the process is called inbound telemarketing.

Inbound telemarketing is the best way to generate higher profitability. For example, suppose you saw the advertisement for a product on the TV, and you wish to know more about the product, you need to contact the inbound call center so that a telemarketing agent can assist you with your queries.

Outbound telemarketing, on the other hand, is the process wherein call center agents reach out to your potential customers for informing them about your products and services. Outbound telemarketing centers have a team of experts having a thorough knowledge of dealing with customers. Outbound telemarketing is called the best way of closing more sales.

Important Tips for a Successful B2B Telemarketing

  • Set Achievable Goals

    If you want to improve your telemarketing efforts, you need to set realistic goals for your telemarketing campaigns as vague goals may end up producing disastrous results. Reaching out to potential clients call for meticulous planning; therefore, you should have a strategic plan in place to gather key information about the potential clients or to secure a face-to-face meeting.

  • Understand Your Customers

    You should do a bit of research to understand your target customers' psychology. Asking relevant questions to your prospective clients is the best way to understand their psychology. For example, you can ask them about the circumstances that led them to choose your product or services, or you may also ask how your business offerings have changed their lives.

  • Invest in an Efficient Telesales Software

    The primary objective of B2B Telemarketing is to improve sales. Therefore, forward-thinking businesses are leveraging high-quality telecalling software that can be customized as per their business requirements. If you want to improve your B2B marketing results by leaps and bounds, consider investing in the best telemarketing software that is easy to install and use.

Advantages of Telemarketing CRM Software

Telemarketing systems software not only helps you achieve measurable results but also puts your clients at ease, thus, reinforcing your customer relationships. Besides generating leads and appointments, this software also helps you sell remotely and reach more customers across the globe. Last but not least, telemarketing system also helps agents explain technical issues more precisely.

A telecalling solution is an essential tool for businesses with multiple geographical locations. Considering the advantages of telecalling software programs, more and more businesses are investing in this software to improve their telesales operations and gain a competitive edge in the industry.

Here are some of the advantages of using an advanced telemarketing solution

  • Saves Time

    The best telecalling tool saves you a good deal of time. The software not only automates your manual tasks but also helps you complete important tasks quickly and efficiently.

  • Improves Quality of Service

    A high-tech telecalling system enables you to identify ways to serve customers better. It also allows you to record and listen to the conversations taking place between your call center agents and customers so that you can identify the areas where the agents’ performance needs improvement, besides comparing employee progress.

  • Collects Useful Data

    With an efficient outbound telemarketing software in place, you can gather adequate data from the recorded calls. The accumulated data not only helps you improve sales, but can also be leveraged for providing training to call center agents.

  • Helps you Stay Compliant

    Your business should be compliant with the law of your country. Call recording feature in telecalling software enables you to record all verbal communications between your agents and customers, thus, helping you stay in compliance with regulatory bodies. A call recording feature also enhances security as it allows you to monitor inappropriate phone calls and identify security issues.

    Last but not least, outbound telemarketing software offers a single interface to help you manage all business interactions seamlessly. Thus, if you want to have a better control over the regular management of business calls, you should consider investing in a groundbreaking telecalling solution without further delay.

Must Consider Features of Telecalling Software

An automated telemarketing software offers a host of features to facilitate effective two-way communication and help telemarketing agents achieve success in telecalling. Here are some of the quality features offered by outbound telemarketing software.

  • Call Management

    Telemarketing CRM software not only manages calls but also tracks and records them whenever required so that you can make better decisions.

  • Follow-Up Feature

    The software comes with a 'call back' feature to make sure that the call center agents do not end up missing a follow-up opportunity with prospective customers. This feature also facilitates better lead generation.

  • Database Management

    The software comes with a customer database to help you access the complete profile of your contacts as and when required. A reliable telemarketing solution is also capable of managing large databases and call lists with perfection.

  • Knowledge Center

    The best telecalling applications come with a unified knowledgebase to enable your call center agents to speedily access the necessary information about your business offerings while attending customers’ calls. This useful feature prevents agents from sharing inaccurate information with your clients.

  • Omnichannel Support

    A high-tech telecalling software provides multichannel support so that you can reach out to your potential clients via multiple channels. Call centers that offer multi-channel support gain more satisfied customers as they are capable of resolving customers' queries more efficiently.

  • Third-party Integrations

    The software can be easily integrated with your existing CRM solutions, marketing software, eCommerce platforms, as well as enterprise UC (Unified Communication) platforms to streamline your workflow and deliver better service.

  • Virtual Queuing

    This feature helps you minimize the rate of call abandonment. It notifies the customers about the expected wait time so that the customers can choose if they want to connect directly with an agent after the end of the wait time or call back at a time convenient to them.

  • Skill-based Routing

    The best telemarketing software comes with a skill-based routing feature that connects your customers with the best telemarketing agent to solve their queries.

  • Social Media Integration

    Social media integration feature helps you make use of social media platforms such as Facebook, Twitter, Instagram, WeChat, Whatsapp, etc. to convert your customers into buyers.

  • Real-Time Monitoring

    This feature allows telemarketing managers to assess agent performance and offer suitable feedback to the agents based on their performance.

    Apart from the features listed above, a free telemarketing software also offers certain basic features such as real-time visibility into sales, self-service IVR options, 360-degree customer view, employee collaboration tools, and lots more.

Pick the Best-fit Telemarketing Software for Your Business

The market is flooded with countless telesales software. However, before making the final purchase, make sure you choose a cloud-based telecalling program that allows you to embrace a multi-device approach. A cloud-based telemarketing solution also allows you to integrate phone calls with other communication channels such as video conferencing, live chat, web-sharing, social media platforms, etc.

At the same time, make sure you buy a cost-effective and feature-packed telesales software from a reputed vendor. A bit of careful online research can help you pick the best software vendors. You may also count on reputable software review websites to go through the customer reviews on the software you are planning to purchase.

It is advisable to choose a vendor that offers a free trial period so that you can try out the software to understand its capabilities before purchasing the same. Last but not least, find out if the vendor offers efficient technical assistance to help you resolve software issues in the future.

Related Articles:

  • Multi-Channel Marketing & Ways To Utilize It Right For Your Business

FAQs

Telesales essentially refers to the process of selling products and services over voice calls. On the other hand, telemarketing is an umbrella term involving all types of phone interactions with customers.

Yes. There are a lot of free and open-source telemarketing software solutions, such as:

  1. Bitrix24
  2. VICIdial
  3. EKIGA
  4. MicroSIP
  5. Oreka GPL

Telemarketing tools automate recurring telemarketing tasks and allow you to manage them from a single dashboard. As a result, you don't need to use different platforms, saving both time and money.

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Last Updated: January 02, 2024