Best Ticketing Management Software In 2017

Zendesk star star star star star_half 4.8 (16)

Software BY Zendesk
Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. 
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Freshdesk star star star star star_half 4.7 (7)

Software BY Freshdesk
Deliver exceptional customer service with Freshdesk Online Customer Support & Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers. Support customers from Email, Website, Brand Communities & Social Channel.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Event Avenue star star star star_border star_border 3 (2)

Software BY Event avenue
EventAvenue is best industry leading online ticketing software solution. Ticketing system provides cost effective online event management solution. Start selling tickets online immediately with EventAvenue - Online Ticketing Management system.
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Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

EAMbrace star star star star star_half 4.5 (2)

Globally recognized enterprise asset management.
EAMbrace is designed to help organizations of all size better manage its assets spread across various locations. It acts as a perfect fixed asset register software. 
import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Aqualogic Ticketing System star star star star star 5 (1)

Software BY Aqualogic
Aqualogic Ticketing System helps the customers to print and sell the admission tickets, event tickets, bus tickets, and metro tickets in barcode/smart card formats using online, mobile, and manned or unmanned POS. Online ticketing system allows the customers to sell the tickets online with bear minimum configuration.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Doattend star star star star star 5 (1)

Online Ticketing Software for Events
DoAttend is online ticketing management system which helps to create unlimited events, receive unlimited registrations and includes all features. You can create as many tickets as you wish to offer with this ticketing software.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Weemss star_border star_border star_border star_border star_border

Event Management Just Got Better
Weemss offers an end-to-end solution for event registration and check-in, seat reservations, awards management, ticket sales online, and a vast array of advanced features for sales promotion, data management, and task automation.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SmartDesk star_border star_border star_border star_border star_border

Help Desk service management solution
SmartDesk is a service management tool that automates Incident Management, Change Management and Problem Management functions in a customer support environment. It offers trouble ticket logging and helps customer support agents to receive, process, and respond to such requests.
smartphone import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

DXchange star_border star_border star_border star_border star_border

Software BY Avani cimcon techenologies
A powerful online ticket booking software can be integrated with DXchange at all levels, with an easy to use web interface. The flexibility to make changes to the business rules to adapt to the travel industry ever-changing business requirements without any change to the code.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Picatic E-Ticket star_border star_border star_border star_border star_border

Free Event Ticketing Management System
Picatic gives users the tools to promote, manage and sell event tickets online. Picatic is a free online ticketing management system and event registration platform that empowers organizers to bring people together by removing unnecessary service fees.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Helpdesk Software star_border star_border star_border star_border star_border

Software BY Sagar Informatics Pvt Ltd
Sagar help desk software helps you respond to incidents/request on time, manage assets, and improve employee satisfaction. Helpdesk manager can view complete incident details along with employee and other information.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Jitbit Helpdesk star_border star_border star_border star_border star_border

Help Desk Ticketing System
Jitbit Helpdesk is web-based helpdesk ticketing system which accessible from anywhere with just a browser, works on smartphones and touch devices.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

JTicketing star_border star_border star_border star_border star_border

Event Ticketing Management System
A feature packed event booking system with a native event manager and integration for Jomsocial Events and JEvents. Also features an Android and iOS app for event organisers.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Freshservice star_border star_border star_border star_border star_border

Software BY Freshdesk
Freshservice software would just be about keeping track of everything you own. When you manage your assets on Freshservice, you can keep a track of all the CIs and assets lifecycle right through your service desk.
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

ManageEngine ServiceDesk Plus star_border star_border star_border star_border star_border

Help desk software with asset & project management
ManageEngine ServiceDesk Plus is a web-based, easy to use help desk and asset management software which integrates ticketing, asset tracking, purchasing, project management, contract management and knowledge base in one low-cost package.
smartphone import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)


What is Ticketing Management Software?

When a customer files a demand for assistance in any aspect of your business, he/she is given a ticket number which specifically adheres to their query number. This helps them in checking up with the details of their query effectively, and also facilitates greater ease of response from the help desk stand.

The standard digitalization of this procedure is brought about by ticket management software. This software specifically provides for exclusive ticket generation and management for greater ease of functional operation both for the customer as well the business end. There has been quite a lot of innovative improvements in the field of software development with reference to this aspect. So let’s know the essential features of the same: 

Why you should use Ticket Management Software in your business?

  1. The increasing digitalization demands automation of this manual task for a better economic stand

  2. Have greater consistency in dealing with the queries of the clients

  3. Reduce the time complexity and provide for smooth functioning of the help desk department

  4. Highly essential for large scale businesses which involve massive ticket generations

  5. Provide for detailed analysis reports for the business outputs in terms of the tickets generated

  6. Provide for greater customer satisfaction and client retention

What are the Features of Ticketing Management System?

  1. Highly effective user friendly interface with better navigation facilities

  2. Creative and smart solutions implemented as per user specifications

  3. High end database for effective management of the data generated on a daily basis

  4. Customization features for different functionalities as per the business requirements

  5. Greater categorization levels for better handling of various issues

  6. Automatic ticket generation facility and assignment to the corresponding authority in charge

  7. Real time updation of data for better management of the business

  8. Detailed report generation in terms of the assets an incident tickets

  9. Duplication of tickets is highly controlled for better ease of service

  10. Custom alert and email notifications for enhanced query handling and communication

  11. Full time support system for dealing with technical glitches

  12. Cross platform integration for better compatibility standards

  13. Remote incident ticket and session generation for better time complexity

  14. Facility for customer feedback and analysis of performance of the help desk

  15. Full time availability of ticket tracking status facility

  16. Inbound emails conversion and attachment to a new ticket

What should you keep in mind while buying Ticketing Management Software?

  1. First and foremost, the compatibility of the software requirements with your device should be accurately met

  2. The user interface should be easy to handle both for the authorities as well as the corresponding end-client

  3. The availability of the various modules should be checked straightaway to decide whether the software is actually worth the investment

  4. Get to know the support system availability for future references

  5. Check for the time complexity and real time updation of data, which are quite a must from the business point of view

  6. Get to know the installation details and also the necessary maintenance steps for better performance in the future

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