What is Tidio?

Tidio offers all in one customer experience platform that includes live chat, chatbots, the Lyro AI chatbot, ticketing, email marketing, and multichannel communication capabilities..

Pricing

Tidio Starting Price

$ 29/Per Month

Awards
Tidio Award

Our Awards and Recognition

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Tidio Screenshots

Key Features of Tidio

Here are the powerful features that make Tidio stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Email Integration
  • API Integration
  • Onboarding
  • Agent Scheduling
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Visitor Targeting
  • Real Time Monitoring
  • Personal Greetings
  • Visitor Tracking
  • Dashboard
  • Lead Capture
  • Campaign Management
  • Analytics
  • Automated Routing
  • Ticket Management
  • Customer Communication
  • Contact Database
  • Reporting
  • Campaign Segmentation
  • Customer Segmentation
  • Advanced Reporting
  • Communication Management
  • Feedback Collection
  • Multi-Channel Communication
  • Data Analysis
  • Chat / Messaging
  • Customer Support Tracking
  • Email Response Control
  • Dashboards
  • Social Media Integration
  • Third Party Integration
  • Live Chat
  • Email Distribution
  • Drag & Drop
  • Customer Experience Management
  • Proactive Chat
  • Chat Widget
  • Labels
  • Chat History
  • Real Time Chat
  • Chatbot
  • Reporting and Analytics
  • Templates
  • Email Automation
  • Customer Data
  • Account Management
  • Engagement Monitoring
  • Customer Profiles
  • Personalization
  • On-Screen Chats
  • Pre-configured Bot
  • Multi-Language
  • Analytics/ROI Tracking
  • Chatbot Configuration
  • Open API
  • Codeless Bot
  • Chat Routing
  • Instagram Integration
  • Customer feedback collection
  • Customer onboarding
  • Customer feedback management
  • Ticketing system
  • Chatbot Automation
  • Cross-selling and upselling
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Tidio Pricing

Here are the pricing plans for Tidio. Choose the plan that best fits your requirements and budget. Get Detailed Tidio pricing as per your requirements.

Customer Service
$ 29
Per Month
  • Analytics
  • Live visitors list
  • Operating hours
  • Tidio AI reply assistant
  • 24/5 Live Chat Support
Lyro AI Agent
$ 39
Per Month
  • Website scrapper
  • Lyro tasks
  • Native Shopify actions
  • No Tidio branding (add-on)
  • 24/5 Live Chat Support
Automation
$ 29
Per Month
  • Automation analytics
  • Chatbots templates
  • Visual chatbot builder
  • No Tidio branding (add-on)
  • Live chat support (24/5)
Tidio+
$ 398
Per Month
  • Custom Conversations limit
  • Custom AI bot conversation limit
  • Custom visitors reached limit
  • Dedicated Success Manager
Free
$ 0
Per Month
  • Live Chat - conversations with 50 users
  • No credit card required
  • Desktop & mobile app
  • Visitor details
Show More

Tidio Specifications

Get a closer look at the technical specifications and system requirements for Tidio. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Web app
MacOs
Windows
Mobile Platforms :
Language Support :
English
French
German
Italian
Portuguese
Spanish
Business :
Freelancers
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email
Live Support
Tickets
Integrations :
  • GMail
  • Hubspot
  • Zapier
  • Shopify
  • WordPress
  • Squarespace
  • Wix
  • PrestaShop
  • BigCommerce
  • Ecwid
  • Ecommerce
  • Messenger
  • Instagram
  • External Email Inbox
Company Details :
Company Name : Tidio Ltd
Headquarter : Szczecin
Website : Visit Website

Tidio Comparisons

Compare Tidio with other similar options available in Live Chat Software. Explore the key differences to see why it's the top choice for businesses and individuals.

Tidio Description

Here's the comprehensive description of Tidio. Gain a brief understanding of its unique features and exceptional benefits.

Tidio is a customer experience platform designed to empower online stores in delivering outstanding customer service and converting passive visitors into engaged buyers. The platform provides sales and support chatbots, and immediately answer the most common questions of your customers. With the capability to centralize all customer messages, Tidio emerges as a straightforward yet powerful helpdesk solution for your team.

 

Tidio Resources

webinar youtube_play_btn How to set up an AI Chatbot | Lyro Full Tutorial Watch Now for free
Improve customer experience with chatbots Get Your Free Copy
Leverage AI in Customer Service Get Your Free Copy
Automate Sales and Lead Generation with AI & Chatbots Get Your Free Copy

Tidio Videos

Overall Tidio Reviews

Thinking about using Tidio? Check out verified user reviews & ratings based on Tidio's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 4 Reviews

Write a Review Or
Ask a question
Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

Tidio Pros and Cons

"Messaging support is one of the best the software also improve. My site ability"

"It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services."

"User interface is so good for easy navigation to other modules of tool"

"The software have all features ineed idnt know anything that is miss the software is the best"

"For the moment that I have used Tidio,It has never failed hence I have nothing to dislike."

"Email marketing feature is not working, emails get in spam folders days"

4 Tidio Reviews

Hear directly from customers who have used Tidio. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

AyandaKK.

CEO

Used the software for : Free trial (Weekly)

Company Size :1-10 employees

Verified By : google

5.0

Jan 03, 2024

Best software for communication

Best software for my site visitors can easily talk to my visitors. Using Tidio software have added the software to my WordPress website it gives me what

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Tidio After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Tidio?

Messaging support is one of the best the software also improve. My site ability

What do you dislike about Tidio?

The software have all features ineed idnt know anything that is miss the software is the best

What features is Tidio currently missing?

Never

What other products like Tidio have you used or evaluated?

No

AshleyN.

Project Manager

Used the software for : 2+ years (Daily)

Company Size :51-200 employees

Verified By : linkedin

5.0

May 02, 2023

Consummate and superlative Help Desk Software.

With Tidio, engaging and interacting with our customers through live chats across multiple communication channels in real time is simple. It offers the best Help Desk Services.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Tidio After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Tidio?

It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services.

What do you dislike about Tidio?

For the moment that I have used Tidio,It has never failed hence I have nothing to dislike.

What features is Tidio currently missing?

I lack any missing feature in Tidio.

What other products like Tidio have you used or evaluated?

LiveAgent.

BahatiA.

software developer

Used the software for : 1-2 years (Daily)

Company Size :51-200 employees

Verified By : linkedin

5.0

Feb 13, 2023

perfect tool

Tidio is a great tool for live chatting with clients; I like the canned responses that I can use the response to clients easier by just copying.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Tidio After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Tidio?

User interface is so good for easy navigation to other modules of tool

What do you dislike about Tidio?

Email marketing feature is not working, emails get in spam folders days

What features is Tidio currently missing?

Knowledgebase

JasonE.

Frontend website developer

Used the software for : 1-2 years (Weekly)

Company Size :1-10 employees

5.0

Dec 02, 2022

Tidio

Tidio provides excellent live chat services. Personally, It's the best tool for live chat support. It's pretty easy to customize, and the user interface is beginner-friendly. The conditional logic feature makes the chat experience more exciting (when set up correctly), though, in the front end, customers might be convinced that they're chatting with a live agent. Tidio is extremely affordable and can be the right choice for your business. I highly recommend it.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Tidio After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Tidio?

Tidio is way more advanced in logic technology than a few chatbots I've used in the past. The UI is quite friendly and easy to customize. The offline chat option is detail-oriented and this enables me to properly set all the options that will increase client conversion rates even though we're offline. With Tidio, I get to know when a client is interactive during our conversation and this keeps us engaged.

What do you dislike about Tidio?

Tidio has a negative impact on my website's sped performance as per the reports from Chrome developer tools. I think the HTML and CSS are not minified and this kinda affects my website's performance.

What features is Tidio currently missing?

None for the moment. It works very well

What other products like Tidio have you used or evaluated?

LiveChat.

How Tidio is better/different from its competitors?

It is way more advanced in technology.

Alternatives of Tidio

Explore alternative software options that can fulfill similar requirements as Tidio. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Tidio FAQs

How much does Tidio cost?

The starting price of Tidio is ₹ 2088/Per Month. It has different pricing plans:

  1. Customer Service : ₹ 2088/Per Month
  2. Lyro AI Agent : ₹ 2808/Per Month
  3. Automation : ₹ 2088/Per Month
  4. Tidio+ : ₹ 28656/Per Month
  5. Free : ₹ 0/Per Month

Tidio also provides a free trial to users.

What apps do Tidio integrate with?

Tidio integrates with various apps:

  • GMail
  • Hubspot
  • Zapier
  • Shopify
  • WordPress
  • Squarespace
  • Wix
  • PrestaShop
  • BigCommerce
  • Ecwid
  • Ecommerce
  • Messenger
  • Instagram
  • External Email Inbox

What are the top 5 features for Tidio?

The top 5 features for Tidio are:

  • Email Integration
  • API Integration
  • Onboarding
  • Agent Scheduling
  • Knowledge Database