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Tidio
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What is Tidio?
Tidio offers an all-in-one customer experience platform that includes live chat, chatbots, the Lyro AI chatbot, ticketing, email marketing, and multichannel communication capabilities.
Pricing
Tidio Starting Price
$ 0/Per Month
Awards
Our Awards and Recognition
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Key Features of Tidio
Here are the powerful features that make Tidio stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Live Chat
- Chatbots
- Email Integration
- Messenger Integration
- Instagram Integration
- Mobile App
- Visitor Tracking
- Customizable Widgets
- Automated Responses
- Analytics And Reporting
- Multi Language Support
- Pre Chat Surveys
- Offline Messages
- Canned Responses
- File Sharing
- Team Collaboration
- Visitor Information
- Proactive Chat
- Third Party Integrations
- Customizable Chat Pages
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Tidio Screenshots
Tidio Pricing
Here are the pricing plans for Tidio. Choose the plan that best fits your requirements and budget. Get Detailed Tidio pricing as per your requirements.
Free
$ 0
Per Month
- 50 Handled Conversations
- Live Chat
- Help Desk
- Social media integrations
- 50 Lyro AI conversations (one-time)
- 100 Flows visitors reached
Get Offer
Growth
$ 59
Per Month
- Everything in Starter, plus:
- 250 Handled Conversations
- Advanced analytics
- Tidio power features
- No Tidio branding (add-on)
- Permissions
Get Offer
Plus
$ 749
Per Month
- Everything in Growth, plus:
- Custom quota of Handled Conversations
- Dedicated Success Manager
- Custom branding
- Multisite
- Departments
- Multilanguage
- Open API
- Up to 5,000 Lyro AI conversations
- Custom number of Flows visitors reached
Get Offer
Premium
$ 2999
Per Month
- Everything in Plus, and:
- Unlimited Handled conversations
- Guaranteed 50% Lyro AI resolution rate
- Priority Service + Premium Support
- Super admin role
- Analysis & monitoring
- Lyro as a managed service
- Up to 10,000 Lyro AI conversations
Get Offer
The pricing information for Tidio is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 16th March 2025.
Free Trial is available
Tidio Specifications
Get a closer look at the technical specifications and system requirements for Tidio. Find out if it's compatible with your operating system and other software.
Company Details :
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Tidio Comparisons
Compare Tidio with other similar options available in Live Chat Software. Explore the key differences to see why it's the top choice for businesses and individuals.
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Tidio comparisons
Tidio Description
Here's the comprehensive description of Tidio. Gain a brief understanding of its unique features and exceptional benefits.
Tidio is a customer experience platform designed to empower online stores in delivering outstanding customer service and converting passive visitors into engaged buyers. The platform provides sales and support chatbots, and immediately answer the most common questions of your customers. With the capability to centralize all customer messages, Tidio emerges as a straightforward yet powerful helpdesk solution for your team.
Overall Tidio Reviews
Thinking about using Tidio? Check out verified user reviews & ratings based on Tidio's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Tidio Pros and Cons Based on Customer Reviews
"The platform's advanced logic technology and offline chat options boost client engagement and conversion rates."
"Tidio integrates seamlessly with WordPress, enhancing site communication capabilities."
"Tidio's mobile application for iOS and Android is a standout feature, allowing support on the go."
"Tidio's ticketing system ensures no user query is left unanswered, enhancing customer satisfaction."
"The user interface is intuitive and easy to navigate, making customization a breeze."
"There is a noted impact on website speed performance, possibly due to unminified HTML and CSS."
"A Live Assist feature is missing, which could enhance real-time support capabilities."
"Some users have reported that Tidio's email marketing feature results in emails landing in spam folders."
SoftwareSuggest reviews are authentic and verified. Here's how.
Showing 5 out of 5 Reviews
Cameron S.
Software Engineer
Used the software for : Less than 6 months (Daily)
Company Size :1-10 employees
Verified via Business email.
Verified Reviewer
The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.
Verified User
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
Fast and Easy Accessible platform for supporting our users
As a SaaS business, we deal with questions and many queries every day from our users. After testing many different live chat support platforms, we found that Tidio provided us with an enjoyable experience. With a user-friendly design, ease of use for customizing our widget, and entering live chats, alongside mobile support, Tidio stands out. We admire that we can use Tidio on the go through their mobile application built for iOS and Android, giving my co-workers and me an easy way to interact with our users when we aren't at our desks. We chose Tidio as our primary support tool not just for providing live support but also for managing tickets. Tidio features a built-in ticketing system; if we miss a message from a user, we can reach back via email thanks to Tidio, ensuring that users are not left behind.
Tidio IOS App Experience
Tidio After Sales Service Rating
What do you like best about Tidio?
The most impressive feature that we valued from Tidio is its mobile application for iOS/Android. This allows our co-workers and me to provide support outside working hours and when we are on the go and not available at the office.
What do you dislike about Tidio?
Tidio can improve its service by providing a Live Assist feature; this would be great for supporting users on our web application in real-time. Other than that, we have no further recommendations for Tidio as everything meets our criteria.
What features is Tidio currently missing?
Live Assist would be a perfect feature for Tidio to add, as other services feature this addon, and we have yet to see this inside Tidio.
What other products like Tidio have you used or evaluated?
Before we started using Tidio, we used Tawk. We had found that Tawk didn't equip itself with the advanced features that Tidio packs itself with. Such as AI Bots for providing real-time invoices to users, or integrating products from Shopify. We felt it lacked a few features.
Useful 0
AyandaK K.
CEO
Used the software for : Free trial (Weekly)
Company Size :1-10 employees
Verified via Business email.
Verified Reviewer
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
Best software for communication
The best software for my site allows visitors to easily communicate with me. By using Tidio software, I have integrated it into my WordPress website, and it provides me with the necessary features.
Tidio After Sales Service Rating
What do you like best about Tidio?
Messaging support is one of the best. The software also improves my sites ability.
What do you dislike about Tidio?
The software has all features I need. I dont know anything that is missing. The software is the best.
What features is Tidio currently missing?
Never
What other products like Tidio have you used or evaluated?
No
Useful 0
Ashley N.
Project Manager
Used the software for : 2+ years (Daily)
Company Size :51-200 employees
Verified via Business email.
Verified Reviewer
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
Consummate and superlative Help Desk Software.
With Tidio, engaging and interacting with our customers through live chats across multiple communication channels in real time is simple. It offers the best help desk services.
Tidio After Sales Service Rating
What do you like best about Tidio?
Its simple to create tickets and also receive ticket responses quickly with this tool. It increases customer satisfaction. It offers excellent customer support services.
What do you dislike about Tidio?
For the moment that I have used Tidio, it has never failed; hence, I have nothing to dislike.
What features is Tidio currently missing?
I lack any missing feature in Tidio.
What other products like Tidio have you used or evaluated?
LiveAgent.
Useful 0
Bahati A.
software developer
Used the software for : 1-2 years (Daily)
Company Size :51-200 employees
Verified via linkedIn.
Verified Reviewer
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
perfect tool
Tidio is a great tool for live chatting with clients. I like the canned responses that make it easier to respond to clients by just copying.
Tidio After Sales Service Rating
What do you like best about Tidio?
The user interface is so good for easy navigation to other modules of the tool.
What do you dislike about Tidio?
The email marketing feature is not working; emails are getting into spam folders for days.
What features is Tidio currently missing?
Knowledgebase
Useful 0
Jason E.
Frontend website developer
Used the software for : 1-2 years (Weekly)
Company Size :1-10 employees
Verified via Business email.
Verified Reviewer
This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.
Review Source: Organic
Tidio
Tidio provides excellent live chat services. Personally, it's the best tool for live chat support. It's pretty easy to customize, and the user interface is beginner-friendly. The conditional logic feature makes the chat experience more exciting (when set up correctly), though, on the front end, customers might be convinced that they're chatting with a live agent. Tidio is extremely affordable and can be the right choice for your business. I highly recommend it.
Tidio After Sales Service Rating
What do you like best about Tidio?
Tidio is way more advanced in logic technology than a few chatbots Ive used in the past. The UI is quite friendly and easy to customize. The offline chat option is detail-oriented, and this enables me to properly set all the options that will increase client conversion rates even when were offline. With Tidio, I get to know when a client is interactive during our conversation, and this keeps us engaged.
What do you dislike about Tidio?
Tidio has a negative impact on my websites speed performance, according to the reports from Chrome Developer Tools. I think the HTML and CSS are not minified, and this kind of affects my websites performance.
What features is Tidio currently missing?
None for the moment. It works very well
What other products like Tidio have you used or evaluated?
LiveChat.
How Tidio is better/different from its competitors?
It is way more advanced in technology.
Useful 0
Alternatives of Tidio
Explore alternative software options that can fulfill similar requirements as Tidio. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Tidio FAQs
How much does Tidio cost?
The starting price of Tidio is $ 29/Per Month. It has different pricing plans:
- Customer Service : $ 29/Per Month
- Lyro AI Agent : $ 39/Per Month
- Automation : $ 29/Per Month
- Tidio+ : $ 398/Per Month
- Free : $ 0/Per Month
Tidio also provides a free trial to users.
What apps do Tidio integrate with?
Tidio integrates with various apps:
- GMail
- Hubspot
- Zapier
- Shopify
- WordPress
- Squarespace
- Wix
- PrestaShop
- BigCommerce
- Ecwid
- Ecommerce
- Messenger
- External Email Inbox
What are the top 5 features for Tidio?
The top 5 features for Tidio are:
- Email Integration
- API Integration
- Onboarding
- Agent Scheduling
- Knowledge Database
What platforms does Tidio support?
Tidio supports a variety of platforms including Android and IOS.
What types of businesses does Tidio serve?
Tidio serves a wide range of businesses, including but not limited to Freelancer, Startups, SMBs, Mid-Market & Enterprises.
How is Tidio commonly used?
Tidio is commonly used for various purposes, such as Help Desk, Customer Service, Data Integration and more.
Who are the primary competitors of Tidio?
The three major competitors of Tidio are ApexChat, Vee24 and chat.io. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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