Touch Point Help Desk
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What is Touch Point Help Desk?
SHD is a web-based software product used to track the detection, reporting, and resolution of a problem. The trouble ticket system receives customer requests in the form of trouble tickets and then proceeds to verify and group them.
Touch Point Help Desk Starting Price
Our Awards and Recognition
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Key Features of Touch Point Help Desk
Here are the powerful features that make Touch Point Help Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ticket Management
- Knowledge Base
- Self Service Portal
- Automated Workflows
- Sla Management
- Reporting And Analytics
- Multi Channel Support
- Asset Management
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Email Integration
- Live Chat
- Mobile Access
- Customizable Dashboards
- User Management
- Role Based Access Control
- Third Party Integrations
- Customer Satisfaction Surveys
Touch Point Help Desk Screenshots
Touch Point Help Desk Specifications
Get a closer look at the technical specifications and system requirements for Touch Point Help Desk. Find out if it's compatible with your operating system and other software.
Touch Point Help Desk Comparisons
Compare Touch Point Help Desk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall Touch Point Help Desk Reviews
Thinking about using Touch Point Help Desk? Check out verified user reviews & ratings based on Touch Point Help Desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Touch Point Help Desk Pros and Cons Based on Customer Reviews
"The upcoming contract management feature is highly anticipated by users who are eager to streamline their processes."
"The help desk offers excellent tools for managing billing and invoicing, which users find very helpful."
"It's an affordable solution that meets the essential needs of businesses looking for a reliable help desk."
"There are occasional reports of slow response times during peak usage hours."
"A few users mentioned that the initial setup can be a bit complex without proper guidance."
SoftwareSuggest reviews are authentic and verified. Here's how.
Alen
Used the software for : Free trial
Company Size :201-500 employees
Verified Reviewer
Review Source: Organic
Currently, I am using the web version of the helpdesk. The features are very well designed with ticketing in mind. The web tool is an excellent solution for managing billing and invoicing. I am looking forward to using the contract management feature soon. It is an affordable and much-needed ticketing solution.
What do you like best about Touch Point Help Desk?
Live chat is the best feature. I just need to make a few clicks here and there, and the account reports are shared.
What do you dislike about Touch Point Help Desk?
I didn’t find any cons in the software. Liked it very much.
Srishti
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
I have used Helpdesk for almost a year now. It's simply amazing with an amazing interface. It creates an amazing user experience. Moreover, it keeps you updated with the latest updates in the software market if available. The customer service is good too. Available 24/7, it is also good when it comes to customer satisfaction. In short, a must-experience for all.
Unique
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
This is mostly used for providing customer service. It works awesome. All the features provided are useful and the layout design is awesome. I like it. The service is also good.
Alternatives of Touch Point Help Desk
Explore alternative software options that can fulfill similar requirements as Touch Point Help Desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Touch Point Help Desk FAQs
What are the top 5 features for Touch Point Help Desk?
The top 5 features for Touch Point Help Desk are:
- Self Service Portal
- Live chat system
- Billing & Invoicing
- Knowledge Base
- Automated Routing
What type of customer support is available from Touch Point Help Desk?
The available support which Touch Point Help Desk provides is:
What types of businesses does Touch Point Help Desk serve?
Touch Point Help Desk serves a wide range of businesses, including but not limited to Startups, SMBs & Agencies.
How is Touch Point Help Desk commonly used?
Touch Point Help Desk is commonly used for various purposes, such as Help Desk, Any Industry, Service Desk Management and more.
Who are the primary competitors of Touch Point Help Desk?
The three major competitors of Touch Point Help Desk are ProProfs Help Desk, HubSpot Service Hub and Requuest. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
