Touchpoint CX
What is Touchpoint CX?
A Customer Experience Management platform that executes and consolidates all your Voice of Customer feedback data in a unified dashboard with an intuitive resolution system accompanied by an analytics reporting function.
Touchpoint CX Starting Price
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Key Features of Touchpoint CX
- Survey Management
- Real Time Reporting
- Feedback Management
- Surveys & Feedback
- Event Triggered Actions
- Data Management
- Feedback Collection
- Data Analysis
- Data Visualization
- Data Mining
- Template Management
- Complaint Monitoring
- Customer Engagement
- Keyword Tracking
- Templates
- Dashboard
Touchpoint CX Users
Business
- Freelancers
- StartUps
- SMEs
- Agencies
- Enterprises
Available Support
- Phone
- Live Support
- Training
- Tickets
Specifications
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Deployment:
Cloud Based
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Payment:
Monthly, Yearly
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Api
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Customization
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Mobile Support
Desktop Platforms
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Web App
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Windows
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Mac
Mobile Platforms
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Android
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iOS
Language Support
- English
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Company Details
Touchpoint Group
Auckland
117 St George's Bay Rd, Textile Centre, Level 3, Suite 3.8, Parnell, Auckland 1052 New Zealand
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Available on request
Starting at $ 199
Touchpoint CX Description
TouchpointCX is a cloud-based Customer Experience (CX) Management platform that executes and consolidates Voice of Customer (VoC) feedback data in a unified dashboard with an interactive resolution system and analytics reporting function.
TouchpointCX features a unique analytics reporting function to manage and track customer feedback. For deeper understanding and insights, utilise our 'bolt-on' AI-powered customer analytics software, Ipiphany, which uses Natural Language Understanding (NLU) to help your teams easily understand, prioritise, and action customer experience improvements.
Increase your customer satisfaction, retention and business efficiencies while reducing internal costs. Convert new, or lapsed customers into loyal advocates with programs that drive repeat engagement and create loyal advocates of your brand.
Based in New Zealand and available worldwide, Touchpoint Group is PCI DSS compliant and ISO27001 certified, ensuring all your customer data is captured and stored safely.
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What are the top 5 features for Touchpoint CX?
The top 5 features for Touchpoint CX are:
- Survey Management
- Real Time Reporting
- Feedback Management
- Surveys & Feedback
- Event Triggered Actions
