What is Track-It?
Track-It Help Desk Software includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Track-It! Help Desk is designed specifically with the needs of the small to mid-sized business in mind.
Track-It Starting Price
Our Awards and Recognition
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Key Features of Track-It
Here are the powerful features that make Track-It stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Email Integration
- Self Service Portal
- Live chat system
- Billing & Invoicing
- Surveys & Feedback
- Knowledge Base
- Alerts/Escalation
- Automated Routing
- Community Forums
- Inbox Queue Management
- Incident Management
- Known Issue Management
- Ticket Management
Track-It Specifications
Get a closer look at the technical specifications and system requirements for Track-It. Find out if it's compatible with your operating system and other software.
Overall Track-It Reviews
Thinking about using Track-It? Check out verified user reviews & ratings based on Track-It's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Track-It Pros and Cons
"I must say that the software has an innovative and constructive automated response system that responds to all our queries promptly. I found it very useful especially when we need to have a particular file out of hundreds of such records."
"We are quite happy with its help and implementation."
1 Track-It Reviews
Hear directly from customers who have used Track-It. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Bianca
Used the software for : 6-12 months
Company Size :501-1000 employees
It has a robust automated response system
The software is your most potential and competent virtual help to streamline all your operation. It easily takes charge of all your operations like ticket generation, report generations, and routing all alone. The routing has entirely automated that increase the productivity and exactness of the functions.
What do you like best about Track-It?
I must say that the software has an innovative and constructive automated response system that responds to all our queries promptly. I found it very useful especially when we need to have a particular file out of hundreds of such records.
What do you dislike about Track-It?
We are quite happy with its help and implementation.
Alternatives of Track-It
Explore alternative software options that can fulfill similar requirements as Track-It. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Track-It FAQs
What are the top 5 features for Track-It?
The top 5 features for Track-It are:
- Email Integration
- Self Service Portal
- Live chat system
- Billing & Invoicing
- Surveys & Feedback