Overall Trustpilot Reviews

Here's an unbiased review of Trustpilot. Discover how Trustpilot users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.7/5

Based on 17 Reviews

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Feature 4.4

Feature

Out of 5

Ease of use 4.5

Ease of use

Out of 5

Value for money 4.4

Value for money

Out of 5

Customer support 4.6

Customer support

Out of 5

Likelihood to recommend 92.9%

Likelihood to recommend

Out of 100%

Trustpilot Pros and Cons

"Facilitates trustworthy reviews, boosts SEO, enhances customer trust, and offers robust analytics to track consumer sentiment and engagement."

"Easy to integrate with websites, effectively increasing transparency and providing detailed insights into customer experiences and satisfaction."

"Improves product visibility and trust, enriches customer engagement, and offers comprehensive analytics for business improvement strategies."

"The text is grammatically correct as is. No changes are needed."

"High subscription costs."

"The text is grammatically correct as is. No changes needed."

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Showing 17 out of 17 Reviews

Hear directly from customers who have used Trustpilot. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Vikram R.

Marketing Manager

Used the software for : 1-2 years (Yearly)

Company Size :201-500 employees

5.0

Jul 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Trustpilot: Amplifying Customer Voices

Trustpilot has revolutionized the way we gather and showcase customer feedback, enhancing our brand's credibility and visibility.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Trustpilot Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Trustpilot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Trustpilot?

Facilitates trustworthy reviews, boosts SEO, enhances customer trust, and offers robust analytics to track consumer sentiment and engagement.

What do you dislike about Trustpilot?

The text is grammatically correct as is. No changes are needed.

What features is Trustpilot currently missing?

More tools for fraudulent review detection and automated response capabilities would greatly improve efficiency.

Benjamin M.

Sales Consultant

Used the software for : Less than 6 months (Yearly)

Company Size :11-50 employees

4.0

Jul 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Building Reputation with Trustpilot

Trustpilot has become an invaluable tool for managing our online brand reputation, allowing us to interact directly with reviewers and improve our services.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Trustpilot Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Trustpilot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Trustpilot?

Easy to integrate with websites, effectively increasing transparency and providing detailed insights into customer experiences and satisfaction.

What do you dislike about Trustpilot?

High subscription costs.

What features is Trustpilot currently missing?

A more streamlined interface for managing responses and a better-tiered pricing structure would make it more accessible.

Neha A.

Digital Marketing Specialist

Used the software for : 6-12 months (Monthly)

Company Size :11-50 employees

5.0

Jul 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Enhancing Engagement with Trustpilot

Using Trustpilot, we've significantly improved customer engagement by leveraging real feedback to refine our products and services.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Trustpilot Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Trustpilot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Trustpilot?

Improves product visibility and trust, enriches customer engagement, and offers comprehensive analytics for business improvement strategies.

What do you dislike about Trustpilot?

The text is grammatically correct as is. No changes needed.

What features is Trustpilot currently missing?

Integration options for additional social media platforms would extend the reach and impact of our review-driven marketing strategies.

Neha P.

Social Media Marketing Executive

Used the software for : Less than 6 months (Weekly)

Company Size :51-200 employees

4.0

Jun 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Trustpilot is the best review platform to empower customers and businesses

Trustpilot is a transparent review platform that enables customers to make well-informed decisions. All things considered, Trustpilot continues to be an essential resource for building consumer and company trust, driving accountability, and improving service quality.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Trustpilot IOS App Experience

1 2 3 4 5 6 7 8 9 10

Trustpilot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Trustpilot?

Businesses can improve customer experiences by using insightful feedback, whereas consumers can read reviews from real customers.

What do you dislike about Trustpilot?

However, trust may be impacted by sporadic fraudulent reviews and slow customer support responses.

What features is Trustpilot currently missing?

No distinction between fake and genuine customers and their reviews.

Nishita K.

Social Media Executive

Used the software for : 1-2 years (Weekly)

Company Size :201-500 employees

5.0

Jun 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

The best review management tool

Trustpilot's user-generated review platform is revolutionizing the management of businesses' online reputations. It is excellent software for finding reviews, pricing, and details of thousands of software products online. You can share your own experiences with the platforms you use and provide users with genuine feedback they need to consider before investing in a particular product.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Trustpilot Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Trustpilot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Trustpilot?

The interface is clean and simple. Users get to decide whether to trust a specific website or software based on the number of reviews published about it on Trustpilot.

What do you dislike about Trustpilot?

There is not much to dislike about the platform. The reviews are mostly genuine and helpful for people looking for the perfect software for their requirements.

What features is Trustpilot currently missing?

They can enhance their dispute resolution process to eliminate fake and malicious reviews. Doing so will help Trustpilot become a better website.

Anil S.

CMO

Used the software for : 1-2 years (Weekly)

Company Size :51-200 employees

5.0

Jun 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Trustpilot is the most trustworthy review platform

Trustpilot is one of the best review platforms I have come across. As a home manager, I need to find household items at the best prices. Trustpilot has helped me find genuine reviews of the e-commerce stores I need to order from and has helped me discover better, cheaper, and more trusted websites to fulfill my needs. I can also compare these websites to make informed choices.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Trustpilot IOS App Experience

1 2 3 4 5 6 7 8 9 10

Trustpilot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Trustpilot?

The text is grammatically correct and does not require any changes.

What do you dislike about Trustpilot?

You may find fake reviews. The software needs to update its review moderation policies to improve the trust and credibility of the software.

What features is Trustpilot currently missing?

Providing robust analytics and insights for businesses to analyze review data and track customer sentiment over time would add value to Trustpilot's offerings.

Oluwatobiloba A.

Marketing specialist

Used the software for : 1-2 years (Monthly)

Company Size :51-200 employees

5.0

Aug 28, 2023

Verified via linkedIn.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

A sincere reviewing software

Trustpilot has been a platform that helps me reach some software customer service teams when they refuse to check their emails. With an honest review on Trustpilot, I get quick feedback.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Trustpilot After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Trustpilot?

Im really impressed with Trustpilot because I get to read pure and honest reviews on their site.

What do you dislike about Trustpilot?

I wish they could improve on their requirements for being a qualified reviewer.

What features is Trustpilot currently missing?

None

What other products like Trustpilot have you used or evaluated?

None

Aimee

Head of Buyer Support

Used the software for : More than 1 year

Company Size :51-200 employees

5.0

Feb 14, 2019

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

TrustPilot works for us

TrustPilot has been great for our business. The only suggestion I have is that it would be nice to collect a bit more information from reviewers, such as their email addresses, so we can review their accounts and reach out to solve every concern.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Trustpilot?

Trustpilot is a well-trusted name in the industry.

What do you dislike about Trustpilot?

Trustpilot is a trusted name in the industry.

Claudia

Customer Service Supervisor

Used the software for : More than 1 year

Company Size :11-50 employees

5.0

Jan 29, 2019

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Trustpilot: Credibility and Honest Feedback For Your Company

Great software; keeps us focused on all the right aspects of our business with honest and direct customer feedback. Trustpilot gives us the tools to reach out to customers so we can follow up with them.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Trustpilot?

Trustpilot score on Google search lends credibility, gives us feedback from customers, is easy to use, and support is responsive and accommodating.

What do you dislike about Trustpilot?

Reporting invalid reviews is hard sometimes; options for reporting are limited. Reviewers can hide behind anonymous submissions.

Carraig

Marketing Analyst

Used the software for : 6-12 months

Company Size :51-200 employees

5.0

Jan 28, 2019

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Trustpilot

Trustpilot is a great service overall for capturing customer satisfaction, integrating reviews with the website, providing SEO impact, and building consumer trust for the brand.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Trustpilot?

The text is grammatically correct. No changes needed.

What do you dislike about Trustpilot?

The text is grammatically correct as is: "Some features could be better designed.

Princey

Business Controls Specialist

Used the software for : 6-12 months

Company Size :1001-5000 employees

4.0

Jan 28, 2019

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Trustpilot is great product

Great product for easy visibility and up-to-date feedback and customer usage information.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Trustpilot?

Ease of use, ability to see responses quickly.

What do you dislike about Trustpilot?

Individual emails.

Steffan

SEO Manager

Used the software for : More than 1 year

Company Size :51-200 employees

5.0

Sep 29, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

There are better platforms offering better services on the net.

No easy API. We have a walk-in business, yet TrustPilot refuses to let us use our IP to capture reviews from customers picking up their orders. Other platforms have no problem. They flag reviews that

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Trustpilot?

Some great integration tools. Fast replies.

What do you dislike about Trustpilot?

Incredibly difficult to work with. Refuses to provide allowances that other businesses receive and provides no detailed explanation. No ability to veto like Shopper Approved. Nearly impossible to integrate reviews we accumulated before paying for it.

Raquel

Digital Marketing Coordinator

Used the software for : 6-12 months

Company Size :11-50 employees

5.0

Jan 28, 2019

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Great Service Support

Great site, love using it, and their customer service is great. We were able to get a lot of reviews from our customers who don't engage much with our program anyway.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Trustpilot?

Great customer service and easy-to-implement add-ons to emails for customers to review!

What do you dislike about Trustpilot?

There are no grammatical errors in the text provided.

Ryan

President

Used the software for : More than 1 year

Company Size :11-50 employees

4.0

Jan 28, 2019

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Gathering Reviews made Easier

Trustpilot is an excellent choice for companies looking to save time gathering reviews and increasing their feedback. We were spending more time with fewer results before making the switch.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Trustpilot?

Trustpilot has automated our review collection process, saving us time. It has also increased our review rate compared to the past.

What do you dislike about Trustpilot?

With a company with tight margins, we wish the cost were a little lower. Reports have improved, but I think there are still some features that could be added.

David

Director

Used the software for : More than 1 year

Company Size :201-500 employees

4.0

Sep 29, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Trustpilot is a strong, recognizable brand

Somewhat difficult to set up, but once configured, it is a powerful tool to reinforce trust. Please add the capability to appear in the Google Knowledge Graph and possibly work on marketing material for Trustpilot.

Feature 5

Feature

Out of 5

Ease of use 3

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Trustpilot?

Nice interface, nice design on trust boxes.

What do you dislike about Trustpilot?

Not showing up in Google Knowledge Graph

Emily

Account Executive

Used the software for : Less than 6 months

Company Size :51-200 employees

5.0

Jan 28, 2019

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Best Trustpilot software

Thank you for giving me the opportunity to leave my personal review of the Trustpilot dashboard and software system!

Feature 3

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about Trustpilot?

Trustpilot allows for easy aggregation of reviews left for companies that have multiple store locations. I also enjoyed that you can reply directly to consumer inquiries and commentary right there in the dashboard.

What do you dislike about Trustpilot?

None! I would recommend Trustpilot.

Sarah

Operations Supervisor

Used the software for : More than 1 year

Company Size :11-50 employees

5.0

Jan 28, 2019

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Easy to Use

Thank you for making our review process easy to use and navigate. Knowing what our merchants think is very important to us, whether it's good, bad, or otherwise. We always want to know what we are doing well and what we can improve. We love working with Trustpilot for our review needs. Knowing where we stand with our merchants is crucial to growing our company, and Trustpilot makes it easy for us.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Trustpilot?

Easy access to reviews in real time and easy to respond.

What do you dislike about Trustpilot?

Easy access to reviews in real time and easy to respond. Correction: Easy access to reviews in real time and easy to respond to.

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