TS Queue Management

A solution that streamlines lobby management by effectively managing service areas by reduce waiting time of customers. Gain valuable and in-depth information about customer journeys, service touch points, peak hours and more.

TS Queue Management is not another Queue Management System. Our Queue Management System comes along with unique and nifty features. Peculiar modules such as, Agent and Skill Based assigning are embedded in the system. Moreover, our Queue Management Integration with CRM systems, make things less-complicated as it assists your representatives to get in touch with customer data at a glance with a 360 view. These impactful factors significantly differentiate us to stand strong and lead the market.

TS Queue Management core features

Skill based assigning
Based on the skills assigned for bank agents such as; cash handling, account
opening, lending and etc. The customer will be directed to the agent who is
skilled in the specific requirement which needs to be fulfilled by the customer.

Agent based assigning
If your customer has recently visited or been assisted before. TS Queue
Management System automatically identifies the previous assisted banking
agent and if he/she’s available for service, the customer will be automatically
directed to the agent.

Customer based/VIP routing
Based on customer segments such as VIP, these customers will be given
priority to bypass the standard queue and also to route the customer to priority
counters.

Netted Services
TS Queue Management system automatically transfer the next service to the
next agent immediately once the customer has finished with previous service
by the previous agent.

Monitoring & Live Reporting

Capture in-depth data & analytics from the back-end on how your workforce is
performing. TS Real-Time Monitoring Dashboard assists to preview pin-point
data for authorized members.

3 ways of claiming a token

QR Scanning and Login: By scanning the QR stationed at the
premises.

Making an appointment: Customers will receive a notification
regarding the confirmation of the appointment.

Virtual Booking: Customers can create their own profile to select
services by choosing their preferred branch.

PRO’s of using ts queue management system

Reduce wait times significantly: With the convenience of making
appointments on the go reduces physical queues.

Enhanced Service: Enhances workflow of your service ensuring a smooth
service.

Higher Customer Satisfaction: Customers will receive a timely and stressfree
service, This leads to a positive experience and higher customer
satisfaction.

Retrieve Customer Data: Using our CRM integration, easily track and
manage customer interactions.

TS Queue Management Dashboard

Get in-depth insights at a glance with TS Queue Dashboard. Drill down and collect data to the core. TS Dashboard helps to unveil the best performances of your employees using its KPI module. Get an overview of your company workflow. Drive your business forward by tracking data and insights. TS Real-Time Monitoring Dashboard assists to preview pin-point data for authorized members

Dashboard is the hub where all the insights are recorded. Yes, the Dashboard is restricted as it can be accessed only by authorized users. The authorized users can view in-depth data along with interactive graphs and insights. Using the TS Dashboard, branch, region data can be viewed with ease.

Few of the insights which can be viewed using the dashboard are;

• Real-time dashboard
• Web Based
• CRM Integration
• Measure KPIs
• Alerts & Notifications
• Drill down token wise
• Service time exceptions
• Interactive Infographics
• Category Management
• And More