Find the Best Unified Communication System
Best unified communication system includes Knowlarity, CallHippo, MyOperator, Accession Communicator, and Video RTC. This software brings together all the ways your business communicates and lets them “talk” to work together in one unified communication phone system – making your business much more efficient.
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List of 20 Best Unified Communication System
Emergents | 2024
Call center software for startups and small teams
Starting Price
Sprout
$ 0
21 Days
Free Trial
Product Description
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Read More About Freshdesk Contact Center (formerly Freshcaller)
Freshdesk Contact Center (formerly Freshcaller) Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Routing
- Call Monitoring
- Call Transfer
- Number Porting
- Call Barging
- Agent Extensions
- Custom Greetings
- Call Conferencing
- View all Features
Freshdesk Contact Center (formerly Freshcaller) Features and Usability-Based User Satisfaction Score
Category Champions | 2024
The Virtual Phone System for Super Efficient Teams
Starting Price
Basic
$ 0
For 10 Days
Free Trial
Product Description
CallHippo is recognized as the ultimate VoIP-based virtual phone system, designed to effortlessly elevate your business productivity and enhance sales engagement to unprecedented levels. Read More About CallHippo
CallHippo Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Analytics
- Global Connect
- Call Transfer
- On Hold Music
- Call Barging
- Interactive Voice Response (ivr)
- Custom Caller Id
- Smart Switch
- View all Features
CallHippo Features and Usability-Based User Satisfaction Score
Emergents | 2024
Unified Communication System for Mobile & Desktop
Starting Price
Available on Request
Product Description
Accession Communicator is a well-devised unified communication software for desktop and mobile devices. The easy-to-use software, known for its user-centric design, has a simple interface and comes with refined navigation, call routing, and mobile access features. Read More About Accession Communicator
Accession Communicator Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Voicemail
- Contact Management
- Call Analytics
- Integration With CRM
- File Sharing
- Presence Information
- Video Conferencing
- Group Chat
- View all Features
Accession Communicator Features and Usability-Based User Satisfaction Score
Emergents | 2024
Starting Price
Available on Request
Product Description
Video RTC is a multi-channel unified communication system devised for streamlining business communications. The tool helps create advanced video services and offers training via webinars, documentation, and live online, along with customer support services. Read More About Video RTC
Video RTC Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Cross Platform Compatibility
- Real Time Messaging
- Virtual Backgrounds
- High Definition Video
- Breakout Rooms
- Scalable Architecture
- Call Moderation
- Multi Device Support
- View all Features
Video RTC Features and Usability-Based User Satisfaction Score
Emergents | 2024
A High-Performance Unified Communication System
Starting Price
Available on Request
Product Description
UC Software is an efficient Unified Communication solution designed for small businesses. This dynamic software, compatible with Microsoft and Open Standard Environment, comes with an extensive set of handy features that help promote better business communication. Read More About Polycom UC Software
Polycom UC Software Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Polycom Siren 14
- Multi User Collaboration
- Voice Mail
- Acoustic Clarity
- Polycom Acoustic Fence
- Call Recording
- Call Routing
- Siren 14
- View all Features
Polycom UC Software Features and Usability-Based User Satisfaction Score
Emergents | 2024
Unified Resource Management System for Businesses
Starting Price
Available on Request
Free Trial
Product Description
FortKnoxster is a free web & app platform that facilitates secure communications over a network. The unified communication software, designed for multi-user collaboration, runs on blockchain technology to offer an end-to-end encrypted inbox & complete privacy. Read More About FortKnoxster
FortKnoxster Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Multi Device Sync
- User Authentication
- File Sharing
- Contact Management
- Two Factor Authentication
- Video Calls
- Screen Sharing
- Activity Notifications
- View all Features
FortKnoxster Features and Usability-Based User Satisfaction Score
Emergents | 2024
Starting Price
Available on Request
Product Description
Avaya builds a better customer experience by improving Contact Center Operations. It streamlines contact center operations and increases agent productivity. Read More About Avaya
Avaya Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Historical Reporting
- Workforce Management
- Remote Agent Support
- Call Back Functionality
- Agent Scripting
- Speech Analytics
- Call Recording
- Unified Communications
- View all Features
Avaya Features and Usability-Based User Satisfaction Score
Emergents | 2024
Starting Price
Available on Request
Free Trial
Product Description
DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversations are completely private. Read More About DialerHQ
DialerHQ Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- CRM Integration
- Ivr System
- Call Forwarding
- Auto Dialer
- Call Conferencing
- Call Routing
- Call Transfer
- Voicemail
- View all Features
DialerHQ Features and Usability-Based User Satisfaction Score
Emergents | 2024
Stay Connected with your Business, from Anywhere
Starting Price
Advance Plan
$ 233
Per Year
Free Trial
Product Description
Knowlarity is a leading cloud telephony solutions provider in India, enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform. Read More About Knowlarity
Knowlarity Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Recording
- Multi Level Ivr
- Real Time Reporting
- Call Tracking
- Ivr System
- Live Call Monitoring
- Call Conferencing
- Call Analytics
- View all Features
Knowlarity Features and Usability-Based User Satisfaction Score
Category Champions | 2024
Experience mobile-first cloud telephony
Starting Price
Office IVR System
$ 35
Per Month
Free Trial
Product Description
MyOperator is India's top cloud communication provider, with 10,000+ businesses like Amazon, Myntra, and Apollo using its offerings like Corporate Line, 360-degree Campaign Management, and Office IVR. Read More About MyOperator
MyOperator Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Sms Integration
- Toll Free Numbers
- Call Routing
- Call Analytics
- Call Queuing
- Ivr System
- Call Masking
- Live Call Transfer
- View all Features
MyOperator Features and Usability-Based User Satisfaction Score
Contenders | 2024
Starting Price
Available on Request
Product Description
Facebook Workplace is a popular web conferencing app that helps you conduct web conferences smoothly. With Workplace, you can make HD video calls to connect with your remote teams. You can also connect this app with the tools you are already using. Read More About Workplace from Facebook
Workplace from Facebook Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Hd Video Quality
- Live Streaming
- Screen Sharing
- Emoji Reactions
- File Sharing
- Third Party Integrations
- Chat Functionality
- Calendar Integration
- View all Features
Workplace from Facebook Features and Usability-Based User Satisfaction Score
Contenders | 2024
Starting Price
Available on Request
Free Trial
Product Description
Convoso is a cloud-based solution for call center management. It is a robust and reliable tool for the contact platform. Accelerate sales productivity by improving conversion time and delivering instant services. Read More About Convoso
Convoso Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Ivr (interactive Voice Response)
- Sms/text Messaging
- Lead Management
- Email Integration
- Call Recording
- Progressive Dialer
- Preview Dialer
- Real Time Reporting
- View all Features
Convoso Features and Usability-Based User Satisfaction Score
Contenders | 2024
Highly Customizable Voice, Messaging, and Video
Starting Price
Available on Request
Free Trial
Product Description
Thirdlane® Connect elevates team collaboration efficiency to new heights by seamlessly integrating various communication channels, including voice, messaging, video, and applications, fostering a unified and streamlined collaboration experience. Read More About Thirdlane Connect
Thirdlane Connect Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Instant Messaging
- Auto Attendant
- Mobile App
- Video Conferencing
- Webrtc Support
- Multi Tenant Pbx
- Voicemail To Email
- Call Analytics
- View all Features
Thirdlane Connect Features and Usability-Based User Satisfaction Score
Contenders | 2024
Unified communications platform for businesses
Starting Price
Available on Request
Free Trial
Product Description
Thirdlane Multi Tenant PBX presents an unmatched fusion of advanced PBX and Unified Communications features, boasting a cost-effective ownership model, straightforward usability, and unparalleled support. Read More About Thirdlane Multi Tenant PBX
Thirdlane Multi Tenant PBX Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Multi Language Support
- Instant Messaging
- Customizable Ivr
- Presence Management
- Call Queues
- Fax To Email
- Multi Tenant Architecture
- Unified Communications
- View all Features
Thirdlane Multi Tenant PBX Features and Usability-Based User Satisfaction Score
Contenders | 2024
Starting Price
Start Up
$ 25
Per Month
Free Trial
Product Description
Cloudli is an innovative software solution offering seamless communication, advanced call management, and robust security features. It enhances productivity with intuitive interfaces and real-time collaboration tools, ensuring businesses stay connected and efficient, no matter where their teams are located. Read More About Cloudli
Cloudli Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- File Sharing
- Video Conferencing
- Ivr System
- Auto Attendant
- Conference Calling
- Presence Status
- Call Recording
- Mobile App
- View all Features
Cloudli Features and Usability-Based User Satisfaction Score
Contenders | 2024
Flexible and cost-effective Business Phone System
Starting Price
Available on Request
Free Trial
Product Description
Thirdlane delivers an affordable business phone system that empowers communication across any organization. Its solution combines powerful VoIP technology with a full portfolio of collaboration tools, enabling teams to connect in meaningful ways that drive results. Read More About Thirdlane Business Phone System
Thirdlane Business Phone System Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Auto Attendant
- Unified Messaging
- Call Queues
- Voicemail To Email
- Direct Inward Dialing (did)
- Call Recording
- Call Analytics
- Find Me/follow Me
- View all Features
Thirdlane Business Phone System Features and Usability-Based User Satisfaction Score
Emergents | 2024
Starting Price
Starter
$ 25
Per Month
Free Trial
Product Description
Juphy is a collaborative customer service tool that works with Twitter, Facebook, Instagram, YouTube, and more to allow brands to manage all their mentions, comments, and direct messages in one inbox. Read More About Juphy
Juphy Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Priority Levels
- Custom Workflows
- Email Integration
- Mobile App
- Customizable Templates
- Real Time Notifications
- Team Collaboration
- Sla Management
- View all Features
Juphy Features and Usability-Based User Satisfaction Score
Contenders | 2024
Starting Price
Core
$ 30
User/Month
Free Trial
Product Description
RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized, and cost-effective solution. Empower the workforce to be connected by voice, video calling, team messaging, collaboration, and online conference meetings. Read More About RingCentral
RingCentral Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Real Time Analytics
- Call Conferencing
- Call Recording
- Call Whispering
- Performance Reports
- Predictive Dialer
- Workforce Management
- Call Transfer
- View all Features
RingCentral Features and Usability-Based User Satisfaction Score
Contenders | 2024
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Starting Price
User
$ 150
Per Month
Free Trial
Product Description
A B2B SaaS company for outbound call centers. We provide software for industries like telecom, finance, insurance, etc. Thousands of agents are using Adversus daily to improve outbound prospecting in Europe and US-based companies. Read More About Adversus
Adversus Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Call Barging
- Predictive Dialing
- Time Zone Management
- Call Transfer
- Campaign Management
- Lead Management
- Do Not Call (dnc) List Management
- Email Integration
- View all Features
Adversus Features and Usability-Based User Satisfaction Score
Contenders | 2024
Starting Price
Startup
$ 14
Per Month
Free Trial
Product Description
Pingbix is a platform that provides companies with tools to easily and effectively communicate with their customers. It offers applications such as email marketing, SMS, WhatsApp Business API, RCS, etc. Read More About Pingbix
Pingbix Caters to
StartUps
SMBs
Mid-Market
Enterprises
Features
- Integration With CRM
- File Sharing
- Screen Sharing
- Security And Encryption
- Voicemail
- Web App
- Call Forwarding
- Voice Calling
- View all Features
Pingbix Features and Usability-Based User Satisfaction Score
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What is the Unified Communications System?
A Unified Communications system (UC) integrates various communication methods within a company. You probably communicate with your company in several ways, including phone calls, video conferencing, instant messaging, emails, SMS, faxes, etc.
In a brand new world spurred by digital transformation, we have entered an era where work is no longer restricted to a specific desk, phone, or computer screen. The result has been an influx of innovative and awesome communication tools, designed for almost every touchpoint in the average business.
Enter the savior termed, Unified Communications. It describes not only how we connect different communication systems for the digital workforce, but also a plethora of collaboration tools! This explains the origin of the phrase UC&C (Unified Communications & Collaboration) which has pretty much become the buzzword these days.
So basically, Unified Communications refers to a phone or communications system that unifies or integrates multiple communication methods within a business. For a business to grow successfully, effective communication between its various elements is the key.
UC ensures a high degree of effective communication throughout the globally-dispersed workforce by giving access to a secure system equipped with;
- SMS & IM
- Voicemail
- Scheduling meetings
- VoIP & Video Conferencing
- Web Conferencing
- Screen & document management, etc.
Benefits of Unified Communications System for Employees & Business
Unified communication software not only helps you save money but also positively impacts innovation, efficiency, and productivity. Read on for a lowdown on the major benefits of the new technology over traditional phone systems.
1. Streamlined packaging:
Unified communications provide real-time access to services such as phone communications, messaging, data sharing, and conferencing from a wide variety of devices and allow every executive, staff member, and customer to move seamlessly between them. By bundling these services and partnering with a world-class vendor, businesses gain opportunities of scale and can optimize productivity across all business operations. When applied across all business units in an organization, there is a definite reduction in costs.
2. Unified Communications Systems move with you:
Working remotely is the current biz flavor and it seems like a trend that is there to stay. With the unmatched benefits afforded by best-unified communications solutions, there is the boon of instant connectivity that ensures seamless communication irrespective of your actual physical location! Now seriously, how cool is that?!
3. Superior reliability:
Unified Communications solutions providers offer superior reliability by creating performance redundancies that protect against downtime. Combine this optimal redundancy with a top-notch data center and major cloud provider access and you've got a UC plan to keep business running even in the direst situations.
4. Transformative real-time collaboration:
Unified communication systems provide common grounds where strategy, operations, and production coalesce. Real-time collaborations result in quick problem solving across multiple channels resulting in an undisputable competitive edge over others.
5. Hardware requirements & staffing:
Unified Communications system allows you to move every purchase, update, and maintenance task associated with telecom to the provider and shift skilled IT staff to projects that progress the competitive strengths of the company. By removing maintenance headaches and costs, organizations can reap significant savings.
6. Round the clock access & enhanced remote capability:
For unhindered operations, you need a telecommunications system that is as efficient as your team and you! Unified Communications allows remote teams to continue working seamlessly while other teams are not available.
7. Enhanced Customer Interactions:
First impressions are pretty much the last and every dropped call and failed video conference due to bandwidth issues leaves an indelible mark. For smaller organizations, UC delivers the perception of strength and market dominance.
8. Advanced features & access:
If your business is pushing major data uploads to the cloud, chances are, your teams are using cutting-edge, bandwidth-sucking apps and programs. The advanced features available on a UC plan allows your team access to the tools that will support development.
9. Dependable security:
Because UC means just one vendor, your data is more secure. Look into vendor data center certifications and credentials to be sure they meet the recommended guidelines and key governmental regulations.
10. Unified bill equals happy accountants:
Unified Communications is a one-vendor solution. And your accounting department is going to love it. One monthly bill, transparent line items, and flexibility to scale up and down to reduce wasted bandwidth are all indisputable benefits of UC.
11. Embracing the BYOD work culture & changing employee lifestyle considerations:
To attract & retain team members that can add measurable contributions, you'll need to make it worth their while. Consider how important a "Bring Your Own Device" culture is to the next generation of employees and what lifestyle choices they prioritize. The telecom capabilities of UC closely align with how your future employees are already communicating, thereby creating a workplace culture they will understand and embrace.
Features of Unified Communications System
Unified communications solutions have undoubtedly helped in increasing productivity in the business world. Here is a lowdown on the top 5 features of the Unified Communications System.
1. Video conferencing:
In the changing world and work scenarios, video conferencing software is a handy tool to have for global companies & when traveling is not feasible. Traditional phone communications have evolved to include visuals like real-time video and screen-sharing capabilities. This is a favourite feature for long-distance face-to-face meetings, webinars, and conducting meetings where the subject matter is more complicated than a typical voice call can handle.
2. Unified Messaging:
One of the greatest advantages of the cloud is anytime, anywhere access. If you have an internet connection, you can get to all of your messages including voicemail, email, chats, faxes, and text messages. There are many components of unified messaging applications. These systems deliver all your messages into a single inbox. As a result, people can manage and interact with their messages more flexibly. Once you access the messages, you can forward, share, and respond accordingly. Larger businesses will also enjoy the reduced cost of physical servers.
3. Automated Attendants:
The automated attendant's feature of unified phone systems is another feather in its cap! This feature helps you avoid missing calls. These systems transfer calls directly to an extension without going through receptionists. Callers will get a menu that gives them simple directions. For example, if a caller wants to speak to an operator, they have to press a number on their phones. That eliminates the possibility of missing calls.
4. Instant Messaging:
In video conferences, IM apps allow participants to communicate with each other, or send documents for everyone to view. These services have made communication a lot cheaper. IM apps can also be used as an alternative or as a complement to traditional long-distance telephone services. This can end up saving you a lot of money. In case you are in the middle of a phone call, and still, need to get information from someone, you don’t have to hang up. You can simply use IM apps to contact the resource person as you carry on with the conversation.
5. Desktop sharing:
This allows users to access their desktop content remotely. You can access your desktop content from any geographical location and through any computer. These services also help in the quick resolution of tech problems. You can use online computer support to troubleshoot and fix any problems your computer has. The same app can also be used to find updates for your computer. In other words, desktop sharing allows remote tech support for devices.
Industries Benefiting from Unified Communications System
The following industries (not an exhaustive list) are deemed to benefit from unified communications solutions.
- Banking, Financial Services, & Insurance
- Telecom & IT
- Consumer Goods & Retail
- Healthcare
- Public Sector & Utilities
- Logistics & Transportation
- Travel & Hospitality
- Others (Education, Media and Entertainment, and Manufacturing)
Commonly Encountered Problems With Solutions
Here’s how unified communications and collaboration can solve the biggest challenges in enterprise communication.
1. Communications are split between multiple devices and applications:
Desk phones, mobile phones, softphones, IM apps, web apps, collaboration apps, and even good old voicemails: our communication is fragmented like never before. And everything uses a different phone number or user account. Unified communications and collaboration provide employees with access to all the communications channels they need in one place: phone calls, messaging, video chat, and web conferencing. All this with one phone number, one user account, one identity.
2. IT departments need to maintain lots of devices and apps, and keep security tight:
The proliferation of devices, apps, and services takes its toll on IT departments too. Unified communications and collaboration can help enterprise IT departments take control. Cross-platform applications will work for every employee, no matter whether they use Windows or Mac, Android, or iOS. IT departments can provision user accounts from one central location, and only need to train employees to use one set of apps, with a consistent UI. And finally, IT can rest assured that employees are communicating and sharing data on secure channels, with centralized permission control, backed up by their trusted relationship with their network operator.
3. Work/life balance is threatened by work communications on personal devices, in personal time:
For employees who receive work calls and messages on their personal devices, it can be hard to switch off. The divide between work time and personal time gets pretty blurry, leading to increased stress and fatigue.
Unified communications and collaboration give employees the tools they need to keep their work life and personal life separate. By making use of granular call control synced across all connected devices, employees can make sure they only receive work calls and messages in work time, so that they are never again disturbed in their personal time.
4. Conference calls are a UX nightmare:
Old fashioned conference calls, where multiple parties try to dial into a conference bridge and attempt to make sense of each other despite disconnections, garbled introductions, unintentional interruptions, and bad voice quality, are the bane of many professional lives. A cloud-hosted collaboration platform can provide employees with intuitive apps on their favourite devices, HD voice and video, desktop and application sharing, IM chat, session recording, and presenter controls (like automatic muting of all participants). Each participant can see the name of all the other participants and can see the name (and video image) of the current speaker.
FAQs
UC services can also include call monitoring, recording, and quality services. Unified Communication and Collaboration, or UC&C adds collaboration services to the UC mix, such as file sharing tools, screen sharing, scheduling, and calendars.
UCaaS is “Unified Communications as a Service.” It’s a sub-category of Software as a Service, or SaaS, wherein a service provider delivers software products through the web. UCaaS allows companies to access their UC solutions through a cloud environment.
In a digital workspace, work becomes less of a specific location, and more of a shared selection of goals and projects that can be carried out using specific tools and technologies. The digital workspace supports remote working, by allowing employees to access the same tools over the cloud, on any device or system.
Unified Communication System Reviews
Thirdlane Multi Tenant PBX
5
Thirdlane Multi Tenant PBX provides a versatile platform designed to support businesses managing multiple clients or tenants. With a focus on flexibility, it offers deep customization options and advanced PBX functionality, allowing MSPs and resellers to tailor their services to individual customer needs. While it delivers solid performance, the platform's complexity may require some technical expertise, especially during the initial setup.
Pingbix
5
They provide one platform for all your business needs. Their products are really good; we now depend on Pingbix for all our future business needs.
Cloudli
4
The HyperX Cloud 2/Cloud II are better gaming headphones than the Razer BlackShark V2 X. The HyperX is more comfortable, better built, and has a more neutral sound profile, which some users may prefer. They also have a wired USB connection, and their boom mic offers better noise-handling performance.