Overall Upwork Reviews

Here's an unbiased review of Upwork. Discover how Upwork users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.6/5

Based on 16 Reviews

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Feature 4.4

Feature

Out of 5

Ease of use 4.4

Ease of use

Out of 5

Value for money 4.4

Value for money

Out of 5

Customer support 4.5

Customer support

Out of 5

Likelihood to recommend 85.5%

Likelihood to recommend

Out of 100%

Upwork Pros and Cons

"I love the fact that there are various ways to make money on this awesome platform. The platform also charges just 10 percent, which is great compared to other related platforms out there."

"Upwork offers a vast marketplace for freelancers to connect with clients worldwide."

"A wide range of projects, a secure payment system, easy communication with clients, and a user-friendly interface make it a go-to platform for freelancers."

"I really do think they should work more on fewer spam projects that dont eventually hire anyone. In most cases, clients post projects without hiring anyone, and this is costing freelancers quite a lot of money and time when they submit proposals."

"The competitive landscape can make it challenging to stand out and secure consistent work."

"High competition for jobs."

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Showing 16 out of 16 Reviews

Hear directly from customers who have used Upwork. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

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Damilare J.

Freelance Graphic Designer

Used the software for : 2+ years (Daily)

Company Size :1-10 employees

5.0

Dec 10, 2024

Verified via linkedIn.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Upwork Review: Top platform for freelancers of various skillset

Upwork is an awesome platform to start your online business. It accommodates various online skillsets. It is quite an easy-to-use platform with various features that can help secure a project in little time.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

I love the fact that there are various ways to make money on this awesome platform. The platform also charges just 10 percent, which is great compared to other related platforms out there.

What do you dislike about Upwork?

I really do think they should work more on fewer spam projects that dont eventually hire anyone. In most cases, clients post projects without hiring anyone, and this is costing freelancers quite a lot of money and time when they submit proposals.

What features is Upwork currently missing?

Of recent Upwork has introduced quite a number of amazing features and i think they should also consider is under Networking Opportunities: A dedicated space for freelancers to network, collaborate, or form teams for larger projects could foster community and open more opportunities.

What other products like Upwork have you used or evaluated?

Saim i.

ceo

Used the software for : 1-2 years (Daily)

Company Size :5001-10,000 employees

5.0

Oct 21, 2024

Verified via Business email.

Verified Reviewer

Upworkis a A Versatile Platform for Freelancers

Upwork offers a vast marketplace for freelancers to connect with clients worldwide. With its user-friendly interface and robust search features, finding suitable projects is relatively easy. The platform's secure payment system and dispute resolution process provide a safe environment for both parties. While there's a competitive landscape, building a strong profile and showcasing quality work can lead to consistent opportunities.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

Upwork offers a vast marketplace for freelancers to connect with clients worldwide.

What do you dislike about Upwork?

The competitive landscape can make it challenging to stand out and secure consistent work.

What features is Upwork currently missing?

As an AI language model, I cannot access real-time information about Upwork's specific features. However, based on general feedback and trends in the freelancing industry, some potential missing features or areas for improvement might include: Enhanced AI Matching: While Upwork already uses AI to suggest projects, further refining this algorithm could lead to more accurate and relevant matches for freelancers. Improved Dispute Resolution: While Upwork has a dispute resolution process, streamlining this process and providing more transparency could help resolve issues more efficiently. Expanded Payment Options: Offering a wider range of payment options, including cryptocurrency or local payment methods, could benefit both freelancers and clients. Enhanced Communication Tools: While Upwork provides basic communication features, more advanced tools like video conferencing or real-time collaboration could enhance project efficiency. Better Portfolio Management: A more intuitive and customizable portfolio management system could help freelancers showcase their skills and experience more effectively. It's important to note that these are just potential areas for improvement, and Upwork may already be addressing some of these issues. For the most accurate and up-to-date information, I recommend checking Upwork's official website or user forums.

What other products like Upwork have you used or evaluated?

Akash T.

Freelance Consultant

Used the software for : Less than 6 months (Monthly)

Company Size :201-500 employees

5.0

Jul 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Upwork: Unlocking Freelance Opportunities

Upwork has expanded my freelance opportunities by connecting me with diverse projects and clients worldwide.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Upwork IOS App Experience

1 2 3 4 5 6 7 8 9 10

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

A wide range of projects, a secure payment system, easy communication with clients, and a user-friendly interface make it a go-to platform for freelancers.

What do you dislike about Upwork?

High competition for jobs.

What features is Upwork currently missing?

Improved dispute resolution mechanisms and more detailed project tracking tools would enhance the platform's usability for freelancers and clients alike.

Elijah T.

Gig Worker

Used the software for : 6-12 months (Daily)

Company Size :51-200 employees

4.0

Jul 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Navigating Freelance Work with Upwork

Upwork has been instrumental in managing my freelance career by offering a platform with diverse job listings and efficient payment processing.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Upwork Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

A variety of projects, a transparent payment system, the ability to build long-term client relationships, and access to valuable resources for freelancers.

What do you dislike about Upwork?

Platform fees can be high.

What features is Upwork currently missing?

Better communication tools for freelancers and clients to collaborate effectively and more robust freelancer profiles with portfolio integration.

Sanya C.

Talent Acquisition Specialist

Used the software for : 1-2 years (Monthly)

Company Size :1-10 employees

5.0

Jul 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Empowering Freelancers with Upwork

Upwork empowers freelancers by providing a platform to showcase their skills and connect with clients globally, fostering professional growth and opportunities.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Upwork IOS App Experience

1 2 3 4 5 6 7 8 9 10

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

Global reach, diverse job categories, secure payment methods, and extensive client vetting processes ensure quality work engagements.

What do you dislike about Upwork?

Some projects have low budgets.

What features is Upwork currently missing?

Enhanced search filters and matching algorithms to help freelancers find relevant projects quickly and more effectively.

yash s.

Marketing Manager

Used the software for : 1-2 years (Monthly)

Company Size :201-500 employees

4.0

Jun 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Upwork is a game-changer platform for freelancers like me

As a freelancer, Upwork has completely transformed the way I work. It offers endless opportunities to market my skills and establish connections with clients across the globe. I value the flexibility it provides, allowing me to select projects that fit my schedule and areas of expertise.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Upwork Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

The variety of projects available on Upwork is impressive, and the platforms interface is user-friendly, making navigation a breeze. The payment protection feature gives me peace of mind, ensuring that I am compensated fairly for my work.

What do you dislike about Upwork?

The service fees are quite high. They directly impact my earnings.

What features is Upwork currently missing?

While I am happy to have found this platform that helps me earn through freelancing, I believe it could improve by providing better freelancer profile layouts to help clients make informed decisions.

Sakshi C.

Senior Consultant

Used the software for : 6-12 months (Yearly)

Company Size :501-1000 employees

5.0

Jun 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Upwork is the best software to find work and earn money through your skills

I value the platform's transparency and the ability to negotiate terms directly with clients. It has been helping me find work for the past two years. The main advantage of the platform is that clients cannot defraud freelancers by not paying them, as Upwork takes care of it. Moreover, Upwork has an easy-to-use interface, which makes it easy for freelancers in any field to create profiles and find work.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Upwork IOS App Experience

1 2 3 4 5 6 7 8 9 10

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

It helps you find a pool of clients and freelancers easily. You can select the most appropriate ones according to your preferences. As an Upwork user, I appreciate the platforms built-in messaging and collaboration tools, which streamline communication and project management.

What do you dislike about Upwork?

Upwork is the best platform for earning more as a freelancer; there are no cons to the software.

What features is Upwork currently missing?

It can become a better platform by providing better and personalized project recommendations as per the skills and preferences.

Parnika K.

Business Consultant

Used the software for : Less than 6 months (Daily)

Company Size :501-1000 employees

5.0

Jun 03, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Best mediator service between service buyers and freelancers

Upwork offers a user-friendly interface and intuitive search filters that make it easy to find projects aligning with my expertise and interests. It also ensures that clients make the payment after receiving the work.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Upwork IOS App Experience

1 2 3 4 5 6 7 8 9 10

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

I appreciate Upwork's efforts to foster a supportive community through webinars, forums, and skill-building resources.

What do you dislike about Upwork?

The platform has a high service fee. It can almost eat your earnings, especially if you are into small projects. The competition is also fierce, which makes it hard to find clients for new freelancers.

What features is Upwork currently missing?

Upwork could consider implementing more robust project management features, such as task tracking and invoicing tools. Additionally, offering more personalized support and guidance for freelancers navigating the platform would be beneficial.

Priyanshu

IT Specialist

Used the software for : Less than 6 months (Daily)

Company Size :11-50 employees

4.0

Jun 05, 2024

Verified via linkedIn.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Professionals Freelancing made easy via Upwork.

Upwork allows our clients to easily hire professionals instead of sifting through resumes or seeking out individual people online. Upwork facilitates the search for the necessary skills, the setup of projects for professionals to apply to, and the review of their work in a time-saving and effective manner. Upwork includes secured jobs, guaranteed payment, and a professional environment maintained by rules and regulations. Unlike other sites, there is no risk of not getting paid, and it's a highly trustworthy platform for clients and freelancers. Upwork is one of the best platforms to upgrade your skills in any field at your comfort and time.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

Well, Upwork allows our clients to easily hire professionals instead of sifting through resumes or seeking out individual people online, along with a fixed payout guarantee for every successful work completion.

What do you dislike about Upwork?

Well,Nothing to be disliked for Upwork just 20% fees that Upwork takes from our earnings is definately annoying.

What features is Upwork currently missing?

Well for indian users UPI payments are not added.

Abhishek A.

Office Manager

Used the software for : 1-2 years (Daily)

Company Size :1-10 employees

5.0

Apr 18, 2024

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

The reviewer received a nominal gift card as appreciation for submitting this review.

Incentivized Review

Very complicated platform.

I have been using Upwork for more than two years. One can find a job and work as a freelancer, but it's also a platform that is very hard to navigate. You will require a laptop to get the full functionality of the website. The mobile app is available, but there are very limited options. Personally, I would recommend people to find a better place than Upwork, as I got scammed on Upwork. If you want to use it, then be aware of all the conditions and payment terms before working. I was scammed once for $200, and that is still a nightmare for me. I have earned some money too, but I am still not confident about this app.

Feature 4

Feature

Out of 5

Ease of use 3

Ease of use

Out of 5

Value for money 3

Value for money

Out of 5

Customer support 2

Customer support

Out of 5

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

Its a platform where a freelancer can find work and find suitable work for him as per his qualifications. But be very careful while using Upwork.

What do you dislike about Upwork?

Customer support takes 24 hours to respond or even more. They will show bonus money in your account sent by a client but they don't deduct it immediately from client and on later stage upwork will say that there's an issue at client's payment method.

What features is Upwork currently missing?

Too many security constraints.

What other products like Upwork have you used or evaluated?

Freelance

Sohail S.

Upwork

Used the software for : Less than 6 months (Monthly)

Company Size :10,001+ employees

4.0

May 15, 2023

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Review about Upwork

Upwork is a professional earning website. It is a legitimate platform and easy to use. I appreciate Upwork and believe everyone should use this website.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

I really like everything on this website. I like its features, policy, and terms.

What do you dislike about Upwork?

Its loading speed is slow. Its proposal speed is slow and its milestone terms are bad.

What features is Upwork currently missing?

No, everything is present in this website ???."Upwork" is best.

What other products like Upwork have you used or evaluated?

I used fiverr.

Mary S.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Aug 03, 2021

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Freelancers Platform

Upwork is an excellent platform that fosters professional growth by setting high challenges and goals, allowing me to see that I can achieve them. It is also highly reliable, ensuring the protection of both parties: client and freelancer. I highly recommend it.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Rahul

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jul 13, 2021

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Upwork Freelancer Plus

Upwork Freelancer Plus is the best if you are a freelancer or a freelancing firm, as it offers benefits beyond the standard plan and increases the chances of your proposal being accepted by highlighting it. It also provides 80 free connects every month for placing bids. Another feature that makes it the best is that it gives us an indication of other bids, allowing us to bid accordingly, which further boosts the chances of our proposal being accepted. This plan makes everything easier, but in the end, what will matter most is your work and your ratings.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Upwork IOS App Experience

1 2 3 4 5 6 7 8 9 10

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

Provides the data of placed bids, which allows us to place new bids accordingly.

What do you dislike about Upwork?

More connects should be provided, and the connect limit should be increased for unused connects.

Do you think Upwork delivers value for the money spent?

Yes

Are you satisfied with Upwork features?

Yes

Did implimentation of Upwork was easy?

Yes

What features is Upwork currently missing?

Platform itself should have option for calling or have video conferencing with the client

Nandeesh Y.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Nov 13, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Using upwork since 6 months

Upwork is for people who have offline work experience. It is better than freelancing. Skills matter here.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Upwork Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

A good number of people are using Upwork, which provides many options.

What do you dislike about Upwork?

Even after uploading projects, its difficult to get verified. Need guidance on how to get verified to start work.

Do you think Upwork delivers value for the money spent?

Yes

Are you satisfied with Upwork features?

Yes

Did implimentation of Upwork was easy?

No

What features is Upwork currently missing?

Registration and verification process is difficult. A guidance is missing there.

What other products like Upwork have you used or evaluated?

Freelance is like Upwork. But upwork is better.

How Upwork is better/different from its competitors?

Many people us upwork. So many work are for sale.

Jagdish S.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Sep 16, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Best place to earn

Upwork is the best place to earn, and their tracking software is also very good. If you want to start your business, go for it. You can find many jobs on Upwork that match your skills. Just apply for them, get hired, and earn well.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

roopak k.

Used the software for : 1-2 years

Company Size :51-200 employee

3.0

Sep 07, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Features and UX needs to be improved

I use the Upwork app daily. Upwork is an amazing platform to find freelancing jobs. I have been using it for 5 years now. They recently launched a mobile app that makes work much easier. It provides features like messaging and applying to jobs. While the Upwork web app has all the required features, from job search to customer support, withdrawals, and work diaries, the Upwork mobile app has a very limited set of features. It is missing some very basic features, like reviewing the Upwork diary and accessing customer support. The messaging feature is the primary function of the app, but it lacks in user experience. Attachments take longer to download. Another issue is that whenever you log out from the app to log in on another device, it just closes down on you.

Feature 3

Feature

Out of 5

Ease of use 2

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Upwork Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Upwork After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Upwork?

The messaging feature is really good. It saves time when you are away from your desktop.

What do you dislike about Upwork?

Work diary, customer support, job searching, and work history

Do you think Upwork delivers value for the money spent?

Yes

Are you satisfied with Upwork features?

No

Did implimentation of Upwork was easy?

Yes

What features is Upwork currently missing?

Work diary details

What other products like Upwork have you used or evaluated?

Freelancer app

How Upwork is better/different from its competitors?

Easy to use, specially how they have added the features for low bandwidth usage like gmail

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