Best Call Center Software in USA
Here is a list of top Call Center Software in USA: RingCentral, Ooma, Salesforce, Freshdesk Contact Center (formerly Freshcaller), and CallHippo. These Call Center Software are designed to enhance the efficiency of your business operations.
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List of Best Call Center Software in USA
CallHippo Coach is a Conversation Intelligence Software powered by AI & ML. Suited for B2B SMEs, mid-market companies and contact centers, CallHippo Coach allows sales teams record, transcribe and audit all the customer conversations without the need to listen to every single call. Read CallHippo Speech Analytics Reviews
Starting Price: Available on Request
Recent Review
"It was a great experience, I really liked this application " - Fatima Alameddine
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Nothing |
Very very expensive, nothing good about it what it looks is different from what it is don't fall in their trap, they can't be trusted i was told to even remove my review for the first time i had written about them, i took it into consideration but now can't even take it up anyone they are cheaters |
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No |
Nonono |
Formulated with Sunshine platform, Zendesk Talk is a powerful call center software that every business needs. You can create self-service portals for customers, set personalized IVR messages and do live chats over a single click. Read Zendesk Talk Reviews
Starting Price: Available on Request
Recent Review
"Amazing clarity and connectivity" - Abhijeet
| Pros | Cons |
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Chrome integration |
None |
A smart CRM that provides you with contact management, marketing automation, web analytics, telephony, newsletter management, 2-way emails, real time activity alerts, third-party integrations, and much more. Read AgileCRM Reviews
Starting Price: Available on Request
Recent Review
"It stands as exceptional software, an all-in-one problem solver." - Belle Gagihuddun
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In my opinion, AileCRM is a powerful platform that manages all our customer records efficiently. It's really good for keeping databases organized and working seamlessly with other useful tools. What's great is how user-friendly this CRM tool is. |
My experience with AgileCRM is entirely positive. It provides immense help and is remarkably easy to use. |
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AgileCRM efficiently centralizes all aspects while providing adaptability, customization, and ease of use. It stands as a valuable asset for nurturing favorable customer relationships. As an expert in automation, I wholeheartedly endorse it to streamline customer interactions and minimize manual efforts. |
We've had an amazing experience with AgileCRM, and there haven't been any issues. |
AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, easily manage your business communications from anywhere in the world. Learn more about AVOXI
Starting Price: $20 User/Month
Voiso is a premium telecom software solution designed to streamline call center operations. In addition to customizable dashboards, agile historical reporting, and advanced call recording features, Voiso offers DID numbers from 120+ countries, only a few clicks away. Learn more about Voiso
Starting Price: $49 Single User
Convoso is the cloud-based solution for the call center management. Having robust and reliable tool for the contact platform. Accelerate the sales productivity by improving conversion time and deliver instant services. Read Convoso Reviews
Starting Price: Available on Request
Recent Review
"The best call center software!" - Jesse Frohling
| Pros | Cons |
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Pros: The best implementation and support team I have ever worked with. They help you set up everything and are always there for you when you need help or if there are any issues. The software is incredibly powerful and customizable. Its features far exceed any other solution in the market for outbound call center software. The predictive dialer increased our contact rates and with their hyper-accurate voicemail detector, we saved a lot of time and money. |
Cons: The admin interface could be improved to be more visually pleasing but the customization of the software makes up for it. |
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List Management, Real time Dashboard, Dynamic Scripting, Answering Machine Detection, Compliance Support |
It requires a newer computer and strong internet. |
Cloud-based solution for growing call center teams and sales representatives. CrazyCall is a Cloud Telephony for Call Centers & Sales Professionals that are accessible right within your browser, without any installation or complex billing. Learn more about CrazyCall
Starting Price: $10 User / Month
DialedIn is the complete SaaS-based Call Centre management system for small and mid-sized users. Having all the modules for outbound predictive dialing managed preview dialing and queued progressive dialing. Learn more about DialedIn
Starting Price: $89 User/Month
MightyCall is the cloud-based Call Center management system to handles incoming calls, toll-free number, local and vanity numbers, voicemails etc. By helping, the user can receive and make a call by web browsers and mobile app too. Read MightyCall Reviews
Starting Price: $15 User/Month billed annualy
Recent Review
"If you are looking for the best voip, MightyCall is the one for you!" - Alex Palmer
| Pros | Cons |
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MightyCall is a valuable tool for small businesses. I am pleased with its ability to be easily adapted to meet the unique requirements of our business. |
I have no complaints about their service. Only the price could be a little cheaper |
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Support responds very quickly and helps to solve any problems. Very easy to use and good UI. All features included. |
In principle, everything suits the functionality, it would be possible to improve the design of your personal account |
Enthu is a Conversation Intelligence Software powered by AI & ML. Suited for B2B SMEs, mid-market companies and contact centers, Enthu allows sales teams record, transcribe and audit all the customer conversations without the need to listen to every single call. Read Enthu Reviews
Starting Price: $15 Per Month
Recent Review
"Great for agent coaching" - Richard
| Pros | Cons |
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Ease of usage, quick onboarding, agent llevel metrics |
Downloadable reports should be built |
JustCall is a customer communication platform powered by AI. It enables instant connections with customers through Voice, SMS, and WhatsApp. With JustCall, you can streamline workflows and provide coaching to your teams, all through a unified interface. Learn more about JustCall
Starting Price: $19 User/Month, Billed Annually
Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews
Starting Price: Available on Request
Recent Review
"It improves teamwork within a set of applications" - Sabine Talstov
| Pros | Cons |
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There is an air of ease and comfort right from the start; the interface is intuitive and practical; you will like the help it provides and, of course, there are many advantages to using it to create a compelling sales management plan. |
There should be a way to put a more reasonable monetary value on its exorbitant price. |
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The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company. |
A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector |
VoxDesk is a cloud-based contact center software program that supports users with call scripts, automatic calling, alerts, and more. Additionally, the platform provides capabilities like productivity monitoring, reporting and analytics, sales connectors, and more. Read VoxDesk Reviews
Starting Price: $15 Per Month
Recent Review
"Unlocking Performance Potential: The Voxdesk Utilization Advantage" - Erman Saarman
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Voxdesk is my favored choice for its impressive speed and flawless performance. It facilitates client connections, bypasses unanswered calls, and optimizes customer service using pre-recorded messages. |
Currently, I don't have any negative opinions regarding Voxdesk. Its ease of use is quite impressive, and all the features work smoothly, without any noticeable delays. It's undoubtedly the most outstanding application I've come across for dialing purposes. |
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So far, my experience with VoxDesk has been fantastic. Their customer service team is outstanding and accessible 24/5. Setting it up with our applications and tools has been straightforward. |
The utilization of VoxDesk has led to a marked productivity improvement for us, and there haven't been any hiccups up to this juncture. I'll promptly share any changes that come about. |
A mobile-based app to facilitate sales. Through the app, you can manage your leads and make calls to prospects even from the comfort of home. Real-time monitoring and analysis gives you full control of the conversions and lead management. Read NeoDove Reviews
Starting Price: $11 Charges per User, Billed Annually
Recent Review
"Features 4/5 and service 5/5" - Jay
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The service and support provided by NeoDove are excellent.Best telecalling CRM |
NeoDove is the top CRM, and I don't see any areas that need improvement. |
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I have used NeoDove. NeoDove has best telecalling services. NeoDove telecalling CRM is one of best example. |
no |
Vonage is a cloud-based Intelligent Phone System that unified communication for small and medium-sized business. Features i.e business asset by customers budget, good services, customize and save time and money and give smart advice. Read Vonage Reviews
Starting Price: $20 Per Month
Recent Review
"Unleashing Communication Potential: A Comprehensive Review of Vonage" - Daniyal
Expand your Customer Experience Horizon with Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. Read NovelVox Agent Desktop Reviews
Starting Price: Available on Request
Recent Review
"Increased work efficiency and call resolution" - David Smith
| Pros | Cons |
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NovelVox offers 3rd party integration and it is the best thing we can have for our business. It is seamlessly integrating with over Salesforce and Zendesk applications and thereby helps you deliver a personalized customer experience every time. |
Nothing as such |
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The marketing team is very supportive. |
Nothing such as |
VICIdial is an AI-powered call center software that helps you to cut down your operational cost, note down your customer activity, integrate CRM in your sales and reduce manual work by leaps and bounds. Read VICIdial Reviews
Starting Price: Available on Request
Recent Review
"Light and fast call center solution" - Deepu Yadav
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Very less mistakes |
Intro |
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Easy to configure and use |
Material design |
Nextiva is instantly accessing enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. Read Nextiva Reviews
Starting Price: $20 Per Month
Recent Review
"My Experience with Nextiva" - Arnie Francisco
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I like Nextiva because it is very easy to use. It is Cost Effective compared to other VOIP providers and they have a better recording portal. |
The part where you really have to call their Support to assist you in onboarding process. Nothing on their dashboard where you can do it yourself. Nothing in there where you can delete a line and request to adjust an invoice. Everything has to be over the phone. But mind you, they have better customer service dept. Staff are friendly. |
NICE inContact Call Center is a fully featured Call Recording & Analytics Software designed to serve Enterprises, SMEs. NICE inContact Call Center provides end-to-end solutions designed for Windows. This online Call Recording & Analytics system offers Call Sharing, Distributed Call Recording, Recording Bookmarking, File Transfer, Scheduled Recording at one place. Read NICE inContact Call Center Reviews
Starting Price: Available on Request
Promero is a fully featured Call Center Software designed to serve SMEs, Agencies. Promero provides end-to-end solutions designed for Web App. This online Call Center system offers Inbound Call Center, Contact Management, Campaign Management, Call Transfer, Callback Scheduling at one place. Read Promero Reviews
Starting Price: Available on Request
Recent Review
"Oracle Contact Center Anywhere" - Silky Singla
| Pros | Cons |
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It has inbuilt templates for sending emails to customer which actually saves a lot of time. |
Loading takes more than usual time which can be improved. |
Voicent's easy to use predictive dialer software combine predictive dialing, progressive dialing, manual dialing modes. Predictive dialer operations support agents to increase productivity by decrease the time all spend hand dialing and order for lines to join. Read Voicent Reviews
Starting Price: $19 Agent/Month
Recent Review
"One of the best softwares to connect and automate your communication tools." - Ernesto Altamirano
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We liked that this software allows us to use it remotely as we connect and automate our different communication tools. |
This software provides a challenging learning curve, it might be difficult to deploy for smaller organizations. |
Jacada Workspace Agent Desktop is a fully featured Call Center Software designed to serve Startups, Agencies. Jacada Workspace Agent Desktop provides end-to-end solutions designed for Web App. This online Call Center system offers Inbound Call Center at one place. Read Jacada Reviews
Starting Price: $34 Per Month
Contact Center is a fully featured Call Center Software designed to serve Agencies, Startups. Contact Center provides end-to-end solutions designed for Windows. This online Call Center system offers Manual Dialer, Blended Call Center, Real-time Chat, Progressive Dialer, Interactive Voice Response at one place. Read Contact Center Reviews
Starting Price: Available on Request
Recent Review
"Contact Center Solution" - altamas khan
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Best in Class Technology |
Click to Call, Screen recording, social media chat |
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