Best CRM Software for Your Business in 2017

toast CRM star star star star star_border 4.3 (4)

SaaS based CRM for sales force automation

toast CRM is complete SaaS-based and best CRM software for sales force automation. It's easy to manage, lead, contact, document, sales & service, sales tracking, analytics management and more important features.

Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

bpmonline CRM star star star star star_half 4.8 (4)

Process-driven CRM for marketing, sales, service.

Bpm’online is a global provider of top-notch process-driven CRM for marketing, sales, and service. The beauty and the core value of bpm’online products are the agility to change processes faster than ever and align marketing, sales, and service on a single platform. 

Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Insightly CRM star star star star star_border 4.4 (5)

Powerful CRM solution for Small Business

Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, Office 365, MailChimp, and major social media sites; Easy access to a REST API for custom integration, Insightly is the leading CRM for small business.

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Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Power CRM star star star star star_border 4.4 (5)

Software BY Smartdrive Labs Technologies India Pvt Ltd

Power CRM Customer Relationship Management Software refers to a technological solution that helps businesses manage customer relationships in an organized way. Power CRM is the best web based CRM for small business considered as a tool that improves productivity and overall business functionality.

Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Call us for Expert Advice : +1 206-823-0572

Salesforce star star star star star_border 4.3 (9)

Cloud Based CRM Tools for SMEs

This is one of the best CRM system for the small business to the large enterprise, salesforce has cloud based CRM solutions to help sales reps everywhere and with the user-friendly automation options.

smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Zoho CRM star star star star star 5 (5)

Complete Open Source CRM Solution

Zoho CRM Application gives you a 360-degree view of your complete sales cycle and pipeline. It also has a open source version. 

smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Pipedrive star star star star star_half 4.8 (4)

Cloud Based CRM Software for Sales

Pipedrive is leading web-based CRM software loved by a large number of sales teams. It is also a sale pipeline management tool to centralize the sales process around deals and helps team members focus on the right thing.

smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Microsoft Dynamics CRM star star star star star_half 4.7 (3)

Software BY Microsoft Corporation
Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to care everywhere, sell effectively, and market smarter.  We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.
smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Netsuite CRM star star star star star_half 4.5 (4)

Software BY Aashna Cloudtech

NetSuite is the only web based CRM software that delivers a real-time 360-degree view of your customer experience. It has all the features of a Social CRM. Online CRM software solution to drive service with complete case and escalation management, and accelerate service with knowledge base customer relation management.

smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

HubSpot star star star star star_half 4.5 (2)

Free CRM Software for SMEs

HubSpot CRM tool helps business keep complete eye on each and every leads and touchpoint with those leads to track the lead status. Hubspots lead scoring system helps sales team reduce the time time and efforts in filtering out the hot leads.

smartphone
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

FreshSales.io star star star star star 5 (2)

Web Based CRM Software
FreshSales.io is single solution CRM that high-growth, high-velocity sales teams need. It is equipped with features that help sales teams have quick context and communicate effectively from within the CRM and close deals faster.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Bitrix24 star star star star star_border 4.2 (9)

Free CRM System Software

Bitrix24 is one of the best free CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM.

smartphone import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

SugarCRM star star star star star_half 4.8 (4)

Most Popular Open Source CRM Solution

SugarCRM is a open source and best CRM software trusted by millions worldwide. It enables businesses to create extraordinary customer relationships with the most innovative, affordable & most popular solution in the market.

smartphone import_contacts
Installed
Onetime
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Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Kreato CRM star star star star star_half 4.7 (6)

Cloud Based CRM Software Solution for SMEs

Kreato is cloud based CRM software solution provided for small and medium business & can be subscribed on a monthly or an annual basis. It is a e-crm i.e. it work like a simple CRM on demand. 

Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Capsule CRM star star star star star_border 4.3 (3)

Software BY Zestia Limited
Capsule CRM is Online hosted CRM system for individuals, small businesses and sales teams wanting a simple, effective and affordable solution. Use Capsule to keep track lead of the people and companies you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)


What is Customer Relationship Management Software?

The key focus of customer relationship management software is to enhance the quality of the relationship between an organization and its customers, along with empowering sales and managing the workload of the sales team with efficiency and easiness. These techniques are improved through the storage and organization of customer data and in addition sales leads and marketing data.

One of the key benefits of CRMS is to merge all client information into one easily accessible client interface, removing the requirement for independent spreadsheets, documents and different tools for business. This gives a solitary view of whole client life-cycle, from fundamental personal information to recorded communications with staff. CRM tools are not just used to stay informed about client communications, but also those of vendors, partners, and suppliers.

CRM applications mainly incorporate tools that allow users to track emails and log calls, attach dates and records, stay informed of services delivered and undelivered services, oversees leads captures and follow-ups and categorize issues and potentialities. Many customer relationship management software now provides features that consider performance and productivity monitoring. Also, For smaller team free CRM software are also available.

Implementation of CRM Software

The CRM Implementation can be best understood as stage process. Starting from gathering the information of your customers and evaluating it for using that information to increase your sales, marketing and customer experience.

  1. Information Gathering -  Firstly you need to gather the information that your customers need to be identified by you and their behavior should be categorized. The companies having online customer services and their website can have the advantage over other companies in the market. The customers can fill, update and maintain their own data when they are buying something or inquiring.
  2. Information storage - The relational database is the best-centralized customer database in which the storage and management of your customers’ information can be done in a most effective way. The relational database will allow you running all of your systems from the same origin. It also ensures that everybody is using up-to-date and accurate information.
  3. Information Access - Information Access will be the next stage after collecting or gathering the information about the customers and storing it centrally. It is important to make this information available to all the staff members in the most useful format.
  4. Study the behavior of the customer - You can begin to profile customers and develop various and important sales strategies by using data mining tools in spreadsheet programs which can analyze the data to identify patterns and relationships. So the analysis of customer behavior is a most important aspect in CRM programs.
  5. Marketing more aggressively and effectively - It is the mindset of many companies or businesses that the high percentage of their profits is generated by a small percentage of their customers. The companies can target and reward their most valuable customers by using CRM. They can gain a better understanding of their customers’ needs.
  6. Intensify the customer experience - A small number of customers who are having complaints often take up a disproportionate amount of staff time as a small group of customers are the most profitable. The staff will have more time for other customers if the problem of customers having complaints can be solved quickly.

Key Modules of CRM Software

  1. Sales Force Automation
  2. Lead Management
  3. Opportunity Management
  4. Contact Management
  5. Task Management
  6. Sales Forecasting
  7. Campaign Management
  8. Invoice Management
  9. Social CRM
  10. CRM & Sales Reports
  11. Mobile Edition
  12. Cloud / On-Demand (SaaS)

Features of Customer Relationship Management Software

Although customer relationship management nowadays have become a pile on bells and whistles to attract customers, the fact is there are some core features that lead to having real-time impact on businesses. So, it is highly important to keep in the mind some essential features of this tool before finalizing it for the business.

  1. Simple & easy integration: It is always advisable to have CRM with easy and simple integration process as it will not make any sense to have the tool if one cannot use it. Difficulty in integrating and using the tools leads to de-motivation of users and lead to no-where in such terms
  2. Remote Access: It is a must to have remote access to the data stored in Customer Relationship Management software as it is no use if it can be accessed only in the office. Data must be accessible in all forms and from all locations. There is another brand new usage of remote access of data. 24/7 availability is the key factor of success nowadays and thus to ensure this, one needs remote access to any data through CRM systems.
  3. Mobile Access: With mobile access, it is meant that one can able to see data on their hand-held devices. People now traveling around to the world to make their business go global needs such a useful software to work with their walk and get in business anytime and anywhere.
  4. Strong Multi-channel Support: Software must have this feature to strengthen the mobile access of data or documents. Such features enable mobile usage of software and make workflow smoother and easier. With strong multi-channel support, CRM enables the work go smoother and ensure better results for the business.
  5. Integrated Analytics: It is equally essential to understand the data and analyze on it accordingly. So, along with data collection, it is important to have the access to the decision-making analytics tools as well.
  6. Campaign & data Management: The software must have the campaign as well as data management tool. This will enable any and every business to have a watch on the entire workflow along with managing multiple data list.
  7. Flexible and Customization: There is a CRM aphorism that each CRM has s special touch – meaning customization in itself. Customizations lead to fulfilling the exact requirement of business and fetch invaluable results.
  8. Lead generation along with follow-up tracking:It is not advisable to depend solely on the sales but has CRM developed to create leads and have a follow-up function attached to it. Such tools can always help the business grow and fetch in more fruitful results through its operations.

Customer Relationship Management Software – Benefits & Uses

To grow business in a smart and different way and reach to the world, Customer Relation Management software could be one of  the keys. Once a luxury meant for large companies, the customer relation management software has now become one of the most critical components for a successful business setup.

The focal point of customer relationship management software is to enrich the qualitative aspect of business by enhancing the relation between the business body and its clients. This sort of software enables the business to strengthen the sales team by managing their workload with efficiency and smoothness. Further, these given techniques are upgraded through storage method and by organizing the customer data. In addition, through sales leads and marketing data.

Another major benefit of using CRM solution is that one gets a consolidated data. Customer relationship management software can merge all possible information provided by customers in one straightforwardly accessible client interface. This way CRM system removes the requirement of separate spreadsheets, documents files and other tools used in businesses. Thus, such consolidated interface helps get a solitary view of complete life-cycle of client’s work starting from the fundamental information to various communications with employees. Various CRM tools and software are used to keep selves informed about the vendors, suppliers, and other partners along with client’s communication details and other aspects.

This new-age technology called customer relationship management system primarily incorporate the tools that make the users track various emails and logs; it is also used to used attach data and records. It helps the business stay informed of services that are delivered or undelivered. It also helps oversee leads and capture the workflow and follow-up accordingly, follow-up and categorize all issues as per their potentialities.

The latest developed best CRM solutions also provide some features which consider the performance as well as the productivity of business. However, use of such tools are subject to technical knowledge but such technical advancements have helped businesses reach a new height.

Latest Trends in CRM Software

‘Customer Relations’ is the most critical for the life of any business. Delayed assistance, unhandled emails, unresponsive helpdesks, etc could definitely lead to a dent in customer relations, loss of customer trust and subsequently lead generation. This is where keeping up to date with the latest market trends becomes important. A proper study and research about the latest trends is imperative for succeeding in any industry. Keeping this fact in mind, below are some notable latest trends in Customer Relationship Management software industry:

  1. Advent of Social CRM - Human-beings are social animals, and since consumers are also human-beings, they love interacting with each other. With the popularity and spread of social media, there is perhaps not a single day when people haven’t interacted with someone. According to a recent survey, around 50% consumers use social media for making purchase decisions. This being a crucial factor, social CRM software has emerged as a must-have for businesses. The customer support module of the software should be prompt and socially active as it is seen that socially active customer support desks drastically increase customer loyalty and customer retention.
  2. Rapid growth of Cloud CRM - It shouldn't be surprising to know that nowadays more businesses are opting for Cloud SaaS CRM solutions. Apart from affordable pricing, these solutions are flexible, updated regularly and easily maintained. And businesses are keenly adapting to employee requirements and quicker consumer assistance. Cloud Saas CRM software typically serves all the above benefits. Add to that, precise consumer statistics, regular feedback and real-time analytics are some other remarkable benefits of this latest CRM trend.
  3. Integration at its peak - A single software package for all departments makes business tasks smoother and seamless. Integrating CRM software with all departments is much time saving and cost efficient. Apart from that, management of such a compact business system is very efficient and error-free. The hefty burden of accounting, sales monitoring, customer relations, purchase requisites, email campaigns and the like could be reduced to a far extent. An ideal automated system is the one where ERP and CRM function simultaneously in a business, leaving no room for extra sweat. This sort of integration is the latest rage among CRM software prospects.
  4. CRM Predictions using Analytical Statistics - CRM software are being coupled with real-time analytical statistics data for predicting consumer trends and behavioural moves. And by peeping into this data along with larger business purchase and sales trend data, the advanced CRM software have become ideal in predicting sales points and positively affecting the sales funnel. Business could capitalize on this latest trend and generate more leads.
  5. Better Customer Experience - Every customer looks for a human touch, and they find it missing in online business. This is exactly where brick and mortar business scores over online business. A rising trend in CRM software is to establish peer-to-peer relations with customers and make them feel part of the business. This relieves the customers’ craving for having human relations, subsequently enhancing the business and Customer Lifetime Value (CLV).
  6. Inclusion of Content Marketing Software into CRM - Content marketing is no new word in online business. Building consumer trust and generating online sales is synonymous with content marketing. Personalizing dynamic emails and landing pages through CRM software is crucial for nurturing leads and landing more sales. One of the latest trends is to integrate content marketing into CRM software. This helps the marketing and sales teams to customize their marketing strategy by using customer feedback and statistics made available by the CRM software. The same data can be capitalized in the content strategy. This induces a higher probability of generation of leads and potential sales!

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