List of Best CRM Software for USA in 2017

STYLICIOUS - Sales Management star_border star_border star_border star_border star_border

Software BY Stylicious Inc
Salesforce is the world best of CRM solution, with the vast array of business solutions to helps streamline your sales, service, marketing, and engagement. As experts in the Salesforce products, we can help your company grow using cloud-based and mobile apps Salesforce tools that power businesses around on the world.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Capillary Intouch star_border star_border star_border star_border star_border

Software BY Capillary Technologies
Capillary’s POS pre-integrated InTouch CRM helps you collect data in store, online or wherever you need it from and manage it in one place. Increase sign-ups with a quick, virtually form-free, mobile or card-based signup process.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Sales CRM star_border star_border star_border star_border star_border

Software BY Vimukti Technologies Pvt. Ltd.
Sales CRM is a web-based software for tracking leads, forecasting opportunities, analyzing sales growth. This software help you to execute/plan marketing campaigns to generate more leads and to close more sales. Convenient to track day to day leads, opportunities, tasks and sales. Inexpensive software with most efficient features. Use with Mac, PC or Tablet.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Talisma CRM star_border star_border star_border star_border star_border

Software BY Talisma Corporation
Talisma solutions improve customer satisfaction by integrating the power of email, phone, chat, SMS text messaging, print, portal, and Web self-service with a robust and mature Web services platform, comprehensive analytics, and a system-wide knowledgebase. 
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Cflow star_border star_border star_border star_border star_border

Software BY Cavintek Software Private Limited
cflow is a cloud-based workflow automation software that provides a simple way to automate business processes within companies. cflow helps SMBs transition from running their operations on emails and spreadsheets to using business applications that help increase productivity and reduce costs.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Plumb5 star_border star_border star_border star_border star_border

Software BY Decisive Analytical systems Pvt. Ltd
Plumb5 is a Robust Real-Time Marketing Automation platform that provides over 250 unique features and capabilities within a single platform. We believe that plumb5 can help organization like yours in improving conversion rates, Lowering acquisition costs, increasing customer experience & loyalty.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

VisionFlow star_border star_border star_border star_border star_border

Software BY VisionFlow
VisionFlow is a powerful tool for product and application development, IT service management, customer support and CRM. Not only is our software easy to use but also very flexible and highly configurable. You can get started quickly by using a very simple set-up or make it as advanced as you like.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

payPLUS Contact star_border star_border star_border star_border star_border

Software BY Mahindra Comviva
An simple to use mobile app that helps the merchants to engage with their customers in a simple but highly effective manner and helps increase repeat customers.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

LeadSquared - CRM star_border star_border star_border star_border star_border

Land More Leads, Close More Deals
LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page.
smartphone import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

FACT CRM.NG star_border star_border star_border star_border star_border

The Next Generation CRM Software
FACT CRM.NG is a next generation erp software solution which integrates all the departments in your company on a single platform. One entry - one time. No duplication, ever.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Employees App star_border star_border star_border star_border star_border

Software BY Apptivo Inc.
Our software add unlimited amount of employees, profile your employees and keep track of their skills, salary etc, assign tasks, projects and clients and also create apptivo accounts for employees.
smartphone
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Ensemble star_border star_border star_border star_border star_border

Software BY Alliance Infotech
The Alliance Ensembler CRM Business Solutions is designed to help an organization with multiple companies and branches acquire and retain customers and reduce the time spent on administrative tasks. Alliance Ensembler provides a robust account management system that automatically tracks sales-related activities and revenues.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

CybroCRM star_border star_border star_border star_border star_border

Software BY Cybrosys techno solutions PVT LTD
CybroCRM software solution is tailored to the SMEs as well MNCs and enables them to manage their customer related processes by acquire and retaining customers, improving customer loyalty and gain customer insight. CybroCRM software solutions will empower your company to optimize business operations and gain a long-term competitive advantage in the market.
import_contacts
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

CxCRM star_border star_border star_border star_border star_border

Software BY Callippus Solutions Pvt Ltd
CxCRM is a flexible solution for managing sales and the entire lifecycle of a customer. CxCRM is targeted for the Small and Medium business segment with specific emphasis on the customer sales lifecycle.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

BuildersCRM star_border star_border star_border star_border star_border

Software BY Innovatus System
BuildersCRM is a comprehensive, feature-rich, easy to implement & use, customer relationship real estate management software from Innovatus Systems, Coimbatore India. Real estate CRM software built after a thorough understanding of requirements of the real estate sector and guidance from several leading builders.
Installed
Onetime
Download Brochure
Customisation
Mobile
Saas
Web Based
Web Based and
Installed
Api
Both (SAAS & One time)

Page Last Updated On 16/08/2017 12:03



What is Customer Relationship Management Software?

The key focus of customer relationship management software is to enhance the quality of the relationship between an organization and its customers, along with empowering sales and managing the workload of the sales team with efficiency and easiness. These techniques are improved through the storage and organization of customer data and in addition sales leads and marketing data.

One of the key benefits of CRMS is to merge all client information into one easily accessible client interface, removing the requirement for independent spreadsheets, documents and different tools for business. This gives a solitary view of whole client life-cycle, from fundamental personal information to recorded communications with staff. Top CRM softwares are not only made to stay informed about client communications, but also those of vendors, partners, and suppliers.

Top CRM softwares mainly incorporate tools that allow users to track emails and log calls, attach dates and records, stay informed of services delivered and undelivered services, oversees leads captures and follow-ups and categorize issues and potentialities. Many customer relationship management software now provides features that consider performance and productivity monitoring. Also, For smaller team free CRM systems are also available.

Implementation of CRM Solutions

The CRM Implementation can be best understood as stage process. Starting from gathering the information of your customers and evaluating it for using that information to increase your sales, marketing and customer experience. Almost all the best CRM software solutions follow this implementation process.

  1. Information GatheringFirstly you need to gather the information that your customers need to be identified by you and their behavior should be categorized. The companies having online customer services and their website can have the advantage over other companies in the market. The customers can fill, update and maintain their own data when they are buying something or inquiring.
  2. Information storage - The relational database is the best-centralized customer database in which the storage and management of your customers’ information can be done in a most effective way. The relational database will allow you running all of your systems from the same origin. It also ensures that everybody is using up-to-date and accurate information.
  3. Information Access - Information Access will be the next stage after collecting or gathering the information about the customers and storing it centrally. It is important to make this information available to all the staff members in the most useful format.
  4. Study the behavior of the customer - You can begin to profile customers and develop various and important sales strategies by using data mining tools in spreadsheet programs which can analyze the data to identify patterns and relationships. So the analysis of customer behavior is a most important aspect in CRM programs.
  5. Marketing more aggressively and effectively - It is the mindset of many companies or businesses that the high percentage of their profits is generated by a small percentage of their customers. The companies can target and reward their most valuable customers by using CRM. They can gain a better understanding of their customers’ needs.
  6. Intensify the customer experience - A small number of customers who are having complaints often take up a disproportionate amount of staff time as a small group of customers are the most profitable. The staff will have more time for other customers if the problem of customers having complaints can be solved quickly.

A List of CRM Software dependent Industries:- 

1. Real Estate 

The usage of Real Estate CRM tools is increasing drastically in the real estate industry. This is because a real estate system can cover the major requirements than any real estate company requires to foster. The most popular CRM software, for real estate industry would provide the user with lead generation process, maintain a database, create a follow up process, automated marketing and sales closure. This system would automatically cover up the whole sales procedure from start to end. There are softwares like PropertyBase and Ixact which have raised the standards of real estate CRM systems. This is what make them one of the best CRM software solutions available in the industry. 

2. Hotels

The only way to retain customer and get free word of mouth marketing in hotel industry is by providing better service. In order to provide quality service a hotel would require top level management. This is where the Hotel Management CRM tools become useful. These software allow the user to provide better management services by optimizing the whole hotel management process. Softwares like InfusionSoft and NetSuite provide the best crm software solution, for hotel industry.

3. Construction

In the construction industry constantly needs activities like real time activity, tracking, bid recording process, organizing available resources and most important making a smooth lead generation to sales closure process. The popular CRM software like JobNimbus are designed for construction industry specifically. These kind of softwares provide all the necessary features and thus allowing the team to focus on more important activities like decision making and strategizing.  

4. Pharmaceutical

In pharmaceutical industry the companies have to be very customer centric as there are many substitutes to almost every product. So pharmaceutical CRM software are designed in such a way that each and every feature of the software is designed by keeping the customer in centre. There are best CRM software solutions, for pharmaceutical like Bpmonline and Kapture provide the company with web services, sampling, interactive detailing and field sales automation. So due to such requirements of the market and the attention to detail, by the popular CRM software companies there is such a boost in the demand for pharmaceutical CRM software.

5. Retail

Due to the surge of influence of internet in our daily life, the retail outlets have started to make their presence felt online. But along with this they also have to keep their brick and mortar stores as strong as they were earlier. This is the reason that has created a spur in the usage of retail CRM systems. There are softwares like SalesForce and Nethunt which provide the retailers with all the features required to match the present day demands of the retailing industry.   

6. Legal

The legal CRM software provide the Law firms with the work of legal marketing automation, legal documentation, legal consultation and communications. Legal CRM software like LawRuler and SalesBoom automate almost all the clientele related activities and thus providing more insights to the customers and at the same time providing law firms to focus on rather important activities.     

Key Modules of CRM Software

  1. Sales Force Automation
  2. Lead Management
  3. Opportunity Management
  4. Contact Management
  5. Task Management
  6. Sales Forecasting
  7. Campaign Management
  8. Invoice Management
  9. Social CRM
  10. CRM & Sales Reports
  11. Mobile Edition
  12. Cloud / On-Demand (SaaS)

Features of Customer Relationship Management Software

Although customer relationship management nowadays have become a pile on bells and whistles to attract customers, the fact is there are some core features that lead to having real-time impact on businesses. So, it is highly important to keep in the mind some essential features of this tool before finalizing it for the business.

  1. Simple & easy integration: It is always advisable to have CRM with easy and simple integration process as it will not make any sense to have the tool if one cannot use it. Difficulty in integrating and using the tools leads to de-motivation of users and lead to no-where in such terms
  2. Remote Access: It is a must to have remote access to the data stored in Customer Relationship Management software as it is no use if it can be accessed only in the office. Data must be accessible in all forms and from all locations. There is another brand new usage of remote access of data. 24/7 availability is the key factor of success nowadays and thus to ensure this, one needs remote access to any data through CRM systems.
  3. Mobile Access: With mobile access, it is meant that one can able to see data on their hand-held devices. People now traveling around to the world to make their business go global needs such a useful software to work with their walk and get in business anytime and anywhere.
  4. Strong Multi-channel Support: Software must have this feature to strengthen the mobile access of data or documents. Such features enable mobile usage of software and make workflow smoother and easier. With strong multi-channel support, CRM enables the work go smoother and ensure better results for the business.
  5. Integrated Analytics: It is equally essential to understand the data and analyze on it accordingly. So, along with data collection, it is important to have the access to the decision-making analytics tools as well.
  6. Campaign & data Management: The software must have the campaign as well as data management tool. This will enable any and every business to have a watch on the entire workflow along with managing multiple data list.
  7. Flexible and Customization: There is a CRM aphorism that each CRM has s special touch – meaning customization in itself. Customizations lead to fulfilling the exact requirement of business and fetch invaluable results.
  8. Lead generation along with follow-up tracking:It is not advisable to depend solely on the sales but has CRM developed to create leads and have a follow-up function attached to it. Such tools can always help the business grow and fetch in more fruitful results through its operations.
  9. Cloud CRM Software Solution: It is one of the most important features required in a software solution. This is because with every passing day the business are getting automated. So the data that is to be stored and analysed is getting larger in volume. This makes it difficult for user to store it safely within their systems. So cloud CRM software can solve this problem of storage and security easily. It will also speed up the business activities and make them hassel free at the same time. 

Customer Relationship Management Software – Benefits & Uses

To grow business in a smart and different way and reach to the world, Customer Relation Management software could be one of  the keys. Once a luxury meant for large companies, the customer relation management software has now become one of the most critical components for a successful business setup.

The focal point of customer relationship management software is to enrich the qualitative aspect of business by enhancing the relation between the business body and its clients. This sort of software enables the business to strengthen the sales team by managing their workload with efficiency and smoothness. Further, these given techniques are upgraded through storage method and by organizing the customer data. In addition, through sales leads and marketing data.

Another major benefit of using CRM solution is that one gets a consolidated data. Customer relationship management software can merge all possible information provided by customers in one straightforwardly accessible client interface. This way CRM system removes the requirement of separate spreadsheets, documents files and other tools used in businesses. Thus, such consolidated interface helps get a solitary view of complete life-cycle of client’s work starting from the fundamental information to various communications with employees. Various CRM tools and software are used to keep selves informed about the vendors, suppliers, and other partners along with client’s communication details and other aspects.

This new-age technology called customer relationship management system primarily incorporate the tools that make the users track various emails and logs; it is also used to used attach data and records. It helps the business stay informed of services that are delivered or undelivered. It also helps oversee leads and capture the workflow and follow-up accordingly, follow-up and categorize all issues as per their potentialities.

The best CRM software also provide some features which consider the performance as well as the productivity of business. However, use of such tools are subject to technical knowledge but such technical advancements have helped businesses reach a new height.

Latest Trends in CRM Tools

‘Customer Relations’ is the most critical for the life of any business. Delayed assistance, unhandled emails, unresponsive helpdesks, etc could definitely lead to a dent in customer relations, loss of customer trust and subsequently lead generation. This is where keeping up to date with the latest market trends becomes important. A proper study and research about the latest trends is imperative for succeeding in any industry. Keeping this fact in mind, below are some notable latest trends in Customer Relationship Management software industry, these will help you to choose the best CRM software for your business:

  1. Advent of Social CRM - Human-beings are social animals, and since consumers are also human-beings, they love interacting with each other. With the popularity and spread of social media, there is perhaps not a single day when people haven’t interacted with someone. According to a recent survey, around 50% consumers use social media for making purchase decisions. This being a crucial factor, social CRM solution has emerged as a must-have for businesses. The customer support module of the software should be prompt and socially active as it is seen that socially active customer support desks drastically increase customer loyalty and customer retention.
  2. Rapid growth of Cloud CRM - It shouldn't be surprising to know that nowadays more businesses are opting for SaaS Cloud CRM software solutions. Apart from affordable pricing, these solutions are flexible, updated regularly and easily maintained. And businesses are keenly adapting to employee requirements and quicker consumer assistance. SaaS Cloud CRM software typically serves all the above benefits. Add to that, precise consumer statistics, regular feedback and real-time analytics are some other remarkable benefits of this latest CRM trend.
  3. Integration at its peak - A single software package for all departments makes business tasks smoother and seamless. Integrating CRM tool with all departments is much time saving and cost efficient. Apart from that, management of such a compact business system is very efficient and error-free. The hefty burden of accounting, sales monitoring, customer relations, purchase requisites, email campaigns and the like could be reduced to a far extent. An ideal automated system is the one where ERP and CRM function simultaneously in a business, leaving no room for extra sweat. This sort of integration is the latest rage among CRM systems.
  4. CRM Predictions using Analytical Statistics - Nowadays the best CRM software are being coupled with real-time analytical statistics data for predicting consumer trends and behavioural moves. And by peeping into this data along with larger business purchase and sales trend data, the advanced CRM solutions have become ideal in predicting sales points and positively affecting the sales funnel. Business could capitalize on this latest trend and generate more leads.
  5. Better Customer Experience - Every customer looks for a human touch, and they find it missing in online business. This is exactly where brick and mortar business scores over online business. A rising trend in CRM software is to establish peer-to-peer relations with customers and make them feel part of the business. This relieves the customers’ craving for having human relations, subsequently enhancing the business and Customer Lifetime Value (CLV).
  6. Inclusion of Content Marketing Software into CRM - Content marketing is no new word in online business. Building consumer trust and generating online sales is synonymous with content marketing. Personalizing dynamic emails and landing pages through CRM systems is crucial for nurturing leads and landing more sales. One of the latest trends is to integrate content marketing into your CRM system. This helps the marketing and sales teams to customize their marketing strategy by using customer feedback and statistics made available by the software. The same data can be capitalized in the content strategy. This induces a higher probability of generation of leads and potential sales!

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