Best Customer Experience Management Software in USA
Here is a list of top Customer Experience Management Software in USA: SurveySparrow, Hiver, Front, QaizenX, and Freshdesk. These Customer Experience Management Software are designed to enhance the efficiency of your business operations.
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List of Best Customer Experience Management Software in USA
Qualtrics is a comprehensive online survey tool offering excellent customer experience management for companies. It allows companies of all sizes to collect and manage customer data efficiently. The platform provides many exciting features & services by which companies can easily measure customer engagement and evaluate their programs to improve their business revenue. Learn more about Qualtrics
Starting Price: Available on Request
Clarabridge is one of the major software used by hundreds of brands to enhance their customer experience management software. It helps you capture all the interactions with the customer making it a point to miss not even one. Learn more about Clarabridge
Starting Price: Available on Request
Medallia is a unique CMX software that enables companies to collect and analyze feedback from customers or employees in real time. It helps companies make insightful decisions for improving customer experience based on loyal customers' feedback. With this software, businesses can enhance their brand experience and sales. Read Medallia Reviews
Starting Price: Available on Request
Recent Review
"Medallia is a success story" - Vishwas
Pros | Cons |
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Speed and responsiveness |
Update and bug |
Kommo is a cloud-based sales management solution for small business. It automates your pipeline, interacting with leads at the right time with the right message—that way, leads are nice and warm when your sales reps get them. Read Kommo Reviews
Starting Price: $15 User/Month/Billed Annually
Recent Review
"amoCRM instantly boost the small businesses with excellent features" - Aavishkar Vora
Pros | Cons |
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The software also helps in the quick closure of lead. The software is highly robust and is available at an affordable cost. |
All the features of amoCRM very helpful and effective. Can focus more on promoting it to huge audience |
Trustpilot is a globally renowned CX management software with more than 2,70,000 users. It offers features such as Dashboard, Response Management, Negative Feedback Management, Sentiment Analysis, Social Sharing, Campaign Management, and Review Notification / Request / Monitoring. Read Trustpilot Reviews
Starting Price: Available on Request
Recent Review
"A sincere reviewing software " - Oluwatobiloba Ajiboye
Pros | Cons |
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I'm really impressed about Trustpllot because I get to read pure and honest reviews on there site. |
I wish they can improve on their requirements for being a qualified reviewer. |
TrustPilot is a well-trusted name in the industry. |
It would be nice to collect an email address or other info from reviewers so we can look u their account and solve the issues. |
Zendesk is a SaaS product specially designed to improve customer engagement processes. It is one of the few award-winning best customer experience management platforms in the current market, trusted by over 200k+ customers worldwide. The range of tools and services provided by Zendesk software helps businesses to manage consumer relationships more effectively. Read Zendesk Reviews
Starting Price: $19 Agent/Month
Recent Review
"Review of Zendesk ITSM" - Sourav Saha
Pros | Cons |
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It's admin feature and accessibility, it is hosted in cloud all we have to do purchase the license as per our requirement. It comes with many features - Round Robin, auro assignment, group department segmentation, IAM and many more |
Pricing can be improved while Zoho desk is offering almost same in lower in cost |
I do really like the Support platform from a user perspective, and the trigger system is wonderfully dynamic and flexible. I like that form fields and are searchable now (terrific improvement). The marketplace is great for additional enhancements. |
Pricing can get pretty steep as you add on features. Most of our clients are small businesses in a stage of growth—so while the features make perfect sense for their teams. |
AskNicely is one of the best customer experience management software that enables you to automatically collect feedback from customers via multiple channels. It offers Custom Survey URLs, Data Analysis Tools, Email Marketing, and Question Branching. Read AskNicely Reviews
Starting Price: $199 Per Month
Pros | Cons |
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Moxo is a fully featured Customer Experience Management Software designed to serve SMEs, Startup, Agencies, Enterprises. Moxo provides end-to-end solutions designed for Web App. This Customer Experience Management offers Dashboard, Communication Management, Content Management, Knowledge Management, Reporting and Analytics, and Proposal Management at one place. Learn more about Moxo
Starting Price: Available on Request
#1 CRM & support solution for growing businesses
Salesforce is an American company that offers a seamless CRM (Customer Relationship Management) platform helping businesses from all verticals to manage their customer data and to deliver better user experience. It is one of the best customer experience management software and has various tools companies can easily manage and develop their online presence. Read Salesforce Reviews
Starting Price: $25 User/Month
Recent Review
"Salesforce brings scalability and security " - ASHISH KUMAR SHUKLA
WorkHub Tasks is an AI-driven Task Management platform. It gives roles and rights to ensure data privacy within and outside the company. Its escalation management ensures tasks are completed on time. Lastly, you can create tickets from multiple channels including email. Read WorkHub Tasks Reviews
Starting Price: Available on Request
Recent Review
"Reviewing WorkHub Tasks" - Nouman Saleem
Pros | Cons |
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Compared to similar tools, WorkHub Tasks boasts superior features. Overall good experience. |
Occasionally, we need help with data uploads. The UI also needs to be improved. |
As a result of utilizing WorkHub Tasks, we have observed a notable 31% increase in our customer retention rate, thanks to the platform's robust data standards and privacy protections. |
Currently, the software lacks a chatbot feature that could be a valuable addition to the platform. |
iStart 3.0 is a bank-grade digital kyc onboarding and regulatory compliance application software solution developed for financial services to offer swift and frictionless digital services. Read iStart 3.0 Reviews
Starting Price: Available on Request
Recent Review
"Best customer experience management platform" - Stephen Roy
Pros | Cons |
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Bundled with amazing features to provide fantabulous customer experience |
User interface can be better overall |
Complete visibility of onboarding process with real time customer data analytics |
No issues so far |
SurveyMonkey is a popular online survey software that provides exceptional customer experience management solutions to companies from all verticals. Individuals and Organizations can use the platform to perform surveys and collect customer feedback. This software helps companies to analyze their customer experience level and take measures to improve it. Read SurveyMonkey Reviews
Starting Price: Available on Request
Recent Review
"Easy to make surveys" - Saurabh Singh
Pros | Cons |
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The features of viewing result with analytics. Likes charts and bars which can be printed. |
I want AI feature which will be useful for generating questions and statement statements. |
Data collected and views |
Automation can be brought |
Intercom is a customer experience management system that allows you to provide a personalized, more engaging experience to your customers. Key features include Appointment Management, Email Management, Social Media Integration, Workflow Management, and Performance Metrics. Read Intercom Reviews
Starting Price: Available on Request
Recent Review
"Beneficial solution to maintain happy customers" - Sujata
Generating leads and collecting data is now easy and effortless with the help of JotForms, one of the most trusted form automation software. The form software comes with user-friendly form builders that create online forms in no time. Read Jotform Enterprise Reviews
Starting Price: Available on Request
Recent Review
"Efficient and Scalable Data Management" - AMB. Chidiebere Moses Ogbodo
Pros | Cons |
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Extensive reporting and analytics, data security, scalability (it never feels overwhelmed with workload), and efficient work delivery right on time. |
Add more pre-defined customization features to enhance its capabilities. |
Its friend user interface & navigation experience. |
Its scam detector should prompt a warning before disabling a form. |
CoSupport AI elevates customer service while furnishing businesses with data-driven insights. It boosts Customer Support team productivity, fully automates customer requests, and offers remarkable business insights powered by the capabilities of Generative AI. Read CoSupport Reviews
Starting Price: Available on Request
Recent Review
"AI copilot for Customer Support," - Daria Leshchenko
Pros | Cons |
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What truly piqued my interest is that CoSupport Agent solution generates very accurate replies. |
Like with any IT product, there is always room for improvement, however, the current functionality goes beyond our needs. |
At first, I wasn’t optimistic as we’ve tried multiple AI tools over the last 2 years with no meaningful results. Well, not with CoSupport – their AI somehow learned everything about our software and our customer profile without any work on our end. |
I wish it had access to the internet to analyze and track online trends on social media to notify me when something our customers might like is trending. |
Simplify360 helps businesses to manage and improve their online presence across various social platforms by providing exceptional customer experience management solutions. The software offers various tools and services so companies can easily optimize their social media performance. In addition, businesses can manage their social media campaigns and customer services by using it. Read Simplify360 Reviews
Starting Price: Available on Request
Recent Review
"review of simplify360" - simplify360
Pros | Cons |
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Simplify360 also offers a range of tools for customer engagement, including the ability to respond to customer inquiries, complaints, and feedback. The platform provides a unified inbox for all social media channels, which helps businesses to streamline their customer support operations.The analytics and reporting features of Simplify360 are also noteworthy. The platform provides detailed insights into social media performance, including metrics such as engagement rate, reach, and sentiment analysis. The reporting functionality is customizable, which allows businesses to create reports that are tailored to their specific needs. |
As an AI language model, I don't have access to the internal workings of Simplify360. However, based on the information available publicly, it's difficult to provide specific features/parts that can be improved without a more detailed analysis of the platform and its user feedback.However, here are some common areas that social media management platforms like Simplify360 often work on to improve:User interface and user experience: Simplify360 can improve its interface and user experience by making the platform more intuitive and user-friendly.Performance and speed: Social media management platforms need to be fast and efficient, especially when it comes to handling large volumes of data. Simplify360 can work on improving its performance and speed to ensure that users have a smooth experience.Integrations: Simplify360 can work on improving its integrations with other platforms and tools, making it easier for users to connect their social media accounts and manage them from a single dashboard.Analytics and reporting: Social media analytics and reporting are critical features for businesses to measure their social media performance. Simplify360 can improve its analytics and reporting capabilities, providing more detailed insights into social media metrics.Customer support: Providing excellent customer support is essential for any software platform. Simplify360 can work on improving its customer support by providing faster response times and better support documentation.Artificial Intelligence and Machine Learning: With the growing adoption of AI and machine learning in social media management, Simplify360 can leverage these technologies to improve its platform's capabilities, such as automated sentiment analysis, chatbots, and personalized recommendations.Overall, the key to improving any software platform is to listen to user feedback and continuously iterate and improve based on their needs and expectations. |
The Simplest And Most Powerful Waitlist Solution helps improve any line or queue by allowing guests to wait on their terms. Get started for FREE in 30 sec. Check out our prices! SMS, email, pagers, Auto calls, Online Res, Sales Projections. Read LineupApp Reviews
Starting Price: Available on Request
Recent Review
"Excellent Service" - Jan
Pros | Cons |
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Knowing what's or who is coming is the best. |
I don't know what to say. I really enjoy using this system. |
ReviewSpreader is an inexpensive and user-friendly customer feedback software that helps an organization to know the customers’ take on their service. You can easily create feedback forms and surveys and collect the information. Read ReviewSpreader Reviews
Starting Price: $49 Per Month
Recent Review
"Best App Ever" - Sean
Pros | Cons |
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Easy to use and within my budget |
Nothing really |
OroCRM is Most Flexible and Extendible Open-Source Customer Relationship Management Platform that Fits Your Exact Business Needs. It is an easy-to-use, open source CRM with built-in marketing tools for your e-commerce business. Read OroCRM Reviews
Starting Price: $116 User/Month
ClickSoftware is a software which provides customer experience management solutions to improve communication with your customers. This helps you deliver the best services to your customer in accordance with their requirements. It provides service providers bi-directional communication channels to communicate better with customers. Read ClickSoftware Reviews
Starting Price: Available on Request
piHAPPINESS is powerful customer feedback and survey software and captures real-time feedback on the go. It is a multi-channel, multi-lingual, and multi-location feedback system capturing customer insights via customizable satisfaction surveys. Read piHappiness Reviews
Starting Price: $50 Per Month
Recent Review
"Best Customer Feedback Software For Every Business" - Chanakya
Pros | Cons |
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It is easy to send the survey through email and SMS. |
It could be better if they add more integration to the product piHappiness. |
Pixis is one of the famous customer experience software. Using cloud technology, the software helps businesses from all verticals manage their back-end operation effectively. The easy-to-use simple software Pixis offers seamless integration, real-time analytics, and reporting features that play a major role for businesses in making insightful business decisions. Read Pixis Reviews
Starting Price: Available on Request
Recent Review
"pixis most popular products " - Sam Khan
Pros | Cons |
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Natural ingredients: Pixi uses natural ingredients in many of its products, such as botanical extracts, to help nourish and protect the skin.Affordable pricing: Pixi products are generally affordable, making them accessible to a wide range of consumers.Gentle formulations: Many of Pixi's products are formulated to be gentle on the skin, making them a good option for those with sensitive skin.Variety of products: Pixi offers a wide range of skincare and makeup products, so you're likely to find something that works for your skin type and needs.Effective results: Many of Pixi's products are highly effective, such as the Glow Tonic toner, which has become a cult favorite among beauty enthusiasts.Cruelty-free: Pixi is a cruelty-free brand, which means it does not test on animals.Overall, Pixi offers a great combination of natural ingredients, affordability, and effectiveness, making it a popular choice for those looking for high-quality skincare and makeup products. |
Not all products work for everyone: As with any skincare or makeup brand, not all Pixi products will work for everyone's skin. Some users have reported experiencing skin irritation or breakouts from certain products.Limited shade range: While Pixi offers a variety of makeup products, the shade range can be limited for certain products, particularly for those with deeper skin tones.Fragrance in some products: Some of Pixi's products contain fragrance, which can be irritating to some people, especially those with sensitive skin.Packaging: Some users have reported issues with the packaging of certain products, such as pumps that don't work or bottles that leak.Availability: While Pixi is sold at a variety of retailers, it may not be available in all areas or countries, which can make it difficult for some consumers to purchase the products.Overall, while Pixi is a popular and effective brand, it may not be the best choice for everyone. It's important to carefully read ingredient lists and reviews before purchasing any new skincare or makeup product to determine if it's the right fit for your needs and skin type. |
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