Best Customer Service Software in USA
Here is a list of top Customer Service Software in USA: Tidio, Zoho Desk, Hiver, Salesforce, and Freshdesk. These Customer Service Software are designed to enhance the efficiency of your business operations.
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List of Best Customer Service Software in USA
The customer support management software Help Scout was developed for expanding teams to provide best-in-class customer assistance. A Software-as-a-Service (SaaS) product called Help Scout skillfully blends customer service and customer experience management (CRM) components into a single platform. The product is extremely nicely made, simple to use, and intuitive. Read Help Scout Reviews
Starting Price: Available on Request
Pros | Cons |
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Email or message had been read by a customer |
multi tasking features |
With the help of the customer service platform Zendesk, you may communicate with customers through any channel. A cloud-based help desk management system Zendesk offers specialized tools for building online communities, knowledge libraries, and customer support portals. A front-end portal that can be personalized, live chat functionality, and integration with apps like Salesforce and Google Analytics are all features of the system. Read Zendesk Reviews
Starting Price: $19 Agent/Month
Recent Review
"Review of Zendesk ITSM" - Sourav Saha
Pros | Cons |
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It's admin feature and accessibility, it is hosted in cloud all we have to do purchase the license as per our requirement. It comes with many features - Round Robin, auro assignment, group department segmentation, IAM and many more |
Pricing can be improved while Zoho desk is offering almost same in lower in cost |
I do really like the Support platform from a user perspective, and the trigger system is wonderfully dynamic and flexible. I like that form fields and are searchable now (terrific improvement). The marketplace is great for additional enhancements. |
Pricing can get pretty steep as you add on features. Most of our clients are small businesses in a stage of growth—so while the features make perfect sense for their teams. |
Customers that require sophisticated assembly, troubleshooting, and operations are empowered by Viewabo remote visual support software to identify problems quickly and effectively. Without downloading an app, you may view customer smartphone cameras with Viewabo's remote visual support software for immediate technical assistance. Viewabo is a customer service software that reduces back-and-forth emails and phone conversations, shortens resolution times, and guards against lost sales. Read Viewabo Reviews
Starting Price: Available on Request
Recent Review
"It was a wonderful experience." - Sneha
Pros | Cons |
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Easy to use. Quality is very good and interface looks very impressive. Wonderful designing of the software. |
It is perfect no need of improvement from my side. The software needs no improvement. |
Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized helpdesk ticket management system. Read HappyFox Reviews
Starting Price: $19 Staff /Month
Recent Review
"Excellent Product" - Mehul Shah
For companies of all sizes in many industries, Intercom provides a platform for client conversations and engagement. Intercom Support makes contextual appearances in your application, website, or product via automation and effective messaging. Both customer service staff and customers benefit from this customer support software. Teams are able to interact with and support their consumers through a variety of channels. Read Intercom Reviews
Starting Price: Available on Request
Recent Review
"Beneficial solution to maintain happy customers" - Sujata
ServiceNow CSM is a collection of custom workflows and tools for integrating and monitoring client interactions. ServiceNow Customer Service Management is one of the top customer service software which helps businesses to effectively manage the customer experience that is interconnected to the engagement channel or type of interaction. Read ServiceNow CSM Reviews
Starting Price: $40000 Per Year
Recent Review
"Intelligent Customer Service With Servicenow CSM" - Mohit Arora
Pros | Cons |
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Servicenow CSM can deliver services effortlessly, with more connectivity, and proactively, thereby resulting in improved customer satisfaction at reduced case volumes and costs. |
One thing customers always appreciate is the ability to have their concerns or questions addressed on the first contact. First Contact Resolution is a key KPI for many customer service organizations. Leveraging ServiceNow’s robust Knowledge Management capabilities can be a very effective way to increase First Contact Resolution. |
Buffer is a suite of social media management and marketing tools for individuals, small businesses, and marketing agencies. Buffer enables you to create and distribute your content, engage with your audience, and analyze your data in one simple platform. Read Buffer Reviews
Starting Price: Available on Request
Recent Review
"The best tool for keeping track of all of your social network accounts in one spot." - Anmol Dubey
Pros | Cons |
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The best feature Buffer offers is the ability to plan posts; it's quite beneficial for getting our blog entries online at a specific time, and I can even schedule posts for multiple days. Overall, Buffer is a must-have for social media users who don't have the time to publish every hour. |
To be honest, there isn't much about Buffer that I dislike, however the hashtag lists don't always display correctly, and problems sometimes appear when tagging someone's profile. Overall, these drawbacks are minor, and they will not deter me from utilizing Buffer. |
Bitrix24 is one of the best CRM software which provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts. It is a collaboration platform that's perfect for CRM. It has over 30 tools that will help your business grow and enjoy the work in a team. Read Bitrix24 Reviews
Starting Price: Available on Request
Recent Review
"It improves teamwork within a set of applications" - Sabine Talstov
Pros | Cons |
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There is an air of ease and comfort right from the start; the interface is intuitive and practical; you will like the help it provides and, of course, there are many advantages to using it to create a compelling sales management plan. |
There should be a way to put a more reasonable monetary value on its exorbitant price. |
The most impressive features of Bitrix 24 are tasks, workgroups and, most importantly, the CRM system. The program is easy to use on computers. This program gives a positive direction to any company. |
A missing feature in Bitrix 24 is the employee tracking section. Business owners need tracking programs to increase their trust in their employees. If the tracking function is added to this program, it will become the number one program in the CRM sector |
Front is a customer operations system that enables support, sales, and account management teams to provide outstanding service at scale. Front combines the efficiency of a help desk and the comfort of email with automated workflows and real-time cooperation behind the scenes to simplify client communication. Read Front Reviews
Starting Price: $59 Per Month
Recent Review
"Best performance of Front" - SAGAR MISAL 1
Pros | Cons |
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Here,overview dashboard giving understanding knowlegde and user confirmation detail. |
here i wish there will be more message template that help to user for good conversation. |
Remote PC works well for enterprises, teams, and customers. This Remote Desktop Software has a rich dashboard and plenty of features to let you connect, collaborate and control remote sessions for PC and Mac. Read RemotePC Reviews
Starting Price: Available on Request
Recent Review
"Secure and Fantastic Support" - Abhinav Puri
Pros | Cons |
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When I have to be away but a client needs a file right away, being able to access my computer from anywhere has been a life saver. It's fast and easy to use and has saved me a lot of headache. |
Individual passwords on each computer for increased security. Easy and fast to setup. |
1.Option to print remotely 2.works perfect with SaaS 3.screen can be shared 4.solid file transfer mode |
1. user cant lock the settings to the other user's device application 2. price little bit high |
Gorgias is a flawless help desk software for Shopify stores and manages customer communication at one place. It automatically responds to basic customer queries and provides dashboard support with notifications. Read Gorgias Reviews
Starting Price: $60 Per Month
Recent Review
"Perfect for documenting business processes in one easy-to-access place" - Neha
Pros | Cons |
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I love that the tool offers advanced text styling and formatting options along with dedicated features to structure content interactively. |
There were issues related to speed initially. But that was just for a couple of hours and the tool soon started functioning at its normal speed. |
I love that the tool offers advanced text styling and formatting options along with dedicated features to structure content interactively. |
There were issues related to speed initially. But that was just for a couple of hours and the tool soon started functioning at its normal speed. |
A smart CRM that provides you with contact management, marketing automation, web analytics, telephony, newsletter management, 2-way emails, real time activity alerts, third-party integrations, and much more. Read AgileCRM Reviews
Starting Price: Available on Request
Recent Review
"It stands as exceptional software, an all-in-one problem solver." - Belle Gagihuddun
Pros | Cons |
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In my opinion, AileCRM is a powerful platform that manages all our customer records efficiently. It's really good for keeping databases organized and working seamlessly with other useful tools. What's great is how user-friendly this CRM tool is. |
My experience with AgileCRM is entirely positive. It provides immense help and is remarkably easy to use. |
AgileCRM efficiently centralizes all aspects while providing adaptability, customization, and ease of use. It stands as a valuable asset for nurturing favorable customer relationships. As an expert in automation, I wholeheartedly endorse it to streamline customer interactions and minimize manual efforts. |
We've had an amazing experience with AgileCRM, and there haven't been any issues. |
EngageBay is an all-in-one marketing, sales and customer service software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform Read EngageBay Reviews
Starting Price: Available on Request
Recent Review
"Great customer support" - Samuel
Pros | Cons |
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Ease of usage makes it simple to train additional employees. Having so many things that most others do not offer unless you spend $1,000 a month. For a tiny firm, it is wonderful. |
The email marketing software lacks formatting capabilities, which would allow you to make the templates more brand-specific or modern appearing. |
I like the workflows and automations which makes my day to day tasks easier. It helps me to followup with my clients automatically. I just need to create a workflow once and forget it and it does the job perfectly. |
I have not found any major issues with the product but at times I found a lag in bulk actions and reports. |
Manage tickets, Automate SLAs and provide a knowledge base in your customer support software to take care of all of your customer's needs with very little effort. Read Support.cc by 500apps Reviews
Starting Price: $14 Per Month
Recent Review
"My Experience with Support.cc: A Game-Changer!" - Docas Tanko
Pros | Cons |
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Overall, Using Support.cc has proven to be an excellent journey. It addresses client problems instantly and stands as a crucial software for our organization. |
Speaking from my own encounter, this software proved exceptional, with no noteworthy downsides. |
The user-friendly interface of Support.cc makes it easier to manage customer contacts across a range of channels. Customization, automation, and thorough analytics on the platform improve overall customer service effectiveness. |
Presently, there's nothing in particular that I dislike about this app because it has offered me a seamless user experience. |
Oracle NetSuite CRM delivers your business with powerful front-office capabilities in a single, cloud-based CRM solution. Seamlessly integrates with accounting, e-commerce and warehousing. Read Oracle NetSuite CRM Reviews
Starting Price: Available on Request
Recent Review
"Good" - Yashwanth
Pros | Cons |
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NetSuite is a good cloud ERP solution for small and medium business. |
NetSuite ERP is fully cloud based. You can access the tool from any web platform and support most ERP function. NetSuite is a very well thought out system. |
the best in look |
nothing |
It incorporates a comprehensive sales automation tool that helps in increasing the productivity and efficiency of the sales team with the use of real-time information and collaborate the processes to enhance the sales. Read SalesMantra CRM Reviews
Starting Price: Available on Request
Recent Review
"Great software with features " - Kunal Bansode
Pros | Cons |
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Activity tracking feature is impressive which shows daily activities and various reports generated in the CRM which help get track and projection of sales team |
App can be improved, little bit slower side and live tracking option in the app should be present so we can track live location of sales person |
Ease of use and my pain area resolved, tracking, planning, collection flow mobile application, etc . |
Nothing |
FeedbackUp is a Customer Feedback Management Application which helps support managers to collect feedback from their customers. FeedbackUp will make it easy and effective. All-in-One Business Suite by 500apps offers 50 apps for Flat $14.99. Read FeedbackUp by 500apps Reviews
Starting Price: $15 Per User
Recent Review
"FeedbackUp has revolutionized our customer feedback process - a game-changer!" - Aliya Muhamma
Pros | Cons |
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We've had a great experience using FeedbackUp for our customer feedback process. The platform is easy to use, and the customer feedback timeline is a helpful feature. Thanks to Allan from the technical support team for his excellent support. |
The software works perfectly, and the customer support team is responsive and helpful. |
I have been utilizing FeedbackUp to manage our customer feedback process, and it has been a fantastic experience thus far. The platform provides us with the ability to generate an unlimited number of projects, send email notifications to users regarding feedback, and offers a customer feedback timeline to review when the user last provided feedback. These features have significantly streamlined our customer feedback management process, making it more efficient and effective. Overall, I highly recommend FeedbackUp to anyone looking for a top-notch customer feedback management tool. |
I can't find any drawbacks to this application; it's an exceptional service. The user interface is user-friendly, and the customer support is of the highest quality. |
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