What is Freshdesk Contact Center (formerly Freshcaller)?

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center.

Pricing

Freshdesk Contact Center (formerly Freshcaller) Starting Price

$ 0/21 Days

Awards
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Our Awards and Recognition

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Freshdesk Contact Center (formerly Freshcaller) Screenshots

Key Features of Freshdesk Contact Center (formerly Freshcaller)

Here are the powerful features that make Freshdesk Contact Center (formerly Freshcaller) stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Call Center
  • IVR and Dial Groups
  • Call Routing
  • Call Recording
  • Call Logs
  • Call Management
  • Real Time Monitoring
  • Workflow Management
  • Key Performance Indicators
  • Conferencing
  • Call Center Management
  • Call Monitoring
  • IVR / Voice Recognition
  • VoIP
  • Historical Reporting
  • Automatic Call Distribution
  • Computer Telephony
  • Knowledge Base
  • Call Logging
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Virtual Call Center
  • Call Sharing
  • On-Demand Recording
  • Data Import & Export
  • Gamification
  • Call Reporting
  • For Call Centers
  • For Sales
  • International Numbers
  • IVR System
  • Forward to Phone
  • Call Transfer
  • CRM integration
  • Call recording
  • Live Chat
  • Reporting/Analytics
  • Call Hold
  • Call Barging
  • Call Conference
  • Warm Transfer
  • Interactive Voice Response
  • Queue Management
  • SIP Trunking
  • Contextual Guidance
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Freshdesk Contact Center (formerly Freshcaller) Pricing

Here are the pricing plans for Freshdesk Contact Center (formerly Freshcaller). Choose the plan that best fits your requirements and budget. Get Detailed Freshdesk Contact Center (formerly Freshcaller) pricing as per your requirements.

Sprout
$ 0
21 Days
  • Buy Local/Toll-free numbers
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics
Blossom
$ 15
Agent/Month (Billed Annually)
  • Everything in Sprout and
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • Pre-built Reports
Garden
$ 29
Agent/Month (Billed Annually)
  • Everything in Blossom and
  • IVR (Phone Trees)
  • Call Monitoring
  • Advanced Call Queues
  • Custom Reports
  • Call Conferencing
  • Bring Your Own Carrier
  • SIP Connections
Estate
$ 45
Agent/Month (Billed Annually)
  • Everything in Garden and
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Call Recording Opt-out
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
Forest
$ 69
Agent/Month (Billed Annually)
  • Everything in Estate and
  • Omnichannel Routing
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Speech-enabled IVR
  • Smart Answer Voicebot
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Freshdesk Contact Center (formerly Freshcaller) Specifications

Get a closer look at the technical specifications and system requirements for Freshdesk Contact Center (formerly Freshcaller). Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Desktop Platforms :
MacOs
Windows
Language Support :
English
Business :
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Training
Integrations :
  • Freshdesk
  • Freshsales
Company Details :
Company Name : Freshworks
Headquarter :
Website : Visit Website
Full Address : 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066 USA

Freshdesk Contact Center (formerly Freshcaller) Comparisons

Compare Freshdesk Contact Center (formerly Freshcaller) with other similar options available in Call Center Software. Explore the key differences to see why it's the top choice for businesses and individuals.

Freshdesk Contact Center (formerly Freshcaller) Description

Here's the comprehensive description of Freshdesk Contact Center (formerly Freshcaller). Gain a brief understanding of its unique features and exceptional benefits.

Why Freshdesk Contact Center (formerly Freshcaller)??

 Absolutely Zero Hardware - Zero amount needs to be spent on purchasing hardware for your call center 

Absurdly Easy Setup - No installations necessary to set up and launch your call center

Astonishingly Affordable Software - Start with a $0 agent fee plan to launch your call center

What makes us unique?

Refreshing User Experience - An intuitive user interface helps you and your agents to operate and launch your call center with zero training. It is that simple.

Pay-as-you-grow plan - You can start using Freshdesk Contact Center (formerly Freshcaller) with a $0 agent licensing plan. You would only have to pay for your phone charges. Combined with the fact that businesses do not have to invest in any hardware or install any software, Freshdesk Contact Center (formerly Freshcaller) is ideal to get started.

Freshdesk Contact Center (formerly Freshcaller)?: your favorite call center software

Freshdesk Contact Center (formerly Freshcaller) is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshdesk Contact Center (formerly Freshcaller) enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Freshdesk Contact Center (formerly Freshcaller) by Freshworks can help you reimagine conversations and reclaim context. Freshworks is trusted by 40,000+ customers. Freshdesk Contact Center (formerly Freshcaller) provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built, and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

Freshdesk Contact Center (formerly Freshcaller) Videos

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Alternatives of Freshdesk Contact Center (formerly Freshcaller)

Explore alternative software options that can fulfill similar requirements as Freshdesk Contact Center (formerly Freshcaller). Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Freshdesk Contact Center (formerly Freshcaller) FAQs

How much does Freshdesk Contact Center (formerly Freshcaller) cost?

The starting price of Freshdesk Contact Center (formerly Freshcaller) is $ 0/21 Days. It has different pricing plans:

  1. Sprout : $ 0/21 Days
  2. Blossom : $ 1080/Agent/Month (Billed Annually)
  3. Garden : $ 2088/Agent/Month (Billed Annually)
  4. Estate : $ 3240/Agent/Month (Billed Annually)
  5. Forest : $ 4968/Agent/Month (Billed Annually)

Freshdesk Contact Center (formerly Freshcaller) also provides a free trial to users.

What apps do Freshdesk Contact Center (formerly Freshcaller) integrate with?

Freshdesk Contact Center (formerly Freshcaller) integrates with various apps:

  • Freshdesk
  • Freshsales

What are the top 5 features for Freshdesk Contact Center (formerly Freshcaller)?

The top 5 features for Freshdesk Contact Center (formerly Freshcaller) are:

  • Call Center
  • IVR and Dial Groups
  • Call Routing
  • Call Recording
  • Call Logs