Best Help Desk Software in USA
Here is a list of top Help Desk Software in USA: Tidio, ManageEngine ServiceDesk Plus, Hiver, Freshdesk, and Salesforce. These Help Desk Software are designed to enhance the efficiency of your business operations.
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List of Best Help Desk Software in USA
Zendesk is a software product reviews software that builds for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. Read Zendesk Reviews
Starting Price: $19 Agent/Month
Recent Review
"Zendesk help me manage my daily tasks" - Mostafa Dakam
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zendesk is very client friendly web side every step is very simple and easy to used for normal person |
if you decrease the cost then more or more client come for visit the zendesk web side |
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What is impressive about Zendesk is that it's easy to use, we can make tickets based on phone calls, email messages, or even social media requests. It's also centralized and provides reporting. |
From my experience, I found that Zendesk lacks customization options, has some complexity to setup and utilize features, and it can be expensive for some businesses. |
Viewabo offers cutting-edge IT service desk software, streamlining support processes and enhancing efficiency. With top features and a user-friendly interface, it ensures seamless incident management, ticket resolution, and IT support, empowering organizations to deliver top-notch service and maximize productivity. Read Viewabo Reviews
Starting Price: Available on Request
Recent Review
"It was a wonderful experience." - Sneha
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Easy to use. Quality is very good and interface looks very impressive. Wonderful designing of the software. |
It is perfect no need of improvement from my side. The software needs no improvement. |
Vivantio ITSM is a flexible and reliable tool that enhances efficiency. It has amazing features such as contract management, project management, release and deployment management. Vivantio is easy-to-use and provides excellent support to users. Learn more about Vivantio ITSM
Starting Price: $60 User/Month
Paldesk helps you to stay connected with your customers by all means. This help desk software captures the leads automatically, generates responses timely and create tickets as per categories easily. Learn more about Paldesk
Starting Price: $11 Agent/Month
Help Scout is a web based help desk composed for a great customer experience. It creates multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products Read Help Scout Reviews
Starting Price: Available on Request
| Pros | Cons |
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Email or message had been read by a customer |
multi tasking features |
Vitalize your IT service management practices with a robust ServiceNow ITSM solution to enhance the performance of your IT team, minimize IT expenses, and improve IT and business service availability. Read ServiceNow ITSM Reviews
Starting Price: Available on Request
Recent Review
"Featuring the itsm tool" - Kanika Gupta
| Pros | Cons |
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It is easy to assign the request to the concerned team |
The workflow sometimes is not clear n sometimes glitches are there |
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Increase efficiency, low cost and can be configured in a ease compared to other leading tools. |
When it comes to Change Management. |
Happyfox is a web-based help desk software hosted in the cloud. IT help desk tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized IT help desk ticketing software for small business. Read HappyFox Reviews
Starting Price: $19 Staff /Month
Recent Review
"Excellent Product" - Mehul Shah
Gorgias is a flawless help desk software for Shopify stores and manages customer communication at one place. It automatically responds to basic customer queries and provides dashboard support with notifications. Read Gorgias Reviews
Starting Price: $60 Per Month
Recent Review
"Perfect for documenting business processes in one easy-to-access place" - Neha
| Pros | Cons |
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I love that the tool offers advanced text styling and formatting options along with dedicated features to structure content interactively. |
There were issues related to speed initially. But that was just for a couple of hours and the tool soon started functioning at its normal speed. |
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I love that the tool offers advanced text styling and formatting options along with dedicated features to structure content interactively. |
There were issues related to speed initially. But that was just for a couple of hours and the tool soon started functioning at its normal speed. |
A smart CRM that provides you with contact management, marketing automation, web analytics, telephony, newsletter management, 2-way emails, real time activity alerts, third-party integrations, and much more. Read AgileCRM Reviews
Starting Price: Available on Request
Recent Review
"It stands as exceptional software, an all-in-one problem solver." - Belle Gagihuddun
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In my opinion, AileCRM is a powerful platform that manages all our customer records efficiently. It's really good for keeping databases organized and working seamlessly with other useful tools. What's great is how user-friendly this CRM tool is. |
My experience with AgileCRM is entirely positive. It provides immense help and is remarkably easy to use. |
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AgileCRM efficiently centralizes all aspects while providing adaptability, customization, and ease of use. It stands as a valuable asset for nurturing favorable customer relationships. As an expert in automation, I wholeheartedly endorse it to streamline customer interactions and minimize manual efforts. |
We've had an amazing experience with AgileCRM, and there haven't been any issues. |
EngageBay is a simple, powerful, all-in-one marketing, sales and service automation software with free CRM for startups and growing businesses. EngageBay helps you automate your marketing, sales and support by combining lead generation, email marketing, marketing automation, CRM & social media engagement, helpdesk, and ticketing. Read EngageBay Reviews
Starting Price: Available on Request
Recent Review
"Best CRM with robust features" - Philip
| Pros | Cons |
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I like the simple and easy to use interface of the product. It helps me in creating email campaigns with an ease |
It has all the features but it lacks in some of the basic features. We cannot set a default font and default color while creating email templates |
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I like the UI of this CRM which is very good and easy to use. It helps me with my day to day needs. I really appreciate their knowledgebase and training videos which are very help full. The best part is their customer support which is handy always. |
It has everything that I need but it lacks some features like auto saving the emails. At times we will lost the email content if the browser crashes and we need to create it again from scratch. |
Start Ups essentially grow their business with BigContacts, which provides CRM platform. Delivers in best of manners and manage the contacts, tasks, track opportunities, email campaigns. Capture more leads by import the spreadsheets an evaluate the business cards. Read BIGContacts Reviews
Starting Price: Available on Request
Recent Review
"Smooth-running solution for contact management" - Shrishti Singh
| Pros | Cons |
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Enabling me to prioritize the information that matters most to me. With just a glance, I can access contact profiles, review communication history, and track upcoming events. |
Currently, the mobile app version of BIGContacts is limited in functionality compared to the desktop version. It would be highly beneficial if the mobile app could provide a more comprehensive and seamless experience. |
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One of the features of BIGContacts CRM that we particularly like is the ability to organize contacts into different groups and lists. We use the tool to create both static and dynamic contact lists. This makes it easy to segment the customer base and deliver more targeted emails. |
The mobile version could be more robust. We think it still has some room for improvement in terms of performance. |
Manage tickets, Automate SLAs and provide a knowledge base in your customer support software to take care of all of your customer's needs with very little effort. Read Support.cc by 500apps Reviews
Starting Price: $14 Per Month
Recent Review
"My Experience with Support.cc: A Game-Changer!" - Docas Tanko
| Pros | Cons |
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Overall, Using Support.cc has proven to be an excellent journey. It addresses client problems instantly and stands as a crucial software for our organization. |
Speaking from my own encounter, this software proved exceptional, with no noteworthy downsides. |
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The user-friendly interface of Support.cc makes it easier to manage customer contacts across a range of channels. Customization, automation, and thorough analytics on the platform improve overall customer service effectiveness. |
Presently, there's nothing in particular that I dislike about this app because it has offered me a seamless user experience. |
Microsoft SharePoint is an app-supported team collaboration software that helps a business to empower its customer support team by doing time-bound ticket generation and distribution. Read Microsoft SharePoint Reviews
Starting Price: $5 User/Month
Recent Review
"Microsoft SharePoint review" - Adnan Afzal
| Pros | Cons |
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The ability to store and share documents with the power to select with whom the data can be shared. |
There should be an option added which can select which data you want to display on your profile and which you don't. |
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Secure and Robust |
overall good |
It is one of the best MSP software systems available in the market that doubles as a help desk for managing interaction tracking, license management, automatic scans, etc. It’s highly functionality helps testers perform tasks faster and more efficiently. Read NinjaOne Reviews
Starting Price: Available on Request
Recent Review
"Superb Software (Recommended)" - Bilal Idrees
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NinjaOne offers a robust set of features for IT management, simplifying tasks and providing real-time insights. The platform's powerful remote management tools are invaluable for businesses with dynamic work environments, ensuring seamless operation |
Some users may experience a slight learning curve initially, as the platform's extensive features may take time to fully explore and utilize. Depending on the scale of usage, the pricing structure might be a consideration for smaller businesses with |
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NinjaOne has the good pricing plan.Yes it is easy to use. User can get what they need so easily |
All the part of ninjaOne are very good but still need to Improve and work to maintain low pricing plan for Anger users. |
Creatio is the global supplier of no-code platform for industry workflows automation and CRM. Creatio’s customers enjoy the freedom to own their automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code and a universe of ready-to-use templates and connectors. Read Creatio Reviews
Starting Price: Available on Request
Recent Review
"Good software for customer support" - Viral Virani
Salesforce Service Cloud is a customer support software. It helps you provide faster and satisfactory case resolution, provide customer engaging portals, provide better support on digital channels and so on. Read Salesforce Service Cloud Reviews
Starting Price: $25 User/Month
Recent Review
"Best for Case Management" - Ankit
| Pros | Cons |
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The most beneficial part i would say is email to case/Web to case. We can setup autoresponses easily .We can configure support processes. We can make use of live chat,knowledge base |
Overall the product is best of its kind,i just feel licensing cost is a little more . |
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Single source of truth for support |
Email case management needs more effort in terms of customization |
Atera IT is a process automation software that helps MSPs and IT service providers of all sizes with integration, automation, and business processes. This cloud-based software offers Backup and Recovery, Billing & Invoicing, and Issue Management. Read Atera Reviews
Starting Price: $99 Per User
Recent Review
"EVERY IT ORGANISATION MUST HAVE" - NILESH KUMAR
| Pros | Cons |
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Centralized console management, integrated EDR, Email security, Ai enable Security platform, Easily update all end device |
Didn't found any cons about this product till my uses only might be expensive for small startup |
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"It's exceptionally simple to utilize, for my purposes, yet in any event, for individuals who have asserted, "I'm not excellent at IT." When you have it introduced and you have it set up, it essentially works without help from anyone else. It truly assists you with doing what you want to do. It's not difficult to use for a novice, contrasted with a portion of the other bigger RMMs that are somewhat more convoluted." |
"I might want to see more cell phone the board. iPad is a major one. I realize they've been chipping away at a portion of that. For my purposes, it would be astounding if I would do tablet gadgets and even extend it to POS frameworks or something like that. I realize that a ton goes into that yet I've seen it is a region they're checking out." |
The Dell KACE K1000 service desk Management Appliance can help you provide your end users with a high quality help desk that’s tightly integrated with the K1000’s IT asset management (ITAM), configuration management, reporting, and alert capabilities. Read Dell Reviews
Starting Price: Available on Request
Recent Review
"Dell" - Aditya Sethi
| Pros | Cons |
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Any Dell personal computer (PC) can run PC games. But without specialized hardware, you can only play games with low prerequisites. To handle the advanced visual effects and processing demands of many modern games, you need components that are more powerful than those found in entry-level computers. Components often have unique brand names and model numbers, which can be confusing, but you can compare them using their technical specifications. The following components are the most important in differentiating a computer designed for gaming from a computer designed for basic tasks: Graphics processor, or graphics card Central processing unit (CPU), or processor Random access memory (RAM), or memory Other components |
Battery no longer provides sufficient power. It is recommended that you replace this battery. No spills, no dropping |
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It helps in tracking all PC related assets with ease and convince . Its quite easy to track. |
Interface is lil slow and lags behind. |
TeamWorks is a cloud-based help desk software. It is suitable for small and medium-size organizations. It includes many functionalities like payroll management, biometric time management for track employee time. Read Teamwork Reviews
Starting Price: Available on Request
Recent Review
"Review for Teamwork" - islam
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Unlike some of its competitors, Teamwork doesn’t fall privy to being too technical or jargon-y. Whereas platforms, such as Jira, have steeper learning curves due to the use of terms, such as “epic” and “issue,” Teamwork’s terminology makes it easier |
Teamwork is very marketing agency-friendly by design, which means it might not be an ideal solution if you don’t run an agency. The product is also quite dense, which means runtime can be slow, especially if you have a lot of projects and tasks that |
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Teamwork is an international application, giving all persons the chance of exploiting their resources and efforts. Also, Teamwork has a well defined design, incredible for business use. |
Teamwork is a focused and corrected application, and therefore, no huge challenges. |
BoldDesk is a cloud-based, premium customer service software for managing customer support, collaborating with teammates, automate repetitive tasks, and improve customer satisfaction. Read BoldDesk Reviews
Starting Price: $10 Per Month
Recent Review
"The epitome of Business Support Solutions" - Onyimbi
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