Best Incident Management Software in USA
Here is a list of top Incident Management Software in USA: Freshservice, Freshdesk, ServiceNow ITSM, Zendesk, and SolarWinds. These Incident Management Software are designed to enhance the efficiency of your business operations.
No Cost Personal Advisor
List of Best Incident Management Software in USA
ServiceNow ITSM is an omnichannel software for incident management. It offers a wide range of incident management tools like AI-powered insights, single-pane agent view, proven-practice workflows, incident response playbook, on-call scheduling, AIOps integration, omnichannel notifications, visual task boards, guided set-up, and more to restore services and resolve issues quickly. Read ServiceNow ITSM Reviews
Starting Price: Available on Request
Recent Review
"Featuring the itsm tool" - Kanika Gupta
| Pros | Cons |
|---|---|
|
It is easy to assign the request to the concerned team |
The workflow sometimes is not clear n sometimes glitches are there |
|
Increase efficiency, low cost and can be configured in a ease compared to other leading tools. |
When it comes to Change Management. |
Zendesk is the best incident management software that helps manage and track all IT incidents seamlessly. The software allows IT support teams to respond to unexpected problems and outages as soon as possible to restore operations. Zendesk automates routine processes and centralizes all the incidents on a single platform. Read Zendesk Reviews
Starting Price: $19 Agent/Month
Recent Review
"Zendesk help me manage my daily tasks" - Mostafa Dakam
| Pros | Cons |
|---|---|
|
What is impressive about Zendesk is that it's easy to use, we can make tickets based on phone calls, email messages, or even social media requests. It's also centralized and provides reporting. |
From my experience, I found that Zendesk lacks customization options, has some complexity to setup and utilize features, and it can be expensive for some businesses. |
|
Zendesk Support Suite has transformed my customer support operations. The centralized platform, automation tools, insightful analytics, and multi-channel support options have significantly improved our efficiency and effectiveness. This translates to |
While Zendesk is fantastic, there's always space to grow. The interface could benefit from a refresh. While minimalist, navigating some areas can feel cluttered at times. |
Improve IT incident resolution times and quality with SolarWinds. It is one of the top incident management applications that empower IT support teams with effective communication and quick resolution tools to resolve incidents faster. SolarWinds offers community and email support, advanced collaboration tools, issue escalation, a service portal, etc. Read SolarWinds Reviews
Starting Price: $2995 Onetime
Recent Review
"Capable part of any major corporate surveillance strategy" - Aditya Pathak
| Pros | Cons |
|---|---|
|
Alerting, Reporting, Alerting, Large network element vendor support, Support for the cloud and on-site |
You need to make the interaction between nodes in the map editor more intuitive. Warnings of nodes should be more straightforward to recognize and erase. |
Happyfox is a leading incident management software that helps companies manage and resolve IT issues without any delays. It enables you to manage and organize all your incidents by categorizing them based on their complexity and urgency and assigning them to specific teams based on their expertise. Hapyyfox also enables help desk integrations with CRM, invoicing apps, survey tools, etc. Read HappyFox Reviews
Starting Price: $19 Staff /Month
Recent Review
"Excellent Product" - Mehul Shah
Cherwell is a convenient incident management application for IT incident resolution. The software solution helps IT teams streamline and automate IT support with high-tech features like problem reporting, request management, contextual routing, assignment management, activity dashboard, etc. Cherwell can easily integrate with applications like Microsoft Sharepoint, Microsoft Outlook, Oracle Service, Twitter, etc. Learn more about Cherwell
Starting Price: $150 Per Month
Ivanti is the best incident management software that helps IT teams manage the lifecycle of incidents without any interruptions. The system features incident management support, incident logging and categorization, incident monitoring and escalation, incident closure and evaluation, and more. Resolve IT incidents immediately and reduce response time and repeated incidents with Ivanti. Read Ivanti IT Asset Management Reviews
Starting Price: Available on Request
Recent Review
"Ivanti Asset Bar Coding Scanning v1" - Ivanti Freelance Consultant
| Pros | Cons |
|---|---|
|
Bar Code Scanning |
Only support some Android Based Scanners |
|
The major advantage of this software is that is can be customized as per your need and requirement. This way it can be suited to all sorts of organizations including SMS and enterprises. Another major feature is its 8 different languages versions. |
Happy with its help. |
ClickUp is a popular and powerful platform offering the best incident management tools for IT and dev teams. Its easy-to-use interface and customizable dashboard help support teams resolve issues faster. ClickUp also provides custom IT-specific workflows to track and monitor incidents more quickly. Read ClickUp Reviews
Starting Price: Available on Request
Recent Review
"Clickup is a valuable tool " - Bridget joy
| Pros | Cons |
|---|---|
|
One impressive thing about Clickup that I like the most is the ability to handle emails without having to leave the platform with Clickup I can easily send and receive emails even from my existing email addresses without switching to another app |
Even as a new user I haven’t encountered any difficulties yet on Clickup platform I am still waiting for more features from Clickup |
|
I use it everyday and mostly i use it for daily tasks management. I can know what I need to do today. And which are in higher priority. |
Language, can have more language. Since some staff are not so good at english. |
NinjaOne is an IT operations management software that offers the best incident management software solutions to monitor and manage incidents. The platform lets you log, escalate, classify, and resolve incidents more efficiently. NinjaOne also helps you identify the root cause of incidents to minimize their recurrence. Read NinjaOne Reviews
Starting Price: Available on Request
Recent Review
"Superb Software (Recommended)" - Bilal Idrees
| Pros | Cons |
|---|---|
|
NinjaOne offers a robust set of features for IT management, simplifying tasks and providing real-time insights. The platform's powerful remote management tools are invaluable for businesses with dynamic work environments, ensuring seamless operation |
Some users may experience a slight learning curve initially, as the platform's extensive features may take time to fully explore and utilize. Depending on the scale of usage, the pricing structure might be a consideration for smaller businesses with |
|
NinjaOne has the good pricing plan.Yes it is easy to use. User can get what they need so easily |
All the part of ninjaOne are very good but still need to Improve and work to maintain low pricing plan for Anger users. |
Datadog is an all-in-one incident management software that provides automated workflows for streamlined tech incident resolution. It helps DevOps teams to detect, monitor, and resolve incidents directly from triggered alerts and security signals. Improve your incident resolution times with Datadog’s simplified incident management. Read Datadog Reviews
Starting Price: Available on Request
Recent Review
"Best Monitoring Tool" - Rathanakumar K
| Pros | Cons |
|---|---|
|
APM, Custom Dashboard, Request Tracing |
It should have a default page with basic features to monitor an application. |
Opsgenie is a cloud-based incident logging software with a set of well-rounded incident management features. The software helps IT and dev teams to track, assign, and resolve tickets in one place and empowers them to deliver high-quality services on time. Its flexible and intuitive user interface makes it the choicest incident management software. Learn more about Opsgenie
Starting Price: Available on Request
Zenduty is a fully featured Website Monitoring Software designed to serve Enterprises, SMEs and StartUps. Zenduty provides end-to-end solutions designed for Web App and Android. This online Website Monitoring system offers Event Logs, Scheduling, Server Monitoring, Email Monitoring, Credential Management, Audit Trail, Task Management, CPU Monitoring, Virtual Machine Monitoring, Maintenance Scheduling, Disaster Recovery, Incident Reporting, Investigation Management and OSHA Compliance at one place. Read Zenduty Reviews
Starting Price: Available on Request
Adashi Systems is a fully featured Scheduling Software designed to serve Startups, Enterprises. Adashi Systems provides end-to-end solutions designed for Web App. This online Scheduling system offers Dispatching, Field Reporting, Incident Mapping at one place. Learn more about Adashi Systems
Starting Price: Available on Request
WebEOC is a fully featured Incident Management Software designed to serve Startups, Agencies. WebEOC provides end-to-end solutions designed for Macintosh. This online Incident Management system offers Disaster Recovery, Incident Reporting, Corrective Actions (CAPA), Safety Management, Ticket Management at one place. Learn more about WebEOC
Starting Price: Available on Request
Swimlane is a fully featured Incident Management Software designed to serve Startups, Agencies. Swimlane provides end-to-end solutions designed for Macintosh. This online Incident Management system offers Incident Reporting, Ticket Management, Corrective Actions (CAPA), Task Management, Root-Cause Diagnosis at one place. Learn more about Swimlane
Starting Price: Available on Request
DisasterLAN (DLAN) is an intuitive emergency management system that provides tools for disaster preparedness, response, and recovery, as well as daily operations and event planning. Learn more about DisasterLAN
Starting Price: Available on Request
Statuspage is a fully featured Incident Management Software designed to serve Agencies, Enterprises. Statuspage provides end-to-end solutions designed for Windows. This online Incident Management system offers Incident Reporting at one place. Learn more about Statuspage
Starting Price: Available on Request
Safety Incident Management is a fully featured Incident Management Software designed to serve Enterprises, Startups. Safety Incident Management provides end-to-end solutions designed for Windows. This online Incident Management system offers OSHA Compliance, Root-Cause Diagnosis, Incident Reporting, Task Management, Audit Trail at one place. Learn more about Safety Incident Management
Starting Price: Available on Request
Using Groupdolists enables a business to do better incident management. By identifying the unforeseen incidents in their infancy stage, it enables to reduce the risks. With its mobile-friendly interface, you can find out the risks from your mobile phone. Learn more about Groupdolists
Starting Price: Available on Request
Regroup is a fully featured Incident Management Software designed to serve Enterprises, SMEs and StartUps. Regroup provides end-to-end solutions designed for Web App and Android. This online Incident Management system offers Incident Management, Training Management, Inspection Management, Incident Reporting, Disaster Recovery, Audit Trail, Mass Notifications, Two-Way Communication, Industrial Safety Management and Occupational Health Management at one place. Learn more about Regroup
Starting Price: Available on Request
ROO.AI makes it easier and faster for frontline workers to accurately carry out inspections, manufacturing, maintenance and safety processes by replacing slow, inconsistent paper processes with digital, guided assistance, work instruction and data collection. Learn more about ROO.AI
Starting Price: $29 Worker/Month
Rootly is an incident management platform and software that is native to Slack and automates tiresome manual work during events. Rootly helps businesses like Canva, Grammarly, Squarespace, and many more develop a straightforward, reliable, and enjoyable incident management procedure. Learn more about Rootly
Starting Price: Available on Request
Web-Based Scheduling, Marketing, Billing, and Comm
WellSky Personal Care is the leading web-based operating platform for personal care providers. Our secure HITRUST CSF certified platform powers more than 4,300 agencies, serves 8 of the 10 largest personal care franchise networks, and over 600,000 caregivers. Learn more about WellSky Personal Care
Starting Price: Available on Request
OSHA Record keeping and Incident Management Softwa
OSHA Recordkeeping and Incident Management Software. Maintain Compliance. Build A Video Library. Reduce Workplace Injuries. CloudApper Safety app provides you with a powerful, intuitive, and easy-to-use solution at an affordable price. Learn more about CloudApper Safety
Starting Price: $10 Per user, per month
ComplianceQuest is a fully featured Quality Management & Control Software designed to serve Enterprises, Agencies. ComplianceQuest provides end-to-end solutions designed for Windows. This online Quality Management & Control system offers Corrective and Preventive Actions (CAPA), Document Control, Supplier Quality Control, Risk Management, Training Management at one place. Learn more about ComplianceQuest
Starting Price: Available on Request
ConvergePoint is a contact management tools for regulatory compliance. Help to make an effortless process either is manage sharepoint, policy arrangement, health and solve difficult problems. It is a very less time consuming and performs all the features. Learn more about ConvergePoint
Starting Price: Available on Request
Get Free Expert Advice
