What is VoiceXchange?

Alliance VoiceXchange with a configurable call flow offers a fully integrated Interactive Voice Response (IVR) product to connect your customers, databases, telephones, and fax machines. Customer can call and receive answers to specific questions or place an order and receive faxed confirmations about cloud telephony.

Pricing

VoiceXchange Starting Price

Awards
VoiceXchange Award

Our Awards and Recognition

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Key Features of VoiceXchange

Here are the powerful features that make VoiceXchange stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • After Call Work
  • Analytical Reports
  • API Integration
  • Audio / Video Conferencing
  • Auto Dialer
  • Auto Rotate
  • Billing & Invoicing
  • Blind Transfer
  • Built-In CRM
  • By-Extension Reporting
  • Call Barging
  • Call Cascading
  • Call Center
  • Call Center Management
  • Call Conference
  • Call Control
  • Call Disposition and Notes
  • Call Duration
  • Call Hold
  • Call Hold Music
  • Call Logging
  • Call Logs
  • Call Monitoring
  • Call Mute
  • Call Queuing
  • Call Recording
  • Call Reminder
  • Call Routing
  • Call Volume
  • Caller ID
  • Caller Identification
  • Carrier Access Billing
  • Chat / Messaging
  • Complete Messaging Platform
  • Conferencing
  • Contact History
  • Contact Management
  • Contact Tags and Custom Fields
  • Contract Management
  • Country Blocking
  • CRM integration
  • Custom Sender ID
  • Customisable Welcome Greeting
  • Customizable Billing
  • Data import and Synchronization
  • Desktop Notifications
  • Email Notifications
  • Email Support
  • Employee Directory
  • Enhanced Caller ID
  • Fax Management
  • Flexible Rate Tables
  • Forward to Device
  • Forward to Phone
  • Global Connect
  • Historical Reporting
  • Holiday Mapping
  • Inbound Reporting
  • Incoming Call ID
  • Incoming SMS
  • Internal Call Transfer
  • International Numbers
  • IVR / Voice Recognition
  • IVR and Dial Groups
  • IVR System
  • Lead Management
  • Live Call Monitoring
  • Mobile Access
  • Mobile App
  • Mobile SMS
  • Multi Lingual IVR
  • Multiple Accessline
  • Multiple Extension
  • Multiple Scripts
  • Multiple Simultaneous Calls
  • Multiuser Login & Role-based access control
  • Onboarding Coach
  • Online Fax
  • Outbound Caller ID
  • Outbound Reporting
  • Outgoing Call Tracking
  • Outgoing SMS
  • Personalized Greetings
  • Phone Key Input
  • Phone Support
  • Post-Paid Systems
  • Power Dialer
  • Pre-Paid Systems
  • Predictive Dialer
  • Provisioning
  • Rating
  • Real Time Reporting
  • Remarketing
  • Reporting
  • Screen Pop-up
  • Self Service Portal
  • Service Order System
  • Session Summary Notes
  • Single Access Number
  • SIP Trunking
  • Skill Based Routing
  • Smart Call Tracking
  • Smart DID Routing
  • SMS
  • Speech Analytics
  • Stand Alone Dialer
  • Sticky Agent
  • Survey Management
  • Telemarketing Management
  • Text to Speech
  • Toll Free Number
  • Unattended Call Management
  • Unlimited Concurrent Calls
  • Virtual Call Center
  • Virtual Extensions
  • Voice & Data Integration
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • VoIP
  • Warm Transfer
  • Web to Lead
  • Webchat
  • Who Answered Log
Show More
  • Auto-Dialer
  • Call Center Management
  • Call Monitoring
  • Computer Telephony
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • Voice / SMS Alerts
  • VoIP

VoiceXchange Specifications

Get a closer look at the technical specifications and system requirements for VoiceXchange. Find out if it's compatible with your operating system and other software.

Deployment :
On Premises
Subscription Plan :
Onetime
Desktop Platforms :
Windows
Language Support :
English
Business :
StartUps
SMBs
Agencies
Available Support :
Email
Phone
VoiceXchange Categories on SoftwareSuggest :
Company Details :
Company Name : Alliance Infotech
Headquarter : New Delhi
Website : Visit Website
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VoiceXchange Customers

VoiceXchange Customers

VoiceXchange Videos

Overall VoiceXchange Reviews

Thinking about using VoiceXchange? Check out verified user reviews & ratings based on VoiceXchange's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.5/5

Based on 2 Reviews

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Ask a question
Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 0%

Likelihood to recommend

Out of 100%

2 VoiceXchange Reviews

Hear directly from customers who have used VoiceXchange. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Imarn

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Feb 28, 2017

It is very clean, and the quality of calls is crisp and clear

After my team worked through the installation and integration of VoiceXchange, the software was up and running smoothly. The metrics have lived up to the hype and all the real-time stats are awesome. The customer support team has helped my team with issues quickly and with an unmatched professionalism. Voice Xchange is a breath of fresh air in an era of nightmarish ivrs software. It is highly intuitive and there is ease of data input which is a major win for my firm.What is even more attractive is the number of platforms that it integrates with.Overall VoiceXchange is very clean, and the quality of calls is crisp and clear.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Parita

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Feb 27, 2017

The customer support is great and always present for help

VoiceXchange comes with an easily configurable call flow. It has a highly integrated IVR system that connects customers, database, fax machines and telephones. Its calling and administrative features are very straightforward. This ivrs software provides all the bells and whistles that are required for an easy to use package. The integration that comes with it is just great for outbound campaigns that use predictive dialing.Seamlessly streamline all agent and campaign data from the user interface without having to open multiple programs. The variety of reports that this software offers have been very well thought out. The software in itself is very user friendly and easy to navigate around. The customer support is great and always present for help.

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Alternatives of VoiceXchange

Explore alternative software options that can fulfill similar requirements as VoiceXchange. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

VoiceXchange FAQs

What are the top 5 features for VoiceXchange?

The top 5 features for VoiceXchange are:

  • Multiuser Login & Role-based access control
  • Lead Management
  • IVR and Dial Groups
  • Call Routing
  • Multiple Extension

What type of customer support is available from VoiceXchange?

The available support which VoiceXchange provides is:

  • Phone
  • Email

Where is the headquarters/company of VoiceXchange located?

The headquarters/company of VoiceXchange is located at New Delhi.

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