Zeta CRM

Major Modules:-

• Contact Management:-Zeta Contact Manger is designed to meet the needs of companies for centralized contact and customer information. It provide a single central repository for critical contact information captured across the organization, which reduces redundancy and errors, enable improved data control and security, and eases data maintenance tasks. Through Zeta Contact Manger the sales team can access contact details, know the relationship history, opportunities, information, so they can have knowledge communications with prospects and customers. The sales team can schedule calls and meetings easily. It can record communication with the contacts and track customer history of all communications.
• Sales Management:-Revenue from sales is the live blood for commercial organizations. By using Zeta Sales Manager the company can enter the leads, access the leads and convert them to opportunities, view all sales opportunities at once or alter by using Sales stages, Status, Amount, Probability of close. It can also create quotes and orders for the leads.
• Support Management:-CRM support module can improve customer satisfaction and productivity by automating customer support processes. It can assign ticket to the appropriate resource, record the status, urgency and nature of the issue and track time to resolution. View ticket assignment, priority weighting and notication request are available. It can also be linked to online supporting system.