What is Zoho CRM?

Zoho CRM Application gives you a 360-degree view of your complete sales cycle and pipeline. It also has a open source version. Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Pricing

Zoho CRM Starting Price

$ 11/User/Month, Billed Annually

Awards
Zoho CRM Award

Our Awards and Recognition

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Key Features of Zoho CRM

Here are the powerful features that make Zoho CRM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • 1-click installationWorks with GoogleApps
  • A/B Testing
  • Access control
  • Access Controls/Permissions
  • Access Monitoring
  • Account Alerts
  • Account Based Marketing
  • Account Management
  • Accounting
  • Accounting Integration
  • Accounts payable
  • Accounts Receivable
  • Action Item Tracking
  • Actionable Segmentation Enhancements
  • Actionable Telematics
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Advertising Campaigns
  • Advocate Management
  • AI Recommendations
  • Alerts / Escalation
  • Allocation
  • Alumni Management
  • Analytics
  • Analytics/ROI Tracking
  • Annotations
  • Application Management
  • Appointment Management
  • Appointment Reminders
  • Approval Process Control
  • Approval Workflow
  • Archiving
  • Archiving & Retention
  • Assessment Generation
  • Asset Management
  • Assignment Management
  • Assisted Living
  • Attendance management
  • Attendance Tracking
  • Attendee Management
  • Audience Segmentation
  • Audience Targeting
  • Audio Content
  • Auto Dialer
  • Auto-Responders
  • Automated Publishing
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Formatting
  • Automatic Player Updates
  • Automatic Re-ordering
  • Automation Templates Enhancements
  • Automotive Calculated Insights
  • Automotive Data Bundle
  • Automotive Loan and Lease Console
  • Background Screening
  • Backorder Management
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Barcode Scanning
  • Barcoding / RFID
  • Benchmarking
  • Bill Audit
  • Bill Database
  • Bill Importing
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Billing Inquiry Manager
  • Billing Portal
  • Blended Call Center
  • Box Office Management
  • Budgeting & Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Calendar Management
  • Calendar Sync
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Sharing
  • Campaign Analysis
  • Campaign Management
  • Campaign Personalization
  • Campaign Segmentation
  • CAN SPAM Compliance
  • Candidate Tracking
  • Canned Responses
  • Capacity Planning
  • Capture Leads from Twitter/Facebooks
  • Case Management
  • Case Notes
  • Catalog Management
  • Cataloging/Categorization
  • Centralized Inbox
  • Channel Management
  • Chapter Management
  • Check-In Manager
  • Claims Management
  • Claims Processing
  • Class Management
  • Clean Energy Program Management
  • Client / Property Matching
  • Client database
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Cloud Computing
  • Cold calling
  • Collaboration
  • Collaborative Writing
  • Collections Management
  • Comment Moderation
  • Commission management
  • Committee Management
  • Communication Management
  • Communication Tracking
  • Community Management
  • Complaint Monitoring
  • Completion Tracking
  • Compliance Tracking
  • Concessions Management
  • Conferences/Conventions
  • Connected Vehicle Visualization
  • Consent Management
  • Contact Database
  • Contact Discovery
  • Contact Import/Export
  • Contact Management
  • Contact Manager
  • Content analytics
  • Content Management
  • Content marketing
  • Content repository
  • Content Scheduling
  • Content Syndication
  • Contextual Targeting
  • Contingency Billing
  • Contract Management
  • Contribution Tracking
  • Conversion Tracking
  • Cost Tracking
  • Create Subtasks
  • CRM
  • CRM & Sales Dashboards
  • CRM & Sales Reports
  • CRM Analytics
  • Customer Advocacy
  • Customer Communications Management
  • Customer DataBase
  • Customer Management
  • Customer Profiles
  • Customer Review Platform
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Surveys
  • Customer Targeting
  • Customizable Branding
  • Customizable CTAs
  • Customizable Dashboard
  • Customizable invoices
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis
  • Data Enrichment
  • Data Extraction
  • Data Integration
  • Data Management
  • Data Mapping
  • Data Modeling
  • Data Security
  • Data Source Connectors
  • Data Source Integrations
  • Data Visualization
  • Deal Management
  • Delivery Management
  • Demographic Data
  • Dependency Management
  • Deployment Management
  • Developer API
  • Digital Asset Management
  • Discount Management
  • Discussion Boards
  • Distributed Call Recording
  • Distribution Management
  • Distributor Management
  • Document Assembly
  • Document Indexing
  • Document Management
  • Document Retention
  • Document Storage
  • Donor Management
  • Donor Targeting
  • Drag & Drop
  • Drill Down
  • Drip Campaigns
  • Due date tracking
  • Dues Management
  • Dunning Management
  • Dynamic content
  • E-forms
  • Einstein Copilot
  • eLearning Authoring Tools
  • Election Management
  • Electronic Signature
  • Email Integration
  • Email Marketing
  • Email Marketing / SMS Marketing
  • Email Response Control
  • Email Templates
  • Employee Database
  • Employee Management
  • EMR/EHR
  • Energy Price Analysis
  • Engagement Monitoring
  • Enhanced Local Listings
  • Enterprise Asset Management
  • Enterprise Sales Management Enhancements
  • ERP
  • Escalation Management
  • Estimates & Invoices
  • Event Management
  • Event Triggered Actions
  • Event Triggered Email
  • Event-Based Notifications
  • Expense Management
  • Expense Tracking
  • Experience Management
  • Facility Scheduling
  • Feedback Collection
  • Field Sales Management
  • Field service management
  • File Sharing
  • Financial CRM
  • Financial Engagement
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • Food & Beverage Management
  • Forecasting
  • Form Builder
  • Forms Management
  • Full Text Search
  • Functions / Calculations
  • Fundraising Management
  • Gamification
  • GDPR Compliance
  • General Admission
  • Geo Targeting
  • Gift Card Management
  • Goal Tracking
  • Goals / Quota Management
  • Group Posting
  • Group Scheduling
  • Healthcare CRM
  • Help Desk
  • Home Health Enhancements
  • Hourly billing
  • Household Tracking
  • HR Management
  • Image Editor
  • Image Library
  • Import / Export Management
  • Inbound Call Center
  • Inbound Reporting
  • Incident Management
  • Influence Tracking
  • Initial Assessments
  • Inquiry Management
  • Instant Retrieval
  • Insurance Rating
  • Interaction Tracking
  • Interactive
  • Interactive Voice Response
  • Internal Chat Integration
  • Internal HR
  • Interoperability Enhancements
  • Interview Management
  • Interview Scheduling
  • Inventory Management
  • Invoice
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • IT Asset Management
  • IVR / Voice Recognition
  • Job Board Posting
  • Job Scheduling
  • Jobs Board
  • Kanban Board
  • Key Performance Indicators
  • Kiosk Ticketing
  • Kitting
  • Knowledge Base
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • KPIs
  • Landing Pages
  • Landing Pages/Web Forms
  • Law Firms
  • Law Practice Management
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Enrichment
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Legal Case Management
  • Legal CRM
  • Life Sciences
  • List Management
  • Live Chat
  • Load Forecasting
  • Loan Origination
  • Loyalty Program
  • Mailing list management
  • Maintenance Management
  • Maintenance Scheduling
  • Manage Quotations
  • Manage Tasks
  • Manual Dialer
  • Manufacturing CRM
  • Mapping
  • Marketing Analytics
  • Marketing Automation
  • Marketing Automation Integration
  • Marketing Collateral
  • Marketing Management
  • Marketing Reports
  • Mass Email
  • Media Library
  • Medical History Records
  • Meeting Management
  • Member Communities
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Member types
  • Membership Database
  • Membership Management
  • Membership Renewals
  • MES
  • Meter Tracking
  • Mobile Access
  • Mobile App
  • Mobile Optimized Emails
  • Mobile Payments
  • Mobile Ticketing
  • Mobile Time Tracking
  • Mortgage and Loans
  • Mortgage CRM
  • MRP
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Country
  • Multi-Currency
  • Multi-Facility
  • Multi-Location
  • Multi-Provider Practice
  • Multi-Screen Support
  • Multi-Site Management
  • Multi-Store Management
  • Multiple Billing Rates
  • Multiple Site Management
  • Network Monitoring
  • Offline Access
  • Offline Form
  • Offline Time Tracking
  • OLAP
  • Omnichannel Communication
  • On-Demand (SaaS)
  • Onboarding
  • Online Booking
  • Online Calendar
  • Online Giving
  • Online invoicing
  • Online Payment Processing
  • Online payments
  • Online Registration
  • Online Reviews
  • Online Store
  • Online Ticketing
  • Onsite Ticketing
  • Opportunity Management
  • Order Entry
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Pageview Tracking
  • Partner Cloud (VAR or Service Provider)
  • Patient Communications
  • Patient Management
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pharma CRM
  • Pharmaceutical and Biotech
  • Phone & Video Calls
  • Physician Management
  • PIA / DPIA
  • Pipeline Management
  • Pledge Management
  • Plug-And-Play Integration
  • Point of Sale (POS)
  • Policy Management
  • Political Advocacy
  • Post Management
  • Post Scheduling
  • Predictive Analytics
  • Predictive Dialer
  • Presales
  • Pricing Management
  • Print-at-Home
  • Private Cloud
  • Private Dashboards
  • Private Equity
  • Proactive Chat
  • Process Mapping
  • Process Modeling & Designing
  • Product Catalog
  • Product configurator
  • Product Database
  • Products & Price Books
  • Profitability Analysis
  • Program Management
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Project billing
  • Project Management
  • Promotion Transfer
  • Promotions Management
  • Prompt Builder
  • Property Alerts
  • Property Database
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Public Dashboards
  • Purchase Order Management
  • Purchasing
  • Quality Control
  • Quality Management
  • Queue Management
  • Quote Management
  • Quotes / Proposals
  • Quotes/Estimates
  • Quotes/Proposals
  • Real Time Analytics
  • Real-time Chat
  • Receipt Management
  • Recommendation Engine
  • Recording Bookmarking
  • Recruiting Firms
  • Recruitment Management
  • Recurring Appointments
  • Recurring Billing
  • Recurring Giving
  • Recurring Issues
  • Recurring/Subscription Billing
  • Reference Checking
  • Referral Source Tracking
  • Referral Tracking
  • Reimbursement Management
  • Relationship Tracking
  • Remote Display Management
  • Remote Document Access
  • Report Export
  • Reporting & statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Management
  • Response Management
  • Restaurant POS
  • Resume Parsing
  • Resume Search
  • Retail POS
  • Returns Management
  • Review Monitoring
  • Reviews Management
  • RFP Management
  • Ringless Voicemail Drop
  • Risk Management
  • Room Block Management
  • Rules-Based Workflow
  • Safety Management
  • Sales
  • Sales Agreement Enhancements
  • Sales Dashboards & Reports
  • Sales Force Automation
  • Sales Forecasting
  • Sales Intelligence
  • Sales Management
  • Sales pipeline management
  • Sales Pipeline Tracking
  • Sales Quotes
  • Sales Reports
  • Sales Tracking
  • Scheduled / Automated Reports
  • Scheduling
  • Scheduling & Appointments
  • Scorecards
  • Screen Sharing
  • Search
  • Search Marketing
  • Search/Filter
  • Season Tickets
  • Segmentation
  • Self Service Portal
  • Sensitive Data Identification
  • Sentiment Analysis
  • SEO Management
  • Service History Tracking
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Single Provider Practice
  • Small Group Management
  • Social CRM
  • Social Marketing
  • Social Media Integration
  • Social media management
  • Social Media Metrics
  • Social Media Monitoring
  • Social Media Promotion
  • Solution Management
  • Source Tracking
  • Special Order Management
  • Spend Control
  • Staff Management
  • Strategic Planning
  • Subscriber Management
  • Supplier and Purchase Order Management
  • Supplier Management
  • Supply Chain Management
  • Survey Management
  • Surveys & Feedback
  • Target Account Identification
  • Task Management
  • Tax Calculator
  • Tax Forms
  • Tax Management
  • Team Assignments
  • Team Management
  • TeamChat
  • Telemarketing Management
  • Template Management
  • Templates
  • Territory Management
  • Text Editing
  • Text Editor
  • Text Messaging
  • Third Party Integration
  • Third party integrations
  • Ticket Brokering
  • Ticket/Issue Tracking
  • Ticketing
  • Time & Expense Tracking
  • Time Management
  • Time on Site Tracking
  • Time Planning
  • Time Tracking
  • TMF API Enhancements
  • Traceability
  • Tradesman Job Management
  • Training Management
  • Transaction Dispute Management Enhancements
  • Transportation Dispatch
  • Treatment Plans
  • Trend / Problem Indicators
  • Trend Analysis
  • Trust Accounting
  • User Interaction Tracking
  • Vendor Management
  • Version Control
  • Video Content
  • VIN Lookup
  • VIP & Discount Tickets
  • Visitor Identification
  • Visual Analytics
  • Visual Editor
  • Voice & Data Integration
  • VoIP
  • Volunteer Management
  • Warehouse Management
  • Web Forms
  • Website Management
  • Website Personalization
  • Website Visitor Tracking
  • Widgets
  • Work order management
  • Workflow Automation
  • Workflow Configuration
  • Workflow Management
  • WYSIWYG Email Editor
  • WYSIWYG Rich Text Editing
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  • Reimbursement Management
  • Workflow Management
  • Activity Tracking
  • Advanced Tax Tracking
  • Applications Management
  • Approval Process Control
  • Approval Workflow
  • Billable Hours Tracking
  • Billing Rate Management
  • Budgets
  • Collaboration
  • Compliance Management
  • Corporate Card Reconciliation
  • Credit Card Import
  • Credit Card Integration
  • CRM
  • Custom components
  • Custom Rate Plans
  • Custom Report Exports
  • Customization
  • Data Imports/Exports
  • Debit Card Support
  • Delegated Access
  • Direct Feed Integration
  • Discount Management
  • Duplicate Payment Alert
  • Email reminders and snooze
  • eReceipt Import
  • Expense Auditing
  • Expense Claims
  • Expense Control
  • Expense Handling
  • Expense Report
  • Expense Report Automation
  • Expense Report Management
  • Expense Reporting
  • Expense Rules
  • Expense Statements
  • Expense Tracking
  • Fraud detection
  • General Ledger Entry
  • GPS Mileage Tracking
  • Graphs & Charts
  • Invoice Management
  • Invoice Processing
  • Metered Billing
  • Mileage Tracking
  • Mobile Access
  • Move / Add / Change Options
  • Multi Level Approval Workflows
  • Multi Level Coding
  • Multi-Currency
  • Multiple Billing Rates
  • Online payments
  • Page layouts
  • PCI Compliant Security
  • Policies
  • Policy Management
  • Procurement Management
  • Profile Management
  • Project Tracking
  • Purchase Orders
  • Receipt Integrations
  • Receipt Management
  • Receipt Scanner
  • Receipt scanning
  • Receipt Upload
  • Recurring Billing
  • Reimbursement
  • Reimbursement Management
  • Reminders
  • Restriction Management
  • Spend Control
  • Split Billing
  • Supports WiFi Hotspots
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Travel Booking
  • Travel Planning
  • Unlimited Receipt Scanning
  • Usage Reporting
  • Vendor Management
  • Workflow Management
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  • 360° Customer View
  • Alerts & Notifications
  • Appointment Management
  • Business Process Automation
  • Business Process Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Collaboration
  • Commission management
  • Contact Management
  • Contract Management
  • Customer DataBase
  • Daily & Weekly Sales Summaries
  • Distributor Management
  • Document Flow Automation
  • Document Management
  • Email Integration
  • Email Marketing
  • Expense Management
  • FA Battleground
  • Field Sales Management
  • Geofencing
  • Goals / Quota Management
  • Graphical Market Visit Tracking
  • Heat Maps
  • Image Response
  • Knowledge Management
  • Lead Management
  • Market Intelligent Survey
  • Mobile Sales
  • Opportunity Management
  • Orders and Invoices
  • Performance & Productivity Monitoring
  • Performance Management
  • Performance Metrics
  • Presentation Management
  • Product Assortment
  • Product Management
  • Project Management
  • Proposal Generation
  • Referral Tracking
  • Reporting and Dashboards
  • Route Monitoring
  • Sales Collaboration
  • Sales Forecasting
  • Sales Performance Management
  • Synchronization and Integration
  • TA/DA Management
  • Task Management
  • Tele calling Portal
  • Territory Management
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  • Application Integration
  • Applications Management
  • Business intelligence (BI)
  • CRM integration
  • Custom Fields
  • Email Integration
  • Email Templates
  • Forecasting
  • Invoices
  • Lead Distribution
  • Lead Generation
  • Lead Scoring
  • Multi-Currency
  • Online Activation
  • Opportunity Management
  • Pipeline Management
  • Purchase Orders
  • Ratings & Reviews
  • Real Time Comparisons
  • Receiving
  • Sales Analytics
  • Sales Forecasting
  • Sales Orders
  • Sales Reporting
  • Sales Tracking
  • Web Forms
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  • 360 Degree Feedback
  • Account Management
  • Action Management
  • Advocate Management
  • Affiliate Management
  • Affiliate Marketing
  • Analytics/ROI Tracking
  • Automation Rules
  • Awards Management
  • Badge Management
  • Blind Judging
  • Call Reporting
  • Campaign Management
  • Catalog Management
  • Channel Analytics
  • Channel Attribution
  • Channel Management
  • Chatbot
  • Churn Management
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Contact Database
  • Contact Discovery
  • Contact Import/Export
  • Contact Management
  • Contest Management
  • Contextual Targeting
  • Corporate Memberships
  • CRM
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Advocacy
  • Customer Advocacy Manager
  • Customer Lifecycle Management
  • Customer Loyalty
  • Customer Management
  • Customer Segmentation
  • Dashboard
  • Data Security
  • Department management
  • Device management
  • Digital Signage
  • Directories
  • Discount Management
  • Drip Campaigns
  • Dynamic content
  • Email Marketing
  • Employee Awards
  • Employee Referral Management
  • Engagement Monitoring
  • Entrant Management
  • Entry Fee Processing
  • Entry Management
  • Event Calendar
  • Feedback Collection
  • Feedback Management
  • Forms Management
  • Fraud detection
  • Gamification
  • Gift Card
  • Gift Card Management
  • Goal Setting / Tracking
  • Health Score
  • Incentive Management
  • Inventory Management
  • Judging Management
  • Kitting
  • Knowledge Management
  • Lead Capture
  • Lead Management
  • Lead Nurturing
  • Loyalty Card System
  • Loyalty Management
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Multi-Campaign
  • Multi-Channel Collection
  • Multi-Store Management
  • NFT
  • No-Card Loyalty System
  • Onboarding
  • Online Ordering
  • Opportunity Management
  • Order Management
  • Partner Management
  • Performance Metrics
  • Point of Sale
  • Political Advocacy
  • Process/Workflow Automation
  • Promotions Management
  • Referral Management
  • Referral Tracking
  • Reporting/Analytics
  • Reseller Management
  • Restaurant POS
  • Reviews Management
  • Reward Distribution
  • Rewards and Incentives
  • Rewards Management
  • Rewards Points
  • Rewards Program
  • Scoring
  • Segmentation
  • Sentiment Analysis
  • Social Engagement
  • Social Marketing
  • Social media management
  • Social Promotions
  • Survey Management
  • Sweepstakes
  • Terminal management
  • Text Analysis
  • Text Messaging
  • Text-to-Win
  • Timeline Management
  • Transaction management
  • Trend Analysis
  • Usage Tracking / Analytics
  • User Management
  • Voting Management
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Zoho CRM Pricing

Here are the pricing plans for Zoho CRM. Choose the plan that best fits your requirements and budget. Get Detailed Zoho CRM pricing as per your requirements.

Standard
$ 11
User/Month, Billed Annually
  • Sales forecasting
  • Reports and dashboards
  • Document library
  • Roles and profiles
  • Mass email
  • Call center connectors
  • 100,000 records
Professional
$ 19
User/Month, Billed Annually
  • Includes everything in Standard +
  • Email integration
  • Social CRM
  • Google AdWords integration
  • Workflow automation
  • Inventory management
  • Macros
  • Unlimited records
Enterprise
$ 33
User/Month, Billed Annually
  • Includes everything in Professional +
  • Territory management
  • Custom applications
  • Custom buttons
  • Workflow approval processes
  • Page layouts
  • Custom modules
  • Multiple currencies

Zoho CRM Specifications

Get a closer look at the technical specifications and system requirements for Zoho CRM. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
Monthly, Yearly
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Web app
Mobile Platforms :
Language Support :
Arabic
Bulgarian
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Thai
Turkish
Vietnamese
Business :
Freelancers
StartUps
SMBs
Agencies
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Integrations :
  • Google Workforce
  • Microsoft 365
  • Slack
  • Shopify
  • Mailchimp
  • Facebook Ads
  • Pandadoc
  • Ringcentral
  • Twilio
  • Knowlarity
  • Goto Meeting
  • Goto Webinar
  • Zoom
  • Intuit Quickbooks
  • Xero
  • Saasu
  • Proposify
  • QuoteWerks
  • iQuoteXpress
  • DocuSign
  • Adobe Sign
  • Leadfeeder
  • ActiveCampaign
Company Details :
Company Name : Zoho Corporation Pvt. Ltd.
Headquarter : Chennai
Website : Visit Website
Full Address : Estancia IT Park, Plot no. 140, 151, GST Road, Vallancheri, Chengalpattu District, Tamil Nadu - 603202

Zoho CRM Description

Here's the comprehensive description of Zoho CRM. Gain a brief understanding of its unique features and exceptional benefits.

Sales Force Automation:

Zoho CRM's Sales force automation solution helps you to track leads, prospects, business opportunities and close more deals in less time. Additionally, you can effectively use the existing customer data for future up-selling and cross-selling opportunities

Marketing Automation:

With the Zoho CRM marketing automation, you can effectively plan marketing activities, improve the quality of leads generation process. Additionally, you can measure the performance and effectiveness (ROI) of campaigns.

Customer Support & Service:

Zoho CRM's Cases and Solutions functionality empowers you to streamline the organization-wide Customer Support process and enable a better integration between Sales & Customer Support processes in a single system.

Inventory Management:

Zoho CRM Inventory Management helps you to achieve the seamless integration between pre-sales and post-sales activities in a single application. In addition, you can also track procurement of goods or services from the preferred list of vendors.

Zoho is a top-rated CRM software that enables businesses to deliver remarkable growth by streamlining sales and marketing operations and leveling up their customer relationships. Zoho provides personalized services to clients by automating workflows, processes, campaigns, customer journeys, and more in less time, hence maximizing productivity with less use. 

This simple CRM software offers powerful sales automation tools to help you find and convert more leads. It lets you build custom reports in the form of pie charts, bar graphs, and heat maps for better data visualization. Zoho also serves as an omnichannel platform to streamline all your communication via chat, emails, phone calls, and social media into a single place.

It is one of the most popular CRM software among small businesses today, thanks to its flexibility and scalability, which allow the platform to grow with your business. Zoho's free plan includes all necessary features for entry-level businesses. Plus, its clean, user-friendly interface is great for getting started. 

Zoho can easily integrate with other Zoho tools and third-party applications like Google Analytics, Mailchimp, etc., to seamlessly integrate all your data into one place. You can also integrate your social media inboxes with Zoho CRM, so you don't have to switch between applications.

Zoho CRM Resources

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webinar youtube_play_btn Go Further Webinar Series Part 3: Go Further with Intelligence Watch Now for free

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Zoho CRM Videos

Overall Zoho CRM Reviews

Thinking about using Zoho CRM? Check out verified user reviews & ratings based on Zoho CRM's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.6/5

Based on 49 Reviews

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Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 87.4%

Likelihood to recommend

Out of 100%

Zoho CRM Pros and Cons

"The user interface and the annual plans are affordable for both big and large business where bigin is also their sub product exclusively for small businesses"

"Zoho CRM is designed with user-friendliness in mind. The interface is intuitive and well-organized, making it easy for users to navigate and find the information they need. Additionally, Zoho provides extensive documentation, tutorials, and customer."

"User friendly, insightful reports, great dashboards. Custom features are also good."

"All features are at its best. I think when a person experiences it, he would understand my words thus the features are easy to access and proceed."

"Zoho CRM offers a robust set of features and capabilities, some users may find certain aspects less beneficial or challenging to use, particularly if they are new to CRM systems or have specific preferences or requirements."

"No suggestions from my end, I think this is very well designed.to be used in any organization"

Alternatives of Zoho CRM

Explore alternative software options that can fulfill similar requirements as Zoho CRM. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Zoho CRM FAQs

How much does Zoho CRM cost?

The starting price of Zoho CRM is ₹ 800/User/Month, Billed Annually. It has different pricing plans:

  1. Standard : ₹ 800/User/Month, Billed Annually
  2. Professional : ₹ 1400/User/Month, Billed Annually
  3. Enterprise : ₹ 2400/User/Month, Billed Annually

Zoho CRM also provides a free trial to users.

What apps do Zoho CRM integrate with?

Zoho CRM integrates with various apps:

  • Google Workforce
  • Microsoft 365
  • Slack
  • Shopify
  • Mailchimp
  • Facebook Ads
  • Pandadoc
  • Ringcentral
  • Twilio
  • Knowlarity
  • Goto Meeting
  • Goto Webinar
  • Zoom
  • Intuit Quickbooks
  • Xero
  • Saasu
  • Proposify
  • QuoteWerks
  • iQuoteXpress
  • DocuSign
  • Adobe Sign
  • Leadfeeder
  • ActiveCampaign

What are the top 5 features for Zoho CRM?

The top 5 features for Zoho CRM are:

  • Accounting
  • Capture Leads from Twitter/Facebooks
  • Case Management
  • Cloud Computing
  • Contact Manager