What is UseResponse?

UseResponse is the leading company for Customer Support & Community Feedback Software, having omnichannel communications tracking, live chat, feedback, and knowledge base tools.

Pricing

UseResponse Starting Price

$ 49/Per Month

Awards
UseResponse Award

Our Awards and Recognition

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Key Features of UseResponse

Here are the powerful features that make UseResponse stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Ticket Management
  • Knowledge Base
  • Community Forums
  • Live Chat
  • Feedback Collection
  • Automation Rules
  • Customizable Workflows
  • Multi Channel Support
  • Reporting And Analytics
  • Sla Management
  • Canned Responses
  • Custom Fields
  • Email Integration
  • Mobile App
  • Customer Portal
  • Agent Collision Detection
  • Task Management
  • Internal Notes
  • Customizable Templates
  • Third Party Integrations
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UseResponse Screenshots

UseResponse Pricing

Here are the pricing plans for UseResponse. Choose the plan that best fits your requirements and budget. Get Detailed UseResponse pricing as per your requirements.

Basic Cloud
$ 49
Per Month
  • 2 Support Agents, $19/month for extra agent
  • SLA Management
  • Reports & Analytics
  • Branding Removal
  • Multilingual Knowledge Base
  • Custom Addons
  • SSO (LDAP/SAML)
  • Tickets Visibility
  • Custom Roles
  • Multi-Forums
Get Offer

The pricing information for UseResponse is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.

The pricing information was last updated on 20th April 2025.

Free Trial is available

UseResponse Specifications

Get a closer look at the technical specifications and system requirements for UseResponse. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : UseResponse
Full Address : 412 N Main St Ste100 Buffalo, WY 82834 USA
Overview Provided by : Anna Kuzma
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Language Support :
Chinese
English
French
German
Japanese
Russian
Spanish
Thai
Business :
Freelancers
StartUps
SMBs
Enterprises
Available Support :
Email
Phone

UseResponse Description

Here's the comprehensive description of UseResponse. Gain a brief understanding of its unique features and exceptional benefits.

UseResponse is Community Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

Main Products Include:
Feedback Software
Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers experience.

Help Desk with Ticketing
Feature rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks,private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the work load on your support team and cut the expenses.

Knowledge Base
Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.

Live Chat
Works as addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides an option to chat via the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)

Overall UseResponse Reviews

Thinking about using UseResponse? Check out verified user reviews & ratings based on UseResponse's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

5/5

Based on 1 Review

Write a Review Or
Ask a Question
Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

UseResponse Pros and Cons Based on Customer Reviews

"Enhances customer engagement and streamlines communication with leads."

"Flexible and customizable features that cater to various business needs."

"User-friendly interface makes it easy to navigate and integrate with existing systems."

"Reasonable pricing offers good value for the range of features provided."

"Excellent customer support that helps resolve issues quickly and efficiently."

"The abundance of features can be overwhelming for new users."

"Initial setup might require a learning curve to fully utilize all functionalities."

SoftwareSuggest reviews are authentic and verified. Here's how.

Showing 1 out of 1 Reviews

Kim

5.0

Mar 28, 2019

Used the software for : More than 1 year

Company Size :1-10 employees

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Great Support and Ticketing Tool.

We have been using UseResponse for 6 months and are happy to report that the software is extremely well-designed and easy to integrate. We signed up for a free trial and never went back to our previous software. Their team provides us with great support and helps us engage with our customers and prospective leads in a much more organized and faster way. Pleasant comprehensive interface, great flexibility, and reasonable pricing!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about UseResponse?

Great tool to manage customer requests, as well as a powerful ticketing system for internal needs.

What do you dislike about UseResponse?

May seem a little complicated in the beginning as it contains a lot of features.

Alternatives of UseResponse

Explore alternative software options that can fulfill similar requirements as UseResponse. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

UseResponse FAQs

How much does UseResponse cost?

The starting price of UseResponse is $ 49/Per Month. It has different pricing plans:

  1. Basic Cloud : $ 49/Per Month

UseResponse also provides a free trial to users.

What are the top 5 features for UseResponse?

The top 5 features for UseResponse are:

  • Customer Support
  • Email Integration
  • Knowledge Management
  • Survey Management
  • Work order management

What type of customer support is available from UseResponse?

The available support which UseResponse provides is:

  • Phone
  • Email

What types of businesses does UseResponse serve?

UseResponse serves a wide range of businesses, including but not limited to Startups, Enterprises, SMBs & Freelancer.

How is UseResponse commonly used?

UseResponse is commonly used for various purposes, such as Customer Feedback, Customer Service, Idea Management and more.

Who are the primary competitors of UseResponse?

The three major competitors of UseResponse are Freshdesk, HelpCrunch and Canny. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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