UseResponse
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What is UseResponse?
UseResponse is the leading company for Customer Support & Community Feedback Software, having omnichannel communications tracking, live chat, feedback, and knowledge base tools.
UseResponse Starting Price
$ 49/Per Month
Our Awards and Recognition
Connect with SoftwareSuggest experts to get the best quote for your business.
Key Features of UseResponse
Here are the powerful features that make UseResponse stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ticket Management
- Knowledge Base
- Community Forums
- Live Chat
- Feedback Collection
- Automation Rules
- Customizable Workflows
- Multi Channel Support
- Reporting And Analytics
- Sla Management
- Canned Responses
- Custom Fields
- Email Integration
- Mobile App
- Customer Portal
- Agent Collision Detection
- Task Management
- Internal Notes
- Customizable Templates
- Third Party Integrations
UseResponse Screenshots
UseResponse Pricing
Here are the pricing plans for UseResponse. Choose the plan that best fits your requirements and budget. Get Detailed UseResponse pricing as per your requirements.
- 2 Support Agents, $19/month for extra agent
- SLA Management
- Reports & Analytics
- Branding Removal
- Multilingual Knowledge Base
- Custom Addons
- SSO (LDAP/SAML)
- Tickets Visibility
- Custom Roles
- Multi-Forums
The pricing information for UseResponse is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 20th April 2025.
Free Trial is available
UseResponse Specifications
Get a closer look at the technical specifications and system requirements for UseResponse. Find out if it's compatible with your operating system and other software.
UseResponse Description
Here's the comprehensive description of UseResponse. Gain a brief understanding of its unique features and exceptional benefits.
UseResponse is Community Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Main Products Include:
Feedback Software
Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers experience.
Help Desk with Ticketing
Feature rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks,private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the work load on your support team and cut the expenses.
Knowledge Base
Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.
Live Chat
Works as addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides an option to chat via the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)
Overall UseResponse Reviews
Thinking about using UseResponse? Check out verified user reviews & ratings based on UseResponse's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
UseResponse Pros and Cons Based on Customer Reviews
"Enhances customer engagement and streamlines communication with leads."
"Flexible and customizable features that cater to various business needs."
"User-friendly interface makes it easy to navigate and integrate with existing systems."
"Reasonable pricing offers good value for the range of features provided."
"Excellent customer support that helps resolve issues quickly and efficiently."
"The abundance of features can be overwhelming for new users."
"Initial setup might require a learning curve to fully utilize all functionalities."
SoftwareSuggest reviews are authentic and verified. Here's how.
Verified Reviewer
Review Source: Organic
We have been using UseResponse for 6 months and are happy to report that the software is extremely well-designed and easy to integrate. We signed up for a free trial and never went back to our previous software. Their team provides us with great support and helps us engage with our customers and prospective leads in a much more organized and faster way. Pleasant comprehensive interface, great flexibility, and reasonable pricing!
What do you like best about UseResponse?
Great tool to manage customer requests, as well as a powerful ticketing system for internal needs.
What do you dislike about UseResponse?
May seem a little complicated in the beginning as it contains a lot of features.
Alternatives of UseResponse
Explore alternative software options that can fulfill similar requirements as UseResponse. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
UseResponse FAQs
How much does UseResponse cost?
The starting price of UseResponse is $ 49/Per Month. It has different pricing plans:
- Basic Cloud : $ 49/Per Month
UseResponse also provides a free trial to users.
What are the top 5 features for UseResponse?
The top 5 features for UseResponse are:
- Customer Support
- Email Integration
- Knowledge Management
- Survey Management
- Work order management
What type of customer support is available from UseResponse?
The available support which UseResponse provides is:
- Phone
What types of businesses does UseResponse serve?
UseResponse serves a wide range of businesses, including but not limited to Startups, Enterprises, SMBs & Freelancer.
How is UseResponse commonly used?
UseResponse is commonly used for various purposes, such as Customer Feedback, Customer Service, Idea Management and more.
Who are the primary competitors of UseResponse?
The three major competitors of UseResponse are Freshdesk, HelpCrunch and Canny. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
