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Looking for the best UserTesting alternatives? Top paid and free options include Salesforce, Zendesk, Zoho CRM, LiveAgent, Freshdesk, Pipedrive, Trustpilot, Kapture CX, Vtiger CRM and SugarCRM. Evaluate UserTesting alternatives and competitors based on features, pricing, reviews, and ratings to find the right Customer Experience Management Software for your business. Discover options for different business sizes, budgets, and specific requirements.
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Most Popular UserTesting Alternatives
Product and vendor alternatives are selected from a pool of vendors/products in the market. SoftwareSuggest uses a combination of user responses to the question, “Which other vendor did you consider in your evaluation?”. We also consider the total review volume for those vendors/products within the market.
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Best Competitors and Alternatives to UserTesting
Showing 1 - 11 of 76 products
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#2
Category Champions | 2026
Product Description
This information is provided by vendor.
This provides a wide range of knowledge, and if I have any issues with the software, they get fixed in 5 minutes because the customer care is very good. Read Salesforce Reviews
Categories in Common with Salesforce
SFA Sales Force Automation Software
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Sales Management Software
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Ticketing Management Software
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Help Desk Software
Alternatives of Salesforce and UserTesting
Salesforce review compared to UserTesting
"The customer care was good" - Aarush Kushwah - Junior manager
Most users consider Salesforce is an excellent UserTesting alternative.
89.3% of users recommend this product
This information is based on user submitted reviews.
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#3
Category Champions | 2026
Product Description
This information is provided by vendor.
Zendesk is fast and has good integration capability; its flexibility and feature depth allow me to be efficient. Read Zendesk Reviews
Categories in Common with Zendesk
Alternatives of Zendesk and UserTesting
Zendesk review compared to UserTesting
"complete customer service solution that provides the best and easy customer care" - Juliah Toweett - sales executive
Most users consider Zendesk is an excellent UserTesting alternative.
88.6% of users recommend this product
This information is based on user submitted reviews.
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#4
Category Champions | 2026
Product Description
This information is provided by vendor.
It is beautifully designed with necessary features that are useful for a business. This tool is available at a very affordable cost. Read Zoho CRM Reviews
Categories in Common with Zoho CRM
Accounting Software
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Expense Management Software
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SFA Sales Force Automation Software
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Sales Management Software
Common Alternatives of Zoho CRM and UserTesting
Zoho CRM review compared to UserTesting
"Quick and straightforward CRM Software. Best for all the organizations." - Jelly
88.2% of users recommend this product
This information is based on user submitted reviews.
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#5
Category Champions | 2026
Product Description
This information is provided by vendor.
The best in the market! Trust me, I have never had any help desk software as good as this. This is the sole reason why I have implemented this software in my business, and it has been running successfully for the past 3 years. I would definitely recomm... Read LiveAgent Reviews
Categories in Common with LiveAgent
Common UserTesting and LiveAgent Alternatives
LiveAgent review compared to UserTesting
"The best in the market" - Dhruti
91% of users recommend this product
This information is based on user submitted reviews.
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#6
Category Champions | 2026
Product Description
This information is provided by vendor.
It was extremely easy to set up and get started. We have been able to cut down our support time and not lose track of customer queries. Being able to templatize common support queries and make them accessible across the team is quite indispensable. Read Freshdesk Reviews
Categories in Common with Freshdesk
CRM Software
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Quality Management Software
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Ticketing Management Software
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Customer Feedback Software
Common Alternatives of Freshdesk and UserTesting
Freshdesk review compared to UserTesting
"Helped us tackle our support queries at 3x the speed" - Anmol - Business Development / Growth
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#7
Category Champions | 2026
Product Description
This information is provided by vendor.
Earlier, we were using Freshsales, but the pipeline built in Pipedrive gives us the best clarity on the deals moving through the various stages of the channel. The insights provide valuable inputs that can be used as a benchmark for our sales representatives. Read Pipedrive Reviews
Categories in Common with Pipedrive
Accounting Software
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CRM Software
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SFA Sales Force Automation Software
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Customer Engagement Software
Common UserTesting and Pipedrive Alternatives
Pipedrive review compared to UserTesting
"Ultimate CRM for B2B Business" - Harshit - Sr. Digital Marketing Manager
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#8
Category Champions | 2026
Product Description
This information is provided by vendor.
Somewhat difficult to set up, but once configured, it is a powerful tool to reinforce trust. Please add the capability to appear in the Google Knowledge Graph and possibly work on marketing material for Trustpilot. Read Trustpilot Reviews
Categories in Common with Trustpilot
Online Reputation Management Software
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Customer Experience Management Software
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NPS Software
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Freelance Platform
Software Common with UserTesting and Trustpilot
Trustpilot review compared to UserTesting
"Trustpilot is a strong, recognizable brand" - David - Director
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#9
Category Champions | 2026
Product Description
This information is provided by vendor.
This is a CRM that can be customized for your business. The team is skilled and understands the company's needs to tailor the workflow based on the inputs given. In addition, the omnichannel-supported platform brings all the customer apps into one contact center management bro... Read Kapture CX Reviews
Categories in Common with Kapture CX
Ticketing Management Software
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Help Desk Software
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Customer Feedback Software
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Live Chat Software
Software Common with UserTesting and Kapture CX
Kapture CX review compared to UserTesting
"Most Customizable CRM" - Sunil Kumar - Program Manager
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#10
Contenders | 2026
Product Description
This information is provided by vendor.
During the early days of our startup, we used Vtiger CRM to manage all inquiries and customers. We tried many other paid and free CRMs, but none matched the flexibility and ease of use compared to Vtiger. Hosted cloud-based Vtiger solutions are perfect for most SMBs, as they come... Read Vtiger CRM Reviews
Categories in Common with Vtiger CRM
Common Alternatives of Vtiger CRM and UserTesting
Vtiger CRM review compared to UserTesting
"Easy to get started - satisfactory CRM for SMB users" - Piyush - Co-Founder
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#11
Contenders | 2026
Product Description
This information is provided by vendor.
I love the overall look and interface. It looks very pleasant to me. In general, it is easy to navigate. Sugar CRM has helped me reduce the need for business cards. Contacts of leads or clients are now very easily available to me. Quick customer care service and always helpful in... Read SugarCRM Reviews
Categories in Common with SugarCRM
Campaign Management Software
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Quotation Management Software
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Any Industry Software
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Online CRM Software
Common UserTesting and SugarCRM Alternatives
SugarCRM review compared to UserTesting
"Quick customer care service and always helpful in case of any query or doubt!" - Nita
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