UVdesk

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4.6/5

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User Reviews

What is UVdesk?

UVdesk is an open source Helpdesk Ticket system that allows merchants and developers have own fully functional Enterprise level Helpdesk. Now, You can deliver flawless customer support with UVdesk along with predeveloped amazing features, to be fit for every business.

Pricing

UVdesk Starting Price

$ 0/User/Month

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UVdesk Screenshots

Key Features of UVdesk

Here are the powerful features that make UVdesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

Help Desk Software CRM Software Customer Feedback Software Reporting Tools Knowledge Management System

Amazon
2-Way Messaging
Account Alerts
Account Management
Action Management
Activity / News Feed
Activity Log
Activity Tracking
Admissions Management
Alerts / Escalation
Appointment Management
Approval Workflow
Archiving
Asset Budgeting
Asset Lifecycle Management
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Automatic Scans
Availability Management
Backlog Management
Backup Management
Bandwidth Monitoring
Barcoding / RFID
Baseline Manager
Batch Communications
Billing & Invoicing
Blended Call Center
Brainstorming
Calendar Management
Call Center
Call Logging
Call Management
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Sharing
Campaign Management
Campaign Tracking
Canned Responses
Capacity Monitoring
Case Management
Cataloging/Categorization
Change Calendar
Change Management
Change Planning
Channel Attribution
Channel Management
Chargeback Tracking
Chat / Messaging
Check-in / Check-out
Churn Management
CMDB
Collaboration
Commercial Properties
Commission management
Communication Management
Community Forums
Community Management
Complaint Classification
Completion Tracking
Compliance Management
Compliance Tracking
Configuration Management
Contact Database
Contact Management
Content Management
Content Syndication
Contract Lifecycle Management
Contract Management
Contract Negotiation
Corrective Actions (CAPA)
Cost Tracking
Curriculum Management
Customer Complaint Tracking
Customer DataBase
Customer Engagement
Customer Journey Mapping
Customer Lifecycle Management
Customer Profiles
Customer Segmentation
Customer Support Tracking
Customizable Branding
Dashboard
Data Integration
Data Matching
Data Visualization
Decision Tree
Depreciation Management
Depreciation Tracking
Device management
Device Targeting
Discussion Boards
Discussion Threads
Dispatch Management
Dispatching
Disposal Management
Document Management
Document Storage
Electronic Signature
Email Archiving
Email Distribution
Email Integration
Email Management
Email Marketing
Email Monitoring
Employee Database
Enrollment Management
Equipment Management
Equipment Tracking
Escalation Management
Event Logs
Event-Based Notifications
Expiry Notifications
Feedback Collection
Feedback Management
Field Sales Management
File Transfer
Filtering
Financial Aid Management
Fixed Line Compatibility
Forms Management
FTP Monitoring
GDPR Compliance
Geo Targeting
Government Contracts
Hardware Inventory
Help Desk Management
Impact Management
Inbound Call Center
Inbox Queue Management
Incident Management
Incident Reporting
Inspection Management
Instant Retrieval
Intent Recognition
Interaction Tracking
Interactive Content
Interactive Voice Response
Internal Cost Allocation
Internet Usage Monitoring
Inventory control
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Job Management
Knowledge Base Management
Knowledge Management
Known Issue Management
Lead Management
License Management
Live Chat
Location Tracking
Macros
Maintenance Management
Maintenance Scheduling
Maintenance Tracking
Manual Dialer
Mass Notifications
Message Personalization
Mobile Access
Mobile Notifications
Multi-Channel Collection
Multi-Channel Communication
Multi-Language
Multi-Patch Deployments
Multiple Brands Products
Network Monitoring
Network Wide Management
Newsletter Management
Notes Management
Notification Scheduling
Offline Form
On-Demand Communications
Onboarding
Online Activation
Online Forums
Opportunity Management
Outbound Call Center
Patch Management
Payment Processing
Performance Metrics
Personalization
Policy Management
Pre-built Templates
Pre-configured Bot
Predictive Analytics
Predictive Dialer
Predictive Modeling
Preventive Maintenance
Print Management
Prioritization
Proactive Chat
Problem Management
Procurement Management
Project Management
Proposal Generation
Push Notifications
QR Codes
Quality Assurance Management
Queue Management
Queue Manager
Quotes/Estimates
Real Time Chat
Real Time Editing
Real Time Monitoring
Real-time Chat
Recurring Issues
Referral Tracking
Relationship Mapping
Release & Deployment Management
Release Management
Remediation
Remote Access
Remote Protection
Remote Systems Monitoring
Reporting/Analytics
Requirements Review
Requisition Management
Residential Properties
Response Management
ROI Tracking
Root-Cause Diagnosis
Routing
Saas helpdesk software
Sales Forecasting
Scenario Planning
Scheduled Messaging
Scheduling
Screen Sharing
Search
Self Service Portal
Self-service automation
Sell Side (Customers)
Sentiment Analysis
Server Monitoring
Server Performance
Service Automation
Service Catalog
Service Catalog Management
Service Desk (ITIL ITSM)
Service History
Service History Tracking
Service Level Agreement (SLA) Management
Service Level Management
Service Reporting
Session Recording
Session Transfer
Shared Inboxes
Shared Mailboxes
Signature Management
SLA Management
SLA Monitoring
Social Media Integration
Social Media Metrics
Social Media Monitoring
Software Inventory
Software License Management
Software Metrics
Spam Blocker
Specialty Contracts
Supplier Management
Survey Management
Task automation
Task Management
Team Chat
Team Management
Template Management
Territory Management
Text Analysis
Text to Speech
Third Party Integration
Ticket Automation
Ticket Management
Ticket/Issue Tracking
Ticketing system
Time Clock
To-Do List
Transaction Monitoring
Transfers/Routing
Trend Analysis
Troubleshooting Reports
Two-Way Communication
Uptime Monitoring
Uptime Reporting
Usage Reporting
Usage Tracking / Analytics
User Activity Monitoring
Vegetation Mapping
Vendor Management
Version Control
Video Content
Virtual Assistant
Virtual Personal Assistant (VPA)
Visual Notifications
Voice Customization
Voice Mail
Warranty Management
Warranty Tracking
Web Threat Management
Web Traffic Reporting
Website Analytics
Website Visitor Tracking
Whitelisting / Blacklisting
Work order management
Workflow Automation
Workflow Management

1-click installationWorks with GoogleApps
A/B Testing
Access control
Access Controls/Permissions
Access Monitoring
Account Alerts
Account Based Marketing
Account Management
Accounting
Accounting Integration
Accounts payable
Accounts Receivable
Action Item Tracking
Actionable Segmentation Enhancements
Actionable Telematics
Activity Tracking
Ad hoc Analysis
Ad hoc Query
Ad Hoc Reports
Advertising Campaigns
Advocate Management
AI Recommendations
Alerts / Escalation
Allocation
Alumni Management
Analytics
Analytics/ROI Tracking
Annotations
Application Management
Appointment Management
Appointment Reminders
Approval Process Control
Approval Workflow
Archiving
Archiving & Retention
Assessment Generation
Asset Management
Assignment Management
Assisted Living
Attendance management
Attendance Tracking
Attendee Management
Audience Segmentation
Audience Targeting
Audio Content
Auto Dialer
Auto-Responders
Automated Publishing
Automated Quoting
Automated Routing
Automated Scheduling
Automatic Formatting
Automatic Player Updates
Automatic Re-ordering
Automation Templates Enhancements
Automotive Calculated Insights
Automotive Data Bundle
Automotive Loan and Lease Console
Background Screening
Backorder Management
Bank Reconciliation
Barcode / Ticket Scanning
Barcode Scanning
Barcoding / RFID
Benchmarking
Bill Audit
Bill Database
Bill Importing
Billable & Non-Billable Hours
Billing & Invoicing
Billing Inquiry Manager
Billing Portal
Blended Call Center
Box Office Management
Budgeting & Forecasting
Business Card/Badge Scanning
Business Process Automation
Calendar Management
Calendar Sync
Call Center Management
Call List Management
Call Logging
Call Management
Call Monitoring
Call Parking
Call Recording
Call Reporting
Call Scripting
Call Sharing
Campaign Analysis
Campaign Management
Campaign Personalization
Campaign Segmentation
CAN SPAM Compliance
Candidate Tracking
Canned Responses
Capacity Planning
Capture Leads from Twitter/Facebooks
Case Management
Case Notes
Catalog Management
Cataloging/Categorization
Centralized Inbox
Channel Management
Chapter Management
Check-In Manager
Claims Management
Claims Processing
Class Management
Clean Energy Program Management
Client / Property Matching
Client database
Client Management
Client Portal
Client Tracking
Client/Property Matching
Cloud Computing
Cold calling
Collaboration
Collaborative Writing
Collections Management
Comment Moderation
Commission management
Committee Management
Communication Management
Communication Tracking
Community Management
Complaint Monitoring
Completion Tracking
Compliance Tracking
Concessions Management
Conferences/Conventions
Connected Vehicle Visualization
Consent Management
Contact Database
Contact Discovery
Contact Import/Export
Contact Management
Contact Manager
Content analytics
Content Management
Content marketing
Content repository
Content Scheduling
Content Syndication
Contextual Targeting
Contingency Billing
Contract Management
Contribution Tracking
Conversion Tracking
Cost Tracking
Create Subtasks
CRM
CRM & Sales Dashboards
CRM & Sales Reports
CRM Analytics
Customer Advocacy
Customer Communications Management
Customer DataBase
Customer Management
Customer Profiles
Customer Review Platform
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Support Tracking
Customer Surveys
Customer Targeting
Customizable Branding
Customizable CTAs
Customizable Dashboard
Customizable invoices
Customizable Templates
Customization
Dashboard
Data Analysis
Data Enrichment
Data Extraction
Data Integration
Data Management
Data Mapping
Data Modeling
Data Security
Data Source Connectors
Data Source Integrations
Data Visualization
Deal Management
Delivery Management
Demographic Data
Dependency Management
Deployment Management
Developer API
Digital Asset Management
Discount Management
Discussion Boards
Distributed Call Recording
Distribution Management
Distributor Management
Document Assembly
Document Indexing
Document Management
Document Retention
Document Storage
Donor Management
Donor Targeting
Drag & Drop
Drill Down
Drip Campaigns
Due date tracking
Dues Management
Dunning Management
Dynamic content
E-forms
Einstein Copilot
eLearning Authoring Tools
Election Management
Electronic Signature
Email Integration
Email Marketing
Email Marketing / SMS Marketing
Email Response Control
Email Templates
Employee Database
Employee Management
EMR/EHR
Energy Price Analysis
Engagement Monitoring
Enhanced Local Listings
Enterprise Asset Management
Enterprise Sales Management Enhancements
ERP
Escalation Management
Estimates & Invoices
Event Management
Event Triggered Actions
Event Triggered Email
Event-Based Notifications
Expense Management
Expense Tracking
Experience Management
Facility Scheduling
Feedback Collection
Field Sales Management
Field service management
File Sharing
Financial CRM
Financial Engagement
Financial Management
Financial Reporting
Fixed Asset Management
Food & Beverage Management
Forecasting
Form Builder
Forms Management
Full Text Search
Functions / Calculations
Fundraising Management
Gamification
GDPR Compliance
General Admission
Geo Targeting
Gift Card Management
Goal Tracking
Goals / Quota Management
Group Posting
Group Scheduling
Healthcare CRM
Help Desk
Home Health Enhancements
Hourly billing
Household Tracking
HR Management
Image Editor
Image Library
Import / Export Management
Inbound Call Center
Inbound Reporting
Incident Management
Influence Tracking
Initial Assessments
Inquiry Management
Instant Retrieval
Insurance Rating
Interaction Tracking
Interactive
Interactive Voice Response
Internal Chat Integration
Internal HR
Interoperability Enhancements
Interview Management
Interview Scheduling
Inventory Management
Invoice
Invoice Management
Invoice Processing
Issue Auditing
IT Asset Management
IVR / Voice Recognition
Job Board Posting
Job Scheduling
Jobs Board
Kanban Board
Key Performance Indicators
Kiosk Ticketing
Kitting
Knowledge Base
Knowledge Base Management
Knowledge Library
Knowledge Management
KPIs
Landing Pages
Landing Pages/Web Forms
Law Firms
Law Practice Management
Lead Capture
Lead Database Integration
Lead Distribution
Lead Enrichment
Lead Generation
Lead Management
Lead Notifications
Lead Nurturing
Lead Scoring
Lead Segmentation
Legal Case Management
Legal CRM
Life Sciences
List Management
Live Chat
Load Forecasting
Loan Origination
Loyalty Program
Mailing list management
Maintenance Management
Maintenance Scheduling
Manage Quotations
Manage Tasks
Manual Dialer
Manufacturing CRM
Mapping
Marketing Analytics
Marketing Automation
Marketing Automation Integration
Marketing Collateral
Marketing Management
Marketing Reports
Mass Email
Media Library
Medical History Records
Meeting Management
Member Communities
Member Database
Member Directory
Member Management
Member Portal
Member types
Membership Database
Membership Management
Membership Renewals
MES
Meter Tracking
Mobile Access
Mobile App
Mobile Optimized Emails
Mobile Payments
Mobile Ticketing
Mobile Time Tracking
Mortgage and Loans
Mortgage CRM
MRP
Multi-Account Management
Multi-Campaign
Multi-Channel Communication
Multi-Country
Multi-Currency
Multi-Facility
Multi-Location
Multi-Provider Practice
Multi-Screen Support
Multi-Site Management
Multi-Store Management
Multiple Billing Rates
Multiple Site Management
Network Monitoring
Offline Access
Offline Form
Offline Time Tracking
OLAP
Omnichannel Communication
On-Demand (SaaS)
Onboarding
Online Booking
Online Calendar
Online Giving
Online invoicing
Online Payment Processing
Online payments
Online Registration
Online Reviews
Online Store
Online Ticketing
Onsite Ticketing
Opportunity Management
Order Entry
Order Management
Order Tracking
Outbound Call Center
Outbound Reporting
Pageview Tracking
Partner Cloud (VAR or Service Provider)
Patient Communications
Patient Management
Payment Processing
Payroll Management
Performance Management
Performance Metrics
Personalization
Pharma CRM
Pharmaceutical and Biotech
Phone & Video Calls
Physician Management
PIA / DPIA
Pipeline Management
Pledge Management
Plug-And-Play Integration
Point of Sale (POS)
Policy Management
Political Advocacy
Post Management
Post Scheduling
Predictive Analytics
Predictive Dialer
Presales
Pricing Management
Print-at-Home
Private Cloud
Private Dashboards
Private Equity
Proactive Chat
Process Mapping
Process Modeling & Designing
Product Catalog
Product configurator
Product Database
Products & Price Books
Profitability Analysis
Program Management
Progress Tracking
Progressive Dialer
Project Accounting
Project billing
Project Management
Promotion Transfer
Promotions Management
Prompt Builder
Property Alerts
Property Database
Proposal Generation
Proposal Management
Prospecting Tools
Public Dashboards
Purchase Order Management
Purchasing
Quality Control
Quality Management
Queue Management
Quote Management
Quotes / Proposals
Quotes/Estimates
Quotes/Proposals
Real Time Analytics
Real-time Chat
Receipt Management
Recommendation Engine
Recording Bookmarking
Recruiting Firms
Recruitment Management
Recurring Appointments
Recurring Billing
Recurring Giving
Recurring Issues
Recurring/Subscription Billing
Reference Checking
Referral Source Tracking
Referral Tracking
Reimbursement Management
Relationship Tracking
Remote Display Management
Remote Document Access
Report Export
Reporting & statistics
Reporting/Analytics
Reservations Management
Resource Management
Response Management
Restaurant POS
Resume Parsing
Resume Search
Retail POS
Returns Management
Review Monitoring
Reviews Management
RFP Management
Ringless Voicemail Drop
Risk Management
Room Block Management
Rules-Based Workflow
Safety Management
Sales
Sales Agreement Enhancements
Sales Dashboards & Reports
Sales Force Automation
Sales Forecasting
Sales Intelligence
Sales Management
Sales pipeline management
Sales Pipeline Tracking
Sales Quotes
Sales Reports
Sales Tracking
Scheduled / Automated Reports
Scheduling
Scheduling & Appointments
Scorecards
Screen Sharing
Search
Search Marketing
Search/Filter
Season Tickets
Segmentation
Self Service Portal
Sensitive Data Identification
Sentiment Analysis
SEO Management
Service History Tracking
Service Level Agreement (SLA) Management
Shared Contacts
Shipping Management
Single Provider Practice
Small Group Management
Social CRM
Social Marketing
Social Media Integration
Social media management
Social Media Metrics
Social Media Monitoring
Social Media Promotion
Solution Management
Source Tracking
Special Order Management
Spend Control
Staff Management
Strategic Planning
Subscriber Management
Supplier and Purchase Order Management
Supplier Management
Supply Chain Management
Survey Management
Surveys & Feedback
Target Account Identification
Task Management
Tax Calculator
Tax Forms
Tax Management
Team Assignments
Team Management
TeamChat
Telemarketing Management
Template Management
Templates
Territory Management
Text Editing
Text Editor
Text Messaging
Third Party Integration
Third party integrations
Ticket Brokering
Ticket/Issue Tracking
Ticketing
Time & Expense Tracking
Time Management
Time on Site Tracking
Time Planning
Time Tracking
TMF API Enhancements
Traceability
Tradesman Job Management
Training Management
Transaction Dispute Management Enhancements
Transportation Dispatch
Treatment Plans
Trend / Problem Indicators
Trend Analysis
Trust Accounting
User Interaction Tracking
Vendor Management
Version Control
Video Content
VIN Lookup
VIP & Discount Tickets
Visitor Identification
Visual Analytics
Visual Editor
Voice & Data Integration
VoIP
Volunteer Management
Warehouse Management
Web Forms
Website Management
Website Personalization
Website Visitor Tracking
Widgets
Work order management
Workflow Automation
Workflow Configuration
Workflow Management
WYSIWYG Email Editor
WYSIWYG Rich Text Editing

360 Degree Feedback
Activities Booking
Booking Notes
Commenting / Notes
Comprehensive Response Manager
CRM
Custom Survey URLs
Customer Support
Data Analysis Tools
Detailed Reporting & Alerts
Email Distribution
Embedded Survey
Feedback Collection
Gamification
Kiosk Survey
Live Results Tracking
Mobile Access
Mobile Support
Mobile Survey
Moderation
Multiple Question Types
Offline Response Collection
PowerPoint Integration
Promotions Management
Q & A
Rate Management
Remote Device Management
Skip Logic
SMS Polling / Voting
Tablet Surveys
Template Library
Third Party Booking
Web Surveys

A/B Testing
Access Controls/Permissions
Access Request Management
Account Alerts
Account Management
Accounts payable
Accounts Receivable
Action Item Tracking
Action Management
Activity Planning
Ad hoc Analysis
Ad hoc Query
Ad Hoc Reports
Admissions Management
Agenda Management
AI / Machine Learning
Alerts/Notifications
Alumni Management
Analytics
Analytics / ROI Tracking
Annotations
Application Development
Approval Process Management
Approval Workflow
Archiving & Retention
Assessment Management
Asset Planning
Asset Tracking
Association Discovery
Attendee Management
Attribution Modeling
Audience Segmentation
Audit Trail
Automated reports
Balance Sheet
Bank Reconciliation
Benchmarking
Bid Management
Billing & Invoicing
Board Meetings
Budget Management
Budgeting & Forecasting
Calendar Management
Campaign Management
Campaign Tracking
Capacity Monitoring
Cash Management
Census Data Integration
Channel Attribution
Channel Management
Chat
Client Management
Collaboration
Collaboration Tools
Color Coding
Committee Management
Committee Meetings
Compensation Plan Modeling
Compliance Management
Consolidation / Roll-Up
Consolidation/Roll-Up
Contact Management
Content Management
Controls Testing
Conversion Tracking
Corrective Actions (CAPA)
Correlation Analysis
Cost Tracking
CPA Firms
CPU Monitoring
Curriculum Management
Customer DataBase
Customer Journey Mapping
Customer Segmentation
Customer Targeting
Customizable Dashboard
Dashboard
Dashboard Creation
Data Analysis
Data Blends
Data Cleansing
Data Collection
Data Discovery
Data filtering
Data Integration
Data Management
Data Mining
Data Modeling
Data Quality Control
Data Source Connectors
Data Source Integrations
Data Visualization
Data warehousing
Database Servers
Defect Tracking
Deployment Management
Diagnostic Tools
Discussion Boards
Document Management
Document Templates
Downtime Tracking
Drag & Drop
Drill Down
Dynamic Modeling
Electronic Signature
Email Monitoring
Employee Management
Encryption
Environmental Compliance
Exception Reporting
Expense Tracking
Facility Management
Faculty / Staff Management
File Sharing
File Storage
Filtered Views
Financial Aid Management
Financial Management
Financial Reports
Fixed Asset Management
For Nonprofits
For Sales
Forecasting
Functions / Calculations
Fund accounting
Fund Management
Fundraising Management
General Ledger
Geocoding
Goal Tracking
Government
Graphical Data Presentation
High Volume Processing
Higher Education
Historical Reporting
HR Metrics Library
Image Exporting
Import/Export Data
Important Dates Reminders
Income Statements
Independent/Private
Interactive
Internal Meetings
Internet Mapping
Interoperability
Inventory Management
Invitation Management
Issue Management
Iteration Planning
K-12
Key Performance Indicators
Keyword Research Tools
Keyword Tracking
Knowledge Management
KPIs
Labeling
Leave & Absence Reporting
Legislative Meetings
Maintenance Management
Map Creation
Map Sharing
Marketing Management
Marketing Reports
Match & Merge
Materials Management
Meeting Preparation Tools
Member Directory
MES
Messaging
Milestone Tracking
Minutes Management
Modeling & Simulation
Monte Carlo Simulation
Multi-Account Management
Multi-Campaign
Multi-Company
Multi-Department / Project
Multi-Department/Project
Multi-User
Multifactor Authentication
Multiple Site Management
Multivariate Analysis
No-Code Sandbox
Officer Management
OLAP
Online Analytical Processing (OLAP)
Online Calendar
Online payments
Pageview Tracking
Password Management
Payroll Management
Performance Management
Performance Metrics
Polls / Voting
Portfolio Management
Post-Meeting Tools
Predictive Analytics
Predictive Modeling
Presentation Management
Private Dashboards
Profit / Loss Statement
Profit/Loss Statement
Profitability Analysis
Project Accounting
Project Management
Project Planning
Projections
Proposal Management
Public Dashboards
Purchase Orders
Qualitative Analysis
Quality Control
Quality Management
Quantitative Analysis
Quotes/Estimates
Real Time Reporting
Recruiting Management
Referral Source Tracking
Regression Analysis
Relational Display
Release Management
Report Export
Reporting/Analytics
Requirements Management
Requirements Review
Resource Management
Risk Alerts
Risk Assessment
Risk Management
ROI Tracking
Role Management
Role-Based Permissions
Root Cause Analysis
Rules-Based Workflow
Sales reporting
Sales Reports
Sales Trend Analysis
Sarbanes-Oxley Compliance
Scheduled
Scheduled / Automated Reports
Scheduling
Scorecarding
Scorecards
Search/Filter
Self Service Portal
Sensitivity Analysis
Sentiment Analysis
Service Reporting
Shareholder Management
Simulation Models
Single Sign On
Site Search Tracking
Social Media Metrics
Software Development
Spatial Analysis
Statistical Analysis
Statistical Modeling
Statistical Process Control
Statistical Simulation
Status Tracking
Strategic Planning
Student Information / Records
Student Portal
Succession Planning
Survival Analysis
Talent Management
Task Management
Tax Management
Templates
Test Case Tracking
Thematic Mapping
Themes
Time & Expense Tracking
Time on Site Tracking
Time Series
Trace individual transactions
Travel Management
Trend / Problem Indicators
Trend Analysis
Turnover Tracking
User Activity Monitoring
User Interaction Tracking
User Provisioning
Version Control
Visual Analytics
Visual Discovery
Visualization
Voting Management
Website Analytics
What If Scenarios
Widgets
Workflow Management

Activity / News Feed
Adaptive Learning
Alerts / Escalation
Analytics/ROI Tracking
Approval Process Control
Archiving & Retention
Artwork Management
Asset Management
Asynchronous Learning
Audit Trail
Automated Review & Approval
Benchmarking
Blended Learning
Blogs
Brainstorming
Built-In Course Authoring
Business Rules Management
Calendar Management
Case Management
Cataloging / Categorization
Chat / Messaging
Chatbot
Collaboration
Comment Moderation
Content Library
Content Management
Content Moderation
Corporate/Business
Creator Tracking
Customer Service Analytics
Customer Support Tracking
Dashboard
Data Management
Decision Tree
Discussion Boards
Discussion Threads
Discussions / Forums
Dispatching
Docket Management
Document Indexing
Document Management
Drag & Drop
Email Management
Email Response Control
Employee Alignment
Employee Directory
Employee Guides
Engagement Monitoring
Evaluation Management
Evaluation Workflow
Facility Pre-planning Data
FAQ
Feedback Collection
Feedback Management
Field Reporting
File Sharing
For Healthcare
For Sales
Gamification
Group Management
Group Posting
Guided Problem Solving
Idea Management
Idea Ranking
Ideation / Crowdsourcing
Incident Mapping
Incident Response Checklists
Information Disclosure Management
Internal Affairs Administration
Investigation Management
IP Portfolio Management
Knowledge Base Management
Knowledge Capture
Live Chat
Maintenance Management
Member Directory
Membership Management
Multi-Channel Collection
Multi-Language
Newsletter Management
Patent / Trademark Management
Performance Management
Performance Metrics
Policy Creation Wizard
Policy Management
Policy Training
Post Management
Predictive Analytics
Presentation Management
Process Change Tracking
Process Mapping
Process Modeling & Designing
Process/Workflow Automation
Progress Tracking
Project Tracking
Proposal Management
Queue Management
Read & Acknowledge
Remote Document Access
Requirements Management
Rules-Based Workflow
Safety Management
Segmentation
Self Service Portal
Self-Learning
Social Marketing
Social media management
Social Sharing
Status Tracking
Survey Management
Task Management
Text Editing
Training Management
Trend Analysis
Trend Tracking
User Journeys
User Research
Version Control
Workflow Management
WYSIWYG Rich Text Editing

UVdesk Pricing

Here are the pricing plans for UVdesk. Choose the plan that best fits your requirements and budget. Get Detailed UVdesk pricing as per your requirements.

Basic

$ 0

User/Month

Free forever for 4 agents
Self Service Portal - KnowledgeBase
Email Piping
Email Templates
Set Ticket Status
Automated Workflow
Multilingual Support
Security
Company settings
Customize your theme
Customer follow up

Get Pricing

Pro

$ 11

User/Month

eCommerce Multi-Channel Integration
File Viewer App
FormBuilder App
Binaka App
Saved Replies
Prepared Response
Knowledgebase
Examine Agents Performance
Add personal notes over the tickets
Thread lock
Support Staff or Agents Creation

Get Pricing

Enterprise

$ 18

User/Month

Full Portal Customization, uvdesk
Unlimited MailBox(s)
Knowledgebase(Unlimited)
Multichannel Support
Prepared Response
Saved Replies
Customized Email Templates
Customize your theme
Automated Rule - Workflow
Integration with 50+ Apps
Single Sign On

Get Pricing

Open Source

$ 0

User/Month

Highly Customizable
Easy to set up and host
Workflow
Branding
Knowledgebase
Ticket Formation
Prepared Responses
Flexible for Modifications
Mailbox
Tags

Get Pricing

UVdesk Specifications

Get a closer look at the technical specifications and system requirements for UVdesk. Find out if it's compatible with your operating system and other software.

Deployment :

Cloud Based

Subscription Plan :

Monthly, Yearly

Accessibility :

API

Customization

Mobile Support

Desktop Platforms :

MacOs

Windows

Language Support :

Arabic

Danish

English

French

German

Italian

Spanish

Turkish

Business :

Freelancers

StartUps

SMBs

Enterprises

Available Support :

Phone

Live Support

Tickets

UVdesk Categories on SoftwareSuggest :

CRM Software Customer Feedback Software Reporting Tools Knowledge Management System Customer Experience Management Software Customer Service Software

Company Details :

Company Name : Webkul Software Pvt Ltd

Headquarter : Noida

Website : Visit Website

Full Address : H-28, ARV Park, Sector 63, Noida-201301 (U.P.) India

UVdesk Comparisons

Compare UVdesk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.

UVdesk Description

Here's the comprehensive description of UVdesk. Gain a brief understanding of its unique features and exceptional benefits.

UVdesk is available as SaaS-based and Open Source helpdesk solution to streamline the overall support process for better customer service.

UVdesk Opensource is PHP-based customer support software built using reliable Symfony PHP framework and written in most popular language PHP+MYSQL which is highly secured, robust and customizable to be fit as the complete helpdesk solution for any trade.

This open source helpdesk ticket system is an endeavor to bring the best suited dynamic helpdesk solution for all the businesses no matter the industry you're dealing with.

It's a Free Open Source Helpdesk System to overcome merchant's workload as it offers live reporting, automated rules, knowledgeBase, mailbox, email piping, analytics, unlimited support agents and all additional standard functionalities to deliver high-grade customer support experience.

UVdesk Videos

Overall UVdesk Reviews

Thinking about using UVdesk? Check out verified user reviews & ratings based on UVdesk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.6/5

Based on 5 Reviews

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Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Likelihood to recommend

Out of 100%

UVdesk Pros and Cons

"User Friendly Interface and their support team is very good"

"Ease of use and best customer support"

"Always on time support, Professional and strong support team to resolve all the issues, easy to manage platform for end users."

"URL Settings"

"None"

"None."

5 UVdesk Reviews

Hear directly from customers who have used UVdesk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

RajveerS.

Used the software for : 2+ years

Company Size :51-200 employee

4.0

Oct 20, 2020

Great Support

they are responding immediately when we raise a ticket and provide a suitable solution also.Thanks .

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

Useful 0

ObaidU.

IT Specialist

Used the software for : Free trial

Company Size :11-50 employees

5.0

Aug 30, 2019

Best Helpdesk

Keep it up team I really appreciate your product and I am glad to talk to your support team as well there is always a way of betterment and I hope you will make it one of the best Helpdesk,

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

What do you like best about UVdesk?

User Friendly Interface and their support team is very good

What do you dislike about UVdesk?

URL Settings

Useful 0

Jinub

Technical Support

Used the software for : Free trial

Company Size :11-50 employees

5.0

Jul 19, 2019

Great open source software

Uvdesk is very easy to use and their customer support is so good that they are very helpful. I had issues when installing and they helped me quickly about what the issue is and I could fix it and get it running fine.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

What do you like best about UVdesk?

Ease of use and best customer support

What do you dislike about UVdesk?

None

Useful 0

Arish

Web Developer

Used the software for : 6-12 months

Company Size :1-10 employees

4.0

Apr 30, 2019

Best open source support platform for developers

Ever since the beginning, the support team were always there to resolve all the issue from hosting configuration to setting up the application to resolving random issues like email configuration, etc. Highly recommend this.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

What do you like best about UVdesk?

Always on time support, Professional and strong support team to resolve all the issues, easy to manage platform for end users.

What do you dislike about UVdesk?

None.

Useful 0

Dang

Business Owner

Used the software for : Less than 6 months

Company Size :1-10 employees

5.0

Feb 15, 2019

Great support team

I appreciate his help. I will definitely use uvdesk for a long time. This open source help desk really helps me boost my sales. I would recommend for any e-commerce site.

Feature

Out of 5

Ease of use

Out of 5

Value for money

Out of 5

Customer support

Out of 5

What do you like best about UVdesk?

The support team work really well even though I use the free open source.

What do you dislike about UVdesk?

Overall, there is some limit of email in the open source

Useful 0

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UVdesk FAQs

How much does UVdesk cost?

The starting price of UVdesk is ₹ 0/User/Month. It has different pricing plans:

Basic : ₹ 0/User/Month
Pro : ₹ 792/User/Month
Enterprise : ₹ 1296/User/Month
Open Source : ₹ 0/User/Month

UVdesk also provides a free trial to users.

What are the top 5 features for UVdesk?

The top 5 features for UVdesk are:

Asset Management
Cloud Computing
Customer Support
Email Integration
Email Templates

What type of customer support is available from UVdesk?

The available support which UVdesk provides is:

Phone
Email
Live support
Tickets

Free Demo

UVdesk

What is UVdesk?

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UVdesk Comparisons

UVdesk Description

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Overall UVdesk Reviews

UVdesk Pros and Cons

5 UVdesk Reviews

Great Support

Best Helpdesk

Great open source software

Best open source support platform for developers

Great support team

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UVdesk FAQs

How much does UVdesk cost?

What are the top 5 features for UVdesk?

What type of customer support is available from UVdesk?

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