VAANI
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What is VAANI?
VAANI is a customizable and agile CCaaS solution that provides ready-to-use contact center applications, such as a Quality Management System and an Intelligent Knowledge Portal. It is an omnichannel dialer solution tailored to meet the specific requirements of clients.
VAANI Starting Price
Our Awards and Recognition
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Key Features of VAANI
Here are the powerful features that make VAANI stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Automatic Call Distribution
- Interactive Voice Response
- Call Recording
- Real Time Analytics
- Omnichannel Support
- CRM Integration
- Workforce Management
- Call Monitoring
- Predictive Dialer
- Skill Based Routing
- Voice Biometrics
- Speech Analytics
- Queue Management
- Customizable Dashboards
- Outbound Campaign Management
- Call Scripting
- Multilingual Support
- Agent Performance Reports
- Customer Feedback Surveys
- Chatbot Integration
VAANI Screenshots
VAANI Specifications
Get a closer look at the technical specifications and system requirements for VAANI. Find out if it's compatible with your operating system and other software.
VAANI Description
Here's the comprehensive description of VAANI. Gain a brief understanding of its unique features and exceptional benefits.
Awarded the Most Innovative Product of the Year 2021, VAANI represents a cutting-edge omnichannel dialer solution that embraces a scalable communication platform approach, enabling the development of tailored business applications.
VAANI stands out as a versatile and dynamic Contact Center as a Service (CCaaS) solution, offering businesses the flexibility to scale their contact center capacity according to their evolving needs. Its Skill-Based Routing feature ensures that customers are efficiently connected to agents with the specific expertise required to address their individual needs. What sets VAANI apart is its support for agents to seamlessly handle multiple campaigns simultaneously, enhancing their overall efficiency and productivity.
The system's Customizable Multi-level IVR and Self-Service options empower businesses to automate routine customer inquiries, delivering swift and effective solutions. VAANI's commitment to providing actionable insights is reflected in its Advanced Call Analytics, allowing businesses to glean valuable information from customer interactions and optimize their operations accordingly. The Sticky Agent feature ensures continuity in customer-agent interactions by routing customers back to the same agent they previously engaged with, fostering a personalized and seamless customer experience.
Moreover, VAANI incorporates Noise Removal technology to enhance communication clarity by eliminating background noise during customer calls, contributing to more effective and transparent conversations.
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VAANI FAQs
What are the top 5 features for VAANI?
The top 5 features for VAANI are:
- Call Routing
- Call Monitoring
- Automatic Call Distribution
- Workflow Automation
- IVR (Interactive Voice Response)
What type of customer support is available from VAANI?
The available support which VAANI provides is:
- Phone
- Live support
- Training
Where is the headquarters/company of VAANI located?
The headquarters/company of VAANI is located at Thane.
What types of businesses does VAANI serve?
VAANI serves a wide range of businesses, including but not limited to Startups, SMBs, Mid-Market & Enterprises.
How is VAANI commonly used?
VAANI is commonly used for various purposes, such as Cloud Contact Center and more.
Who are the primary competitors of VAANI?
The three major competitors of VAANI are NobelBiz, Telerain and Upstream Works. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
