What is VICIdial?

VICIdial is an AI-powered call center software that helps you cut down your operational costs, note your customer activity, integrate CRM into your sales, and reduce manual work by leaps and bounds.

Pricing

VICIdial Starting Price

Awards
VICIdial Award

Our Awards and Recognition

More Awards
Get Best Quote for VICIdial

Connect with SoftwareSuggest experts to get the best quote for your business.

Key Features of VICIdial

Here are the powerful features that make VICIdial stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Inbound And Outbound Calling
  • Predictive Dialer
  • Manual Dialing
  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Call Recording
  • Call Monitoring
  • Call Conferencing
  • Real Time Reporting
  • Customizable Scripts
  • Lead Management
  • Campaign Management
  • Voicemail
  • Call Transfer
  • Call Queuing
  • Dnc (do Not Call) List Management
  • Time Zone Restriction
  • Web Based Interface
  • Multi Language Support
  • CRM Integration
Show More

VICIdial Screenshots

VICIdial logo
Do you work for VICIdial?
Claim This Profile

VICIdial Specifications

Get a closer look at the technical specifications and system requirements for VICIdial. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : VICIdial
Headquarter : Lakeland
Full Address : Tampa, Florida USA
Show More
Language Support :
Dutch
English
Polish
Swedish
Business :
Freelancers
StartUps
SMBs
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets

VICIdial Comparisons

Compare VICIdial with other similar options available in Call Center Software. Explore the key differences to see why it's the top choice for businesses and individuals.

VICIdial Resources

Overall VICIdial Reviews

Thinking about using VICIdial? Check out verified user reviews & ratings based on VICIdial's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4.3/5

Based on 3 Reviews

Write a Review Or
Ask a Question
Feature 4.7

Feature

Out of 5

Ease of use 4.7

Ease of use

Out of 5

Value for money 4.7

Value for money

Out of 5

Customer support 4.3

Customer support

Out of 5

Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

VICIdial Pros and Cons Based on Customer Reviews

"Very few mistakes"

"Easy to configure and use."

"The text "Intro" does not contain any grammatical errors. If you have more text youd like reviewed, please provide it."

"Material design"

SoftwareSuggest reviews are authentic and verified. Here's how.

Showing 3 out of 3 Reviews

Raviteja

Used the software for : 1-2 years

Company Size :51-200 employee

3.0

Oct 13, 2020

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Plz don't use intro that too long

When we use an intro that is too long, the customer does not show interest. Please try to reduce the intro time. If it takes too long, the customer will hang up within seconds. Please look for more options to improve customer satisfaction. Thank you.

Feature 4

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

VICIdial Mobile App Experience

1 2 3 4 5 6 7 8 9 10

VICIdial After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about VICIdial?

Very few mistakes

What do you dislike about VICIdial?

The text "Intro" does not contain any grammatical errors. If you have more text youd like reviewed, please provide it.

Do you think VICIdial delivers value for the money spent?

Yes

Are you satisfied with VICIdial features?

Yes

Did implimentation of VICIdial was easy?

Yes

What features is VICIdial currently missing?

Negative response like sorry

What other products like VICIdial have you used or evaluated?

No I didn't use another software

How VICIdial is better/different from its competitors?

It is more easy to use

Deepu Y.

Team Leader

Used the software for : More than 1 year

Company Size :11-50 employees

5.0

Jun 23, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Light and fast call center solution

I have been using this software for the last 8 years. It's very light, fast, and easy to use. The best part is that it works with any Telco carrier. You can use Vicidial software for free as well. As they keep improving the software, it makes this software the best among all the call center solutions.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

What do you like best about VICIdial?

Easy to configure and use.

What do you dislike about VICIdial?

Material design

Deepu y.

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Jun 22, 2020

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

VICIdial has been a game-changer for our call center. It's user-friendly, reliable, and has significantly boosted our productivity. The support team is fantastic too. Highly recommend for any business!

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Alternatives of VICIdial

Explore alternative software options that can fulfill similar requirements as VICIdial. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

VICIdial FAQs

What are the top 5 features for VICIdial?

The top 5 features for VICIdial are:

  • Call Recording
  • Application Integration
  • Applications Management
  • Real Time Monitoring
  • Live chat system

What type of customer support is available from VICIdial?

The available support which VICIdial provides is:

  • Phone
  • Email
  • Live support
  • Tickets
  • Training

Where is the headquarters/company of VICIdial located?

The headquarters/company of VICIdial is located at Lakeland.

What platforms does VICIdial support?

VICIdial supports a variety of platforms including Android and IOS.

What types of businesses does VICIdial serve?

VICIdial serves a wide range of businesses, including but not limited to Startups, Enterprises, SMBs & Freelancer.

How is VICIdial commonly used?

VICIdial is commonly used for various purposes, such as Call Recording, Predictive Dialer, Call Management and more.

Who are the primary competitors of VICIdial?

The three major competitors of VICIdial are NuVoxx Cloud Contact Centre, C-Zentrix Contact Center and Scorebuddy. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

Free Demo Get Pricing
Free Demo