
VICIdial
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What is VICIdial?
VICIdial is an AI-powered call center software that helps you cut down your operational costs, note your customer activity, integrate CRM into your sales, and reduce manual work by leaps and bounds.
VICIdial Starting Price

Our Awards and Recognition
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Key Features of VICIdial
Here are the powerful features that make VICIdial stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Inbound And Outbound Calling
- Predictive Dialer
- Manual Dialing
- Automatic Call Distribution (acd)
- Interactive Voice Response (ivr)
- Call Recording
- Call Monitoring
- Call Conferencing
- Real Time Reporting
- Customizable Scripts
- Lead Management
- Campaign Management
- Voicemail
- Call Transfer
- Call Queuing
- Dnc (do Not Call) List Management
- Time Zone Restriction
- Web Based Interface
- Multi Language Support
- CRM Integration

VICIdial Specifications
Get a closer look at the technical specifications and system requirements for VICIdial. Find out if it's compatible with your operating system and other software.
VICIdial Comparisons
Compare VICIdial with other similar options available in Call Center Software. Explore the key differences to see why it's the top choice for businesses and individuals.
VICIdial Resources
Overall VICIdial Reviews
Thinking about using VICIdial? Check out verified user reviews & ratings based on VICIdial's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
VICIdial Pros and Cons Based on Customer Reviews
"Very few mistakes"
"Easy to configure and use."
"The text "Intro" does not contain any grammatical errors. If you have more text youd like reviewed, please provide it."
"Material design"
SoftwareSuggest reviews are authentic and verified. Here's how.
Raviteja
Used the software for : 1-2 years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
When we use an intro that is too long, the customer does not show interest. Please try to reduce the intro time. If it takes too long, the customer will hang up within seconds. Please look for more options to improve customer satisfaction. Thank you.
VICIdial Mobile App Experience
VICIdial After Sales Service Rating
What do you like best about VICIdial?
Very few mistakes
What do you dislike about VICIdial?
The text "Intro" does not contain any grammatical errors. If you have more text youd like reviewed, please provide it.
Do you think VICIdial delivers value for the money spent?
Yes
Are you satisfied with VICIdial features?
Yes
Did implimentation of VICIdial was easy?
Yes
What features is VICIdial currently missing?
Negative response like sorry
What other products like VICIdial have you used or evaluated?
No I didn't use another software
How VICIdial is better/different from its competitors?
It is more easy to use
Deepu Y.
Team Leader
Used the software for : More than 1 year
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
I have been using this software for the last 8 years. It's very light, fast, and easy to use. The best part is that it works with any Telco carrier. You can use Vicidial software for free as well. As they keep improving the software, it makes this software the best among all the call center solutions.
What do you like best about VICIdial?
Easy to configure and use.
What do you dislike about VICIdial?
Material design
Deepu y.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Review Source: Organic
VICIdial has been a game-changer for our call center. It's user-friendly, reliable, and has significantly boosted our productivity. The support team is fantastic too. Highly recommend for any business!
Alternatives of VICIdial
Explore alternative software options that can fulfill similar requirements as VICIdial. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
VICIdial FAQs
What are the top 5 features for VICIdial?
The top 5 features for VICIdial are:
- Call Recording
- Application Integration
- Applications Management
- Real Time Monitoring
- Live chat system
What type of customer support is available from VICIdial?
The available support which VICIdial provides is:
- Phone
- Live support
- Tickets
- Training
Where is the headquarters/company of VICIdial located?
The headquarters/company of VICIdial is located at Lakeland.
What platforms does VICIdial support?
VICIdial supports a variety of platforms including Android and IOS.
What types of businesses does VICIdial serve?
VICIdial serves a wide range of businesses, including but not limited to Startups, Enterprises, SMBs & Freelancer.
How is VICIdial commonly used?
VICIdial is commonly used for various purposes, such as Call Recording, Predictive Dialer, Call Management and more.
Who are the primary competitors of VICIdial?
The three major competitors of VICIdial are NuVoxx Cloud Contact Centre, C-Zentrix Contact Center and Scorebuddy. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.