Best Virtual PBX System

Best Virtual PBX System that you can have for your business are Exotel, GrassHopper, Tresta, Avoxi, and TalkRoute. All calls and data transfers will remain well-protected and safe using these applications.

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List of 20 Best Virtual PBX System

Showing 1 - 20 of 33 products

Emergents | 2024

Call center software for startups and small teams

Product Description

This information is provided by vendor.

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based virtual PBX phone system to elevate your business' contact center with fast, easy, and smooth conversations. It is intuitive, scalable, and lets you easily optimize your contact center operations. It has advanced voice AI capabilities to delight customers with fast answers. Learn more about Freshdesk Contact Center (formerly Freshcaller)

Category Champions | 2024

Product Description

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Dialpad offers the best virtual PBX solutions to simplify and optimize business communications. Some of its advanced communication features include call blasting, call routing, auto-attendant, call forwarding, and voicemail, which help save time and resources and improve customer satisfaction. Empower your support team with Dialpad and watch your business grow faster. Learn more about Dialpad

Category Champions | 2024

The Virtual Phone System for Super Efficient Teams

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CallHippo is a virtual PBX phone system that helps business transform their communication. It is a cloud-based, scalable, and secure phone system for growing businesses and allows them to communicate with customers via audio, video, and text. Say goodbye to huge telephone bills and poor call quality with CallHippo. Learn more about CallHippo

Most Reviewed

Emergents | 2024

The Virtual Phone System for efficient teams

Product Description

DialerHQ is a virtual PBX software system that lets you attend international calls and texts on your personal device without buying a new sim card. It provides advanced communication features like call routing, call forwarding, voicemail, IVR, and conference calling. Connect with anyone, anywhere, using an internet connection via DialerHQ. Learn more about DialerHQ

Category Champions | 2024

Software by Servetel Communications

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Servetel offers cloud telephony solutions with various features and benefits to level up your business communications. The virtual PBX software ensures efficient and stable customer communication through its power-packed features such as agent scheduling, webhook integration, call recording, call routing, real-time analytics, live call monitoring, etc. Learn more about Servetel

Contenders | 2024

Product Description

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RingCentral provides excellent virtual PBX services for small and large businesses. It offers a unified platform for all business communications and can be integrated with your existing devices and apps. With RingCentral, you can add new lines, devices, and offices within a matter of time. Learn more about RingCentral

Contenders | 2024

Product Description

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3CX is an easy-to-use virtual PBX phone system designed to revamp communications for the remote workforce. You may make and receive business calls with this cloud-based solution from any location. 3CX is highly scalable and offers a variety of pricing plans based on the number of users and features required. Learn more about 3CX

Emergents | 2024

Cloud-based Business Phone System for SMEs

Product Description

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Yeastar Cloud PBX is a fully-featured future-ready phone system ideally suited for SMBs. With 100% hosted deployment, there is no upfront hardware cost and the in-house management overheads are reduced. Learn more about Yeastar Cloud PBX

Contenders | 2024

Product Description

Nextiva is a virtual PBX phone system that offers a professional and efficient customer support experience. HD video conferencing, messaging, and internet calling are the best features among the capabilities of this virtual PBX system. The software also offers features like call forwarding, auto attendants, and voicemail on one platform for unified communications. Learn more about Nextiva

Contenders | 2024

Product Description

The virtual PBX solutions from 8x8 Virtual Office let companies combine phone, video, chat, contact center, and enterprise-class API solutions into a single, trustworthy, secure cloud communications platform. The software provides an AI-powered contact center to optimize communications and provide better customer support. Learn more about 8x8 Virtual Office

Emergents | 2024

System by j2 Global, Inc

Product Description

Evoice is a system that enables effective client communications for businesses. It is a virtual PBX software with advanced features such as contact management, IVR, call routing, call recording, call logging, caller identification, call transfer, web conferencing, audio/video conferencing, virtual call center, etc. Learn more about Evoice

Emergents | 2024

Product Description

Xorcom provides easy-to-use, end-to-end virtual PBX services for businesses of all sizes. The platform offers a comprehensive range of communication tools including three-way conference, auto-redial, call forwarding, call parking, call transfer, emergency call handling, video calls, speed dials, voicemails, reminders, personal recording/notes, corporate phone books, paging & intercom, etc. Learn more about Xorcom

System by AstraQom

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AstraQom is a business telecommunications service provider offering virtual PBX solutions to upgrade the way your company communicates. The system is designed to meet the needs of remote working teams to communicate effectively without being in one location. The affordable pricing plans of AstraQom help save money and grow better. Learn more about AstraQom

System by IMImobile Europe Ltd.

Product Description

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IMImobile is a virtual PBX phone system that offers cloud communications that power richer customer experiences. The PBX software helps businesses automate end-to-end customer journeys on a single communication platform for smarter interactions. Furthermore, you can seamlessly integrate IMImobile with your existing backend systems, cloud applications, and partner services. Learn more about IMImobile

System by GO plc

Product Description

GO plc is a virtual PBX system designed to streamline the communication processes of your business. It enables the company to access advanced telephony tools, including international and domestic voice and video calls, voicemails, and conference calls, all accessible from a single platform. You can also integrate the software with your existing business applications. Learn more about GO plc

Contenders | 2024

Business Communication, Simplified.

Product Description

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Tresta provides complete virtual PBX solutions in one app. With Tresta, you can use your number on any device and route calls professionally. It brings all your calls, texts, and contacts into one user-friendly platform that can be accessed and managed from anywhere. Learn more about Tresta

Emergents | 2024

Flexible, Affordable, and Easy-to-Use Cloud Contac

Product Description

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AVOXI's virtual PBX system software is a powerful communication solution that offers businesses a flexible, cost-effective, and easy-to-use communications platform for global business. The cloud-based platform allows you to manage all your call center operations and metrics from a browser-based interface, making call handling and monitoring easier. Learn more about AVOXI

Category Champions | 2024

Leading Context-Aware Customer Engagement Platform

Product Description

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Exotel, a premier Context-Aware Customer Engagement Platform brings together CCaaS (Cloud Contact Center), CPaaS (Communication Suite) & Conversational AI, enabling businesses to streamline customer conversations into cohesive journeys. Learn more about Exotel

Contenders | 2024

Product Description

This information is provided by vendor.

Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media & WhatsApp in one place. Learn more about Ozonetel CloudAgent

Contenders | 2024

System by Cloudli Communications Inc

Product Description

Cloudli is a fully featured Unified Communication Software designed to serve SMEs, Startup, Agencies, Enterprises. Cloudli provides end-to-end solutions designed for Web App. This Unified Communication System offers Dashboard, Chat / Messaging, Multi-User Collaboration, Mobile Access and Audio / Video Conferencing at one place. Learn more about Cloudli

virtual pbx system guide

Business communications have evolved over the years. The usage of traditional phone systems has declined as virtual PBX entered the industry. A virtual phone system enables companies to make phone calls over the internet without requiring any hardware. 

As a result, this approach has streamlined the communication processes of many companies. In this guide, you’ll learn about virtual PBX system and understand how important it is for any business.

What is a Virtual PBX System?

A Virtual PBX system (Private Branch Exchange System) is a cloud-based phone system that provides businesses with advanced phone features, such as call routing, voicemail, and call forwarding, without requiring physical hardware or equipment.

With a virtual PBX system, businesses can manage incoming and outgoing calls through an online portal or mobile app without installing and maintaining expensive PBX hardware on-premise. The system is hosted and maintained by a third-party provider responsible for ensuring high uptime and reliability.

Virtual PBX systems typically offer a wide range of features, including call routing based on time of day, location, or caller ID, voicemail to email transcription, call recording, and virtual assistant capabilities. These features can help businesses improve communication and customer service while reducing costs associated with traditional phone systems.

Virtual PBX systems are particularly popular among small and medium-sized businesses that require enterprise-grade features without the high costs of on-premise hardware and maintenance. They are also suitable for remote teams and businesses with multiple locations, as they can be accessed from anywhere with an internet connection.

How Does Virtual PBX Software Work?  

A cloud-based telephony solution called virtual PBX software enables companies to operate their phone systems without hardware or physical infrastructure. This program leverages the internet for voicemail management, phone routing, and other critical communication functions. 

Incoming calls are initially routed to a virtual receptionist, an automated system that offers callers a menu of options when they come in. After that, the caller can be directed to the proper division or extension.

To guarantee that all phone calls are efficiently handled, organizations can also set up call forwarding, voicemail, and call routing policies using the program. Moreover, virtual PBX software gives firms analytics and reporting tools to analyze call data and optimize phone systems. Virtual PBX software, in general, is a versatile and economical option that makes communication management easier for companies of all sizes.

Benefits of Virtual PBX System  

If you are unsure whether you should adopt virtual PBX phone system or not, you can check out the main benefits a virtual PBX system offers.

benefits of virtual pbx system

  1. Lower Total Cost

    With a virtual PBX system, businesses can save money by avoiding purchasing and maintaining expensive on-premise hardware. Additionally, virtual PBX systems typically have lower monthly fees than traditional ones, resulting in significant cost savings over time.

  2. Increased ROI

    The lower cost of ownership and maintenance of virtual PBX phone systems often leads to a faster return on investment (ROI) for businesses that adopt this technology.

  3. Friendly in Nature for Remote Workers & Offices

    Virtual PBX systems benefit businesses with remote workers or multiple office locations. They allow employees to stay connected and work seamlessly from anywhere, ensuring a consistent and productive work environment.

  4. Easier Setup, Less IT Management

    Virtual PBX systems are typically easy to set up and require minimal IT management, allowing businesses to focus on other important tasks and priorities.

  5. Phone Flexibility

    Virtual PBX systems offer a wide range of phone flexibility options, including traditional desk phones, mobile phones, or softphones, depending on individual preferences and needs.

  6. Enterprise-grade Security

    Virtual PBX systems are designed with enterprise-grade security features to ensure that all communication remains confidential and secure.

  7. High Availability

    Virtual IP PBX systems have high availability and uptime rates, ensuring businesses can always stay connected and accessible to their customers and clients.

Common Features of Virtual PBX Software

A virtual PBX system, also known as a hosted PBX or cloud PBX, is a phone system that operates through the internet and is managed by a third-party provider. Here are some of the key features of a virtual PBX system.

features of virtual pbx software

  1. IVR/Phone Trees

    IVR (Interactive Voice Response) or Phone Trees are a system of automated menus that callers navigate by pressing keypad numbers or speaking voice commands. This feature allows businesses to create a customized customer call flow, improving call handling and reducing wait times.

  2. Voicemail

    Voicemail is a system that allows callers to leave recorded messages when the called party is not available. The voicemail feature in a virtual PBX system can be customized with personalized greetings and voicemail boxes for individual team members.

  3. Business Hour Routings

    This feature enables businesses to set different call routing options based on their business hours. For example, calls can be routed to voicemail outside of business hours or redirected to another team member or department during specific times of the day.

  4. Call Monitoring

    Call monitoring allows supervisors or managers to listen in on calls to provide coaching or quality assurance to their team members. This feature can help improve customer service and increase efficiency.

  5. Real-time Dashboard

    A real-time dashboard gives businesses live updates on call activity, including call volume, wait times, and handling performance. This feature enables businesses to make informed decisions based on current call data.

  6. Automatic Call Recording

    Automatic call recording allows businesses to record calls for training, quality assurance, or compliance. This feature ensures that all customer interactions are documented and can be reviewed.

  7. Customer Interaction History

    This feature stores a record of all customer interactions, including call recordings, voicemail messages, and notes from team members. This information gives businesses valuable insights into customers' needs and preferences.

  8. Call Conferencing

    Call conferencing allows multiple parties to join a call, enabling businesses to conduct conference calls with team members or customers. This feature can be used for collaboration or to provide customer support.

  9. Curated Reports

    Curated reports provide businesses with insights into their call activity and performance. These reports can be customized to include metrics such as call volume, handling times, and customer satisfaction scores, enabling businesses to make data-driven decisions.

How to Choose the Right Virtual PBX Software?   

Consider several factors before deciding if you're looking for virtual PBX software. The right virtual PBX software can help streamline your communications, improve customer service, and increase productivity. Here are five essential points to consider when choosing the right virtual PBX software.

how to choose the right virtual pbx system

  1. Call Manager Option

    An easy-to-use call management feature should be included in any competent virtual PBX software, allowing you to conveniently handle incoming and outgoing calls. Call forwarding, waiting, transfer, and call routing are all available options in the call manager.

    You should be able to configure call queues, auto-attendants, and call recording systems. To assist you in efficiently handling your calls, look for virtual PBX software with a user-friendly interface and simple navigation.

  2. Interactive Voice Responses (IVR)

    IVR is an essential feature of any virtual PBX software. It allows you to set up a system that directs callers to the right department or person using voice prompts or touch-tone inputs. The IVR should be customizable and easy to set up, so you can personalize your call routing options and enhance your customer experience.

  3. Call Analytics

    A good virtual PBX software should provide you with detailed call analytics. This feature lets you track important metrics like call volume, duration, and outcomes. Call analytics can also help you identify trends in your call data, which can inform your business decisions and improve your customer service.

  4. Team Optimization

    Virtual PBX software should have features that help optimize your team's performance. Look for a system that allows you to manage your team's schedules, monitor call quality, and provide coaching and feedback. A virtual PBX software that can help you manage your team's performance can lead to higher productivity and improved customer satisfaction.

  5. Integration With Other Business Applications

    Virtual PBX software should integrate with other business applications you use, such as CRM software, email clients, and chat applications. Integration can help you streamline your workflow, save time, and improve your customer experience. Look for a virtual PBX software that offers robust integration options and can connect with the tools you use every day.

Top 5 Virtual PBX Software Comparison   

If you’re wondering which software is the best for your business, look no further. Below is the list of 5 best virtual PBX services and software. 

Name
Free Trial
Demo
Pricing

CallHippo

14 Days

Yes

$16/month

VirtualPBX

14 Days

Yes $9/month

Grasshopper

7 Days

Yes

$26/month

Talkroute

7 Days

Yes

$19/month

UniTel Voice

30 Days

Yes

$9.99/month

1. CallHippo   

callhippo virtual pbx dashboard

CallHippo is a cloud-based virtual phone system and VoIP service provider that allows businesses to manage their phone system efficiently effectively. With CallHippo, companies can easily set up a virtual phone number in over 50 countries, use advanced features such as call recording and analytics, and integrate with popular business tools like Salesforce and Hubspot.

CallHippo also offers affordable pricing plans, making it an excellent choice for small and medium-sized businesses looking for a reliable and flexible communication solution. CallHippo provides businesses with a powerful and easy-to-use platform for managing their phone system and enhancing customer communication.

CallHippo Features

  • Virtual phone numbers
  • Call forwarding
  • Interactive Voice Response (IVR)
  • Call recording
  • Call tracking metrics
  • Telemarketing management
  • VoIP connection
  • Real-time analytics
  • Contact management

CallHippo Pros

  • Cost-effective
  • Global coverage
  • Advanced features
  • Easy to use
  • Mobile app

CallHippo Cons

  • Limited free trial
  • Limited features on basic plans
  • Limited integrations
  • Limited customization

CallHippo Pricing

  • Basic Plan: $0 per user per month (when billed annually) 
  • Bronze Plan: $16 per user per month (when billed annually) 
  • Silver Plan: $24 per user per month (when billed annually) 
  • Platinum Plan: $40 per user per month (when billed annually) 

2. VirtualPBX 

virtualpbx dashboard

VirtualPBX, a provider of cloud-based phone systems, offers virtual phone numbers, sophisticated call routing, and call management capabilities. Users of VirtualPBX can design unique phone menus, configure call forwarding and voicemail, and handle calls and messages from any location.

The platform also interfaces with well-known corporate applications like Salesforce and Zapier to improve productivity and optimize workflows.

Because of its numerous price options, VirtualPBX is a great choice for companies searching for a dependable and feature-rich virtual phone system. All things considered, VirtualPBX offers companies a complete and scalable option for handling their communication channels.

VirtualPBX Features

  • Virtual phone numbers
  • Auto-attendant
  • Call routing
  • Call recording
  • Voicemail-to-email
  • Conference calling
  • Voicemail and call transcription
  • SMS and MMS texting

VirtualPBX Pros

  • Scalability
  • Flexibility
  • Mobile app
  • Integrations
  • Customer support

VirtualPBX Cons

  • Learning curve
  • Pricing
  • Limited international calling
  • No free trial

VirtualPBX Pricing

  • Starter: $9 per month
  • Flex: $18 per month
  • Pro: $29 per month
  • Premier: $39 per month

3. Grasshopper   

grasshopper virtual pbx dashboard

A virtual phone system, Grasshopper is intended for start-ups and small companies. It provides capabilities, including virtual phone numbers, voicemail, call routing, and conferencing, to help organizations manage their communication channels more effectively.

Grasshopper's mobile app users can operate their phone system while on the road, improving their accessibility and flexibility. The platform is simple to set up and operate, making it a great choice for companies looking for a straightforward and reasonably priced phone system. 

Grasshopper Features

  • Visual programming interface
  • Parametric modeling
  • Data and geometry management
  • Plug-in support
  • Custom components
  • Integration with rhino

Grasshopper Pros

  • Powerful parametric modeling
  • Visual programming interface
  • Plug-in support
  • Integration with rhino

Grasshopper Cons

  • Complex learning curve
  • Limited documentation
  • Performance
  • Compatibility issues

Grasshopper Pricing

  • Solo: $26 per account per month
  • Partner: $44 per account per month
  • Small Business: $80 per account per month

4. Talkroute  

talkroute virtual pbx dashboard

The cloud-based virtual phone system Talkroute was created for companies of all sizes. It enables customers to set up an expert phone system without needing costly gear or challenging installations. Users of Talkroute may effortlessly set up call forwarding and routing, generate personalized greetings, and control their phone system from any internet-connected device. 

Additionally, it offers tools like voicemail, call recording, call queuing, and analytics to assist organizations in efficiently managing their calls. Talkroute strives to give clients the impression that businesses are professional while saving time and money.

Talkroute Features 

  • Call forwarding & routing
  • Text messaging
  • Meetings
  • Voicemail & mailboxes
  • Live call transfer
  • Call stacking
  • Custom greetings
  • Call recording

Talkroute Pros

  • Easy to set up and use
  • Customizable features
  • Mobile app
  • Scalability
  • Cost-effective

Talkroute Cons

  • Limited integration
  • Limited support
  • Limited international coverage
  • Limited hardware support

Talkroute Pricing

  • Basic Plan: $19/month, includes 1 local or toll-free number, 1 user, and 100 minutes of talk time
  • Plus Plan: $39/month, includes 2 local or toll-free numbers, 2 users, and 500 minutes of talk time
  • Pro Plan: $59/month, includes 3 local or toll-free numbers, 5 users, and 1,000 minutes of talk time
  • Enterprise Plan: Custom pricing includes unlimited numbers, users, and talk time

5. UniTel Voice

unitel voice virtual pbx dashboard

UniTel Voice is a cloud-based virtual phone system for small enterprises and entrepreneurs. It enables customers to set up an expert phone system without needing costly gear or challenging installations.

Users of UniTel Voice may control their phone system, set up call forwarding and routing, and create personalized greetings from any computer or device with an internet connection. To assist organizations in efficiently managing their calls, UniTel Voice also offers capabilities, including voicemail, call recording, call screening, and conference calling.

Using UniTel Voice, businesses can look more professional to clients while saving time and money.

UniTel Voice Features

  • Professional greetings
  • Call routing and forwarding
  • Voicemail
  • Call recording
  • Call screening
  • Conference calling
  • Online account management
  • SMS messaging

UniTel Voice Pros

  • Affordable pricing
  • Customizable features
  • Online account management
  • Mobile app

UniTel Voice Cons

  • Limited integration
  • Limited international coverage
  • Limited customer support
  • Limited scalability

UniTel Voice Pricing

  • Starter Plan: $9.99 per month
  • Team Plan: $24.99 per month
  • Professional Plan: $49.99 per month

Challenges Faced in Virtual PBX System

Virtual PBX System is a cloud-based phone system that allows businesses to manage their incoming and outgoing calls, messages, and voicemails using the internet. It is a cost-effective solution for companies that cannot afford a traditional phone system.

However, businesses face certain challenges while using the Virtual PBX System. In this response, I will describe each point of these challenges in detail.

challenges in virtual pbx software

  1. Internet Connectivity Issues

    Internet connectivity problems are one of the biggest obstacles to using the Virtual PBX System. Because virtual PBX systems rely on the internet, service interruptions may result from connectivity problems.

    Call quality problems may impact customer satisfaction, dropped calls, and delayed responses brought on by poor internet connectivity. To enable flawless communication, a strong internet connection is necessary.

  2. Maintaining Service Levels

    Maintaining service levels when using a virtual PBX system is another difficulty. Many capabilities, such as call routing, voicemail, call recording, and others, are available with virtual PBX systems. However, if these services are not kept up with, it may result in shoddy calls, protracted wait times, and disgruntled clients. To make sure that the Virtual PBX system is performing at its best, it is crucial to often monitor and manage it.

  3. Dated Hardware and Phones

    Systems for virtual PBXs are made to function with various hardware and phones. However, utilizing obsolete phones or technology can cause compatibility problems that impair system performance and call quality. For the system to operate at its best, it is crucial to use the suggested phones and hardware.

  4. Customer Support

    Virtual PBX systems require technical support from time to time, and it is essential to have a reliable customer support system. Poor customer support can lead to longer downtime, frustrated customers, and decreased productivity. Choosing a Virtual PBX provider that offers excellent customer support is essential.

Market Trends in Virtual PBX System

Virtual PBX (Private Branch Exchange) software allows companies to have a sophisticated phone system without investing in expensive hardware or infrastructure. 

With the rise of remote work and the increasing need for mobility, virtual PBX software is becoming more important than ever. In this context, here are five key market trends in virtual PBX software:

trends in virtual pbx system

  1. Cloud-Based Solutions

    Because they provide several advantages, such as cheaper costs, simple scalability, and better flexibility, cloud-based virtual PBX software solutions are growing in popularity. Thanks to cloud-based alternatives, businesses no longer need to maintain expensive hardware or infrastructure to access cutting-edge features and services.

  2. Artificial Intelligence

    Virtual PBX software is gradually incorporating artificial intelligence (AI), enabling more complex call routing, better automation, and better customer service. Businesses may expedite their communication procedures and give their clients a more individualized experience with the help of AI-powered virtual PBX systems.

  3. Mobile Optimization

    Virtual PBX software is optimized for mobile devices as the workforce becomes increasingly mobile. This allows employees to access communication tools from anywhere, improving productivity and flexibility. Virtual PBX software optimized for mobile also has a better user experience, making it easier for employees.

  4. Increased Security

    With the growing importance of communication tools, security is becoming a top concern for businesses. Virtual PBX software addresses this concern by implementing more robust security features like two-factor authentication and encryption. These security measures help to protect sensitive business information and prevent unauthorized access.

Conclusion

To sum up, virtual PBX software has transformed company communication. Regardless of their location or size, businesses can manage their phone system quickly and efficiently thanks to its sophisticated features.

Many advantages of virtual PBX software include cost savings, increased productivity, better customer service, and improved teamwork. It is a trustworthy and adaptable solution that can be tailored to satisfy the particular requirements of each firm.

Virtual PBX software has become a crucial tool for contemporary organizations, helping them stay connected smoothly with their clients and staff.

FAQs

Setting up a virtual PBX system involves the following steps:

  • Choose a virtual PBX provider: Research a reputable one that meets your business needs.
  • Sign up for an account: Sign up with the virtual PBX provider, and choose a plan that fits your needs.
  • Select phone numbers: Choose phone numbers for your virtual business phone system. You can choose local numbers, toll-free numbers, or both.
  • Set up extensions: Create extensions for each user and department in your organization. Assign phone numbers to each extension, and set up voicemail boxes for each user.
  • Customize the auto-attendant: Create a customized greeting for the auto-attendant that greets callers and provides options for routing calls to the appropriate department or extension.
  • Configure call routing: Configure call routing rules based on your business needs. Calls can be routed to specific extensions or devices based on the caller's input or predefined rules.
  • Set up call forwarding: Set up call forwarding to ensure that the appropriate person or department answers the call.
  • Test the system: Test the virtual PBX system to ensure everything works correctly.
  • Train users: Train users on how to use the virtual PBX system, including how to answer calls, transfer calls, and access voicemails.
  • Manage the system: Manage the virtual PBX system through an online portal, where you can view call logs, manage voicemails, and update call routing settings.

Businesses can manage their calls using a standard or a virtual PBX system, two different phone systems. The main variations between the two are as follows:

  • Infrastructure: Virtual PBX systems are hosted in the cloud and don't require any on-premise hardware, unlike traditional phone systems that need hardware like a private branch exchange (PBX) box.
  • Cost: Virtual PBX solutions have reduced initial costs and are often provided as subscription-based services, whereas traditional phone systems can be expensive to install and operate.
  • Scalability: While virtual PBX systems may be readily scaled up or down depending on business needs, traditional phone systems can be challenging.
  • Maintenance: While the provider controls and updates virtual PBX solutions, traditional phone systems need regular maintenance and updates.
  • Features: Traditional phone systems typically offer basic features, such as voicemail and call forwarding, while virtual PBX systems offer a range of features, including auto-attendants, call routing, conference calling, and online account management.
  • Accessibility: Conventional phone systems are sometimes restricted to a single physical location. Virtual PBX systems with an internet connection may be used from any location, making them perfect for distributed teams or remote work.

Businesses can handle their calls using two main types of phone systems: hosted PBX and virtual PBX software. The main variations between the two are as follows:

  • Infrastructure: Virtual PBX software is hosted in the cloud and does not require any on-premise hardware, in contrast to hosted PBX, which depends on on-premise gear, such as a private branch exchange (PBX) box, which is owned and managed by the service provider.
  • Cost: Virtual PBX software has fewer upfront costs and is often provided as a subscription-based service, but hosted PBX can be costly to set up and maintain.
  • Scalability: Unlike virtual PBX software, hosted PBX might be challenging to scale up or down depending on business demands.
  • Maintenance: While the user administers and maintains virtual PBX software, hosted PBX hardware requires routine upkeep and updates that the service provider handles.
  • Features: Hosted PBX typically offers a range of features, including call routing, voicemail, and conference calls, while virtual PBX software offers additional features, such as custom call routing, advanced analytics, and integrations with other software systems.
  • Flexibility: Hosted PBX is typically limited to the features and services the service provider provides. At the same time, virtual PBX software allows for greater customization and flexibility, as businesses can choose the specific features and services they need.
Nidhi Raghuvanshi
By Nidhi Raghuvanshi | Last Updated: January 02, 2024