Best Virtual PBX System

Best Virtual PBX System that you can have for your business are Exotel, GrassHopper, Tresta, Avoxi, and TalkRoute. All calls and data transfers will remain well-protected and safe using these applications.

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Reviewed and edited by Jainy Patel
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Most Popular Virtual PBX System

This listing showcases software based on user recommendations and popularity. It also highlights products from our valued client partnerships.

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List of 20 Best Virtual PBX System

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Category Champions | 2025

The Virtual Phone System for Super Efficient Teams

Product Description

This information is provided by vendor.

CallHippo is a virtual PBX phone system that helps business transform their communication. It is a cloud-based, scalable, and secure phone system for growing businesses and allows them to communicate with customers via audio, video, and text. Say goodbye to huge telephone bills and poor... Read More About CallHippo

CallHippo Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Whispering
  • Call Scripting
  • Call Barging
  • On Hold Music
  • Call Transfer
  • CRM Integration
  • Interactive Voice Response (ivr)
  • Team Collaboration
  • View all Features

Basic

$ 0

For 10 Days

Bronze

$ 25

Per Month

Professional

$ 40

Per Month

Ultimate

$ 55

Per Month

4.8
out of 5 (72 Reviews)
Features
4.7
Ease of Use
4.8
Value for Money
4.7
Customer Support
4.8
Shivam Thanki
Sr. QA Engineer

The call quality is consistently clear with minimal lag, even during high-volume periods. The user interface is intuitive, making it easy for our team to set up and manage calls. We also appreciate the range of features, such as call forwarding and voicemail-to-email, which have greatly improved our productivity. Customer support is responsive and helpful, ensuring any issues are quickly resolved. Overall, it’s a reliable and cost-effective solution for business communication.

Read all 72 Reviews

CallHippo Features and Usability-Based User Satisfaction Score

Rating Score 9.6

Rating Score

Out of 10

No. of reviews Score 10.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 9.4

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Most Reviewed

Contenders | 2025

Product Description

"Grasshopper is virtual PBX software that allows you to add a virtual phone system to your personal phone. It lets you attend business calls from anywhere, using any device, by connecting your business number to your device. Grasshopper keeps your personal and business calls separate... Read More About Grasshopper

Grasshopper Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Extensions
  • Faxing
  • Business Texting
  • Call Screening
  • Caller Id
  • Voip/wi Fi Calling
  • Voicemail Transcription
  • Mobile And Desktop Apps
  • View all Features

SOLO

$ 17

Per Month

SOLO PLUS

$ 34

Per Month

PARTNER

$ 56

Per Month

SMALL BUSINESS

$ 92

Per Month

5.0
out of 5 (1 Review)
Features
4.0
Ease of Use
3.0
Value for Money
4.0
Customer Support
5.0
Trishant Rajora
tellecaller

It received a perfect rating in customer service and ease of use, thanks to its 24/7 support and easy installation process. While it achieved high scores on features, it lacks video conferencing and offers limited collaboration tools.

Read Review

Grasshopper Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 9.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

Dialpad offers the best virtual PBX solutions to simplify and optimize business communications. Some of its advanced communication features include call blasting, call routing, auto-attendant, call forwarding, and voicemail, which help save time and resources and improve customer satisfaction. Empower your support team with Dialpad... Read More About Dialpad

Dialpad Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Customizable Call Queues
  • Call Monitoring
  • Real Time Transcription
  • Analytics And Reporting
  • CRM Integrations
  • Live Call Coaching
  • Voice Intelligence
  • Automated Post Call Summaries
  • View all Features

Ai Voice

$ 15

Per Month

Ai Meetings

$ 15

Per Month

Ai Contact Center

$ 80

Per Month

Ai Sales

$ 60

Per Month

4.4
out of 5 (7 Reviews)
Features
4.7
Ease of Use
4.3
Value for Money
4.0
Customer Support
4.4
Alfonso A Larriva
Managing Member

Dialpad is the best of the lower-cost voice, TXT, and call recording options. It has many higher-end features and integrations that create value.

Read all 7 Reviews

Dialpad Features and Usability-Based User Satisfaction Score

Rating Score 8.8

Rating Score

Out of 10

No. of reviews Score 2.0

No. of reviews Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 9.2

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

VoiceSpin is a customer engagement platform that enhances business communication with advanced VoIP and call center solutions. It provides tools for seamless inbound and outbound calling, CRM integrations, and AI-driven features like speech analytics and automated workflows. Read More About VoiceSpin

VoiceSpin Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Monitoring
  • Predictive Dialer
  • Outbound Dialing
  • Multi Channel Support
  • Voicemail
  • Agent Scripting
  • Call Back Scheduling
  • Call Recording
  • View all Features

Basic

$ 40

Per User

Advanced

$ 85

Per User

VoiceSpin Features and Usability-Based User Satisfaction Score

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Category Champions | 2025

Product Description

This information is provided by vendor.

Servetel offers cloud telephony solutions with various features and benefits to level up your business communications. The virtual PBX software ensures efficient and stable customer communication through its power-packed features such as agent scheduling, webhook integration, call recording, call routing, real-time analytics, live call monitoring,... Read More About Servetel (by Acefone)

Servetel (by Acefone) Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Multi Level Ivr
  • Virtual Numbers
  • Call Conferencing
  • Call Recording
  • Call Queuing
  • Voice Broadcasting
  • Voicemail
  • Call Masking
  • View all Features
4.2
out of 5 (20 Reviews)
Features
4.4
Ease of Use
4.3
Value for Money
4.3
Customer Support
4.0
islam. Pakistan
Manager

Servetel is one of the well-known providers of cloud telephony services in India. It offers various solutions for cloud telephony to address your business needs and helps enhance communication with your clients.

Read all 20 Reviews

Servetel (by Acefone) Features and Usability-Based User Satisfaction Score

Rating Score 8.4

Rating Score

Out of 10

No. of reviews Score 4.0

No. of reviews Score

Out of 10

Freshness Score 10.0

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

RingCentral provides excellent virtual PBX services for small and large businesses. It offers a unified platform for all business communications and can be integrated with your existing devices and apps. With RingCentral, you can add new lines, devices, and offices in a matter of time. Read More About RingCentral

RingCentral Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Voicemail
  • Workforce Management
  • Skill Based Routing
  • Call Barging
  • Performance Reports
  • Automatic Call Distribution (acd)
  • Call Whispering
  • Call Transfer
  • View all Features

Core

$ 30

User/Month

Get Offer

Advanced

$ 35

User/Month

Get Offer

Ultra

$ 45

User/Month

Get Offer
4.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
4.0
Customer Support
4.0
Rahul Deewan

I have been using this app for more than a year now for all my office communication purposes. Most days it works fine, but sometimes, out of nowhere, the app refuses to start or join a meeting, while other features work fine. Sometimes there is no notification of a chat message.

Read Review

RingCentral Features and Usability-Based User Satisfaction Score

Rating Score 8.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

This information is provided by vendor.

3CX is an easy-to-use virtual PBX phone system designed to revamp communications for the remote workforce. You can make and receive business calls with this cloud-based solution from any location. 3CX is highly scalable and offers a variety of pricing plans based on the number... Read More About 3CX

3CX Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Wallboard
  • Call Whispering
  • Call Monitoring
  • Voicemail
  • Call Queues
  • Call Routing
  • Live Chat
  • Call Transfer
  • View all Features

Standard FREE

$ 0

Up to 4SC

Get Offer

PRO Edition

$ 250

Starting from 4SC

Get Offer

Enterprise

$ 350

Starting from 4SC

Get Offer
5.0
out of 5 (3 Reviews)
Features
4.0
Ease of Use
4.0
Value for Money
4.0
Customer Support
4.0
islam. Pakistan
Manager

3CX is an integrated phone system with call queues, built-in video calls, and video conferencing. In addition, users can integrate website live chat, Facebook, and text messages. The vendor states its features are remote-friendly, meaning teams can use them from anywhere via mobile and browser apps. It’s also an open platform and compatible with popular IP phones and SIP trunks.

Read all 3 Reviews

3CX Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 8.3

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

Yeastar Cloud PBX is a fully-featured, future-ready phone system ideally suited for SMBs. With 100% hosted deployment, there are no upfront hardware costs, and the in-house management overhead is reduced. Read More About Yeastar Cloud PBX

Yeastar Cloud PBX Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Transfer
  • Conference Calling
  • Call Queues
  • Call Waiting
  • Extension Dialing
  • Call Forwarding
  • Custom Greetings
  • Call Detail Records
  • View all Features

Yeastar Cloud PBX Features and Usability-Based User Satisfaction Score

Freshness Score 6.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 2.0

Monthly website visitor Score

Out of 10

Emergents | 2025

The Virtual Phone System for efficient teams

Product Description

DialerHQ is a virtual PBX software system that lets you attend international calls and texts on your personal device without buying a new SIM card. It provides advanced communication features like call routing, call forwarding, voicemail, IVR, and conference calling. Connect with anyone, anywhere, using... Read More About DialerHQ

DialerHQ Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Click To Call
  • Call Conferencing
  • Call Monitoring
  • Call Analytics
  • Call Barging
  • Call Forwarding
  • Call Queuing
  • Ivr System
  • View all Features
4.5
out of 5 (17 Reviews)
Features
4.6
Ease of Use
4.6
Value for Money
4.8
Customer Support
4.6
agha azhar
cosmetics company

It makes my work easier and reduces the time it takes to complete tasks. My employees and I feel very satisfied using this software. I am very thankful to the manufacturer of this software.

Read all 17 Reviews

DialerHQ Features and Usability-Based User Satisfaction Score

Rating Score 9.0

Rating Score

Out of 10

No. of reviews Score 4.0

No. of reviews Score

Out of 10

Freshness Score 9.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

Nextiva is a virtual PBX phone system that offers a professional and efficient customer support experience. HD video conferencing, messaging, and internet calling are the best features among the capabilities of this virtual PBX system. The software also offers features like call forwarding, auto attendants,... Read More About Nextiva

Nextiva Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Number Porting
  • Call Analytics
  • Team Messaging
  • Call Queuing
  • Call Whispering
  • Voicemail To Email
  • Voip Calling
  • Call Forwarding
  • View all Features

Office

$ 20

Per Month

Get Pricing

Contact Center

$ 50

Per Month

Get Pricing
5.0
out of 5 (2 Reviews)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Arnie Francisco
CRM Administrator

I am still happy with the service, though it is not costing as much as a top-notch service in my book. You can save more using Nextiva, and I believe that there is so much more that we haven't explored with Nextiva.

Read all 2 Reviews

Nextiva Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 8.0

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Product Description

The virtual PBX solutions from 8x8 Virtual Office let companies combine phone, video, chat, contact center, and enterprise-class API solutions into a single, trustworthy, secure cloud communications platform. The software provides an AI-powered contact center to optimize communications and provide better customer support. Read More About 8x8 Virtual Office

8x8 Virtual Office Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • CRM Integration
  • Video Conferencing
  • Directory Assistance
  • Analytics And Reporting
  • Ring Groups
  • Fax Support
  • Team Messaging
  • Call Forwarding
  • View all Features

Basic

$ 20

User/Month

Get Pricing
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Willie Carter
LawnCare

It gives me the ability to talk to my clients on a secure foundation and helps me collaborate with customers on a daily basis. This has greatly contributed to the success of my business.

Read Review

8x8 Virtual Office Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 7.5

Freshness Score

Out of 10

Social Score 10.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

Evoice is a system that enables effective client communications for businesses. It is virtual PBX software with advanced features such as contact management, IVR, call routing, call recording, call logging, caller identification, call transfer, web conferencing, audio/video conferencing, virtual call center, etc. Read More About Evoice

Evoice Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • User Access Control
  • Transcription
  • Automated Archiving
  • Remote Access
  • Audit Trail
  • Scheduled Recording
  • Real Time Alerts
  • Multi Channel Support
  • View all Features

Professional Plan

$ 13

User/ Month

Get Pricing

Small Business Plan1

$ 80

User/ Month

Get Pricing

Small Business Plan2

$ 50

User/ Month

Get Pricing

Small Business Plan3

$ 30

User/ Month

Get Pricing

Evoice Features and Usability-Based User Satisfaction Score

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Emergents | 2025

Product Description

Xorcom provides easy-to-use, end-to-end virtual PBX services for businesses of all sizes. The platform offers a comprehensive range of communication tools, including three-way conference, auto-redial, call forwarding, call parking, call transfer, emergency call handling, video calls, speed dials, voicemails, reminders, personal recording/notes, corporate phone books,... Read More About Xorcom

Xorcom Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Caller Id
  • Call Transfer
  • Call Recording
  • Softphone Support
  • Remote Extensions
  • Call Forwarding
  • Hot Desking
  • Voicemail To Email
  • View all Features

Xorcom Features and Usability-Based User Satisfaction Score

Freshness Score 5.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

System by AstraQom

Product Description

This information is provided by vendor.

AstraQom is a business telecommunications service provider offering virtual PBX solutions to upgrade the way your company communicates. The system is designed to meet the needs of remote working teams, allowing them to communicate effectively without being in one location. The affordable pricing plans of... Read More About AstraQom

AstraQom Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Ring Groups
  • Call Parking
  • Voicemail To Email
  • Call Screening
  • Call Waiting
  • Call Queues
  • Call Recording
  • Fax To Email
  • View all Features

System by IMImobile Europe Ltd.

Product Description

This information is provided by vendor.

IMImobile is a virtual PBX phone system that offers cloud communications to power richer customer experiences. The PBX software helps businesses automate end-to-end customer journeys on a single communication platform for smarter interactions. Furthermore, you can seamlessly integrate IMImobile with your existing backend systems, cloud... Read More About IMImobile

IMImobile Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Softphone Support
  • Call Parking
  • Call Recording
  • Voicemail
  • Do Not Disturb
  • CRM Integration
  • Call Barge
  • Call Monitoring
  • View all Features

System by GO plc

Product Description

GO plc is a virtual PBX system designed to streamline the communication processes of your business. It enables your company to access advanced telephony tools, including international and domestic voice and video calls, voicemails, and conference calls, all accessible from a single platform. You can... Read More About GO plc

GO plc Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Parking
  • Conference Calling
  • Extension Dialing
  • Call Queuing
  • Call Analytics
  • Call Forwarding
  • Call Waiting
  • Voicemail To Email
  • View all Features

Contenders | 2025

Product Description

This information is provided by vendor.

Tresta provides complete virtual PBX solutions in one app. With Tresta, you can use your number on any device and route calls professionally. It brings all your calls, texts, and contacts into one user-friendly platform that can be accessed and managed from anywhere. Read More About Tresta

Tresta Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Call Transfer
  • Call Queues
  • Custom Greetings
  • Toll Free Numbers
  • Do Not Disturb
  • Call Analytics
  • Call Routing
  • Auto Attendant
  • View all Features

Super Simple Pricing

$ 15

User/Month

Get Offer

2-20 Phone Numbers

$ 3

Number/Month

Get Offer

21-100 Phone Numbers

$ 2

Number/Month

Get Offer

100+ Phone Numbers

$ 1

Number/Month

Get Offer
5.0
out of 5 (1 Review)
Features
5.0
Ease of Use
5.0
Value for Money
5.0
Customer Support
5.0
Charles Hoskins
Manager

I purchased the product because I needed a call service for my online business, and I am so happy I did. The interface is easy to set up and use. I love the analytics that the app has. I can receive emails on my laptop and cell phone.

Read Review

Tresta Features and Usability-Based User Satisfaction Score

Rating Score 10.0

Rating Score

Out of 10

No. of reviews Score 1.0

No. of reviews Score

Out of 10

Freshness Score 7.0

Freshness Score

Out of 10

Social Score 8.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Flexible, Affordable, and Easy-to-Use Cloud Contac

Product Description

This information is provided by vendor.

AVOXIs virtual PBX system software is a powerful communication solution that offers businesses a flexible, cost-effective, and easy-to-use communications platform for global business. The cloud-based platform allows you to manage all your call center operations and metrics from a browser-based interface, making call handling and... Read More About AVOXI

AVOXI Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Sms Messaging
  • Call Queuing
  • Call Barging
  • Auto Attendant
  • Local Numbers
  • Call Recording
  • Toll Free Numbers
  • Ivr System
  • View all Features

Genius Contact

$ 20

User/Month

Get Offer

Genius Enterprise

$ 40

User/Month

Get Offer

AVOXI Features and Usability-Based User Satisfaction Score

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 4.0

Monthly website visitor Score

Out of 10

Emergents | 2025

Product Description

This information is provided by vendor.

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based virtual PBX phone system to elevate your businesss contact center with fast, easy, and smooth conversations. It is intuitive, scalable, and lets you easily optimize your contact center operations. It has advanced voice AI capabilities to delight... Read More About Freshdesk Contact Center (formerly Freshcaller)

Freshdesk Contact Center (formerly Freshcaller) Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Agent Extensions
  • Voicemail
  • Call Queues
  • Call Routing
  • Holiday Routing
  • Call Transfer
  • Number Porting
  • Call Notes
  • View all Features

Sprout

$ 0

21 Days

Get Offer

Blossom

$ 15

Agent/Month (Billed Annually)

Get Offer

Garden

$ 29

Agent/Month (Billed Annually)

Get Offer

Estate

$ 45

Agent/Month (Billed Annually)

Get Offer

Freshdesk Contact Center (formerly Freshcaller) Features and Usability-Based User Satisfaction Score

Freshness Score 6.5

Freshness Score

Out of 10

Social Score 5.0

Social Score

Out of 10

Monthly website visitor Score 6.0

Monthly website visitor Score

Out of 10

Contenders | 2025

Leading Context-Aware Customer Engagement Platform

Product Description

This information is provided by vendor.

Exotel, a premier Context-Aware Customer Engagement Platform, brings together CCaaS (Cloud Contact Center), CPaaS (Communication Suite), and Conversational AI, enabling businesses to streamline customer conversations into cohesive journeys. Read More About Exotel

Exotel Is Tailored For

StartUps

SMBs

Mid-Market

Enterprises

Features

  • Multi Level Ivr
  • Call Forwarding
  • Number Masking
  • Call Queuing
  • Call Routing
  • Missed Call Service
  • Real Time Notifications
  • Customizable Greetings
  • View all Features

Dabbler

$ 139

Per 3 Months

Get Offer

Believer

$ 278

Per 12 Months

Get Offer

Influencer

$ 687

Per 12 Months

Get Offer
4.4
out of 5 (7 Reviews)
Features
4.3
Ease of Use
4.4
Value for Money
4.4
Customer Support
4.4
Aman Kumar
SENIOR ADMINISTRATIVE ASSISTANT

Ameyo is MAJESTICALLY amazing. I love this. I am using Ameyo for admission purposes. What I love about Ameyo is that our work never stops, even when the whole country is shut down during the pandemic. We were still working from home, and admissions were ongoing at that time. The voice quality is amazing, it has brilliant features, and it is much more comfortable. The disposition option is fantastic; when the applicant cuts the call, we can make remarks on the call.

Read all 7 Reviews

Exotel Features and Usability-Based User Satisfaction Score

Rating Score 8.8

Rating Score

Out of 10

No. of reviews Score 2.0

No. of reviews Score

Out of 10

Freshness Score 9.0

Freshness Score

Out of 10

Social Score 9.3

Social Score

Out of 10

Monthly website visitor Score 8.0

Monthly website visitor Score

Out of 10

virtual pbx system guide

Business communications have evolved over the years. The usage of traditional phone systems has declined as virtual PBX entered the industry. A virtual phone system enables companies to make phone calls over the internet without requiring any hardware. 

As a result, this approach has streamlined the communication processes of many companies. In this guide, you’ll learn about virtual PBX system and understand how important it is for any business.

What is a Virtual PBX System?

A Virtual PBX system (Private Branch Exchange System) is a cloud-based phone system that provides businesses with advanced phone features, such as call routing, voicemail, and call forwarding, without requiring physical hardware or equipment.

With a virtual PBX system, businesses can manage incoming and outgoing calls through an online portal or mobile app without installing and maintaining expensive PBX hardware on-premise. The system is hosted and maintained by a third-party provider responsible for ensuring high uptime and reliability.

Virtual PBX systems typically offer a wide range of features, including call routing based on time of day, location, or caller ID, voicemail to email transcription, call recording, and virtual assistant capabilities. These features can help businesses improve communication and customer service while reducing costs associated with traditional phone systems.

Virtual PBX systems are particularly popular among small and medium-sized businesses that require enterprise-grade features without the high costs of on-premise hardware and maintenance. They are also suitable for remote teams and businesses with multiple locations, as they can be accessed from anywhere with an internet connection.

How Does Virtual PBX Software Work?  

A cloud-based telephony solution called virtual PBX software enables companies to operate their phone systems without hardware or physical infrastructure. This program leverages the internet for voicemail management, phone routing, and other critical communication functions. 

Incoming calls are initially routed to a virtual receptionist, an automated system that offers callers a menu of options when they come in. After that, the caller can be directed to the proper division or extension.

To guarantee that all phone calls are efficiently handled, organizations can also set up call forwarding, voicemail, and call routing policies using the program. Moreover, virtual PBX software gives firms analytics and reporting tools to analyze call data and optimize phone systems. Virtual PBX software, in general, is a versatile and economical option that makes communication management easier for companies of all sizes.

Benefits of Virtual PBX System  

If you are unsure whether you should adopt virtual PBX phone system or not, you can check out the main benefits a virtual PBX system offers.

benefits of virtual pbx system

  1. Lower Total Cost

    With a virtual PBX system, businesses can save money by avoiding purchasing and maintaining expensive on-premise hardware. Additionally, virtual PBX systems typically have lower monthly fees than traditional ones, resulting in significant cost savings over time.

  2. Increased ROI

    The lower cost of ownership and maintenance of virtual PBX phone systems often leads to a faster return on investment (ROI) for businesses that adopt this technology.

  3. Friendly in Nature for Remote Workers & Offices

    Virtual PBX systems benefit businesses with remote workers or multiple office locations. They allow employees to stay connected and work seamlessly from anywhere, ensuring a consistent and productive work environment.

  4. Easier Setup, Less IT Management

    Virtual PBX systems are typically easy to set up and require minimal IT management, allowing businesses to focus on other important tasks and priorities.

  5. Phone Flexibility

    Virtual PBX systems offer a wide range of phone flexibility options, including traditional desk phones, mobile phones, or softphones, depending on individual preferences and needs.

  6. Enterprise-grade Security

    Virtual PBX systems are designed with enterprise-grade security features to ensure that all communication remains confidential and secure.

  7. High Availability

    Virtual IP PBX systems have high availability and uptime rates, ensuring businesses can always stay connected and accessible to their customers and clients.

Common Features of Virtual PBX Software

A virtual PBX system, also known as a hosted PBX or cloud PBX, is a phone system that operates through the internet and is managed by a third-party provider. Here are some of the key features of a virtual PBX system.

features of virtual pbx software

  1. IVR/Phone Trees

    IVR (Interactive Voice Response) or Phone Trees are a system of automated menus that callers navigate by pressing keypad numbers or speaking voice commands. This feature allows businesses to create a customized customer call flow, improving call handling and reducing wait times.

  2. Voicemail

    Voicemail is a system that allows callers to leave recorded messages when the called party is not available. The voicemail feature in a virtual PBX system can be customized with personalized greetings and voicemail boxes for individual team members.

  3. Business Hour Routings

    This feature enables businesses to set different call routing options based on their business hours. For example, calls can be routed to voicemail outside of business hours or redirected to another team member or department during specific times of the day.

  4. Call Monitoring

    Call monitoring allows supervisors or managers to listen in on calls to provide coaching or quality assurance to their team members. This feature can help improve customer service and increase efficiency.

  5. Real-time Dashboard

    A real-time dashboard gives businesses live updates on call activity, including call volume, wait times, and handling performance. This feature enables businesses to make informed decisions based on current call data.

  6. Automatic Call Recording

    Automatic call recording allows businesses to record calls for training, quality assurance, or compliance. This feature ensures that all customer interactions are documented and can be reviewed.

  7. Customer Interaction History

    This feature stores a record of all customer interactions, including call recordings, voicemail messages, and notes from team members. This information gives businesses valuable insights into customers' needs and preferences.

  8. Call Conferencing

    Call conferencing allows multiple parties to join a call, enabling businesses to conduct conference calls with team members or customers. This feature can be used for collaboration or to provide customer support.

  9. Curated Reports

    Curated reports provide businesses with insights into their call activity and performance. These reports can be customized to include metrics such as call volume, handling times, and customer satisfaction scores, enabling businesses to make data-driven decisions.

How to Choose the Right Virtual PBX Software?   

Consider several factors before deciding if you're looking for virtual PBX software. The right virtual PBX software can help streamline your communications, improve customer service, and increase productivity. Here are five essential points to consider when choosing the right virtual PBX software.

how to choose the right virtual pbx system

  1. Call Manager Option

    An easy-to-use call management feature should be included in any competent virtual PBX software, allowing you to conveniently handle incoming and outgoing calls. Call forwarding, waiting, transfer, and call routing are all available options in the call manager.

    You should be able to configure call queues, auto-attendants, and call recording systems. To assist you in efficiently handling your calls, look for virtual PBX software with a user-friendly interface and simple navigation.

  2. Interactive Voice Responses (IVR)

    IVR is an essential feature of any virtual PBX software. It allows you to set up a system that directs callers to the right department or person using voice prompts or touch-tone inputs. The IVR should be customizable and easy to set up, so you can personalize your call routing options and enhance your customer experience.

  3. Call Analytics

    A good virtual PBX software should provide you with detailed call analytics. This feature lets you track important metrics like call volume, duration, and outcomes. Call analytics can also help you identify trends in your call data, which can inform your business decisions and improve your customer service.

  4. Team Optimization

    Virtual PBX software should have features that help optimize your team's performance. Look for a system that allows you to manage your team's schedules, monitor call quality, and provide coaching and feedback. A virtual PBX software that can help you manage your team's performance can lead to higher productivity and improved customer satisfaction.

  5. Integration With Other Business Applications

    Virtual PBX software should integrate with other business applications you use, such as CRM software, email clients, and chat applications. Integration can help you streamline your workflow, save time, and improve your customer experience. Look for a virtual PBX software that offers robust integration options and can connect with the tools you use every day.

Top 5 Virtual PBX Software Comparison   

If you’re wondering which software is the best for your business, look no further. Below is the list of 5 best virtual PBX services and software. 

Name
Free Trial
Demo
Pricing

CallHippo

14 Days

Yes

$16/month

VirtualPBX

14 Days

Yes $9/month

Grasshopper

7 Days

Yes

$26/month

Talkroute

7 Days

Yes

$19/month

UniTel Voice

30 Days

Yes

$9.99/month

1. CallHippo   

callhippo virtual pbx dashboard

CallHippo is a cloud-based virtual phone system and VoIP service provider that allows businesses to manage their phone system efficiently effectively. With CallHippo, companies can easily set up a virtual phone number in over 50 countries, use advanced features such as call recording and analytics, and integrate with popular business tools like Salesforce and Hubspot.

CallHippo also offers affordable pricing plans, making it an excellent choice for small and medium-sized businesses looking for a reliable and flexible communication solution. CallHippo provides businesses with a powerful and easy-to-use platform for managing their phone system and enhancing customer communication.

CallHippo Features

  • Virtual phone numbers
  • Call forwarding
  • Interactive Voice Response (IVR)
  • Call recording
  • Call tracking metrics
  • Telemarketing management
  • VoIP connection
  • Real-time analytics
  • Contact management

CallHippo Pros

  • Cost-effective
  • Global coverage
  • Advanced features
  • Easy to use
  • Mobile app

CallHippo Cons

  • Limited free trial
  • Limited features on basic plans
  • Limited integrations
  • Limited customization

CallHippo Pricing

  • Basic Plan: $0 per user per month (when billed annually) 
  • Bronze Plan: $16 per user per month (when billed annually) 
  • Silver Plan: $24 per user per month (when billed annually) 
  • Platinum Plan: $40 per user per month (when billed annually) 

2. VirtualPBX 

virtualpbx dashboard

VirtualPBX, a provider of cloud-based phone systems, offers virtual phone numbers, sophisticated call routing, and call management capabilities. Users of VirtualPBX can design unique phone menus, configure call forwarding and voicemail, and handle calls and messages from any location.

The platform also interfaces with well-known corporate applications like Salesforce and Zapier to improve productivity and optimize workflows.

Because of its numerous price options, VirtualPBX is a great choice for companies searching for a dependable and feature-rich virtual phone system. All things considered, VirtualPBX offers companies a complete and scalable option for handling their communication channels.

VirtualPBX Features

  • Virtual phone numbers
  • Auto-attendant
  • Call routing
  • Call recording
  • Voicemail-to-email
  • Conference calling
  • Voicemail and call transcription
  • SMS and MMS texting

VirtualPBX Pros

  • Scalability
  • Flexibility
  • Mobile app
  • Integrations
  • Customer support

VirtualPBX Cons

  • Learning curve
  • Pricing
  • Limited international calling
  • No free trial

VirtualPBX Pricing

  • Starter: $9 per month
  • Flex: $18 per month
  • Pro: $29 per month
  • Premier: $39 per month

3. Grasshopper   

grasshopper virtual pbx dashboard

A virtual phone system, Grasshopper is intended for start-ups and small companies. It provides capabilities, including virtual phone numbers, voicemail, call routing, and conferencing, to help organizations manage their communication channels more effectively.

Grasshopper's mobile app users can operate their phone system while on the road, improving their accessibility and flexibility. The platform is simple to set up and operate, making it a great choice for companies looking for a straightforward and reasonably priced phone system. 

Grasshopper Features

  • Visual programming interface
  • Parametric modeling
  • Data and geometry management
  • Plug-in support
  • Custom components
  • Integration with rhino

Grasshopper Pros

  • Powerful parametric modeling
  • Visual programming interface
  • Plug-in support
  • Integration with rhino

Grasshopper Cons

  • Complex learning curve
  • Limited documentation
  • Performance
  • Compatibility issues

Grasshopper Pricing

  • Solo: $26 per account per month
  • Partner: $44 per account per month
  • Small Business: $80 per account per month

4. Talkroute  

talkroute virtual pbx dashboard

The cloud-based virtual phone system Talkroute was created for companies of all sizes. It enables customers to set up an expert phone system without needing costly gear or challenging installations. Users of Talkroute may effortlessly set up call forwarding and routing, generate personalized greetings, and control their phone system from any internet-connected device. 

Additionally, it offers tools like voicemail, call recording, call queuing, and analytics to assist organizations in efficiently managing their calls. Talkroute strives to give clients the impression that businesses are professional while saving time and money.

Talkroute Features 

  • Call forwarding & routing
  • Text messaging
  • Meetings
  • Voicemail & mailboxes
  • Live call transfer
  • Call stacking
  • Custom greetings
  • Call recording

Talkroute Pros

  • Easy to set up and use
  • Customizable features
  • Mobile app
  • Scalability
  • Cost-effective

Talkroute Cons

  • Limited integration
  • Limited support
  • Limited international coverage
  • Limited hardware support

Talkroute Pricing

  • Basic Plan: $19/month, includes 1 local or toll-free number, 1 user, and 100 minutes of talk time
  • Plus Plan: $39/month, includes 2 local or toll-free numbers, 2 users, and 500 minutes of talk time
  • Pro Plan: $59/month, includes 3 local or toll-free numbers, 5 users, and 1,000 minutes of talk time
  • Enterprise Plan: Custom pricing includes unlimited numbers, users, and talk time

5. UniTel Voice

unitel voice virtual pbx dashboard

UniTel Voice is a cloud-based virtual phone system for small enterprises and entrepreneurs. It enables customers to set up an expert phone system without needing costly gear or challenging installations.

Users of UniTel Voice may control their phone system, set up call forwarding and routing, and create personalized greetings from any computer or device with an internet connection. To assist organizations in efficiently managing their calls, UniTel Voice also offers capabilities, including voicemail, call recording, call screening, and conference calling.

Using UniTel Voice, businesses can look more professional to clients while saving time and money.

UniTel Voice Features

  • Professional greetings
  • Call routing and forwarding
  • Voicemail
  • Call recording
  • Call screening
  • Conference calling
  • Online account management
  • SMS messaging

UniTel Voice Pros

  • Affordable pricing
  • Customizable features
  • Online account management
  • Mobile app

UniTel Voice Cons

  • Limited integration
  • Limited international coverage
  • Limited customer support
  • Limited scalability

UniTel Voice Pricing

  • Starter Plan: $9.99 per month
  • Team Plan: $24.99 per month
  • Professional Plan: $49.99 per month

Challenges Faced in Virtual PBX System

Virtual PBX System is a cloud-based phone system that allows businesses to manage their incoming and outgoing calls, messages, and voicemails using the internet. It is a cost-effective solution for companies that cannot afford a traditional phone system.

However, businesses face certain challenges while using the Virtual PBX System. In this response, I will describe each point of these challenges in detail.

challenges in virtual pbx software

  1. Internet Connectivity Issues

    Internet connectivity problems are one of the biggest obstacles to using the Virtual PBX System. Because virtual PBX systems rely on the internet, service interruptions may result from connectivity problems.

    Call quality problems may impact customer satisfaction, dropped calls, and delayed responses brought on by poor internet connectivity. To enable flawless communication, a strong internet connection is necessary.

  2. Maintaining Service Levels

    Maintaining service levels when using a virtual PBX system is another difficulty. Many capabilities, such as call routing, voicemail, call recording, and others, are available with virtual PBX systems. However, if these services are not kept up with, it may result in shoddy calls, protracted wait times, and disgruntled clients. To make sure that the Virtual PBX system is performing at its best, it is crucial to often monitor and manage it.

  3. Dated Hardware and Phones

    Systems for virtual PBXs are made to function with various hardware and phones. However, utilizing obsolete phones or technology can cause compatibility problems that impair system performance and call quality. For the system to operate at its best, it is crucial to use the suggested phones and hardware.

  4. Customer Support

    Virtual PBX systems require technical support from time to time, and it is essential to have a reliable customer support system. Poor customer support can lead to longer downtime, frustrated customers, and decreased productivity. Choosing a Virtual PBX provider that offers excellent customer support is essential.

Market Trends in Virtual PBX System

Virtual PBX (Private Branch Exchange) software allows companies to have a sophisticated phone system without investing in expensive hardware or infrastructure. 

With the rise of remote work and the increasing need for mobility, virtual PBX software is becoming more important than ever. In this context, here are five key market trends in virtual PBX software:

trends in virtual pbx system

  1. Cloud-Based Solutions

    Because they provide several advantages, such as cheaper costs, simple scalability, and better flexibility, cloud-based virtual PBX software solutions are growing in popularity. Thanks to cloud-based alternatives, businesses no longer need to maintain expensive hardware or infrastructure to access cutting-edge features and services.

  2. Artificial Intelligence

    Virtual PBX software is gradually incorporating artificial intelligence (AI), enabling more complex call routing, better automation, and better customer service. Businesses may expedite their communication procedures and give their clients a more individualized experience with the help of AI-powered virtual PBX systems.

  3. Mobile Optimization

    Virtual PBX software is optimized for mobile devices as the workforce becomes increasingly mobile. This allows employees to access communication tools from anywhere, improving productivity and flexibility. Virtual PBX software optimized for mobile also has a better user experience, making it easier for employees.

  4. Increased Security

    With the growing importance of communication tools, security is becoming a top concern for businesses. Virtual PBX software addresses this concern by implementing more robust security features like two-factor authentication and encryption. These security measures help to protect sensitive business information and prevent unauthorized access.

Conclusion

To sum up, virtual PBX software has transformed company communication. Regardless of their location or size, businesses can manage their phone system quickly and efficiently thanks to its sophisticated features.

Many advantages of virtual PBX software include cost savings, increased productivity, better customer service, and improved teamwork. It is a trustworthy and adaptable solution that can be tailored to satisfy the particular requirements of each firm.

Virtual PBX software has become a crucial tool for contemporary organizations, helping them stay connected smoothly with their clients and staff.

FAQs

How to set up a virtual PBX system?

Setting up a virtual PBX system involves the following steps:

  • Choose a virtual PBX provider: Research a reputable one that meets your business needs.
  • Sign up for an account: Sign up with the virtual PBX provider, and choose a plan that fits your needs.
  • Select phone numbers: Choose phone numbers for your virtual business phone system. You can choose local numbers, toll-free numbers, or both.
  • Set up extensions: Create extensions for each user and department in your organization. Assign phone numbers to each extension, and set up voicemail boxes for each user.
  • Customize the auto-attendant: Create a customized greeting for the auto-attendant that greets callers and provides options for routing calls to the appropriate department or extension.
  • Configure call routing: Configure call routing rules based on your business needs. Calls can be routed to specific extensions or devices based on the caller's input or predefined rules.
  • Set up call forwarding: Set up call forwarding to ensure that the appropriate person or department answers the call.
  • Test the system: Test the virtual PBX system to ensure everything works correctly.
  • Train users: Train users on how to use the virtual PBX system, including how to answer calls, transfer calls, and access voicemails.
  • Manage the system: Manage the virtual PBX system through an online portal, where you can view call logs, manage voicemails, and update call routing settings.

What is the difference between a traditional phone system and a virtual PBX system?

Businesses can manage their calls using a standard or a virtual PBX system, two different phone systems. The main variations between the two are as follows:

  • Infrastructure: Virtual PBX systems are hosted in the cloud and don't require any on-premise hardware, unlike traditional phone systems that need hardware like a private branch exchange (PBX) box.
  • Cost: Virtual PBX solutions have reduced initial costs and are often provided as subscription-based services, whereas traditional phone systems can be expensive to install and operate.
  • Scalability: While virtual PBX systems may be readily scaled up or down depending on business needs, traditional phone systems can be challenging.
  • Maintenance: While the provider controls and updates virtual PBX solutions, traditional phone systems need regular maintenance and updates.
  • Features: Traditional phone systems typically offer basic features, such as voicemail and call forwarding, while virtual PBX systems offer a range of features, including auto-attendants, call routing, conference calling, and online account management.
  • Accessibility: Conventional phone systems are sometimes restricted to a single physical location. Virtual PBX systems with an internet connection may be used from any location, making them perfect for distributed teams or remote work.

What is the difference between hosted PBX and virtual PBX software?

Businesses can handle their calls using two main types of phone systems: hosted PBX and virtual PBX software. The main variations between the two are as follows:

  • Infrastructure: Virtual PBX software is hosted in the cloud and does not require any on-premise hardware, in contrast to hosted PBX, which depends on on-premise gear, such as a private branch exchange (PBX) box, which is owned and managed by the service provider.
  • Cost: Virtual PBX software has fewer upfront costs and is often provided as a subscription-based service, but hosted PBX can be costly to set up and maintain.
  • Scalability: Unlike virtual PBX software, hosted PBX might be challenging to scale up or down depending on business demands.
  • Maintenance: While the user administers and maintains virtual PBX software, hosted PBX hardware requires routine upkeep and updates that the service provider handles.
  • Features: Hosted PBX typically offers a range of features, including call routing, voicemail, and conference calls, while virtual PBX software offers additional features, such as custom call routing, advanced analytics, and integrations with other software systems.
  • Flexibility: Hosted PBX is typically limited to the features and services the service provider provides. At the same time, virtual PBX software allows for greater customization and flexibility, as businesses can choose the specific features and services they need.
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Last Updated: August 20, 2024