Best Virtual Phone System

Best virtual phone systems in 2024 are callhippo, mightycall, dialpad, grasshopper, and freshdesk contact number.

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List of 20 Best Virtual Phone System

Showing 1 - 20 of 45 products

Emergents | 2024

Call center software for startups and small teams

Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. Learn more about Freshdesk Contact Center (formerly Freshcaller)

Emergents | 2024

Grasshopper is a one of the best Intelligent Phone Software that uses tall free numbers to increased the companies. Which has supply true 800 tall free numbers, vanity numbers, local numbers when a call comes than hold music, unlimited extensions, faxes emails and voicemails by emails. Read Grasshopper Reviews

Emergents | 2024

Connect with your team anytime, let your business do the talking, do video calls without any interruptions, and pass-on the messages without any delay using the cloud telephony software Dialpad. Read Dialpad Reviews

Category Champions | 2024

The Virtual Phone System for Super Efficient Teams

CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. Read CallHippo Reviews

The Virtual Phone System for efficient teams

DialerHQ allows you to make calls and send messages from your second number without interacting with your personal number. For higher security, the conversation is completely private. Read DialerHQ Reviews

Category Champions | 2024

Software by Servetel Communications

Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews

Productivity and Collaboration Tools

Shivaami is an authorized Google Cloud Partner, that offers Google Workspace, formerly known as G Suite, a cloud-based productivity and collaboration suite developed by Google. It includes a variety of applications such as Gmail, Google Drive, Docs, Sheets, etc. Read Shivaami Reviews

Emergents | 2024

Communications Solution

3CX is an easy to manage VoIP business phone system that enables you to control your phone from anywhere. 3CX is an open-platform system which can operate on-premise or in Cloud. Includes inbuilt backup and restore features. Read 3CX Reviews

Emergents | 2024

Aircall is a best, simple and new generation cloud-based call center software. It is getting to toll-free numbers provides from your any area or country and easily craft greeting and leave of not-attendance messages. It is the ability to route calls according to CLID/ANI, DNIS, ISDN calling number.   Learn more about Aircall

Category Champions | 2024

RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized and cost effective solution. Empower the workforces to be connected by voice, video calling, team messaging, collaboration, online conference meetings. Read RingCentral Reviews

Contenders | 2024

Nextiva is instantly accessing enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings. Read Nextiva Reviews

Emergents | 2024

CloudAgent-lite is a virtual business phone system, that provides your business with all the business productivity tools, mandatory for any business to operate professionally and efficiently with ivrs and cloud telephony system. Read Ozonetel CloudAgent-lite Reviews

Contenders | 2024

Flexible, Affordable, and Easy-to-Use Cloud Contac

AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, easily manage your business communications from anywhere in the world. Learn more about AVOXI

Category Champions | 2024

Can handle up to 1,000 video participants exclusiv

ZOOM Cloud Meetings is an intelligently engineered video conference software that can help you arrange video meetings, conferences, and video webinars from a remote location. It can build collaboration-enabled conference rooms. Read ZOOM Reviews

Most Reviewed

Emergents | 2024

LinkedPhone is a fully featured Business Phone Software designed to serve SMEs, Agencies. LinkedPhone provides end-to-end solutions designed for Web App. This online Business Phone system offers Call Routing, IVR / Voice Recognition, Mobile Access, Employee Directory, Call Logging at one place. Learn more about LinkedPhone

Contenders | 2024

MightyCall is the cloud-based Call Center management system to handles incoming calls, toll-free number, local and vanity numbers, voicemails etc. By helping, the user can receive and make a call by web browsers and mobile app too. Read MightyCall Reviews

Emergents | 2024

RingOver - Your Calls Matter

RingOver: the 100% cloud-based business phone system for businesses who want to improve the flexibility, mobility and productivity of their teams. RingOver makes it easy for teams to stay connected and have meaningful conversations again. Learn more about RingOver

Contenders | 2024

All in one sales CRM for small business

Salesmate is the smart solution for the CRM to the small to medium size industry for enhancing their sales management. With Salesmate, it is now easy to track the sales progress, deals and get real-time entire sales reports. Read Salesmate CRM Reviews

Emergents | 2024

Line2 is an unmatched cloud telephony software. This allows you to separate personal and business calls, answer business calls on the go set up toll-free lines, use vanity numbers, pick area code, and so on. Learn more about Line2

Emergents | 2024

Encrypt all your VoIP calls and be assured for secure communication using free IVRS Software, Zoiper. The IVRS system comes with multiple device support such as Outlook, Windows/Mac, LDAP, XMPP, XCAP, Android, and iOS. Learn more about ZoiPer

best virtual phone system guide

A virtual phone system can be the answer you need if you need to replace your company's current phone system. However, choosing the best virtual phone system for you can be challenging, given the abundance of options. An overview of virtual phone systems can be useful in this situation.

Throughout this buyer’s guide, we'll tell you everything you need to know about virtual phone systems, including their advantages, how they operate, and the crucial characteristics you should consider when choosing a provider. Additionally, we'll discuss pricing structures and available virtual phone system types and offer advice on selecting the best service provider for your company.

What Is a Virtual Phone System?  

A cloud-based telephone service known as a virtual phone system permits companies and individuals to engage in telephonic communication over an internet connection instead of conventional phone lines.

A virtual phone system usually includes several functions, such as call routing, voicemail, forwarding, and automated attendants. Users can personalize and manage their settings and preferences using a mobile application or web interface. 

Small businesses, remote teams, and individuals often utilize virtual phone systems as an alternative to expensive and intricate traditional phone systems for professional communication.  

Benefits of Using a Virtual Phone System 

A virtual phone system is a cloud-based service offering several benefits over traditional phone lines. There are many virtual number providers in India and choosing the best one can help your organization accrue multiple benefits. These benefits include.

benefits of using a virtual phone system

1. Cost effectiveness

Compared to conventional phone systems, virtual phone systems are substantially less expensive. Because virtual phone services frequently provide lower rates for long-distance and international business calls, businesses and individuals can save money on these costs.

2. Easy setup

A virtual business phone system can be quickly and easily set up. Without installing complicated cabling or hardware, users may easily set up the system through a web interface or mobile application.

3. Professionalism

Virtual phone systems offer a range of features that give a professional image to businesses and individuals. These features include automated attendants, voicemail, call routing, and forwarding.

4. Flexible device options

Virtual phone systems allow users to access their phone service on various devices, including laptops, desktops, tablets, and smartphones. This flexibility allows users to stay connected and reachable, regardless of location or device.

5. Robust analytics and reporting

Virtual phone systems offer robust analytics and reporting features, which allow businesses and individuals to track call activity, call duration, and call volumes, among other things. These insights can help users optimize their phone systems and improve communication efficiency.

6. Smart call routing

Virtual phone systems feature smart call routing, which can direct incoming calls to the appropriate person or department based on customizable rules. This feature ensures that calls are answered promptly and directed to the appropriate person or team.

7. Enhanced team collaboration

Virtual phone systems offer enhanced team collaboration features like conferencing, recording, and voicemail sharing. These features help remote teams stay connected and improve communication among team members.

Top Features of a Virtual Phone System     

A virtual phone system is a cloud-based service that offers various features that businesses and individuals can utilize to manage their communication efficiently. Here are some of the top features of a virtual phone system:

top features of a virtual phone system

1. Auto attendant

A virtual receptionist that welcomes callers and offers them options is known as an auto attendant. The caller can then choose the appropriate division or individual route. This function enhances call routing effectiveness and projects a professional image for organizations.

2. Call routing

A function known as call routing routes incoming calls to the proper person or division in accordance with user-configurable guidelines. This function ensures that calls are swiftly returned and routed to the appropriate team or individual.

3. Call analytics

Call analytics gives people and companies information about their call behavior. They can monitor call volumes, durations, and other data, which can help them manage their phone system and boost communication effectiveness.

4. One-click conferencing

Some virtual phone systems have a One-Click Conferencing feature that enables users to easily and quickly start or join a conference call with just one click. By removing cumbersome setup procedures and protracted dial-in codes, this feature simplifies the process of setting up a conference call.

5. Advanced call management

A virtual phone system's Advanced Call Management function gives consumers more control and flexibility over phone calls. This feature comes with a number of tools and options that assist users in managing incoming calls, routing calls to the proper teams or people, and increasing overall call-handling effectiveness.

6. Voicemail

Users can receive and manage their voice messages practically and effectively using the voicemail feature of a virtual phone system. When a caller attempts to reach a user, they are instructed to leave a voicemail, which is subsequently recorded and stored.  Various options, such as notification, voice-to-email, and voicemail transcription, are often available in the Voicemail feature, enabling users to control their voicemail messages.

7. Call recording

Users of virtual phone systems can record phone calls for subsequent review or analysis using the call recording capability. Businesses that want to keep track of significant talks or monitor the level of customer service may find this option helpful.

8. International calling

A virtual phone system's international calling feature enables users to place and receive calls to and from foreign countries. Businesses that frequently contact clients or partners spread out around the globe find this capability helpful.

9. Split business hours

Split business hours is a feature that allows users to set different hours of operation for different days of the week. This feature is useful for businesses with different hours of operation on weekends or holidays.

10. Mobile app

A mobile app is a feature that allows users to access their virtual phone system software on their mobile phones. This feature is useful for remote teams needing to stay connected and reachable, regardless of location or device.

How To Setup A Virtual Phone System?

With a virtual phone system, companies can manage their communication channels more efficiently, enhance customer service, and ultimately increase revenue. The actions listed below will assist you in setting up a virtual phone system: 

how to setup a virtual phone system

Step 1 - Choose a business phone plan

Setting up virtual phone software begins with selecting a business phone package that meets your needs. Numerous features, including call routing and forwarding, voicemail, and virtual receptionist, are available with business phone plans. It's crucial to pick a plan that works with your budget and business needs.

Step 2- Assign a business phone number

After choosing a business phone package, you must give your virtual phone system phone numbers. Virtual phone networks offer different phone numbers, including vanity, toll-free, and local ones. You can select a number type that supports your corporate objectives. 

Step 3 - Record phone greetings

Making phone greeting recordings is the third stage. Phone welcomes are prerecorded announcements that welcome callers and guide them on what to do next. You can record customized greetings for various divisions, such as sales, customer service, or technical support. Phone greetings provide a good first impression and improve the client experience.

Step 4- Begin placing and answering calls

Once you have assigned phone numbers and recorded phone greetings, you can start placing and answering calls. Virtual phone systems provide a number of call-making and call-receiving options, including desk phones, mobile apps, and web-based interfaces.

With a virtual phone system, you can manage your communication channels from anywhere worldwide, providing flexibility and convenience.

Different Types of Virtual Phone Systems  

As long as an internet connection exists, a virtual phone system is a contemporary communication tool that enables organizations to place and receive calls from anywhere globally. Below are different types of virtual phone systems.

different types of virtual phone systems

1. Private Branch Exchange (PBX)

A PBX system is a private telephone network used within an organization. It allows internal communication between employees and external communication with customers and vendors. PBX systems typically use physical hardware to manage and route calls.

2. Voice over Internet Protocol (VoIP)

Instead of using standard phone lines, VoIP technologies enable phone calls. These systems require software to transform acoustic impulses into digital data that can be sent over the Internet. Traditional desk phones, PCs, and mobile devices can all use VoIP systems.

3. Unified Communications as a Service (UCaaS)

UCaaS is a cloud-based phone system that integrates multiple communication channels, such as voice, video, messaging, and file sharing. UCaaS is often used by remote teams or distributed workforces to stay connected and collaborate effectively.

4. Key System Unit (KSU)

A KSU is a traditional phone system commonly used in small businesses. It allows users to access multiple phone lines and features through a single device, such as call transfer and hold. KSUs are typically less expensive than PBX systems but offer fewer features and scalability options.   

Considerations To Keep In Mind While Selecting A Virtual Phone System

Many virtual phone solutions are available in the market, but below are some recommendations to consider while buying the best suitable platform for your business.

tips to select virtual phone system   

  1. Reliability

Any business must have a dependable virtual phone system to ensure calls are connected and not dropped. Consider the history of uptime, service level agreements (SLAs), and backup options when choosing a virtual phone system.

  1. Support

For virtual call systems, excellent customer service is essential. Choose a service provider that provides round-the-clock assistance and a range of communication methods, including chat, phone, and email.

  1. Accreditation

Think about virtual phone systems certified by associations for industry standards, such as the Cloud Communications Alliance (CCA) or the Better Business Bureau (BBB). An organization's accreditation demonstrates that it has adhered to strict quality standards and values client pleasure.

  1. Productivity tools

Some virtual phone systems provide additional productivity capabilities like call analytics, call recording, and CRM system integration. Ensure the virtual phone system you select includes the tools your company requires.

  1. Functionality

Consider the features offered by each virtual phone system, such as call routing, call forwarding, voicemail, and conference calling. Ensure that your chosen system has the functionality that meets your business needs.

  1. Hardware

Consider the hardware needed to use the virtual phone system, such as desk phones, headsets, and webcams. Ensure that your chosen system is compatible with your business's hardware or that you want to purchase.

  1. Cost

Consider the overall cost of the virtual phone system, including monthly fees, setup fees, and any additional hardware costs. Look for a provider that offers transparent pricing and no hidden fees.

  1. Feedback & Reviews

Read reviews and feedback from current and past customers of the virtual phone system provider. This can provide insight into the provider's reliability, customer support, and overall satisfaction.

  1. Integrations

Consider the integrations offered by the virtual phone system, such as integration with CRM, marketing automation tools, and project management software. Ensure that the system you choose can integrate with the tools that your business already uses.

  1. Affordability

Consider the affordability of the virtual phone system, especially if you're a small business or startup with limited funds. Look for a provider that offers affordable pricing plans and doesn't require long-term contracts.

Top 5 Virtual Phone Systems

A software-based phone system known as a virtual phone system enables customers to place and receive calls online instead of using regular phone lines. These systems are well-liked by companies and remote workers since they include a number of features that can boost productivity and communication. The top 5 virtual phone systems are shown below.

Name
Free Trial
Demo
Starting Price

CallHippo

30 Days

Yes

$16/mo

eVoice

14 Days

Yes $13.50/mo

CloudPhone

7 Days

Yes

$24/mo

Dialpad

7 Days

Yes

$15/mo

Callture

14 Days

Yes

$9.95/mo
  1. CallHippo

Callhippo

CallHippo is one of the best virtual phone systems that furnish many avant-garde features and services, effectively aiding businesses to efficiently and effectively manage their communications.

Businesses may quickly set up virtual phone numbers, make and receive calls, and use features like call forwarding, voicemail transcription, and call recording. CallHippo further proffers the convenience of flexible pricing and customizable features, rendering it an exceptional alternative for businesses of every scope and sector.

CallHippo represents a dependable and economical resolution for companies endeavoring to optimize their communication processes. It also provides virtual phone numbers in india.

Features

  • Power Dialer
  • Call transfer
  • Call forwarding
  • Call routing
  • Voicemail transcription
  • Call recording
  • Call center analytics
  • Call Conference
  • Call Queuing software

Pros

  • International calling is supported and apex voice quality 
  • Good customer support that is available around the clock for fast resolution
  • Affordable pricing options with multiple flexible plans for enterprises
  • Comprehensive and customizable features that can be scaled up or down easily

Cons

  • Some users have experienced connectivity issues that poses a problem
  • The features need updates frequently 

Pricing

  • Basic: 0 Per user/Month
  • Bronze: 1300 Per user/Month
  • Silver: 1900 Per user/Month
  • Platinium: 3200 Per user/Month
  1. eVoice

eVoice

eVoice is an avant-garde phone system that proffers many avant-garde features like virtual phone numbers, voicemail, call forwarding, and call routing. The system is ensconced in the cloud, which enables users to access it from any location with an internet connection. eVoice is expressly designed for nascent commercial enterprises and entrepreneurs who crave a professional phone system without incurring exorbitant fees synonymous with traditional phone systems. 

Features

  • International calling
  • Call scheduling
  • Advanced reports
  • Voicemail
  • Call recording
  • Direct dial numbers

Pros

  • The pricing is affordable for all types of enterprises as there are multiple plans
  • The user-friendly interface is navigable and has a real-time dashboard
  • Call routing is seamless and reporting is highly advanced
  • There are multiple customization options available and the system is highly scalable

Cons

  • Voicemail transcription feature is basic and can be improved
  • Customer support is not always responsive and not available at times
  • Mobile apps have limited functionality and the mobile responsiveness can be enhanced
  • Call quality can be improved as there are technical glitches at times

Pricing

  • Elite 11 monthly (11 users): $13.50 monthly per user
  • Elite Monthly (1 user): $14 monthly per user
  • Elite 6 monthly (6 users): $13 monthly per user
  • Elite 10 monthly (10 users): $10 monthly per user
  1. CloudPhone

CloudPhone is the best virtual phone system for small businesses, also crafted for micro-scale enterprises and businesspersons seeking an adept phone system without incurring the exorbitant costs of traditional phone systems. Moreover, CloudPhone also offers bespoke features specifically tailored to meet each enterprise's distinct needs while maintaining highly reasonable pricing structures and dependable customer service.

Features

  • Automated receptionist
  • Toll-free & local numbers
  • Professional voicemail
  • Call recording
  • Pause-resume recording
  • Call conferencing
  • Call routing

Pros

  • Cost-effective for all kinds of organizations with multiple pricing plans
  • High level of flexibility and customization for better functionality 
  • Customized for business requirements for all sized organizations
  • Advanced reporting and analytics that give real-time intelligence

Cons

  • The Internet dependency is high and that poses as a problem for some users
  • Limited functionality in some key features and the learning curve is steep
  • Compatibility issues may occur with certain platforms
  • Security concerns are posed as privacy issues arise sometimes

Pricing

  • Solo: $24/month
  • Partner: $64/month
  • Small Business: $89/month
  1. Dialpad

Dialpad

Dialpad, the best virtual phone service for businesses, operates on a cloud-based platform and boasts various features, including messaging, video conferencing, and call management. Its intention is to enhance the efficiency and effectiveness of communication, regardless of a business's size or location. With its user-friendly interface and adaptable pricing schemes, Dialpad is a prevalent choice for those seeking to streamline communication and increase productivity.

Features

  • Voice and video calling
  • Messaging
  • Integrations
  • Call Analytics
  • AI-powered transcription
  • Virtual phone system
  • International calling

Pros

  • Conference call is quick and seamless to connect multiple users
  • Easy call recording for agent training and performance analysis
  • No bugs spotted and the low training curve
  • Easy-to-understand interface

Cons

  • Voicemail transcripts are complicated
  • Limited customization options available
  • Support can be improved significantly
  • Limited international coverage for users

Pricing

  • Standard user:$15/month
  • Pro user:$25/month
  • Enterprise: Custom pricing
  1. Callture

Callture

Callture, a virtual phone system, has been developed to provide enterprises with an economical and adaptable approach to regulate their telephonic communications. Callture enables organizations to establish a virtual phone number that can be employed to initiate and accept calls from any part of the globe. 

Features

  • Conference calling
  • Memo on call
  • Call queue
  • Transfer calls
  • Toll-Free Number
  • Local number
  • Call forwarding
  • Call routing extension

Pros

  • The system provides excellent customer support
  • The pricing is affordable and has multiple plans for all types of businesses 
  • Effortless call forwarding without lags and apex call quality
  • Ease of use and user-friendly interface

Cons

  • User interface has navigability issues and needs to be improved
  • It’s not completely secure; hence privacy levels can be enhanced
  • Limited customization options are available for businesses

Pricing 

The pricing starts at $9.95 per month.

Trends of Virtual Phone Systems   

Virtual phone systems have emerged as a prominent mode of communication in the modern business world, and their significance is expected to grow even more with each passing year. Below are some important trends of it.

trends of virtual phone systems

1. Cloud-based systems

As companies discard on-premise hardware, cloud-based ones have grown in popularity. Cloud-based systems are more adaptable, scalable, and economical, enabling businesses to add and remove users and features as required.

2. Mobile apps

Mobile apps have become a prominent trend in virtual phone systems as more workers work remotely or on the road. Employees can access their virtual phone system using mobile apps on their cell phones, making it easier to stay connected and productive even when away from the office.

3. Integration with other tools

More and more tools and programs, including project management software, marketing automation, and customer relationship management (CRM), are connected with virtual phone systems. Through this connectivity, users can access all the tools they require from a single platform, streamlining workflows and increasing productivity.

4. Advanced AI features

Virtual phone systems combine more sophisticated AI functions like voice recognition, natural language processing, and sentiment analysis as AI technology develops. These features can enhance call quality and aid companies in understanding their clients.

5. Increased focus on security

Security is a major concern with more business communications over virtual phone systems. Virtual phone systems are rapidly adding cutting-edge security features like encryption, multi-factor authentication, and fraud detection to protect against data breaches and cyberattacks.

Conclusion

In conclusion, virtual phone systems have transformed how companies interact with clients, business associates, and personnel. They provide cutting-edge capabilities like AI and integrations with other products and a cheap and effective way to manage calls, texts, and other interactions.

We may anticipate that when virtual phone systems develop further, they will become much more complex and versatile, with improved security and more sophisticated capabilities. Virtual phone systems have established themselves as essential components of the contemporary business environment, and their significance is only anticipated to increase going forward.

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FAQs

Numerous phone number alternatives, including local and toll-free numbers, are available with virtual phone systems. Local numbers are unique to a certain geographic area and are typically used by businesses to have a local presence there.

On the other side, businesses frequently employ toll-free numbers to offer customers a simple way to reach them. Toll-free numbers are free for callers to use.

Virtual phone networks also provide vanity numbers and local and toll-free lines. Businesses who want to establish a memorable and distinctive phone number that is simple to remember to use these bespoke phone numbers that spell out a certain word or phrase.

Yes, you can utilize a virtual phone system at home. In reality, freelancers, small business owners, and remote workers are increasingly interested in virtual phone systems.

Without the need for an actual office phone, you can make and receive calls using your personal mobile device or computer using a virtual phone system. Doing so lets you maintain a professional appearance and organize and handle your communications better.

Additionally, virtual phone systems provide a number of capabilities, such as call forwarding, voicemail transcription, and interaction with other applications like email and message services, which are very helpful for remote workers.

Yes, employing a virtual phone system can help entrepreneurs. In fact, entrepreneurs trying to project a credible and professional image on a tight budget may find virtual phone systems especially helpful.

Startups without a physical office can still make and receive calls using a virtual phone system using a toll-free or local number. As a result, they can maintain their flexibility and project a professional image to clients, partners, and investors.

Additionally, virtual phone systems provide a number of features that can improve the effectiveness and efficiency of communication management for startups. Startups, for instance, can use call routing to ensure incoming calls are sent to the appropriate individual or division, even remotely located. To keep track of their communications and stay organized, they can also use voicemail transcription, call recording, etc.

By Countries

Last Updated: January 02, 2024