Vision Helpdesk
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What is Vision Helpdesk?
Vision Helpdesk is a customer support platform that offers Help Desk Software, Multi-Company Help Desk, ITIL ITSM Service Desk Software, and Live Chat Software.
Pricing
Vision Helpdesk Starting Price
$ 12/Per Agent/Month/Billed Annually
Awards
Our Awards and Recognition
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Key Features of Vision Helpdesk
Here are the powerful features that make Vision Helpdesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ticket Management
- Multi Channel Support
- Automation Rules
- Sla Management
- Customer Portal
- Knowledge Base
- Community Forums
- Task Management
- Time Tracking
- Reporting And Analytics
- Customizable Workflows
- Email Integration
- Social Media Integration
- Live Chat
- Mobile App
- Asset Management
- Incident Management
- Problem Management
- Change Management
- Service Catalog
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Vision Helpdesk Screenshots
Vision Helpdesk Pricing
Here are the pricing plans for Vision Helpdesk. Choose the plan that best fits your requirements and budget. Get Detailed Vision Helpdesk pricing as per your requirements.
Starter Help Desk
$ 12
Per Agent/Month/Billed Annually
- Incident Management
- Knowledgebase Management
- Gamification
- Drive - File Management
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Pro Help Desk
$ 20
Per Agent/Month/Billed Annually
- All Features from Starter Plan
- Ticket Billing
- Task Management
- Blabby - Staff Collaboration
- Time Tracking
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Satellite Help Desk
$ 24
Per Agent / Month / Billed Annual
- Multiple Companies or Websites
- Multiple Brands or Products
- End User Support
- All Features From Pro Help Desk
Get Offer
Pro Service Desk
$ 32
Per Agent / Month / Billed Annual
- Satellite Help Desk+
- Incident Management
- Contract Management
- CMDB / Asset Management
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The pricing information for Vision Helpdesk is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.
The pricing information was last updated on 20th April 2025.
Free Trial is available
Vision Helpdesk Specifications
Get a closer look at the technical specifications and system requirements for Vision Helpdesk. Find out if it's compatible with your operating system and other software.
Company Details :
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Vision Helpdesk Comparisons
Compare Vision Helpdesk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Vision Helpdesk Description
Here's the comprehensive description of Vision Helpdesk. Gain a brief understanding of its unique features and exceptional benefits.
Help Desk Software - Multi-channel ticketing software that tracks customer communication across various channels like Email, Customer portal, Facebook, Twitter, Live Chat, Call, etc.. in one place.
Satellite Help Desk – Vision Helpdesk is a pioneer in the offering Satellite help desk, The software can be to manage customer support for all multiple brands or multiple companies through a single staff portal and each brand can be its own branded customer portal. Thus, it's cost-effective to manage multi-brand customer support within the single help desk, staff members do not have a switch between a different help desk, Access can be controlled using role-based access for each staff.
Service Desk - Vision Helpdesk ITIL/ ITSM - PinkVERIFY Certified - Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It includes modules like CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management, and Release Management.
Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.
Overall Vision Helpdesk Reviews
Thinking about using Vision Helpdesk? Check out verified user reviews & ratings based on Vision Helpdesk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Vision Helpdesk Pros and Cons Based on Customer Reviews
"Vision Helpdesk is affordable and automates repetitive tasks, saving time and enhancing team collaboration."
"The software supports multiple international languages, catering to global enterprises."
"Vision Helpdesk is user-friendly and integrates well with various platforms, making it easy to improve customer service."
"Vision Helpdesk is not compatible with Mac or Windows systems, which can be limiting for some users."
"The extensive features may be overwhelming for individual business owners."
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Showing 3 out of 6 Reviews
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Review Source: Organic
Automated Routing, Issue Tracking, and Software Metrics
It keeps track of conversations to follow and fix issues and handles the routing algorithm to maintain automated routing. It includes estimating costs, management, debugging, performance, and quality assurance that are necessary for large enterprises. It is supportive on both Android and iOS, as well as web apps, to improve companies' working efficiency and increase productivity.
What do you like best about Vision Helpdesk?
It helped my agents fix issues, prioritize tickets, resolve helpdesk tickets, and manage SLAs. It functions adequately for startups, SMEs with fewer communicative needs, and large enterprises with high needs. Impressive software.
What do you dislike about Vision Helpdesk?
Not adequate for individual work and is not supportive on Windows platform.
Useful 0
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Review Source: Organic
Multiple payment modes and multilingual support
It certifies easy handling and use with multiple payment modes like Monthly, Yearly, and Onetime. It permits Web-Based Deployment and iOS, Android support. To cater to all the interaction needs of large enterprises that are spread on a global level, it supports multiple international languages.
What do you like best about Vision Helpdesk?
I have used this software for my SME on a web app platform; it responds really fast and makes customer support tasks easy and intuitive. It has a collaborative inbox for teams for improved interaction. In it, it is easy to deploy third-party modules.
What do you dislike about Vision Helpdesk?
It is of no use to an individual businessman due to its extensive list of features.
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Review Source: Organic
Best Help Desk and Asset Management App
This software reveals everything we need to improve our customer services. Lucrative and easy to use, the help desk integrates Help Desk Management, Service Catalog Management, Email Delegation for Gmail, and supports multiple brands and products.
What do you like best about Vision Helpdesk?
Easy payment mode and highly efficient for all Startups, SMEs, Agencies, and Enterprises, this customer support software can ease down all management tasks to enhance interaction. With its Social Media Integration, it helps in directing surveys and getting feedback.
What do you dislike about Vision Helpdesk?
Not supportive on Mac or Windows systems, nor on Windows or BlackBerry phones.
Useful 0
Alternatives of Vision Helpdesk
Explore alternative software options that can fulfill similar requirements as Vision Helpdesk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Vision Helpdesk FAQs
How much does Vision Helpdesk cost?
The starting price of Vision Helpdesk is $ 12/Per Agent/Month/Billed Annually. It has different pricing plans:
- Starter Help Desk : $ 12/Per Agent/Month/Billed Annually
- Pro Help Desk : $ 20/Per Agent/Month/Billed Annually
- Satellite Help Desk : $ 24/Per Agent / Month / Billed Annual
- Pro Service Desk : $ 32/Per Agent / Month / Billed Annual
- Ent Service Desk : $ 48/Per Agent / Month / Billed Annual
Vision Helpdesk also provides a free trial to users.
What are the top 5 features for Vision Helpdesk?
The top 5 features for Vision Helpdesk are:
- Asset Management
- Case Management
- Customer Management
- Email Integration
- Knowledge Management
What type of customer support is available from Vision Helpdesk?
The available support which Vision Helpdesk provides is:
- Phone
- Live support
- Tickets
- Training
What platforms does Vision Helpdesk support?
Vision Helpdesk supports a variety of platforms including Android and IOS.
What types of businesses does Vision Helpdesk serve?
Vision Helpdesk serves a wide range of businesses, including but not limited to Startups, SMBs & Enterprises.
How is Vision Helpdesk commonly used?
Vision Helpdesk is commonly used for various purposes, such as Ticketing Management, Service Desk Management, Customer Service and more.
Who are the primary competitors of Vision Helpdesk?
The three major competitors of Vision Helpdesk are Artologik HelpDesk, CloudTASK and Seraph. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.
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