What is Vision Helpdesk?

Vision Helpdesk is a customer support platform that offers Help Desk Software, Multi-Company Help Desk, ITIL ITSM Service Desk Software & Live Chat Software.

Pricing

Vision Helpdesk Starting Price

$ 12/Per Agent/Month/Billed Annually

Awards
Vision Helpdesk Award

Our Awards and Recognition

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Vision Helpdesk Screenshots

Key Features of Vision Helpdesk

Here are the powerful features that make Vision Helpdesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Asset Management
  • Case Management
  • Customer Management
  • Email Integration
  • Knowledge Management
  • Task Management
  • Vendor Management
  • Contact Management
  • Customer DataBase
  • Self Service Portal
  • Assignment Management
  • Offline Form
  • Live chat system
  • Workflow Management
  • Email Management
  • Supplier Management
  • Issue Management
  • Surveys & Feedback
  • Software Inventory
  • Escalation Management
  • Alerts/Escalation
  • Automated Routing
  • Community Forums
  • Contract Management
  • Inbox Queue Management
  • Incident Management
  • Known Issue Management
  • Multiple Brands Products
  • Service Desk (ITIL ITSM)
  • Ticket Management
  • Help Desk Management
  • Issue Tracking
  • Macros
  • Online Forums
  • Problem Management
  • Service Level Management
  • Service Level Agreement (SLA) Management
  • Software Metrics
  • To-Do List
  • Forms Management
  • Multi Channel Management
  • Asset Lifecycle Management
  • Configuration Management
  • Change Management
  • Website Visitor Tracking
  • Incident Reporting
  • Response Management
  • Release Management
  • Service Catalog Management
  • Customer Engagement
  • Asset Tracking
  • Mobile Access
  • Chat / Messaging
  • Customer Support Tracking
  • Team Chat
  • Online Ticketing
  • Mobile Ticketing
  • Approval Workflow
  • Email integration
  • Live Chat
  • Email Distribution
  • Saas helpdesk software
  • Customer Experience Management
  • Geo Targeting
  • Proactive Chat
  • Change Calendar
  • Change Planning
  • Real Time Chat
  • Knowledge Base Management
  • IT Asset Management
  • Root-Cause Diagnosis
  • For Mobile
  • Contract Lifecycle Management
  • GDPR Compliance
  • Multi-Language
  • Queue Management
  • Alerts / Escalation
  • Recurring Issues
  • Ticket/Issue Tracking
  • Form Builder
  • Customer Complaint Tracking
  • Email / Online
  • Activity Log
  • CMDB
  • SLA Management
  • Software License Management
  • SLA Monitoring
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Vision Helpdesk Pricing

Here are the pricing plans for Vision Helpdesk. Choose the plan that best fits your requirements and budget. Get Detailed Vision Helpdesk pricing as per your requirements.

Starter Help Desk
$ 12
Per Agent/Month/Billed Annually
  • Incident Management
  • Knowledgebase Management
  • Gamification
  • Drive - File Management
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Pro Help Desk
$ 20
Per Agent/Month/Billed Annually
  • All Features from Starter Plan
  • Ticket Billing
  • Task Management
  • Blabby - Staff Collaboration
  • Time Tracking
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Satellite Help Desk
$ 24
Per Agent / Month / Billed Annual
  • Multiple Companies or Websites
  • Multiple Brands or Products
  • End User Support
  • All Features From Pro Help Desk
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Pro Service Desk
$ 32
Per Agent / Month / Billed Annual
  • Satellite Help Desk+
  • Incident Management
  • Contract Management
  • CMDB / Asset Management
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Ent Service Desk
$ 48
Per Agent / Month / Billed Annual
  • All Features From Pro Service Desk
  • Problem Management
  • Change Management
  • Release Management
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Vision Helpdesk Specifications

Get a closer look at the technical specifications and system requirements for Vision Helpdesk. Find out if it's compatible with your operating system and other software.

Deployment :
Any
Subscription Plan :
Monthly, Yearly, Onetime(Perpetual license)
Accessibility :
API
Customization
Mobile Support
Desktop Platforms :
Web app
MacOs
Windows
Language Support :
Chinese
Danish
Dutch
English
French
German
Hindi
Italian
Japanese
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Business :
StartUps
SMEs
Enterprises
Available Support :
Email
Phone
Live Support
Training
Tickets
Company Details :
Company Name : Vision Helpdesk
Headquarter : Nashik
Website : Visit Website
Full Address : 2nd Floor The Hub, B Wing, Parijat Nagar Chowk, Opp Shete Hospital, Nashik, Maharashtra 422005

Vision Helpdesk Comparisons

Compare Vision Helpdesk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.

Vision Helpdesk Description

Here's the comprehensive description of Vision Helpdesk. Gain a brief understanding of its unique features and exceptional benefits.

Help Desk Software  - Multi-channel ticketing software that tracks customer communication across various channels like Email, Customer portal, Facebook, Twitter, Live Chat, Call, etc.. in one place.

Satellite Help Desk – Vision Helpdesk is a pioneer in the offering Satellite help desk, The software can be to manage customer support for all multiple brands or multiple companies through a single staff portal and each brand can be its own branded customer portal. Thus, it's cost-effective to manage multi-brand customer support within the single help desk, staff members do not have a switch between a different help desk, Access can be controlled using role-based access for each staff.

Service Desk - Vision Helpdesk ITIL/ ITSM - PinkVERIFY Certified - Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It includes modules like CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management, and Release Management.

Live Chat Software -  A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It also enhances customer support team productivity by giving them the ability to deliver quick and reliable support.

Vision Helpdesk Resources

Help Desk Software Get Your Free Copy
Satellite Help Desk Get Your Free Copy
Service Desk Software Get Your Free Copy
Live Chat Software Get Your Free Copy

Vision Helpdesk Customers

Vision Helpdesk Customers
Vision Helpdesk Customers

Vision Helpdesk Videos

Overall Vision Helpdesk Reviews

Here's our unbiased review of Vision Helpdesk. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.2/5

Based on 6 Reviews

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Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.3

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 86%

Likelihood to recommend

Out of 100%

Vision Helpdesk Pros and Cons

"It helped my agents in fixing issues, prioritize tickets, resolving helpdesk tickets and manage SLAs. It functions adequately for Startups, SMEs with less communicative needs and large enterprises with high needs. Impressive software."

"I have used this software for my SME on web app platform, it responds really faster and make customer support task easy and intuitive. It has a Collaborative inbox for teams for improved interaction. In it, it is easy to deploy third party modules."

"Easy payment mode and highly efficient for all Startups, SMEs, Agencies, Enterprises, this customer support software can reduce ease down all management task to enhance interaction. With its Social Media Integration, it helps in directing Surveys & gettin"

"Not adequate for individual work person and is not supportive on windows platform."

"It is of no use for an individual businessman due to its listing of extensive features."

"Not supportive on Mac or windows system not on windows or blackberry phones"

Alternatives of Vision Helpdesk

Explore alternative software options that can fulfill similar requirements as Vision Helpdesk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Vision Helpdesk FAQs

How much does Vision Helpdesk cost?

The starting price of Vision Helpdesk is $ 864/Per Agent/Month/Billed Annually. It has different pricing plans:

  1. Starter Help Desk : $ 864/Per Agent/Month/Billed Annually
  2. Pro Help Desk : $ 1440/Per Agent/Month/Billed Annually
  3. Satellite Help Desk : $ 1728/Per Agent / Month / Billed Annual
  4. Pro Service Desk : $ 2304/Per Agent / Month / Billed Annual
  5. Ent Service Desk : $ 3456/Per Agent / Month / Billed Annual

Vision Helpdesk also provides a free trial to users.

What are the top 5 features for Vision Helpdesk?

The top 5 features for Vision Helpdesk are:

  • Asset Management
  • Case Management
  • Customer Management
  • Email Integration
  • Knowledge Management
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