Best VOIP Software For Your Business in India
Finding the best VOIP Software for your business is now faster and easier! Compare prices, reviews, features, and get free consultation to find the perfect software.
VoIP stands for "Voice Over Internet Protocol," and is often pronounced "VoIP." VoIP is basically a telephone connection over the Internet. It is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. In order to use VoIP, you need a computer, an Internet connection, and VoIP software. You also need either a microphone, analog telephone adapter, or VoIP telephone. Many VoIP programs allow you to use a basic microphone and speaker setup.
Others require VoIP phones, which are like regular telephone handsets, but typically connect to your computer via USB. VoIP is also referred to as IP telephony, Internet telephony, and digital phone.
Here are the top 10 undeniable benefits of using VoIP software that businesses just can’t overlook.
Reduced cost per call:
Cost savings is one of the benefits of VoIP that virtually any business can appreciate. You can only install so many phone lines and costs quickly add up, especially if your business regularly makes long-distance calls. With communication data being modified into data packets and sent over the IP network, the issue of a single phone line being able to be utilized by only two callers is eliminated. The IP network could be a direct IP connection to your phone service provider or simply your existing internet connection (or a combination of both). Traditional phone lines typically charge for each minute of call time, whereas with VoIP your only costs are your monthly charges from your ISP.
If your business is on-the-go, VoIP services can be a tremendous benefit to you because they will follow you wherever you go. On a traditional phone system, a line that runs to a home or business is assigned its own phone number. Any movement that takes place then becomes a trial of remembering the right codes or keys to dial on your phone. A lot of time can then be wasted by contacting phone companies to transfer services and phone numbers to new locations. With a VoIP phone system, all of this is eliminated. There are no physical limitations. You have the freedom to move as your business demands without any added stress.
Simplified conferencing calls:
Without the need for dedicated phone lines, conferencing is simplified considerably. Traditional phone systems allow for conferencing, but you’ll end up paying for an additional service and hosting multiple callers each time you need to conference. With a converged data network, these features are typically native and the cost is built into the already lower price of the VoIP service that you’re already paying for. An additional benefit of VoIP is that it makes video conferencing far simpler as well.
More employers are discovering the benefits of having their staff work from home in exchange for smaller office spaces, decreased utility costs, etc. What they’re also discovering are the benefits of VoIP that allow their employees to telecommute so effectively. VoIP allows employees to remotely utilize the voice, fax, and data services of your office via your intranet. VoIP technology has become extremely portable, allowing users to connect from home offices and abroad. What’s even cooler is that your employee’s number follows them to their new home office when they make the change.
The underlying network of VoIP software need not be a part of a specific technology layout. That means your existing ethernet, SONET, ATM, or even your WiFi can be used as the foundation for your network. The complexity of PSTN (traditional) phone networks is virtually eliminated. This allows for a more standardized system to be implemented that supports a variety of communication types while being more tolerant of faults and requiring less management of equipment.
Fax over IP:
Fax information is transmitted via data packets that dramatically improve efficiency. In fact, VoIP doesn’t even require a fax machine to send or receive a fax.
Purposeful & Effective Communication:
With your personnel working from various points within the office, their home, or around the world, keeping them within reach is critical. One of the more interesting benefits of VoIP is that you can have a single call ring to your desk phone for the first few rings, then to your mobile phone, tablet, or laptop if the call goes unanswered. This way urgent calls are answered more often and less time is spent checking voicemail or corresponding over other platforms.
Ease of Installation, Configuration, & Maintenance:
IP phones are incredibly easy to install—even for those who are less technically savvy. There is no need to have expert technicians running phone wiring throughout your office. Instead, IP phones are virtually plug-and-play. Hosted VoIP phone software also makes it incredibly simple to add new users, and a web portal makes moving, adding, or changing your systems configuration much easier. All of this simplicity means maintenance is straightforward and rarely requires professional support.
Extensive Additional Features:
VoIP systems allow you to connect a wide variety of devices to keep your business’ productivity high. VoIP services typically include features like caller ID, virtual numbers, contact lists, voicemail, etc., but these features can be used in more sophisticated ways to boost operational efficiency. For example, voicemails and messages can be forwarded to multiple colleagues with a single click, and voicemail-to-text transcriptions can be sent directly to your inbox so they can be reviewed on the go. Many features are included in various provider packages and due to the flexible nature of the service, custom VoIP services can be designed based on the unique needs of your business.
Better & Effective Use of Bandwidth:
One of the little known benefits of VoIP is that it makes for more efficient use of your existing bandwidth. What's more, is that VoIP allows for compression and elimination of speech redundancies to further improve efficiencies.
Here is a lowdown on the top 5 advanced features of IP telephony software.
Find me, follow me (FMFM):
This fun feature also referred to as call hunting or advanced forwarding allows employees to move around, either within the organization or outside it, and still receive calls as if they're sitting at their desks. Workers telecommuting from home, executives in hotel rooms or on the road, technicians out on a job site—they can all get their calls no matter where they are.
Presence or configuring real-time location:
An extension of the FMFM functionality, the presence feature can actually track them down. For example, the system can detect that a user logged onto his or her email account from a computer in the accounting department or checked voicemail messages from a phone at the reception area, and it can then extrapolate from that where the user is. A presence system also allows you to create rules about how to handle calls based on the user's location. For example, you can configure it not to ring your cell phone when you're in the CEO's office.
A good VoIP system will support audio (and perhaps video) conferencing. High-fidelity wideband VoIP conference phones allow multiple persons at a conference table to participate in a VoIP conversation from different distances, speaking at a normal volume.
An extension of voice mail, auto-attendant is a basic feature of high-end IP phone systems and IP PBX units. Auto-attendant software can answer incoming calls to a central number and route those calls based on the caller's need. For example, the caller can choose to route the call to the sales department, billing department, accounts receivable, etc.
The basis of unified communications is the convergence of different technologies to work together. The same communications system can handle phone calls, voicemail, e-mail, instant messages, video conferences, faxes, and other types of communications, and different applications are aware of one another. For example, if you're in a location where you're unable to receive a phone call, the system can notify you via instant message that someone is trying to reach you.
VoIP management software can be beneficial to the following industries.
Hotel & Tourism Industry
Here are the 5 most important things to consider when choosing the best VoIP software for your venture:
Is your workforce mobile?
The modern office isn’t constricted by walls, so why should your employees be? Whether working from the backseat of a cab or from home, your workers should have the same tools at their disposal as they would from a conventional office, such as accessing their contact databases, participating in video conferencing, or using their mobile device to never miss a call.
Is your business on the verge of expansion?
If your business is on the path of growth, you wouldn’t want its growth to be curbed by an inadequate communications system. Virtually all existing PBX are compatible with SIP, and those that aren’t can use a simple gateway to convert an existing system easily.
Are you switching from ISDN?
Making the switch from ISDN to VoIP requires a solid migration and porting plan, which should meticulously spell out your company’s communication requirements.
How technically involved do you want to be?
For a company with limited IT experience, a hosted system (where all the maintenance and upgrades are handled by the service provider) could be ideal.
Do you need to upgrade your connectivity?
Consider the use of dedicated business broadband or leased lines. While dedicated broadband is intended to provide businesses with higher internet speeds, leased lines will guarantee voice quality by reserving the connection for your company’s sole use.
This common VoIP problem is likely due to your bandwidth capacity. Bandwidth measures how much data can be sent over a connection in a given amount of time. If you are hearing someone else cut in and out, it’s a problem with your download bandwidth, and if they hear you cut in and out, it’s a problem with your upload bandwidth. When using an internet connection, whether it’s for VoIP or browsing, small units of data are sent in packets. When these packets fail to reach their intended destination, packet loss occurs.
First, you should verify your network stability, by conducting a handy VoIP speed test. When in doubt, take a sampling of three tests and average them together. If your bandwidth is lower than what you pay for consistently, you should contact your Internet Service Provider (ISP).
Dropped Calls After 11 Minutes:
Usually, this problem is reported happening on outbound calls on high-volume networks. The first culprit is not having the most up-to-date firmware on your device. A quick call to your phone provider should confirm this. The second issue might be a UDP Timeout, which is the amount of time a UDP route stays open on a firewall or router.
To fix this common VoIP issue, you should adjust router settings to allow for longer UDP timeouts or switch devices to use TCP.
Echoes during VoIP calls:
If you’re experiencing echoes on your VoIP calls, there are three potential problems: the device, headset lag, or network latency.
Have you done the old trick of unplugging and plugging it back in? Test your calls after you take a look at the device itself. Often, this allows the buffers to empty and can re-sync with the VoIP service of choice. Depending on the kind of headset you have, you could just have an issue with it. Bluetooth is good, but not perfect. If you can isolate the delays to your headset and not the corded handset, you can fix the issue quickly. If you’re still experiencing echoes, you may need to improve your network stability.
Unable to make calls:
If you have a giant “X” on your screen or are unable to make outbound calls, chances are you have two routers that drop certain critical packets of data. This scenario has less to do with your router configuration, but more so the network layout. Certain protocols are processed by the Application Layer Gateway (ALG) and rewritten for better flow through a firewall or NAT (Network Address Translation). However, it causes numerous problems for VoIP applications.
To solve this VoIP problem, you will want to disable SIP ALG, and ensure you do not have a double NAT or two routers inhibiting your flow of packets. Placing your VoIP phones on a VLAN may also be a solution to this problem.
Call connects with no sound:
This usually occurs because a firewall is blocking the RTP packets from flowing.
To solve, check your firewalls. You may need to open ports as it might not be allowing flowing traffic to pass.
To compare VoIP products with greater ease, consider evaluating different options based on these 3 key factors:
Standalone voice software vs UCaaS suite:
Are you looking for a simple voice-only solution or a VoIP product that is embedded within larger unified communications as a software (UCaaS) suite? Think about which type of solution will best serve your business needs. If you already use other online communication applications (e.g. video chat, messenger, team collaboration features), then being able to centralize these capabilities within one platform might be worth the extra cost. On the other hand, if you’re mainly looking for a voice solution to use while travelling or in place of your own personal phone number, a lighter weight VoIP solution might be the best fit.
Many large VoIP vendors offer packages that charge on a per-user/month basis. However, other products include free calling to any other individual using the same application and charge by the minute for other types of calls. If making a large number of calls is part of the job description at your company, as it is for sales reps or call center agents, then you may want to consider a per user/month package.
Today's workforce is becoming increasingly mobile and making sure your employees can access VoIP services while travelling or working remotely is more important than ever. Many VoIP vendors already offer both iOS and Android mobile applications, but make sure to check that the products you're considering have mobile applications that support all your devices.
Authorization, Authentication, Transport Layer Security (TLS), Media encryption (SRTP) - IP networks can be vulnerable, so various methods of providing communication privacy and security should be considered. Vendors may vary in how they attempt to secure communications.
Business Phones & other Hardware Components:
Vendors must offer hardware to support their platforms' capabilities, such as phones, headsets, servers, and other infrastructural devices. Subtle differences between these devices may contribute to very similar and relatively equal software platforms being perceived very differently in terms of quality or fit.
Call & Communications Analytics:
A great deal of data is transmitted through these systems. Owing to this, VoIP solutions provide analytics to evaluate agent, channel, and call performance. These analytics can be used to seek out inefficiencies or anomalies, endpoint status, and more.
Field, Telework & Telecommute:
One potential benefit of VoIP and virtual offices is the ability to interact with personnel (or support personnel as they interact with customers) as though they were in the office. This includes dashboard interfaces, a reliable connection, quality streaming, and security protocols and methods (e.g. Virtual Private Network / VPN).
Why Your Organization Should Switch To a VoIP Software
Software by RingCentral, Inc
RingCentral is the award-winning solution for communication and collaboration. It is the server-based, most flexible, customized and cost effective solution. Empower the workforces to be connected by voice, video calling, team messaging, collaboration, online conference meetings. View Profile
Call center software for startups and small teams
Freshcaller is a cloud-based call center solution. You can set-up your business call center in 2 minutes. You can focus solely on scaling your business without having to worry about the complexities of managing a call center. View Profile
Outbound dialing done right
A B2B SaaS company for outbound call centers. We provide software for industries like telecom, finance, insurance etc. Thousands of agents are using Adversus daily for improving outbound prospecting in Europe and US based companies. View Profile
Flexible, Affordable, and Easy-to-Use Cloud Contac
AVOXI Genius is the first affordable cloud-based call center software platform to integrate with your contact center solution. With phone numbers in 170+ countries, easily manage your business communications from anywhere in the world. View Profile
The Virtual Phone System for Super Efficient Teams
CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. View Profile
Software by Servetel Communications
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions.
Stay Connected with your Business, from Anywhere
Knowlarity is a leading cloud telephony solutions provider in India enabling streamlined business communication on the cloud. Switching to cloud solutions will upgrade the existing traditional contact center to a smarter virtual calling platform.
3CX is an easy to manage VoIP business phone system that enables you to control your phone from anywhere. 3CX is an open-platform system which can operate on-premise or in Cloud. Includes inbuilt backup and restore features.
Software by ZoiPer
Encrypt all your VoIP calls and be assured for secure communication using free IVRS Software, Zoiper. The IVRS system comes with multiple device support such as Outlook, Windows/Mac, LDAP, XMPP, XCAP, Android, and iOS.
Software by Vocalcom
vocalcom is the leading company to provide the solution for the telemarketing business. Helps to increases the real contacts for improving the campaign productivity. Track the conversion between employee and customer, conversion rates, daily inbound/outbound call volume and customer satisfaction.
Software by CallFire Inc.
CallFire is an efficient calling and texting software that helps you reach more clients so as to increase sales. This award-winning software is a market leader in its domain. It is trusted by businesses across industries for minimizing customer attrition.
Software by Five9
Five9 is a leading provider of cloud contact center software. It are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
Software by CounterPath
Bria is a fully featured Collaboration Software designed to serve SMEs, Startups. Bria provides end-to-end solutions designed for Web App. This online Collaboration system offers Call Logging, Inbound Reporting, Caller Identification, Chat / Messaging, Voice & Data Integration at one place.
Stand out from your competitors with a strong cust
LiveAgent is a fully equipped help-desk and live-chat software. LiveAgent enables you to streamline all your communication channels into one universal inbox which can be accessed by your whole customer support team.
Call center software for sales and support teams
CloudTalk is a fully featured Call Center Software designed to serve Agencies, SMEs. CloudTalk provides end-to-end solutions designed for Macintosh. This online Call Center system offers Queue Management, Predictive Dialer, Call Recording, Contact Management, VoIP at one place.
Software by Ozonetel
KooKoo is an interface between your web application and the caller. It takes phone commands from you and executes them on your behalf to the caller.The best way to think of KooKoo is as just another web page in your application for your ivrs system.
Everything you need for your business phone system
MyOperator is a cloud-based business phone system providing solutions like virtual phone numbers (toll free/non-tollfree), IVR, call management features like call tracking, call recording, live call transfer, callers' database, virtual receptionist and more.
Software by Broadvoice
Broadvoice is a fully featured VOIP Software designed to serve SMEs, Agencies. Broadvoice provides end-to-end solutions designed for Macintosh. This online VOIP system offers Call Recording, Outbound Reporting, IVR / Voice Recognition, Contact Management, Voice Quality Enhancement at one place.
Software by Belledonne Communications
By using Linphone, the free PBX system, you can easily create multiple-participant chat groups, conduct HD video call conferences, and share files with multiple resources easily. Setting up a PBX system with this is an easy job.
Software by Nextiva
Nextiva is instantly accessing enterprise-grade call center solutions and quickly scale to respond to fluctuations in call volume without changing your infrastructure settings.
A new generation of VoIP for Business
Zadarma is a fully featured Cloud Telephony & IVRS Software designed to serve Enterprises, Agencies. Zadarma provides end-to-end solutions designed for Web App. This online Cloud Telephony & IVRS system offers Outbound Reporting, Call Routing, IVR / Voice Recognition, Virtual Call Center, Predictive Dialer at one place.
Make Communication Happen
Kaleyra is a global cloud communications software provider that offers multi-channel integrated communication services, comprising Messaging, Voice and WhatsApp. Worldwide, 3000+ enterprises including Fortune 500 brands such as MasterCard, Hyundai, & Amazon use Kaleyra
An audio conferencing app
grptalk, an audio conferencing app developed by Telebu Communications helps enterprises conduct large conference calls without any hassle. The app works on PSTN where the participants do not need the internet or the app to join the call.
Software by NUACOM
NUACOM is a fully featured VOIP Software designed to serve Startups, Enterprises. NUACOM provides end-to-end solutions designed for Windows. This online VOIP system offers IVR / Voice Recognition, Virtual Call Center, Mobile Access, IVR / Voice Recognition, Voice & Data Integration at one place.
Smart Auto Dialer Software by Contaque
Contaque's Auto Dialer Software enables your call center agents to be more profitable since calls can be made rapidly leading to higher agent productivity and increased sales.
Frequently Asked Questions (FAQs)
VoIP stands for Voice over Internet Protocol. It is a technology for delivering voice and other forms of communication over an Internet Protocol or IP. VoIP providers offer communications services that the business world relies on for collaboration.
Yes, your existing phone hardware can be used for your VoIP services. Apart from the internet connection and your old phone hardware, the only additional equipment required is a speaker, a microphone, and possibly a phone adapter for connecting the modem and the phone together.