What is Voiso?

Voiso is a premium telecom software solution designed to streamline call center operations. In addition to customizable dashboards, agile historical reporting, and advanced call recording features, Voiso offers DID numbers from 120+ countries, only a few clicks away.

Voiso Starting Price

$ 49/Single User

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Voiso Screenshots

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Key Features of Voiso

  • Accounting
  • CRM integration
  • Call Center
  • Quality Management
  • Call Routing
  • Call Recording
  • Accounts payable
  • Call Management
  • Performance Metrics
  • Application Integration
  • Self Service Portal
  • Real Time Monitoring
  • Collaboration
  • Email Management
  • Real Time Reporting
  • Billing & Invoicing
  • Dashboard
  • Key Performance Indicators
  • Call Center Management
  • Call Monitoring
  • Inbound Reporting
  • IVR / Voice Recognition
  • VoIP
  • Activity Tracking
  • Campaign Management
  • Analytics
  • Scheduling
  • Automatic Call Distribution
  • Knowledge Base
  • Blended Call Center
  • Call Logging
  • Call Scripting
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Automated Routing
  • Service Level Agreement (SLA) Management
  • Audit Management
  • Client Portal
  • Call Sharing
  • Multi-Campaign
  • Campaign Analysis
  • Network Monitoring
  • Interaction Tracking
  • Campaign Segmentation
  • Event Triggered Email
  • Call Reporting
  • For Call Centers
  • For Developers
  • For Sales
  • Power Dialer
  • Chat / Messaging
  • Bill Audit
  • Bill Database
  • Call Results
  • Call Transfer
  • Campaign Specific Caller ID
  • Access control
  • Allocation
  • Auto-Dialing
  • Call List Management
  • Group Scheduling
  • Speech Recognition
  • Action Management
  • Reporting/Analytics
  • Auto Dialer
  • Import / Export Management
  • Workflow Configuration
  • Billing for Voice
  • Fixed Line Compatibility
  • Campaign Personalization
  • Chapter Management
  • Real-time Chat
  • Interactive Voice Response
  • Queue Management
  • Contact Import/Export
  • Lead Database Integration
  • By-Extension Reporting
  • Call Duration
  • Call Volume
  • Caller Identification
  • Multiple Scripts
  • Phone Key Input
  • Ring Groups
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Voiso Users


  • Freelancers
  • StartUps
  • SMEs
  • Agencies
  • Enterprises

Available Support

  • Email
  • Phone
  • Live Support
  • Training
  • Tickets


  • Deployment:

    Cloud Based

  • Payment:


  • Api
  • Customization
  • Mobile Support

Desktop Platforms

  • Web App
  • Windows
  • Mac

Mobile Platforms

  • Android
  • iOS

Language Support

  • English

Voiso Pricing

$ 49
Single User
  • Customizable Dashboards
  • Outbound Dialer
  • Call Recording
  • Pre-built CRM Integrations
  • Visual IVR Builder
  • Secure WebRTC Client
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$ 79
Single User
  • Answering Machine Detection
  • Automated Voicemail Drop
  • Advanced Dialers
  • Additional BI Tool Integrations
  • Custom Role-Based Permissions
  • SMS Capabilities
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Professional Plus
$ 129
Single User
  • Unlimited Storage
  • Multi-channel Capabilities
  • Speech Recognition & Transcription
  • Security Reports
  • Full API Access
  • Custom Integrations
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Company Details

Company Name :


Headquarter :

New York

Website :

Visit Website

Full Address :

1000 N. West Street, Suite 1200, Wilmington, DE 19801 USA 888 565 8889

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Voiso Description

Voiso is a SaaS call center solution with its own telecom infrastructure supported by 12 PoPs worldwide. With advanced historical reporting and real-time monitoring features, Voiso can streamline operations for outbound, inbound, and blended call centers. Intuitive interface and flexible functionality make Voiso suitable for practically any use case.For outbound sales, Voiso enforces abandonment ratios, provides selective recording, and more compliance features to help navigate global and nation-specific requirements. For customer service call centers, Voiso stands out offering reduced handling times, real-time queue management, and all the necessary agent and supervisor capabilities. For BPOs, Voiso offers support to most CRMs and can even work with multiple systems simultaneously.Voiso does not require any up-front costs and can be deployed and customized within an hour. Numbers may be ported in or purchased within the platform, assuring direct, low-latency access to regional voice carriers.Voiso’s experienced support team covers all time zones and is ready to assist or provide a free trial 24/7.

Despite the growing popularity of messengers and chatbots, voice interactions continue to be valued by end-users of all industries. Customers may now be used to a mix of live and digital communication channels, but they often find a phone call faster, easier, and more reliable than any text exchange. Call centers, therefore, remain an essential part of any client-oriented business.

With the recent global shift towards distributed offices and remote management, the importance of a solid foundation to support call center operations has increased. The new work environment requires more automation, security, and efficiency to attract and retain clients. This review will focus on a software solution that can enhance performance for call centers of all types, especially those working in remote teams.

Through this review, we will explore the features of Voiso, a SaaS call center solution with a customer reference rate of 92%, in the following order:

Introduction to Voiso

Voiso is a web-based call center solution that does not require installation, licenses, or in-house developers. As for any other SaaS, all you would need to support this solution are a stable internet connection and a personal computer or a tablet.

Voiso offers insight into daily call center operations with real-time monitoring features, whether the traffic is outbound, inbound, or blended. A set of dashboards can be customized by supervisors and administrators to track the performance of individual agents or teams, monitor queues or dialer campaigns, and follow 50+ key call center metrics (Answer Seizure Ratio, Average Call Duration, etc.).

Most widgets support threshold notifications that can be emailed to upper management. For weekly or monthly performance overviews, reports can be scheduled or configured within Voiso’s historical reporting functionality. If your goals have transparency, making data-oriented decisions, and finding areas for improvement, this number-driven environment would be a good fit.

For outbound call centers, Voiso has manual call lines available for setup and built-in predictive and progressive dialers. CLI can be chosen based on the destination or using cut prefixes and can be randomly rotated to achieve higher answer ratios. Dialers support answering machine detection and are compliant with DNC and abandonment regulations. Redialing rules can be customized by campaign managers.

For inbound call centers, Voiso offers a queue management section where you can create scripts for scheduled shifts and days off, try different call and queue distribution strategies, enable an IVR menu with DTMF, and monitor queue performance. Voiso supports five supervisor capabilities that can help with agent assistance and training.

Voiso’s agent interface is intuitive and has a softphone where all the relevant client information during each call will be displayed if CRM integration is enabled. Agents have access to the usual ‘Hold’, ‘Mute,’ and ‘Blind transfer’ functionalities and can make a consult or a conference call. After a call ends and the agent logs its outcome, the call and its recording are automatically reflected in the system.

With Voiso, you can purchase numbers via a self-service portal available in the same interface. The infrastructure behind it has 12 points of presence worldwide, with its own hardware equipment in international data centers. Numbers can also be ported externally to improve voice quality or decrease monthly call costs.

Deploying Voiso would require a single onboarding session and usually would not last longer than an hour. Voiso can also be set up for a free 14-day trial with only a select group of agents while other employees continue to use the current solution. No yearly commitments or packages would be required.

Let us now take a deeper look at the key features of Voiso and find out how call centers can leverage them with different goals.

Key Features of Voiso

1. Advanced Reporting and Monitoring

Voiso’s built-in widgets are available for drag-and-drop customization. You can create separate dashboards for different projects or teams. 20 widgets covering agent performance, queue monitoring, and dialer campaign management are available in the navigation menu.

Metrics are already visualized using pie charts, colors, and graphs and can be further analyzed via scheduled reports or uploaded into a separate analytics system if the client prefers.

Voiso real time dashboard

For daily agent performance monitoring, assisting during calls, finding weak spots, and enhancing key metrics, Voiso is a good fit for call centers of all types. Compared to other enterprise software solutions, it stands out with intuitive functionality, confidently offering all the required metrics for analysis and customization, together with a historical reporting system.

2. Predictive Dialer and Answering Machine Detection

Voiso’S AI-based dialer automates the outbound calling process based on the campaign requirements and outbound call flow. It also reduces the average waiting time for agents to increase their efficiency. The dialer stays compliant with DNC regulations around call abandonment rates. For reaching more local clients, multiple strategies for number rotations can be used.

Voiso dialer campaign report

You can set up custom redialing rules for different call outcomes to improve ASR and call-back rates. Voiso’s dialer supports DNC lookup and Answering Machine Detection, allowing agents only to spend time talking to real clients instead of answering machines, completing more outbound calls with the same staff.

3. Global Number Provisioning

As discussed above, Voiso lets you purchase numbers directly from its interface. You can buy regional (city-based), national, geographical, virtual, and toll-free numbers in over 150 countries. Voiso can compete in local presence in each key market – US, Europe, Australia, APAC, etc. – enabled by in-country routing and local presence.

Voiso global number provising

Voiso holds local telecom licenses and operates according to each country's consumer protection acts and regulations. Thus, you neither need to go to multiple vendors to run your call center nor worry about legal matters with Voiso.

4. Security

Voiso offers customizable role-based administration, selective call recording, phone number masking, TLS and SRTP-secured communications, and sensitive data access reports to address the growing emphasis on security, especially in the remote work environment.

Voiso report options dashboard

5. Inbound calling

Different call routing strategies can be applied for each campaign (ring for all agents/ring agents individually). Depending on the queue and selected custom scripts, pre-recorded messages or music will be played while customers are waiting or are on hold. You can also divert all calls to a certain number in emergency cases.

Voiso inbound calling dashboard

Voiso supports priority routing for VIP clients who can be connected to chosen agents by cutting queues. Alternatively, you can match calls to the most suitable agents with skill-based routing.

In addition to the above features, Voiso offers integrations with Amazon S4 and S3 for easy cloud storage and security. Voiso’s support team is available 24/7 in every time zone to help address any questions about their features and arrange a free trial.

The Final Verdict

Voiso stands out as a comprehensive solution as it offers the features required for call centers of all types and the ability to purchase numbers within the platform, which can be considered its competitive advantage. We believe that Voice’s functionality would especially benefit your outbound calls, using technology like Answering Machine Detection and AI-based dialer to boost agent efficiency.

For remote teams or BPO call centers, reporting transparency within the company or to the contracting agency can be achieved with real-time dashboards and historical monitoring. Your queues, calls, agents, and metrics will always be closely observed and easily managed. Agents will find the interface easy to navigate, and supervisors and campaign managers can focus on monitoring and improving their performance.

Voiso’s pricing model will benefit from cutting costs as you would only pay for the active user logins each month – no long-term commitments or packaged subscriptions involved. Voiso has a free 14-day trial that can be set up for a select group of your agents without moving the rest of your current software. You can then compare the two solutions, consider all the features mentioned above, and make an informed decision for your call center.

You can know more about Voiso from its website or its SoftwareSuggest Product Profile Page.

Alternatives of Voiso

Voiso Videos


Hubspot, Microsoft Dynamics365, Zendesk, Zoho, SugarCRM, Proftit, PandaCRM

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Voiso FAQs

How much does Voiso cost?

The starting price of Voiso is $ 49/Single User. It has different pricing plans:

  1. Start-up : $ 49/Single User
  2. Professional : $ 79/Single User
  3. Professional Plus : $ 129/Single User

Voiso also provides a free trial to users.

What apps do Voiso integrate with?

Voiso integrates with various apps:

  • Hubspot
  • Microsoft Dynamics365
  • Zendesk
  • Zoho
  • SugarCRM
  • Proftit
  • PandaCRM

What are the top 5 features for Voiso?

The top 5 features for Voiso are:

  • Accounting
  • CRM integration
  • Call Center
  • Quality Management
  • Call Routing
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