Vonage Reviews
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Overall Vonage Reviews
Here's an unbiased review of Vonage. Discover how Vonage users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
Vonage Pros and Cons
"Excellent call quality, and users can add multiple lines easily, making it ideal for families and businesses."
"One standout feature of Vonage is its versatility, catering to businesses of all sizes and industries, whether a small startup seeking scalable communication solutions or a multinational corporation requiring enterprise-grade infrastructure."
"Vonage offers a wide range of features to enhance communication and collaboration. From call recording and voicemail transcription to screen sharing and file sharing during meetings, Vonage has all the essential tools for effective communication."
"Higher costs for international calls are not included in the plan, and installation can be tricky for non-tech-savvy users."
"While Vonage boasts an extensive feature set, occasional technical glitches or service disruptions may occur, necessitating timely support and troubleshooting. Additionally, while Vonages pricing remains competitive, it can get better."
"While Vonage generally offers reliable communication services, there have been occasional connectivity issues, especially during peak usage times. These can result in jittery video calls or delayed messages."
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Hear directly from customers who have used Vonage. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Varun S.
Executive Recruiting
Used the software for : 2+ years (Daily)
Company Size :501-1000 employees
Verified Reviewer
Vonage is a popular VOIP service provider that offers a range of communication solutions for both residential and business users. Vonage is a reliable choice for anyone looking to switch to a VOIP provider. Its extensive features and affordable pricing make it suitable and loved by users.
Vonage IOS App Experience
Vonage After Sales Service Rating
What do you like best about Vonage?
Excellent call quality, and users can add multiple lines easily, making it ideal for families and businesses.
What do you dislike about Vonage?
Higher costs for international calls are not included in the plan, and installation can be tricky for non-tech-savvy users.
What features is Vonage currently missing?
Businesses looking for more in-depth analytics and reporting tools might find Vonage offering less comprehensive than those of other providers.
What other products like Vonage have you used or evaluated?
Daniyal
Operations Manager
Used the software for : 1-2 years (Daily)
Company Size :201-500 employees
Verified Reviewer
Review Source: Organic
Incentivized Review
Vonage stands as a testament to the transformative power of communication technology. With its comprehensive suite of solutions, commitment to innovation, and dedication to customer satisfaction, Vonage emerges as a leader in the realm of unified communications. Whether facilitating business collaborations or fostering personal connections, Vonage empowers users to transcend geographical barriers and unleash their full communication potential.
Vonage After Sales Service Rating
What do you like best about Vonage?
One standout feature of Vonage is its versatility, catering to businesses of all sizes and industries, whether a small startup seeking scalable communication solutions or a multinational corporation requiring enterprise-grade infrastructure.
What do you dislike about Vonage?
While Vonage boasts an extensive feature set, occasional technical glitches or service disruptions may occur, necessitating timely support and troubleshooting. Additionally, while Vonages pricing remains competitive, it can get better.
What features is Vonage currently missing?
Call monitoring is missing on the normal package they offer
What other products like Vonage have you used or evaluated?
Zoomphone, Openphone, Aircall
Kesavan
Senior System Engineer
Used the software for : 2+ years (Weekly)
Company Size :11-50 employees
Verified Reviewer
Verified User
Review Source: Organic
Reliable Communication: Vonage provides reliable voice and video communication services. I've rarely experienced call drops or poor audio/video quality during my calls. Ease of Use: The user interface of the Vonage platform is intuitive and user-friendly. Setting up calls, joining meetings, and accessing messaging features are straightforward processes.
Vonage After Sales Service Rating
What do you like best about Vonage?
Vonage offers a wide range of features to enhance communication and collaboration. From call recording and voicemail transcription to screen sharing and file sharing during meetings, Vonage has all the essential tools for effective communication.
What do you dislike about Vonage?
While Vonage generally offers reliable communication services, there have been occasional connectivity issues, especially during peak usage times. These can result in jittery video calls or delayed messages.
What features is Vonage currently missing?
While Vonage provides a mobile app for on-the-go communication, users may desire more advanced features such as deeper integration with mobile device functionalities, better call handling options, and improved user interface for seamless mobile experience.
What other products like Vonage have you used or evaluated?
ring central
islam. P.
Manager
Used the software for : 6-12 months (Weekly)
Company Size :11-50 employees
Verified Reviewer
Review Source: Organic
Vonage Business Cloud is a communication solution aimed at small to midsize companies. It integrates with third-party applications and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the number of phone lines…
Vonage After Sales Service Rating
What do you like best about Vonage?
Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable.
What do you dislike about Vonage?
Inconvenient Extension Limit: Some users have expressed frustration with the extension limit of three devices in Vonage Business Communications, as it restricts their ability to work efficiently across multiple locations.
What features is Vonage currently missing?
I dnt' miss any features
What other products like Vonage have you used or evaluated?
User-Friendly Interface with Easy Administration: Users have complimented Vonage Business Communications for its user-friendly interface, particularly when making changes to user profiles, voicemail passwords, and other settings. They find it easy to use and customize their preferences efficiently. Additionally, administrators appreciate the intuitive admin website which allows them to effortlessly manage settings without disrupting workflows.
Daniyal D.
Finance Manager
Used the software for : 6-12 months (Daily)
Company Size :201-500 employees
Verified Reviewer
Review Source: Organic
As a Finance Manager responsible for overseeing the financial well-being of my organization, effective communication is paramount. With this in mind, my team and I decided to integrate Vonage into our daily operations to streamline our communication processes and enhance our ability to interact with both clients and colleagues. While Vonage did offer some notable benefits, it also came with its fair share of drawbacks. In conclusion, Vonage has brought undeniable improvements to our communication and collaboration efforts. It has increased our team's flexibility and connectivity, which are vital in today's dynamic business environment. However, the costs associated with Vonage can become a burden for budget-conscious organizations, and its occasional technical hiccups have been a source of frustration. Despite these challenges, the benefits of enhanced communication and integration capabilities have made Vonage a valuable addition to our toolkit, but vigilance is necessary to manage its costs effectively.
Vonage After Sales Service Rating
What do you like best about Vonage?
Enhanced Communication: Vonage has undoubtedly improved our teams communication. Its VoIP (Voice over Internet Protocol) system allows us to make crystal-clear calls and conduct video conferences with ease.
What do you dislike about Vonage?
Learning Curve: Implementing Vonage required some time for our team to adapt to the new platform. Training and onboarding took longer than expected, impacting our productivity during the transition.
What features is Vonage currently missing?
None
What other products like Vonage have you used or evaluated?
Open-phone, Magic Jack, Dialpad
Kesavan
Senior System Engineer
Used the software for : 2+ years (Daily)
Company Size :11-50 employees
Verified Reviewer
Verified User
Review Source: Organic
Vonage API offers a comprehensive and reliable communication solution that has greatly enhanced our business operations. With a user-friendly interface and extensive documentation, integrating Vonage API into our applications was a breeze. The platform provides a wide range of communication channels, including SMS, voice, and video, allowing us to engage with our customers in a more versatile manner.
Vonage Mobile App Experience
Vonage After Sales Service Rating
What do you like best about Vonage?
Vonage API offers a wide range of communication channels, including SMS, Voice, Video, and more. This versatility allows businesses to engage with their customers through their preferred channels, enhancing customer satisfaction.
What do you dislike about Vonage?
While Vonages pricing is competitive, some users have found that the pricing structure could be more transparent. Offering clearer pricing details and options could help users better understand the costs of using Vonage services.
What other products like Vonage have you used or evaluated?
NA
Vishnu
Capital Market Analyst
Used the software for : 6-12 months (Daily)
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
Vonage's software presents a compelling solution to address the intricate communication needs of the financial industry. Its integrated communication tools, scalability, and client engagement features align well with the demands of the capital market landscape.
Vonage IOS App Experience
Vonage After Sales Service Rating
What do you like best about Vonage?
Vonages focus on cloud communications and innovative technologies positions it favorably within a dynamic market landscape. The companys consistent revenue growth, driven by its suite of business communication solutions, reflects resilience and adaptability in an increasingly digital era. Moreover, Vonages strategic acquisitions and partnerships bolster its competitive edge, tapping into evolving consumer preferences and industry trends.
What do you dislike about Vonage?
Vonage Software faces a range of challenges within the dynamic communication technology landscape. The sectors fierce competition, marked by both established industry leaders and emerging startups, creates pricing pressure that could potentially impact Vonages profit margins as it strives to capture and maintain market share. Moreover, the integration of acquired companies and technologies, while offering growth potential, presents obstacles that, if not managed efficiently, may disrupt customer experiences and hinder revenue generation. The necessity of staying current with rapid technological advancements demands ongoing investments in research and development to avoid producing outdated products that could compromise market competitiveness. Additionally, as communication solutions handle sensitive data, adherence to evolving data privacy regulations is of paramount importance to prevent legal and financial repercussions that could negatively affect both Vonages reputation and overall financial performance.
What features is Vonage currently missing?
All the features in Vonage has helped me in my day to day work
Daniyal D.
Data & Process Analyst
Used the software for : 1-2 years (Daily)
Company Size :201-500 employees
Verified Reviewer
Verified User
Review Source: Organic
My journey with Vonage has been a testament to the evolution of modern communication. The platform offers a comprehensive suite of tools that undoubtedly elevates the connectivity experience. Vonage's commitment to innovation shines through its intuitive interface, facilitating effortless communication via voice calls, messaging, and video conferencing. The ability to seamlessly transition between devices has been a game-changer for my workflow, enabling me to stay connected regardless of location. In conclusion, Vonage is undoubtedly a communication powerhouse with the potential to redefine connectivity. As it embraces new dimensions, refining analytics and amplifying collaboration could set it on a trajectory to become the ultimate communication enabler.
Vonage After Sales Service Rating
What do you like best about Vonage?
Among its notable features, Vonages integration capabilities have been invaluable. The ease with which it intertwines with various applications and services has significantly streamlined my work processes. Moreover, its call quality and reliability deserve praise, as my interactions have been consistently crystal clear.
What do you dislike about Vonage?
However, theres room for growth. Enhanced analytics would be a boon, offering deeper insights into call data for improved decision-making. Additionally, a more robust set of collaboration tools akin to virtual workspaces could transform Vonage into a complete communication and productivity hub.
What features is Vonage currently missing?
One area where Vonage could enhance its offering is in providing more advanced call analytics and reporting capabilities. While the platform excels in facilitating seamless communication, having a more comprehensive set of analytics tools could provide users with deeper insights into call patterns, call quality, and user behavior. This would not only empower businesses to make more informed decisions but also contribute to refining their communication strategies for optimal efficiency and customer satisfaction.
What other products like Vonage have you used or evaluated?
I evaluated several alternatives vie for attention. Microsoft Teams offers a vast ecosystem within the Microsoft universe, while Zoom captivates with its superior video conferencing prowess. RingCentral presents another strong contender, focusing on cloud-based communication solutions.
Rahul J.
Support Lead
Used the software for : 2+ years (Daily)
Company Size :51-200 employees
Verified Reviewer
Review Source: Organic
Our team has been using Vonage for a while now, and let me tell you, it's been a lifesaver. Their call forwarding and voicemail transcription are seriously on point. The mobile app is super easy to use, allowing us, the agents, to make and receive calls no matter where we are. Setting up virtual meetings and conference calls is a breeze too. Honestly, I couldn't recommend Vonage more for any business looking for a solid phone system. It's the real deal.
Vonage IOS App Experience
Vonage After Sales Service Rating
What do you like best about Vonage?
Easy learning curve, customer support, and features.
What do you dislike about Vonage?
The text "Dashboard graphics and overall layout." is a fragment and lacks a main verb or complete thought. To correct it, you could write: "The dashboard graphics and overall layout are well-designed.
What features is Vonage currently missing?
None as of now.
What other products like Vonage have you used or evaluated?
None.
How Vonage is better/different from its competitors?
Thanks to their well designed framework and UI, the software is easy to get started even for the first time users.
Faisal A.
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
The best communication software with all features included.
Vonage Mobile App Experience
Vonage After Sales Service Rating
What do you like best about Vonage?
Crystal-clear sound quality, zero downtime, and the best customer support.
What do you dislike about Vonage?
There is no such missing feature in the software I have observed so far.
Do you think Vonage delivers value for the money spent?
Yes
Are you satisfied with Vonage features?
Yes
Did implimentation of Vonage was easy?
Yes
What features is Vonage currently missing?
No missing feature.
What other products like Vonage have you used or evaluated?
Skype, Aircall, CloudTalk.
How Vonage is better/different from its competitors?
Caller Id, call blocker, and DNC option. Voicemail to email and mobile and desktop applications.
Darya
Used the software for : 2+ years
Company Size :51-200 employee
Verified Reviewer
Verified User
Review Source: Organic
I have been using this personally and across our organization for over a year now, and it has only exceeded our expectations. We have been able to cope with frequent traveling and yet stay connected to our businesses and clients through this. The best part is that it works perfectly on almost all network types; you do not need any proxy IPs to use this. Great work, Team VONAGE.
Vonage Mobile App Experience
Vonage After Sales Service Rating
What do you like best about Vonage?
The quality of the calls and services like texting, conference calls, and meetings is awesome and up to the standards required to execute the task professionally.
What do you dislike about Vonage?
Sometimes the voice quality drops, which is just a few minutes and also the cloud space for archives is about 500 hours. so we had to relocate all and keep enough space to keep everything on record. I would suggest a notification system where system could warn you when the space goes below 10% so you can pre arrange and not loose anything.
Do you think Vonage delivers value for the money spent?
Yes
Are you satisfied with Vonage features?
Yes
Did implimentation of Vonage was easy?
Yes
What features is Vonage currently missing?
Honestly it has everything the most competitive voip service have.
What other products like Vonage have you used or evaluated?
Vocalcom, HiHi, Cisco
How Vonage is better/different from its competitors?
Value for money and easy to use, Not much of handwork to map and do manual labor.