VoxDesk Reviews
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Overall VoxDesk Reviews
Here's an unbiased review of VoxDesk. Discover how VoxDesk users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.
VoxDesk Pros and Cons Based on Customer Reviews
"The seamless integration with CRM systems and other tools enhances workflow efficiency and data management."
"VoxDesk's robust features, like live call monitoring and whisper functionality, significantly improve call management and customer service."
"Exceptional customer support is available 24/7, ensuring any issues are promptly addressed."
"The customization options are outstanding, allowing businesses to tailor the software to their specific needs."
"VoxDesk offers a user-friendly interface that requires no formal training, making it easy for new staff to start immediately."
"There is a lack of negative feedback, suggesting that the software meets or exceeds user expectations."
"No major issues have been identified, but continuous monitoring for potential improvements is always beneficial."
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Hear directly from customers who have used VoxDesk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.
Erman S.
Sales and Marketing Manager
Used the software for : 6-12 months (Daily)
Company Size :10,001+ employees
Verified Reviewer
Verified User
Review Source: Organic
From personal experience, Voxdesk has won me over primarily due to its impressive speed and unwavering reliability. This platform enables me to connect seamlessly with a diverse clientele, bypassing challenges like unanswered calls, busy lines, and automated responses. The integration of pre-recorded audio messages significantly amplifies the efficiency of communication with potential clients. Leveraging the platform's data analysis capabilities, I am empowered to extract precise call-related information, thereby facilitating well-informed decision-making. By harnessing Voxdesk's contact center scripting features, I can meticulously craft tailored scripts to suit various scenarios. Accurately implementing these scripts optimizes customer service workflows and simplifies the agent experience within meticulously organized call campaigns.
VoxDesk Mobile App Experience
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
Voxdesk is my favorite choice for its impressive speed and flawless performance. It facilitates client connections, bypasses unanswered calls, and optimizes customer service using pre-recorded messages.
What do you dislike about VoxDesk?
Currently, I dont have any negative opinions regarding Voxdesk. Its ease of use is quite impressive, and all the features work smoothly without any noticeable delays. Its undoubtedly the most outstanding application Ive come across for dialing purposes.
What features is VoxDesk currently missing?
Currently, I don't have any negative opinions regarding Voxdesk. Its ease of use is quite impressive, and all the features work smoothly, without any noticeable delays. It's undoubtedly the most outstanding application I've come across for dialing purposes.
Lashunda H.
Marketing Operations Analyst
Used the software for : 1-2 years (Daily)
Company Size :501-1000 employees
Verified Reviewer
Verified User
Review Source: Organic
VoxDesk boasts a plethora of captivating features, though listing them comprehensively here is a challenge. The standout convenience of one-click call and recording downloads is notable. Equally impressive is the ease of filtering call recordings by agent, date, and connection type. Supervisors can efficiently control agent availability through the user-friendly dashboard. Additionally, intuitive setup and management of features like live call monitoring, whisper function, supervisor intervention, and smooth call transfers add to VoxDesk's impressive capabilities.
VoxDesk Mobile App Experience
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
So far, my experience with VoxDesk has been fantastic. Their customer service team is outstanding and accessible 24/7. Setting it up with our applications and tools has been straightforward.
What do you dislike about VoxDesk?
The utilization of VoxDesk has led to a marked improvement in productivity for us, and there havent been any hiccups up to this juncture. Ill promptly share any changes that come about.
What features is VoxDesk currently missing?
The utilization of VoxDesk has led to a marked productivity improvement for us, and there haven't been any hiccups up to this juncture. I'll promptly share any changes that come about.
Isaac C.
Sales Development Representative
Used the software for : 6-12 months (Daily)
Company Size :10,001+ employees
Verified Reviewer
Verified User
Review Source: Organic
Thanks to VoxDesk's great customer care tool and top-notch customer support staff, my experience has been simply exceptional. I can easily grasp and explore all of the functions thanks to the user-friendly design. I can make wise selections using straightforward data analysis and accurate call information. The technology also enables me to make endless calls for clients and keep their interest with customized voicemails. The addition of a soundboard, automated voicemail deletion, and personalized music on hold boosts the overall experience with a polished feel. VoxDesk is unquestionably an essential instrument for achieving success in customer support.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
VoxDesk stands out as an exceptional customer service tool with a top-tier support team and a user-friendly interface. It enables data analysis, personalized voicemails, and a touch of professionalism, ensuring customer service success.
What do you dislike about VoxDesk?
VoxDesk stands out as an exceptional customer service tool with a top-tier support team and a user-friendly interface. It enables data analysis, personalized voicemails, and a touch of professionalism, ensuring customer service success.
What features is VoxDesk currently missing?
As of now, I don't have any particular negative views about this app as it has given me a smooth user experience.
Aothm A.
Customer Support Executive
Used the software for : 1-2 years (Daily)
Company Size :1001-5000 employees
Verified Reviewer
Verified User
Review Source: Organic
From my perspective, the user interface is glitch-free and exceptionally intuitive. I was able to use it without any formal training. The setup for customer care, inbound, and outbound calls is straightforward, and the Salesforce integration is seamless. At present, the click-to-call feature and other similar functions are performing exceptionally well.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
For the past couple of months, Ive relied on VoxDesk for IVR, outbound calls, and incoming calls in sales and marketing, and my overall experience has been satisfying.
What do you dislike about VoxDesk?
Based on my experience, I am genuinely satisfied with its operation. Kudos to the software development team for their dedication to enhancing their exceptional work.
What features is VoxDesk currently missing?
Based on my experience, I am genuinely satisfied with its operation. Kudos to the software development team for their dedication to enhancing their exceptional work.
Khalifa A.
Sales Development Representative
Used the software for : 6-12 months (Daily)
Company Size :51-200 employees
Verified Reviewer
Verified User
Review Source: Organic
Our customer interactions have seen a remarkable boost since adopting VoxDesk. The added functionalities of recording, note-taking, and reporting have streamlined our service delivery. With the flexibility of multichannel communication, we can cater to our customers' preferences and provide seamless omnichannel support. VoxDesk has truly revolutionized our ability to provide exceptional customer experiences.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
With VoxDek, my business has experienced a game-changing shift. Were now able to deliver the exceptional support our customers demand and deserve. Our ongoing partnership with VoxDek fuels our confidence in reaching our customer service objectives, ensuring continued success for the foreseeable future.
What do you dislike about VoxDesk?
Without a doubt, I can say that I have no issues with this tool; it is perfectly clear. The support teams quick response time and clear explanations are commendable.
What features is VoxDesk currently missing?
Without a doubt, I can say that I have no issues with this tool; it is perfectly clear. The support team's quick response time and clear explanations are commendable.
Aisha G.
Customer Success Analyst
Used the software for : 1-2 years (Daily)
Company Size :501-1000 employees
Verified Reviewer
Verified User
Review Source: Organic
Speaking from my own experience, I have found the user interface to be completely glitch-free and remarkably easy to navigate. Surprisingly, I didn't require formal training to become proficient in using it. Additionally, the customer care setup for both inbound and outbound calls is straightforward, and seamlessly integrating it with my Salesforce is a smooth process. I am highly satisfied with the flawless performance of the click-to-call feature and other similar functions.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
Personally, Ive been utilizing the VoxDesk call center setup as my preferred choice for IVR, outbound calls, and incoming calls in the sales and marketing domain for the past couple of months. So far, Ive had a satisfactory experience with it.
What do you dislike about VoxDesk?
I can confidently say that I face no obstacles while using it: navigation is seamless, information is comprehensive, and it is highly user-friendly.
What features is VoxDesk currently missing?
I can confidently say that I face no obstacles while using it; navigation is seamless, information is comprehensive, and it is highly user-friendly.
Asiya S.
Marketing Manager
Used the software for : 6-12 months (Daily)
Company Size :1001-5000 employees
Verified Reviewer
Verified User
Review Source: Organic
VoxDesk is simply fantastic! The ease of use is unparalleled—new staff can hit the ground running without any training. Just log in and start working/calling immediately. The integration with CRM was seamless, and the screen provided all the necessary information. The reporting functionality is superb, making it a breeze to assess staff performance. VoxDesk is a game-changer!
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
VoxDesk is a remarkable choice, providing unmatched ease of use, seamless CRM integration, and excellent reporting capabilities that greatly assist in assessing staff performance. Highly recommended!
What do you dislike about VoxDesk?
I cannot express any dissatisfaction with this tool. All the features function without any issues, and I am entirely content with the experience I am having with this product.
What features is VoxDesk currently missing?
I cannot express any dissatisfaction with this tool. All the features function without any issues, and I am entirely content with the experience I am having with this product.
Abiodun
Product Specialist
Used the software for : 1-2 years (Daily)
Company Size :1001-5000 employees
Verified Reviewer
Verified User
Review Source: Organic
My encounter with VoxDesk has been truly splendid. This call center solution offers impressive features that elevate any organization's customer service capabilities. VoxDesk's exceptional customer service team is available 24/5, always ready to provide unparalleled support and assistance. Configuring VoxDesk with our application and tools was a breeze, thanks to its user-friendly interface and intuitive navigation. Noteworthy features have impressed me, including one-click call and recording downloads and the seamless filtering of call recordings by date, agent, and connection types. The dashboard is another standout, enabling supervisors to manage agent availability with just a click effortlessly. VoxDesk's live call monitoring, whisper functionality, and supervisor intervention capabilities make call management and configuration a breeze.
VoxDesk Mobile App Experience
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
From my perspective, VoxDesk stands as a holistic call center solution that delivers an exceptional customer service experience. I wholeheartedly recommend VoxDesk to any organization seeking to enhance its customer service capabilities.
What do you dislike about VoxDesk?
Having thoroughly evaluated this application, I can confidently say that I cannot find any flaws; it's absolutely fantastic. The user interface is intuitive, and the customer support is exceptionally helpful, making it the best choice in my opinion. With this service, I have complete peace of mind knowing that my emails are fully protected from potential threats.
What features is VoxDesk currently missing?
Having thoroughly evaluated this application, I can confidently say that I cannot find any flaws; it's absolutely fantastic. The user interface is intuitive, and the customer support is exceptionally helpful, making it the best choice in my opinion. With this service, I have complete peace of mind knowing that my emails are fully protected from potential threats.
Aliyu A.
Sales And Marketing Specialist
Used the software for : 6-12 months (Daily)
Company Size :501-1000 employees
Verified Reviewer
Verified User
Review Source: Organic
The customization options with VoxDesk are simply outstanding. I was able to tailor the software to perfectly fit my business's unique requirements. From customizing call flows and IVR menus to agent scripts, everything could be personalized. Plus, the seamless integration with CRM.io and Outreachly made syncing data across platforms a breeze.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
VoxDesk's intuitive interface, flexible customization, and robust reporting capabilities make it a top choice for businesses looking to streamline their customer support processes and enhance overall performance.
What do you dislike about VoxDesk?
I cant think of any negatives, as the tool has been outstanding in all regards.
What features is VoxDesk currently missing?
I can't think of any negatives as the tool has been outstanding in all regards.
Salwa A.
Information Technology Admninistrator
Used the software for : 6-12 months (Daily)
Company Size :10,001+ employees
Verified Reviewer
Verified User
Review Source: Organic
VoxDesk has greatly improved our customer service operations. Its robust features, user-friendly interface, and exceptional customer support have made it an invaluable asset to our organization. I highly recommend VoxDesk to any company looking to improve customer service.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
VoxDesk has revolutionized our call center management. The dashboard is a standout feature, enabling supervisors to easily control agent availability. Live call monitoring, the whisper feature, and supervisor intervention make managing calls a breeze.
What do you dislike about VoxDesk?
I havent discovered any downsides to this tool. Its ease of use is remarkable, and it can be applied instantly or customized to meet our specific needs. In my opinion, its an outstanding solution that I wholeheartedly endorse!
What features is VoxDesk currently missing?
I haven't discovered any downsides to this tool. Its ease of use is remarkable, and it can be applied instantly or customized to meet our specific needs. In my opinion, it's an outstanding solution that I wholeheartedly endorse!
Issah R.
Marketing Business Analyst
Used the software for : 1-2 years (Daily)
Company Size :501-1000 employees
Verified Reviewer
Verified User
Review Source: Organic
One of the things I find remarkable about VoxDesk is its ease of use. The simple and intuitive UI enables me to make calls with utmost convenience. I can effortlessly keep track of both inbound and outbound calls, add new contacts, and quickly recognize familiar callers. Monitoring user actions is a breeze, and the reporting functionality is remarkable. Moreover, I have the flexibility to create personalized dashboards, allowing me to monitor the key metrics that matter most to me.
VoxDesk Mobile App Experience
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
In my experience, I rely on VoxDesk to handle our outbound and inbound calls effectively. It seamlessly integrates with other platforms, ensuring a smooth workflow. The feature that allows us to make calls to foreign numbers is incredibly convenient, and the ability to transcribe calls and review recordings is indispensable for evaluation purposes. Additionally, coaching is vital in providing support for complex cases.
What do you dislike about VoxDesk?
I can't think of any downsides to this tool based on my experience. It's incredibly user-friendly and provides the flexibility to use it as is or adjust it to suit our preferences. I wholeheartedly recommend it as an excellent solution!
What features is VoxDesk currently missing?
I can't think of any downsides to this tool based on my experience. It's incredibly user-friendly and provides the flexibility to use it as is or adjust it to suit our preferences. I wholeheartedly recommend it as an excellent solution!
Aysel M.
Forward Deployed Engineer
Used the software for : 6-12 months (Daily)
Company Size :10,001+ employees
Verified Reviewer
Verified User
Review Source: Organic
VoxDesk stands out for its simplicity and ease of use. The straightforward interface makes placing calls a breeze, while efficient call tracking enables me to manage inbound and outbound communications effortlessly. With the ability to add contacts and identify regular callers swiftly, staying organized is easy. The reporting and customizable dashboards are a real game-changer.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
VoxDesk has revolutionized our calling processes by offering easy integration, consistent service, and the ability to connect with foreign numbers. The features for call typification and recording checks have become essential for evaluating performance, and the coaching support has been invaluable in handling challenging cases.
What do you dislike about VoxDesk?
Theres nothing that disappoints me about it. The product is complete in terms of features, and the customer support has exceeded my expectations.
What features is VoxDesk currently missing?
There's nothing that disappoints me about it. The product is complete in terms of features, and the customer support exceeded my expectations.
Tornike S.
Senior Account Executive
Used the software for : 6-12 months (Daily)
Company Size :10,001+ employees
Verified Reviewer
Verified User
Review Source: Organic
With VoxDesk, I can enhance my call center operations with its outstanding features. The outbound predictive dialer, voicemail drops, and TTS contribute to improved connect rates and agent productivity. I appreciate the advanced automation based on call outcomes, seamless integration with CRM.io and Outreach, and the flexibility to bring my provider for competitive rates. The support provided by Allan was exceptional, as his extensive knowledge and helpfulness resolved any setup difficulties I encountered.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
The utilization of VoxDesk has been an exceptional experience. The software has facilitated our growth and provided support throughout our journey. Moreover, their customer experience (CX) team is exceptional and provides extensive assistance.
What do you dislike about VoxDesk?
VoxDesk software is top-notch! Theres absolutely nothing to dislike about it. The customer support team went above and beyond to assist me. They were excellent!
What features is VoxDesk currently missing?
VoxDesk software is top-notch! There's absolutely nothing to dislike about it. The customer support team went above and beyond to assist me. They were excellent!
Okechu K.
Project Delivery Manager
Used the software for : 6-12 months (Daily)
Company Size :10,001+ employees
Verified Reviewer
Verified User
Review Source: Organic
When it comes to reaching a large number of clients quickly and efficiently, VoxDesk is the software to choose. The pre-recorded audio messages were a major plus, enabling seamless communication with potential customers. The data analysis and call information generation capabilities were a game-changer for making smarter business decisions. The unlimited callback creation and tagging options simplified contact number management. For a reliable and efficient contact center solution, VoxDesk gets my enthusiastic recommendation.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
VoxDesk surpassed my expectations as a contact center solution. Effective client communication was made possible through pre-recorded audio messages, while valuable insights were gained from data analysis. Contact management became effortless with endless callbacks and tagging capabilities. It is dependable, efficient, and highly recommended!
What do you dislike about VoxDesk?
Based on my experience, the support team has been consistently outstanding. They provide prompt and efficient solutions for any issue, regardless of its importance.
What features is VoxDesk currently missing?
Based on my experience, the support team has been consistently outstanding. They consistently provide prompt and efficient solutions for any issue, regardless of its importance.
Inara G.
Information Technology Specialist
Used the software for : Less than 6 months (Daily)
Company Size :10,001+ employees
Verified Reviewer
Verified User
Review Source: Organic
VoxDesk has transformed my calling experience! The call logging, music on hold, and call center scripts make managing call records and delivering pre-written scripts a breeze. The voice bot feature adds a touch of intelligence, and the list management capabilities allow me to create and edit lists seamlessly. Highly recommended!
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
My experience with VoxDesk has been overwhelmingly positive, thanks in large part to the exceptional technical support from Drake. The representatives knowledge, patience, and prompt assistance in resolving my issue were outstanding. Im sincerely grateful for his excellent service.
What do you dislike about VoxDesk?
To speak candidly, there is nothing I can find to dislike about this software. It maintains reliability in all aspects.
What features is VoxDesk currently missing?
To speak candidly, there is nothing I can find to dislike about this software. It maintains reliability in all aspects.
fatima a.
Lead Gen Specialist
Used the software for : 6-12 months (Daily)
Company Size :201-500 employees
Verified Reviewer
Verified User
Review Source: Organic
I've had the pleasure of utilizing Voxdesk's software for customer care calls for the past few months, and I'm blown away by the level of automation and ease of use it provides. The platform integrates smoothly with our existing tools and apps, and the readily available scripts make crafting professional messages effortless. Moreover, the customer service team has been consistently responsive and helpful. Overall, I highly recommend Voxdesk for any company looking to streamline its customer care operations.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
We have had a consistently dependable experience with Voxdesk, from implementation to everyday use. Voxdesks commitment to meeting our customer support needs has allowed us to deliver real-time support and provide our customers with a satisfying experience. We are always content with the services Voxdesk offers.
What do you dislike about VoxDesk?
From my experience with this app, I have not discovered any negative aspects. I can positively state that I like everything about it.
What features is VoxDesk currently missing?
From my experience with this app, I have not discovered any negative aspects. I can positively state that I like everything about it.
Aperaver Y.
Sales Manager
Used the software for : 6-12 months (Daily)
Company Size :201-500 employees
Verified Reviewer
Verified User
Review Source: Organic
VoxDesk is highly recommended because its outbound predictive dialer has made connecting with prospects easier, and voicemail drops and soundboards have reduced agent fatigue. The advanced automation features allow me to send emails and add tasks and notes based on call outcomes, and the call recording, analytics, and real-time insights are incredibly useful. I appreciate the customizable music on hold and call center scripts, and that I can bring my provider to get the best rates.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
Overall, I strongly recommend businesses try it out. The excellent Customer Support Team spends time with you to get you up and running, and they offer real-world examples. They are committed to helping even the most novice users, demonstrating a genuine desire for their product to succeed.
What do you dislike about VoxDesk?
This software has met all my expectations without any hiccups, providing a fantastic experience.
What features is VoxDesk currently missing?
This software has met all my expectations without any hiccups, providing a fantastic experience.
Madelene G.
SMM Specialist
Used the software for : 6-12 months (Daily)
Company Size :51-200 employees
Verified Reviewer
Verified User
Review Source: Organic
VoxDesk's capabilities impressed me greatly. With this software, I was able to effortlessly contact numerous clients without dealing with unanswered calls or busy lines. The pre-recorded message playback and data analysis functions were particularly appealing, as they aided me in making better decisions. With its tagging feature, finding contact numbers was a breeze, and the scripting feature enabled me to create real scripts for any scenario. Overall, VoxDesk is an excellent tool for anyone working in customer service.
VoxDesk After Sales Service Rating
What do you like best about VoxDesk?
VoxDesk is a must-have tool for customer service professionals. Its data analysis, scripting, and pre-recorded message features provide efficient ways to communicate with clients and improve customer satisfaction.
What do you dislike about VoxDesk?
With exceptional service, an easy-to-navigate user interface, and first-rate customer support, this application is truly remarkable.
What features is VoxDesk currently missing?
With exceptional service, an easy-to-navigate user interface, and first-rate customer support, this application is truly remarkable.