Overall Vtiger CRM Reviews

Here's an unbiased review of Vtiger CRM. Discover how Vtiger CRM users rate its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4.5/5

Based on 8 Reviews

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Feature 4.4

Feature

Out of 5

Ease of use 4.8

Ease of use

Out of 5

Value for money 4.8

Value for money

Out of 5

Customer support 4.4

Customer support

Out of 5

Likelihood to recommend 95%

Likelihood to recommend

Out of 100%

Vtiger CRM Pros and Cons

"- Flexibility, depth in configuration, user-friendly, integration with major applications, and technical support."

"Software flexibility, depth in configuration, and support. I am using annual maintenance information of my customer with auto-email functionalities."

"- Cloud-based, access from anywhere- Easy and intuitive dashboard- Able to customize modules, their fields, and options as well- Able to create modules from scratch with correlating workflows- There is rarely any downtime or maintenance issues- Mobile app is available for Android and iOS devices"

"- Pricing can be more aggressive compared to the available solutions in the market. The rest are fine."

""Vtiger Quotes can be improved. They should work on their pricing for the standard user.""

"- Cloud-based, access from anywhere- Easy and intuitive dashboard- Able to customize modules, their fields, and options as well- Able to create modules from scratch with correlating workflows- There is rarely any downtime or maintenance issues- Mobile app available for Android and iOS devices"

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Showing 8 out of 8 Reviews

Hear directly from customers who have used Vtiger CRM. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Jatin D.

Director

Used the software for : 2+ years (Daily)

Company Size :11-50 employees

5.0

Sep 02, 2024

Verified via Business Email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Best CRM software for any Organizations looking for sales automation

Vtiger CRM is highly configurable software that can be tailored to an organization's needs. We are using the Sales, Marketing, and Support modules.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Vtiger CRM IOS App Experience

1 2 3 4 5 6 7 8 9 10

Vtiger CRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10
Latest

What do you like best about Vtiger CRM?

- Flexibility, depth in configuration, user-friendly, integration with major applications, and technical support.

What do you dislike about Vtiger CRM?

- Pricing can be more aggressive compared to the available solutions in the market. The rest are fine.

What features is Vtiger CRM currently missing?

- Flexibility in few report generation

What other products like Vtiger CRM have you used or evaluated?

Jatin D.

Owner

Used the software for : 2+ years (Daily)

Company Size :11-50 employees

5.0

Jun 05, 2024

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

Very Good CRM software in the Indian Market for sales, marketing and support requirements

Vtiger is highly flexible software that can be configured to meet the requirements of any industry.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Vtiger CRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Vtiger CRM?

Software flexibility, depth in configuration, and support. I am using annual maintenance information of my customer with auto-email functionalities.

What do you dislike about Vtiger CRM?

"Vtiger Quotes can be improved. They should work on their pricing for the standard user."

What features is Vtiger CRM currently missing?

No. It is perfect as per my current usage

What other products like Vtiger CRM have you used or evaluated?

Sales Force and Zoho

Jay R.

Used the software for : 1-2 years

Company Size :51-200 employee

3.0

Oct 06, 2020

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

A solution to simplify your work

From my experience with Vtiger, I can say that it has simplified all the critical processes of my company. Our sales team is able to track opportunities and view sales funnel reports, our marketing team can email and tag contacts to specific target audiences, and our project unit has better follow-up and control with great reworking capabilities and alerts. Additionally, the management team has accurate information for decision-making. Overall, my experience with Vtiger CRM has been very good.

Feature 3

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 4

Value for money

Out of 5

Customer support 3

Customer support

Out of 5

Vtiger CRM Mobile App Experience

1 2 3 4 5 6 7 8 9 10

Vtiger CRM After Sales Service Rating

1 2 3 4 5 6 7 8 9 10

What do you like best about Vtiger CRM?

- Cloud-based, access from anywhere- Easy and intuitive dashboard- Able to customize modules, their fields, and options as well- Able to create modules from scratch with correlating workflows- There is rarely any downtime or maintenance issues- Mobile app is available for Android and iOS devices

What do you dislike about Vtiger CRM?

- Cloud-based, access from anywhere- Easy and intuitive dashboard- Able to customize modules, their fields, and options as well- Able to create modules from scratch with correlating workflows- There is rarely any downtime or maintenance issues- Mobile app available for Android and iOS devices

Do you think Vtiger CRM delivers value for the money spent?

Yes

Are you satisfied with Vtiger CRM features?

Yes

Did implimentation of Vtiger CRM was easy?

Yes

What features is Vtiger CRM currently missing?

No

What other products like Vtiger CRM have you used or evaluated?

Suite CRM and Highrise CRM

How Vtiger CRM is better/different from its competitors?

In terms of pricing and customization options

Sophia A.

Sales Manager

Used the software for : More than 1 year

Company Size :11-50 employees

4.0

Dec 24, 2019

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Great All in One CRM

I see it as the perfect CRM for your sales. It handles all necessary sales automation processes with perfection. I have also discovered that it has several variants and can work virtually for all kinds of businesses.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Vtiger CRM?

Everything is amazing. However, it is highly affordable, which makes it suitable for small businesses.

What do you dislike about Vtiger CRM?

There is not much to mention as a drawback. However, the installation is not as straightforward as possible.

Jay

Business Analyst

Used the software for : More than 1 year

Company Size :51-200 employees

4.0

Aug 29, 2019

Verified via Business email.

Verified Reviewer

The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.

Verified User

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Best online system for customer relations

For businesses, it is very important to find a quality multi-functional CRM system that combines the capabilities of all necessary programs for successful operations. The program includes all essential functions for sales, effective marketing, and customer support. We use the Organization, Contact, Opportunity, Comment, Calendar, Documents, Cases, and Reports modules. - The Organization and Contact module is useful for entering details of customers' accounts and contacts. - The Opportunity module is useful for converting hot or potential customers (or leads) into business. - The Comment module is useful for adding comments to records. - The Calendar module is useful for entering meeting or call-related details for records. - The Document module is useful for uploading and downloading documents. - The Cases module is useful for creating cases related to respective Opportunities or Contacts. - The Reports module is useful for preparing and managing various reports.

Feature 4

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Vtiger CRM?

It is an application that helps organize everything related to marketing, sales, and support. It has a very easy-to-use user interface.

What do you dislike about Vtiger CRM?

Not provided new enhancement points as per their commitment - default sales and help desk reports should be prepared by the Vtiger team and available in the Reports module.

Virmadevsinh

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Apr 21, 2017

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Excellent Software

With Vtiger CRM software, the web interface is very easy to use and the speed is quite good. Its biggest advantages are that the software is accessible from anywhere and that it is cloud-based. It has a central database with every detail that we need for dealing with companies, clients, mail outs, tech support, or training. It provides users with powerful automation options such as the automatic sending of a follow-up email just a week after sending a quotation. The technical and customer support team is amazing. We always get a reply within an hour of sending a query. They go the extra mile to help their customers sort out an issue. When my team recently wanted some customization on a PDF template, their team spent several hours working on it and sorted the necessary changes for us. You're bound to get a lot more than what you pay for. Don't let the low price fool you because Vtiger does 90% of what other software do, for a much lower price.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Akash

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Apr 20, 2017

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

The customer support is amazing and the representatives are highly knowledgeable.

Vtiger CRM software includes everything that an organization needs to be customer-centric in terms of sales, support, and marketing. With this software, users can easily manage contacts, send emails, track deals, and build quotes and invoices, track customer projects, and collaborate with the help of different built-in communication tools. There is immense ease of use in managing marketing campaigns, sending email templates, and editing HTML emails. The customer support is amazing, and the representatives are highly knowledgeable. They are ready to go the extra mile for their customers. Vtiger in its entirety is quite impressive, and their team is always working on its growth by introducing new features from time to time. Vtiger provides better access to the information that my team needs at any time, even when we do not have an internet connection. It has been a wonderful experience with Vtiger, and we would like to continue the association.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

Piyush

Co-Founder

Used the software for : 2+ years

Company Size :51-200 employee

5.0

Dec 09, 2016

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Easy to get started - satisfactory CRM for SMB users

During the early days of our startup, we used Vtiger CRM to manage all inquiries and customers. We tried many other paid and free CRMs, but none matched the flexibility and ease of use compared to Vtiger. Hosted cloud-based Vtiger solutions are perfect for most SMBs, as they come with all the basic needs like contact management, integration, email integration, reminders, scheduling, and team collaboration.

Feature 5

Feature

Out of 5

Ease of use 5

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 5

Customer support

Out of 5

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