What is Web Help Desk?

Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from a built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.

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Web Help Desk Starting Price

Awards
Web Help Desk Award

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Key Features of Web Help Desk

Here are the powerful features that make Web Help Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Ticket Management
  • Asset Management
  • Knowledge Base
  • Sla Management
  • Email Integration
  • Reporting And Analytics
  • Self Service Portal
  • Automated Workflows
  • Ldap/ad Integration
  • Mobile Access
  • Customizable Dashboards
  • Incident Management
  • Change Management
  • Problem Management
  • Service Catalog
  • Task Management
  • Time Tracking
  • Survey And Feedback
  • Multi Site Support
  • Role Based Access Control
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Web Help Desk Screenshots

SolarWinds Worldwide LLC. logo
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Web Help Desk Specifications

Get a closer look at the technical specifications and system requirements for Web Help Desk. Find out if it's compatible with your operating system and other software.

Company Details :
Company Name : SolarWinds Worldwide LLC.
Headquarter : Austin, Texas
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Business :
StartUps
SMBs
Mid-Market
Available Support :
Email

Web Help Desk Resources

Overall Web Help Desk Reviews

Thinking about using Web Help Desk? Check out verified user reviews & ratings based on Web Help Desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.

4/5

Based on 1 Review

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Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

Web Help Desk Pros and Cons

"The biggest advantage of this software is its ease of operation despite the complex module. Anyone, after a little training, can gain mastery over this software. It will automate all your basic to advanced functions."

"Comes only with iOS mobile app support. All others will be disappointed. An Android version is highly recommended."

SoftwareSuggest reviews are authentic and verified. Here's how.

Showing 1 out of 1 Reviews

Izabela

Used the software for : More than 1 year

Company Size :501-1000 employees

4.0

Apr 04, 2018

Verified via Business email.

Verified Reviewer

This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.

Review Source: Organic

Good user-interface

I opted for this help desk software for my small-sized organization. I must say that it proved its worth in various ways. I can easily create extensive sales and expense reports along with a self-serve portal. The software has a highly user-friendly interface that makes it easy for customary usage.

Feature 5

Feature

Out of 5

Ease of use 4

Ease of use

Out of 5

Value for money 5

Value for money

Out of 5

Customer support 4

Customer support

Out of 5

What do you like best about Web Help Desk?

The biggest advantage of this software is its ease of operation despite the complex module. Anyone, after a little training, can gain mastery over this software. It will automate all your basic to advanced functions.

What do you dislike about Web Help Desk?

Comes only with iOS mobile app support. All others will be disappointed. An Android version is highly recommended.

Alternatives of Web Help Desk

Explore alternative software options that can fulfill similar requirements as Web Help Desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Web Help Desk FAQs

What are the top 5 features for Web Help Desk?

The top 5 features for Web Help Desk are:

  • Customer DataBase
  • Self Service Portal
  • Alerts/Escalation
  • Automated Routing
  • Contract Management

What type of customer support is available from Web Help Desk?

The available support which Web Help Desk provides is:

  • Email

Where is the headquarters/company of Web Help Desk located?

The headquarters/company of Web Help Desk is located at Austin and Texas.

What platforms does Web Help Desk support?

Web Help Desk supports a variety of platforms including IOS.

What types of businesses does Web Help Desk serve?

Web Help Desk serves a wide range of businesses, including but not limited to Startups, SMBs & Agencies.

How is Web Help Desk commonly used?

Web Help Desk is commonly used for various purposes, such as Help Desk, Complaint Management, Change Management and more.

Who are the primary competitors of Web Help Desk?

The three major competitors of Web Help Desk are iHelpdesk, Gemini and SherpaDesk. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.

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