
Web Help Desk
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What is Web Help Desk?
Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from a built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.
Web Help Desk Starting Price

Our Awards and Recognition
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Key Features of Web Help Desk
Here are the powerful features that make Web Help Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Ticket Management
- Asset Management
- Knowledge Base
- Sla Management
- Email Integration
- Reporting And Analytics
- Self Service Portal
- Automated Workflows
- Ldap/ad Integration
- Mobile Access
- Customizable Dashboards
- Incident Management
- Change Management
- Problem Management
- Service Catalog
- Task Management
- Time Tracking
- Survey And Feedback
- Multi Site Support
- Role Based Access Control

Web Help Desk Specifications
Get a closer look at the technical specifications and system requirements for Web Help Desk. Find out if it's compatible with your operating system and other software.
Web Help Desk Comparisons
Compare Web Help Desk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.
Web Help Desk Resources
Overall Web Help Desk Reviews
Thinking about using Web Help Desk? Check out verified user reviews & ratings based on Web Help Desk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.
Web Help Desk Pros and Cons
"The biggest advantage of this software is its ease of operation despite the complex module. Anyone, after a little training, can gain mastery over this software. It will automate all your basic to advanced functions."
"Comes only with iOS mobile app support. All others will be disappointed. An Android version is highly recommended."
SoftwareSuggest reviews are authentic and verified. Here's how.
Izabela
Used the software for : More than 1 year
Company Size :501-1000 employees
Verified Reviewer
Review Source: Organic
I opted for this help desk software for my small-sized organization. I must say that it proved its worth in various ways. I can easily create extensive sales and expense reports along with a self-serve portal. The software has a highly user-friendly interface that makes it easy for customary usage.
What do you like best about Web Help Desk?
The biggest advantage of this software is its ease of operation despite the complex module. Anyone, after a little training, can gain mastery over this software. It will automate all your basic to advanced functions.
What do you dislike about Web Help Desk?
Comes only with iOS mobile app support. All others will be disappointed. An Android version is highly recommended.
Alternatives of Web Help Desk
Explore alternative software options that can fulfill similar requirements as Web Help Desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
Web Help Desk FAQs
What are the top 5 features for Web Help Desk?
The top 5 features for Web Help Desk are:
- Customer DataBase
- Self Service Portal
- Alerts/Escalation
- Automated Routing
- Contract Management
What type of customer support is available from Web Help Desk?
The available support which Web Help Desk provides is:
Where is the headquarters/company of Web Help Desk located?
The headquarters/company of Web Help Desk is located at Austin and Texas.
What platforms does Web Help Desk support?
Web Help Desk supports a variety of platforms including IOS.
What types of businesses does Web Help Desk serve?
Web Help Desk serves a wide range of businesses, including but not limited to Startups, SMBs & Agencies.
How is Web Help Desk commonly used?
Web Help Desk is commonly used for various purposes, such as Help Desk, Complaint Management, Change Management and more.
Who are the primary competitors of Web Help Desk?
The three major competitors of Web Help Desk are iHelpdesk, Gemini and SherpaDesk. Compare and evaluate their features, advantages, disadvantages, and other aspects to find the best option for your business.