What is Web Help Desk?

Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more.

Pricing

Web Help Desk Starting Price

Awards
Web Help Desk Award

Our Awards and Recognition

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Web Help Desk Screenshots

Key Features of Web Help Desk

Here are the powerful features that make Web Help Desk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Customer DataBase
  • Self Service Portal
  • Alerts/Escalation
  • Automated Routing
  • Contract Management
  • Inbox Queue Management
  • Incident Management
  • Known Issue Management
  • Service Desk (ITIL ITSM)
  • Ticket Management
  • Service Level Management

Web Help Desk Specifications

Get a closer look at the technical specifications and system requirements for Web Help Desk. Find out if it's compatible with your operating system and other software.

Deployment :
Cloud Based
Subscription Plan :
SAAS
Accessibility :
Customization
Mobile Support
Desktop Platforms :
Web app
Business :
StartUps
SMEs
Agencies
Available Support :
Email
Company Details :
Company Name : SolarWinds Worldwide LLC.
Headquarter : Austin, Texas
Website : Visit Website
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Web Help Desk Videos

Overall Web Help Desk Reviews

Here's our unbiased review of Web Help Desk. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

4/5

Based on 1 Review

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Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Likelihood to recommend Likelihood to recommend 100%

Likelihood to recommend

Out of 100%

Web Help Desk Pros and Cons

"The biggest advantage of this software is its ease of operation despite the complex module. Anyone after a little training can gain mastery over this software. It will automate all your basis to advanced functions."

"Comes only with IOS mobile app support. All other will be disappointed. An Android version is highly recommended."

1 Web Help Desk Reviews

Hear directly from customers who have used Web Help Desk. Read their experiences, feedback, and ratings to gain valuable insights into how this software has benefited their businesses.

Izabela

Used the software for : More than 1 year

Company Size :501-1000 employees

4.0

Apr 04, 2018

Good user-interface

 I opted this help desk software from my small-sized organization. I must say that it proved its worthiness in various manners. I can easily create the extensive sales and expense reports along with self-serve portal. The software has highly user-friendly interface that makes it austere fro customary usage.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

What do you like best about Web Help Desk?

The biggest advantage of this software is its ease of operation despite the complex module. Anyone after a little training can gain mastery over this software. It will automate all your basis to advanced functions.

What do you dislike about Web Help Desk?

Comes only with IOS mobile app support. All other will be disappointed. An Android version is highly recommended.

Alternatives of Web Help Desk

Explore alternative software options that can fulfill similar requirements as Web Help Desk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Web Help Desk FAQs

What are the top 5 features for Web Help Desk?

The top 5 features for Web Help Desk are:

  • Customer DataBase
  • Self Service Portal
  • Alerts/Escalation
  • Automated Routing
  • Contract Management
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